Quite literally the worst hotel I’ve ever walked into. I booked because it was pet friendly. The rooms don’t look at all like the pictures. Pool and hot tub clearly haven’t been working and running for ages. We were put in a room that tracked of cigarettes and have burns in the comforter. The man at the desk was very rude and argued that no one was smoking in the rooms. We asked for another room and it was the same thing! There were small flies everywhere. The smoke detector even had burn marks on it as if someone was trying to dismantle it! We left immediately with no refund. But absolutely could not stay there.

One star is alot to give this place. We stayed here because we were in town for Christmas. This place was nasty. Roaches (and yes I have a picture), black mold that had been painted over (again, yes I have pictures) blood stains on the "comforter". I will never again stay in this place. My husband had a accident that caused him to bleed, so instead of leaving a bloody towel that we know they will just wash and use again (my husband's blood is clean, just a diabetic) I was gonna just throw it in the trash. Well, they wasn't going to give my husband back our $100 deposit. My husband stated that we was throwing it away and he said "that'll be $100" so charging $100 for a towel that we was throwing away due to the blood to be sanitary guests they wanted to charge us for it. So yes, don't stay here because they took that towel. This is the nastiest motel ever. Druggie sitting in their cars doing their dope, rats all around the back.

I give this a 1 star because zero isn't an option. The staff was friendly... that is the only good thing about my 2 night stay. I pulled up after booking online through hotels.com and immediately wanted a refund so that I could go somewhere else. After being notified that wasn't an option, I went in. The staff was nice but my room was deplorable. Bathroom tiles were broke and dirty... furniture was broken... the AC/heat worked and the door locked though. Thank goodness. The water park/pool was closed, no breakfast or even coffee was offered... no ice buckets ect. The carpet was dirty and stained; missing threshold transitions which exposed the very dirty base flooring. No amenities like hair dryer ect and the shampoo/lotion offered was not sealed. This was just a bad experience. If you read the reviews, they are accurate. Don't stay here. There are nice options all over Cedar Bluff.

I am not one to complain about accomodations, but there were MANY things wrong with this place. The room was in disrepair. The phone did not work, the AC did not work, the TV Remote did not work, the light switch by the door did nothing, one of the lights by the bed had the bulb broken off in the socket. The Towel rack in both the shower area and the outer bathroom area had been broken and repaired horribly. The refrigerator was so loud we unplugged it so we could sleep. The office chair was "shedding". It looked like it was thrown out from a thrift store that someone had donated and they refused to put it out for sale. We were only there for one night, We arrived about 11:00. Fortunately the sheets and the bed were clean, even though the floor was not. If they were not, we would have left and paid for a different hotel. I thought since we were planning to get there late and only sleep one night, that it didn't matter what it was like. I was wrong. I saved about $50 compared to nearby hotels. If you are desperate for a cheap room, it is cheap and the bed was clean. If you want anything more than a clean bed, pay more for a better place. I'm not very picky, but this place was horrible.

At first, I really enjoyed staying here. However, the pet policy sucks. $20/pet/ night every night. $280 for 1 week just in pet fees. I was told by mgr NOT to book online bc he could give me better rate. Yeah, okay. Then they tried to keep my deposit over a cola stain on the comforter. Toilet pump was broken whole time I was there. No bugs though and beds and our housekeepers were very sweet. Completely non smoking building. Mgr pulled gun on some guy hopped up on meth. Great security. Clean place but very over priced in the end. Moved to motel 6 over by Applebees. It’s by the freeway but rooms are clean and so far no problems. And they a LOT less expensive. No pet fees either. $417/ week, not $820. Haven’t seen any bugs here. Only complaint is the beds aren’t quite as comfortable and they only have stand-up showers no tubs. Save your money. I also got hung up on three times by booking agent on the phone by OYO trying to get money back after they double charged me. Charged me $82 but only refunded me $59 in the end. That place is nuts. Don’t fall for their “deals” either. You get ripped off in the end. And the number on google doesn’t go to the hotel itself, it goes to the booking agency. They don’t give you all the info at the booking agency.

