1/5 Vinod K. 5 months ago on Google • 40 reviews
We
have
booked
for
nov30
to
dec2
2023
through
goibibo
but
due
to
heavy
rains
on
29th
Nov
2023
and
further
red
alert
by
IMD
due
to
Cyclone.we
had
to
cancel
the
trip.
Before
cancelling
the
trip
we
called
the
hotel
to
cancel
the
booking
and
refund
the
amount
since
it's
cancellation
due
to
natural
emergency,
hotel
informed
since
the
booking
is
through
goibibo
they
cannot
refund
and
we
have
to
contact
goibibo.
We
contacted
goibibo
on
29th
and
informed
about
cancelling
the
trip
due
to
prevailing
Cyclone
alert
and
we
were
told
by
goibibo
since
the
cancellation
is
due
to
natural
emergency
they
will
provide
the
refund
after
confirming
with
hotel
and
their
internal
Policy.
We
followed
up
with
goibibo
on
4th
we
got
reply
that
they
are
still
to
get
confirmation
form
hotel.
After
4th
till
10th
was
not
able
to
connect
goibibo
since
all
my
calls
were
disconnected
by
their
automated
system.
On
11th
I
got
somehow
connected
to
goibibo
executive
and
had
again
explain
my
story
to
them
and
their
reply
was
standard
one
ready
for
all
we
are
checking
with
hotel
and
refund
you
within
48
hrs.
This
time
even
emailed
them.
On
14
again
contacted
the
goibibo
executive
Mr
rithik
and
once
again
explained
my
story
and
got
reply
they
have
escalated
the
issue
and
hotel
had
denied
the
refund
and
need
to
wait
for
48
hrs.
On
16th
again
contacted
goibibo
and
explained
the
issue
all
over
again
to
their
executive
and
floor
supervisor
for
45
mins
and
they
reply
per
their
goibibo
Policy
they
will
not
refund
since
it
was
cancelled
at
last
moment
and
their
area
manager
says
it
was
not
raining
in
chennnai
on
29th
and
since
Cyclone
warning
was
for
2nd
Dec
2023
only
we
should
have
travelled
in
the
prevailing
cyclonic
condition.
The
hotel
and
goibibo
are
not
considering
that
trip
was
cancelled
due
to
Cyclone
condition
and
they
will
not
refund
the
amount.
They
are
only
for
money.
Don't
book
pebbles
and
never
book
through
goibibo
#goibibo.
The
hotel
is
not
picking
the
calls
also.
Becareful
they
are
money
minded
hotel
and
don't
ever
try
staying
in
their
hotels.
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