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Washington Leisure Centre

Gym Swimming pool Public swimming pool Sports school Indoor swimming pool Swimming school Football field Swimming instructor Swimming pool contractor

One of the Most Reviewed Gyms in Sunderland


Address

New Town, Washington NE38 7SS, United Kingdom

Website

www.everyoneactive.com

Contact

+44 191 416 6642

Rating on Google Maps

3.90 (328 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 7 am to 9 pm
  • Thursday: 7 am to 9 pm
  • Friday: 7 am to 9 pm
  • Saturday: 8 am to 4 pm
  • Sunday: 8 am to 4 pm
  • Monday: 7 am to 9 pm
  • Tuesday: 7 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: pool (30) staff (27) centre (22) parking (16) good (14) leisure (13) great (13) swimming (11) small (11) desk (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Phil S. 2 years ago on Google
    Saturday afternoon, family swimming with assurance slides will be on at 1pm. Left at 1:20pm and still no slides. Only reason I went passed two other everyone active pools was for the slides, my six year old girl very disappointed. Changing rooms far to small if you're a parent with a child, and only two larger changing cubicles. Very poor facility indeed.
    6 people found this review helpful 👍

  • 1/5 Review K. 2 years ago on Google
    Dreadful. Ran by clueless management. Indoor court full of hazards. Loose floor tiles, loose trim that's hanging off wall. Cupboard door that swings open by itself and isn't locked. Swimming lessons are appalling. About ten kids in tiny pool area, end up standing there doing nothing. Dreadful instructors. Reception desk staff are rude and ignorant. Can only pay by card, no cash. Barely any parking spaces. Avoid this 'leisure centre " at all costs.
    4 people found this review helpful 👍

  • 1/5 High R. 4 years ago on Google
    This leisure centre is very dirty there are hairs all on the floor and the drains around the pool are filled with mold parking is terrible the worst better of keeping the old pool and just spend money on it to fix it up.slides are usually always closed DO NOT GO HERE!! You get parking tickets for parking on the ends when I see lots of people parked but when I went got a ticket really need to build more spaces and there is plenty more room to do it
    3 people found this review helpful 👍

  • 1/5 Shaun M. 4 years ago on Google
    Very expensive for a membership considering gym staff very poor unprofessional and motivational skills of a damp rag. It is very dirty and parking is a big problem .
    3 people found this review helpful 👍

  • 1/5 James M. 1 year ago on Google
    My wife called in to enquire about swimming times for the weekend on Friday at 16.45 and was met with the rudest response from the front of desk woman whose response to everything was ‘Download the app - we need to save paper to save the planet.’ One can only hope that when everyone has downloaded the app they can dispense with rude staff who are more concerned with discussing their social life with friends than providing a modicum of service to the public. It’s a pity that the save paper, save the planet mantra hadn’t been applied to the scores of leaflets spread around the service desk. You can let the service desk person know that her efforts to save the planet made us decide to visit Silksworth instead, creating lots of carbon. At least the staff there realise that they are there to help customers not lecture them.
    3 people found this review helpful 👍

  • 4/5 Barbara F. 5 years ago on Google
    Great leisure centre but it could do with a good clean!
    2 people found this review helpful 👍

  • 3/5 Anna G. 5 years ago on Google
    Swimming lessons are enjoyable for tots. Parking is a big issue as it's almost impossible to get parked when it's busy and you face a fine if not parked in a proper bay.
    2 people found this review helpful 👍

  • 2/5 clint t. 1 year ago on Google
    Nice enough gym, but getting parked is a pain, because it’s not just the Leisure Centre uses the car park, it should be monitored. Plus the gymnasium is full of kids, it looks like a YMCA in here tonight. I won’t be renewing my membership sorry..
    2 people found this review helpful 👍

  • 2/5 Mark G. 1 year ago on Google
    When I tried to call them I waited over an hour on hold. This would be fair enough if they were closed but this was during centre open times. I checked the website and it clearly stated they were opened. The centre has all ways had a lack of customer support and this is evident during this attempted call.
    2 people found this review helpful 👍

  • 4/5 Andy R. 5 years ago on Google
    Visited with my wife and 7 month old daughter as we wanted to take her swimming for the first time. Facilities are great but the staff could do with more knowledge. We asked if they had family changing which they did but they weren’t sure at first. Also, the small learner pool had a sign stating ‘Pool Closed’ but when we asked it was open. We will be back but they could do with a management and staff review.
    2 people found this review helpful 👍

  • 5/5 Mathias K. 5 years ago on Google
    I've been attending this gym for years, even before the new building and it's. fantastic facility. I'm a member of the gym which has great equipment and also has some fantastic classes my partner attends. The football facility outside for five a sides is fantastic and it hosts tournaments. Swimming pool is brill. I used to also attend the trampolining and bad,I grin in the old building. Staff must have been specially selected as they have always been fantastic and very polite with me.
    1 person found this review helpful 👍