After reading the reviews, I was very nervous about staying at this hotel. Honestly, I was quite surprised to see a normal hotel room when I walked in. The room was nice, smelled good, and very clean. No bugs, nor stains on the sheets. The place was very quiet, and I felt safe staying here with just myself and my dog. The staff was very sweet and very accommodating for my dog. The bed was honestly the most comfortable bed I’ve ever slept in a hotel. Is this a 5 star hotel that’s seen better days, no, but for the price it was a perfect spot to settle in for the night and get some much needed rest. I would definitely come back over and over again every time I needed a safe spot to sleep.

DO NOT STAY HERE!!!! The pictures are deceiving. The ceiling was falling down, the electrical outlets didn't work, There were bugs in cobwebs in our room, blood splattered on the bathroom door, the smell was horrible, they refused to give us towels and told us it was for emergency purposes only, the heat and a/c unit didn't work, the lighting was from a horror film, the water park in hotel is abandoned. The sheets had stains and burn holes in them, drug deals were happening in the parking lot, Marijuana smell was strong.  This hotel needs to be shut down. Another person staying at the hotel said his room had blood stains on the wall too, this is NOT normal. There were creepy people staying there, that just stared; I wouldn't even leave the room alone due to the atmosphere of the hotel. Seriously DO NOT GO HERE. This is a slum hotel, STAY AWAY!!!! We paid over $250 for 2 nights and it was worth nothing. The hotel is run down and not well maintained or cleaned.

This by far was the worst experience I have ever had at in hotel in my life. The picture in no way reflect the rooms. How it’s still allowed to host people is beyond me. The rooms are disgusting. They smell of mold, paint chipping, mold in the bathrooms, dirty walls. The walk up to the room is littered with over flowing trash cans, ripped up and taped carpet, rusted banisters and railing, rooms filled with old furniture. Simply turning on the hair dryer tripped the breaker and lost power to the room. The highlight of the experience was the entrance. It looks decent, but does not reflect the true quality. And why the hell is there and abandoned water park on the middle of this thing.

I would give this place zero stars if I could. My first night there the comforter was stained with orange and brown spots. Staff refused to replace it until the next morning and then argued with me. The entire establishment smells like mold and cat urine. I had to go to the front nearly every single day to get my key cards re-keyed because they consistently stopped working or just simply never worked to begin with. Staff was rude, I would give this place zero stars if I could .watch out for the needles in the parking lot.

It wasn't that bad. But it seems like they are patching it together till they end up getting shut down or sold off. The towels are old and sometimes clean, the carpet is not great(I didn't go barefoot). I wouldn't bring my kids. And the pool is closed indefinitely. The employees were awesome! Everone was very nice and respectful. Let's face it. For what you pay, you get a box with a lock, a bed, a bathroom, and some AC.

Absolutely horrible. Elevators out, 3 squares of toilet paper, no soap, shampoo, ice machine broke.Did have two semi-clean towels. Towel rack broke refrigerator like warm as it was set on one. Bathroom door was filthy, cleaned off around the door with Clorox wipes. Told the person at checkout 45 minutes ago on the morning of June 26th that this was the most disgusting place we have ever stayed and he smiled and said your ok. Guests were frustrated throughout parking lot fussing about conditions to staff, but it seemed the more frustrated you were the happier they were about your experience. Truly feels like this place goes out of their way to assist in providing the worst stay in a hotel they could possibly provide. Nothing makes them more happy than a dissatisfied customer. Stay away whatever you do. I truly hope no one is misled that I was forced to give a star…..0 stars was not an option.

READ THESE REVIEWS! Just don’t! I can’t even say you get what you pay for. It cost $175/night, but looked and smelled like skid row! Room was dirty, sheets were dirty, the only window looked into a hallway…not even going to think about taking a shower in the moldy bathroom. How is this establishment is still open to the public? Where’s the health department? I know I’m going to get the same copy and paste apology on this review, suggesting I contact them by email. Obviously, they’re not trying to improve guest experiences. But hopefully I can help someone avoid making the same mistake I did!

We pulled in the parking lot and had a bad feeling from There and should have left. Lobby was super dark. Renovations being done. We checked in. Not even five minutes later we checked out. Dirty. Smelly. Super musty. Floor was saggy. Bed sounded like it was 100 years old, super creeky. I wouldn’t even walk in the bathroom it was that bad. We checked out and went to a much better, cleaner, brighter and friendlier hotel about nine miles down the road. I normally don’t do negative reviews but seriously buyer beware. It was bad!!!!!

I have backpacked all through southeast Asia and this was the worst hotel I have ever seen. I would have rather slept outside in the bush. Brocken mirrors, musty smell, blood in the sheets, holes in the walls in the room, furniture looked like it was pulled from the dump. I have never seen anything like it. I would stay here if they gave me $100. They refused a refund and we slept in our cars. Don't let the pictures fool you this hotel looks nothing like the photos. I wish you could give 0 stars .

Can you give 0 stars? No working air conditioner in the room. Lampshade on bedside table falling apart and hastily taped together with masking tape. The "pool" is drained and there is a falling down playground set just sitting on the concrete. Renovations have been abandoned, but nothing to keep you from walking through the area. The side door that is supposed to stay locked has been open the entire time my family member has been staying here. Holes in the blankets. I don't know how it could be worse.

This is one of those hotels where you think, did I just put my life in danger to save a few bucks? Based on the price I knew it wouldn’t be the best hotel, but I didn’t know it would feel like I was in the movie Dallas Buyers Club. That being said, I didn’t see any bedbugs. When you walk up the stairs the hallway you enter feels like a furnace and there’s a sinister and unfamiliar smell. But luckily, the air conditioner worked well in our room. The floor and ceiling of our room felt like it may cave in at any moment. The front desk workers were generally nice and the location is convenient, but the pictures this hotel uses to advertise are unbelievably misleading. I wouldn’t be as bothered by the conditions had the advertising been more honest. I am, however, looking forward to reading the Chat GPT-type response to my review.

UPDATE: I checked out early (booked 3 nights, stayed 1) because of the issues this hotel has with the unsanitary and unsafe conditions. Now I am currently in battle with them to get my money back after being told by the manager that it would be "no problem". If you have read a review that rates this dump more than one star its a fake. Guarantee it's the hotel owners posting a fake review. Just a matter of time before this rathole gets shutdown and demolished. It’s unsafe and unsanitary. It would be safer and cleaner to spend the night in tent city downtown. The owners are crooks and will tell you anything to get your dollar.

This is not the same hotel that is in the pictures. The first room we had smelled of cigarette smoke, the second room of urine, and the third room they had available had blood on the wall, screws all over the floor, and the bed looked liked someone had been sitting or sleeping in it. There was a man peering in the window of our room and a group of men hanging out in the hallway with garbage bags. Not only was it unclean but it also did not feel safe. We checked out and left all within an hour tops. We tried to get a refund and haven’t had any luck. I will be contacted the Better Business Bureau. The health department should really come do an inspection. Do not stay here!

The floor in the room had holes in them. The light was falling out of the ceiling. The toilet paper dispenser wouldn’t stay in the wall. There is also a musty smell to the room when you walk into it each time. I’ve stayed at this hotel before and loved it but the facility has gone down hill and they don’t take care of the property anymore.

Like someone else said..I gave it a one star because ZERO is not an option. The hotel looked ok at best until we got to the hallway where our room was. Then disgusting is the next available option. The pool/water area was not even open. Walked into the room which smelled off smoke and urine. Immediately made the decision to ask for a refund. The furniture was peeling. The bedding was full of cigarette burns and the bed was not even made. I did not feel safe for my children or myself. I decided to go back to the front desk asking for a refund. Then the kicker...the prosititute climbing the fence into the hotel! I was able to ask for a cancellation and am waiting for my refund.