  • 5/5 Lisa H. 2 years ago on Google
    I have recently become a member of everyone active. Booking the gym, Pool or classes is done online via the app. It's very easy to use. Once at the leisure centre social distancing is requested and mask wearing is preferred whilst moving around inside, which I totally agree with. Hans sanitising stations are dotted about the centre also. I have only used the swimming pool so far but have found it a really good experience. The facilities are great and lockers are available for personal belongings. The pool area is immaculate and each session is 50mins. Great to get the lengths done. 🏊‍♂️🏊 I have found it very enjoyable and will venture into the gym soon and have my eye on the aqua fit classes too. 😊
    1 person found this review helpful 👍

  • 3/5 Tom C. 2 years ago on Google
    SWIMMING REVIEW. I've been using washy pool for a good bit over 1 year now, The centre its self has great parking and a nice open centre with friendly help desk and clean changing rooms. Pool is always a good temp and the water gets tested as and when It should. I believe it's 4.70 for a swim if you're non member. Pool size is good and lane size is large and open. I have been having issues over the last few visits were staff do not challenge slower swimmers. I often find my self dodging and diving around the slower swimmers. Lifeguard staff are vigilant while on pool side and are friendly. But there is no lane control. I am not one to complain but when I did complain to the front desk I was given a well rehearsed paragraph from a training manual spoken to me.
    1 person found this review helpful 👍

  • 4/5 Martin W. 2 years ago on Google
    Generally good. I like prebooking on the app. Once you figure out where to go in the app its nice and easy. Store your card details and repeat bookings are simple. Four stars because it's good, if the pool was a little cleaner and the lockers too, I might have given it five.
    1 person found this review helpful 👍

  • 4/5 john j. 2 years ago on Google
    Not bad up to now first day at gym swimming and sauna 3hr session time will tell
    1 person found this review helpful 👍

  • 5/5 Big D. 4 years ago on Google
    Parking is a big problem.
    1 person found this review helpful 👍

  • 1/5 glen b. 6 months ago on Google
    Dreadful staff, people who sit on the front desk have a face that would curdle fresh milk. Can’t reply to emails. Avoid at all costs, enjoy the parking fine you’ll probably get when their equipment isn’t working.
    1 person found this review helpful 👍

  • 2/5 Noname N. 8 months ago on Google
    This is one of the worst disordered leisure centres I have ever encountered. . The tiny cafeteria sells nothing for anyone over 12 years of age. The Tea and the Coffee is so bad you could say they are stealing your money it's so hot (that's a under statement) you can't drink it and the taste is so bad. No biscuits of any kind only crisps who as crisps with a cup of tea or coffee. There is NOTHING for kids .
    1 person found this review helpful 👍

  • 2/5 Chris 7 months ago on Google
    I have only used the gym so that is all I am basing my review on. Parking here gives me hunger games vibes. In peak times you may have 200+ people coming here but only enough parking for a quarter of them (these numbers aren’t accurate). Once you’ve done enough laps of the car park to qualify for the Grand Prix and finally got a space you meet the reception team. I came here to register for the gym and the impression I got from the two staff I dealt with wasn’t great. They weren’t rude but they had a lazy attitude. Once I eventually got registered and signed in I got changed, the changing rooms are alright. Plenty of lockers, they aren’t huge but enough for a set of clothes and a gym bag. I’m never a fan of leisure centre gyms but I was only here for the week so I thought I’d bite the bullet. I am used to a conventional gym that is a gym only, nothing else. Obviously the gym here is part of a centre so there is going to be some differences but this gym isn’t big thus meaning there isn’t the same amount of equipment as one would expect. Most of it is technogym equipment. Again I don’t have a preference of manufacturer but I find technogym equipment (that isn’t cardio) pretty basic and unnatural. This was confirmed upon my week in the gym. In peak times you will have to wait for equipment to be free or improvise. Maybe it’s better out of peak times? The gym staff (trainers) were too busy socialising with their friends who were in the gym to keep an eye on the safety of the gym goers. All in all with the hassle of parking, the behaviours of the front desk staff and the quality of the gym I can’t really score it any higher than a 2 star. I feel one star would be too harsh.
    1 person found this review helpful 👍

  • 2/5 Richie 7 months ago on Google
    Such a badly designed leisure centre in so many ways, compared to the old one, which was excellent! Some staff in here are awful and unprofessional, and need to improve there manner with customers. Prices are also getting ridiculous and now must be capped, or even reduced!!
    1 person found this review helpful 👍

  • 4/5 Simon J. 6 years ago on Google
    Facilities are excellent nice and clean however some staff could use customer services training or happy pills

  • 1/5 Maria H. 6 years ago on Google
    Not enough seating in softplay/cafe area.cafe is very over priced.Lady on reception was nice.Not really any area suitable for babies

  • 3/5 micheal p. 2 years ago on Google
    October 6 the 2021 went to Washington leisure centre for sauna was given a everyone active card did not work for six weeks if you ask staff why the card not working you got pass to a other member of staff after six weeks was told my a other members of staff I was given the wrong active card .