Ended up doing an impromptu overnight trip. And this was were we stayed. Hotel needs some updates but room was clean. Beds were comfy. My only complaint is the heater didn't work well and as we have 2 kids and it was 30° this was not good.

I can't speak for other rooms, but 104 is good. For the price, I was really surprised. The decor was great. Nice colors and it was welcoming. Bed looked nice and the shower was clean. I travel for work and always review every hotel I stay in. The only changes I would immediately make are: replace the decorative bed topper (it has obvious burn holes in it), add some type of mechanism that makes the air smell more fresh (it smells like old pool water) and replace the lamp in the room (the lamp shade and plug port are bad). Those aren't major things at all and can be resolved before he next person comes in this room! Definitely would stay here again. Just make sure your cleaning staff understand the expectations! If bedding is damaged, replace it. If anything else is defective, management needs to know immediately.

Great hotel. Great price compared to other hotels. Hotel app is well made. Beautiful artwork on walls. Ambient lighting. Mellow interior colours, bedspreads, carpeting, curtains, wallpaint, etc. Comfortable place to sleep, has all necessary amenities, hot showers. Quiet place, in a good part of town, West Knoxville. Helpful staff.

This was a horrible experience for my family. We rented 2 rooms for our daughters birthday we were sooo very excited since placing our reservations pictures looked awesome mostly. Just so you know don't be fooled all water activities are closed and no continental breakfast not even grab and go bag. We even called ahead to check since covid has changed so many places. They assured us all good sooo anticipated a great time. Got the bad news upon arrival then figured ok well we will make the best of it anyway we were informed that we couldn't be refunded anyway so we went to our rooms. Ohhhh man that was when it really started to sink in this is the worst hotel besides the flea hotel not far from oyo. Story for a different day. The ceilings were peeling throughout all 4 rooms the floors were scary the bathrooms even worse then I looked for bedbugs because that's what you would expect after how yucky the rooms were well I didn't see any until 2 AM when I felt something on my elbow. Dang BEDBUGS! Took clothes that came into the room straight to laundry and showered as soon as we got home. Now my arm feels like I was hit by a baseball. We are soooo very upset and disappointed. This place should be shut down until they get their business together. Wish I had seen the negative reviews before breaking my kids hearts and wasting my hard earned money. Hopefully the owners see this and take it seriously. They truly lost on several bookings.

I hate that I had to use any of the stars to rate this dive it certainly should not be considered a hotel. No breakfast as advertised, no swimming pool, no hot water, poor lighting in my room just the worst. Don't even think about a late check out they start banging on doors at 10:50 am for you to get out. Bad hotel don't do it.

This place is sketchy at best. Several people asking me for phone chargers and cigarettes. Lots of sketchy people hanging outside. Housekeeping banging on the door before checkout, only half of the air conditioner worked, the plugs are so outdated my charger fell out of it repeatedly causing the lamp to become a strobe light, and the chain lock in the door is attached to a flimsy piece of metal that is falling off the wall. Also no fan in bathroom, and first floor rooms can't see outside. Definitely will not be returning.

got two nights here. the air conditioner does not work. i had 3 seizures in my sleep. they would not change my room at all. or give me a refund. so i spent almost 200$ for a room with no air, the water does not get warm, the bathtub was nasty, the tv does not work what did ever glitches in and out, the pool and hot tub is drained, the people at the front desk are so rude. we only had two pillows on a king bed, we had 4 towels in our room. they told us we couldn’t get anymore. worst experience ever. and they had bed bugs. seen someone smoking a crack pipe. and the smell came through the room absolutely disgusting. and also the dresser is broke in the room. the drawer on the night stand is messed up, the lights do not work. there was a rig found in our carpet. it is the worst hotel ever.

Save yourself the hassle. Don’t bother with this place. The rooms smell funky and they are dirty. We booked a 2 night stay and prepaid. Checked right back out. Of course they won’t refund our money. The pool isn’t even open “because of Covid”. Don’t recommend staying there!

Bad idea for rooms to me, I'll stick with the places I know that provide good service. Housekeeping is probably understaffed at this point because the job didn't seem to be completely done. The bed wasn't made with seem like clean lining, nor was the smell of the room pleasing.

I only selected a star because I had to in order to write a review. First off the staff is unbelievably rude. The rooms aren't clean...there were cockroaches and bed bugs so the sign at the front that says they are 100% bed bug free is a lie. The owner and his wife both pushed their way into my room because I had a visitor dropping food off to me and actually put their hands on said friend. I wouldn't recommend staying there. I know I never will ever again!!! And the pool is closed and drained because a few years ago a little girl drowned and it has been shut down since I'm pretty sure....not because of COVID smh. I have never met more rude disrespectful trashy people in my life!!! #NOYO

The floor in my room felt like it was going to give way. The chair in the room was so old the vinyl had completely worn off. Water pressure in the shower was almost non existent. TV remote was falling apart. The door handle broke. The towels were stained with what looked like someone had wiped their butt with it. The place needs a MAJOR REMODEL! Would not recommend to my worst enemy.

Last minute booking, not many choices at that point. Hands down the worst kept motel I've ever stayed at. My first indication should have been to local police car driving around the back of the building, twice. The next sign should have been the 2 guys obviously making a drug score outside while we were unpacking. (These were likely the guys the cop was keeping an eye on.) The first room they gave us smelled of urine, was very hot, unkept and the a/c was broken. Was ready to walk out at that point but we were given another room that was not as smelly, but the sheets were clean and the a/c worked. By this time it was 12:30 am and we were bushed, so we stayed. We were gone by sunrise. Can't blame the staff, they were as helpful as they could be, but the buildings were run down, with as little maintenance done that they could get away with. The room was grossly overpriced and over rated. A real fleabag mitel. I guess all things considered we were lucky not to get bedbugs or mugged.

Property is NOT like shown in pictures. Broken walls. Dirty carpet. SUPER HOT hallways felt like there was no AC. Like switch in room has no cover over it exposing wiring behind it. One of our bedsheets and comforter had staining and burn marks on it. Pool was no accessible and the "waterpark" feature looked like it hadnt been touched in years. This was in advance of me calling and being told that the pool was open. All in all, very disappointing. Will not consider staying here ever again. Also, did not see an elevator so no handicap access to the 2nd floor if that is important to you. Forgot to take pictures but do not stay here. You can stay at better for similar pricing.

The room had no heat, the lamps were rusted and I was afraid to plug anything in them as it is a fire hazard. Our smoke detector had no batteries, it smelled of funk, a broken mirror, and the sheets were not clean. I could not get my money back so we were forced to stay the night. The pictures online were extremely deceiving. Not worth the money and not safe. NEVER STAY HERE! They also had a certified Bed Bug Safe certificate dated August 2023….which means they had bed bugs at one point. Horrific experience. Never ever again. I would post pictures if I could. This place should be shut down.

It is was a way to leave no stars I would. This place robbed me. Upon arrival I seen a dog taking a dump in the hallways. A man walking around with no shirt and sweats and no underwear. Carrying what seemed to be a pipe in his hand. I ran straight to the front desk and told them I was not staying, I have children who are traumatized by what they seen. the front desk guy/owner keeps hanging up in my face when I ask him about my refund he promised to give me. The worst service I’ve ever seen in my life. I wouldn’t stay here if it was a safe house and I was on the walking dead.

The front desk was very helpful. He was friendly and more then happy to bring down more towels when they were needed. The maintenance man on nights was super helpful with the hot water and come to find out the water heater had shut off and he promptly went to turn it back on. The only thing I don't really agree with is that you are charged $20 per night for your dog. However everything else was nice.