  • 4/5 Danielle S. 7 months ago on Google
    Had to pre book and pay which was fine. Only big pool was available and it was quite cold. Had 45 minutes time allowed.

  • 4/5 ashlyn o. 3 years ago on Google
    Played badminton here today. Only myself and hubby in sports hall which was great. Well organised with anti bacterial spray and hand gel everywhere . Very reasonably priced.

  • 3/5 Linda K. 2 years ago on Google
    Nice pool but wasted a lot of time trying to figure out how to use the lockers! There were no instructions. Turns out you need to buy a token on the way in but weren't told!

  • 5/5 Mark T. 2 years ago on Google
    Absolutely class gym 💪 massive swimming pool steam room which is luxury and actually steams and is red hot and also a sauna which is spacious too

  • 4/5 John L. 1 year ago on Google
    Nice to have the Facilites. Just needs more parking spaces as it is always rammed, with tickets issued for parking safely but not in a proper space.

  • 5/5 Stephen H. 6 months ago on Google
    It was cold. Nice when you get in properly though. Good changing facilities and a big pool there also got slides that are on during the school holidays and weekends

  • 5/5 Stan S. 11 months ago on Google
    An excellent facility for young children too lean 🏊‍♂️swim lots of classes for different ages and abilities some time more than one instructor per group it's fully open very busy some very good instructors working there lots of activities to do apart from swimming 🏊‍♀️ five aside football fitness centre 👍.Introduced new system for parking your car you have log your car registration upon entering the bath's to stop non leisure centre people using the car park

  • 5/5 Penshaw E. 2 years ago on Google
    Swim here 5 mornings a week always very clean and all the staff are very friendly from the receptionist to the pool side attendants and the management they always have time for a pleasant good morning. The problem people mention with parking is it is used by people who park there all day and go off to work, the car parks of the galleries that are adjacent have a 4 hour limit on them. I am sure some use the leisure centre carpark as a park and ride to bus into Newcastle. Might be worth making the car park for users of the leisure centre only .

  • 1/5 GA R. 1 year ago on Google
    Good luck trying to get through on the phone. N hold 29 mins twice then mustn’t like the phone ringing so eventually picked it up and clashed it down. Whoever the boss is have a word or employ more staff.

  • 4/5 Carole W. 1 year ago on Google
    Took my grandchildren they really enjoyed them selves. They said the two slides were good.

  • 2/5 P P. 1 year ago on Google
    parking is shocking. You'll be waiting 10 minutes at the very least to get a space. Once your in there is minimal machines meaning there is always a queue. If you care about actually being able to use the gym in a timely manner pay a little more and go somewhere else.

  • 4/5 ANIA J. 7 months ago on Google
    Nice staff, good teachers. Parking far too small. The only one sink to wash hands after using toilet is broken for about 2 years. Lot of changing rooms. Closed to early on weekend - for lot of people the only chance to come with kids.

  • 1/5 Shirley P. 11 months ago on Google
    Wish I'd read the reviews before going....lady on the desk is just horrible not helpful at all, you have to be a member to public swim, the slides weren't on and we weren't allowed to use the small pool cos we paid for big pool apparently, yet people who paid for small pool could use both, by time you pay, get changed and get in you've got 40 minutes before they chuck u out, I took 2 disabled kids its just horrendous

  • 1/5 Millie 4 months ago on Google
    Great if you don't mind skinning your knees when you swim laps. The shallow end of the pool is TOO shallow, what was once a great place has been knocked down for a poor replica. The only redemption is the sauna, but even that is poor. Staff are rude and unfriendly, prices have skyrocketed and now there's no decent place to swim in Washington unless you can afford to travel there.

  • 5/5 Wilhelmus W. 5 years ago on Google
    Great

  • 5/5 Jeremy H. 3 years ago on Google
    Great leisure centre with very helpful and friendly staff especially in the gym

  • 5/5 Adam S. 4 years ago on Google
    Fantastic place to get a great workout.Staff are nice and very helpful.The only thing i have a problem with is my membership.I only use the gym i dont use the pool or football/badmington/tennis or any other facility but my monthly membership charges me for those.I cant just pay for JUST the gym and its frustrating becaude its expensive .I think maybe everyone active should take a look at how monthly memberships are created and come up with a better plan.

  • 5/5 Brenda L. 5 years ago on Google
    I’ve been attending the leisure centre in Washington since the old building was in place and would like to comment on how much money has been invested in upgrading the building and how great the new facilities are! Have been recieving personal training for the past 3 months and have had some great results so would reccoment that service. Also find membership prices to be very reasonable and I take advantage of many of the classes when I can squeeze them in. One of the hosts of the classes Jo is amazing! Would reccomend to anyone as I’ve tried out numerous gyms and found my home here

  • 5/5 Zara r. 4 years ago on Google
    My kids love going here and the soft play is priced well

  • 4/5 Emma B. 5 years ago on Google
    Roller Disco on Sunday was great! They had some technical difficulties but you could tell they were trying their best. They were all one family helping each other out and I thought that was very nice to see.

  • 5/5 Harry L. 4 years ago on Google
    Excellent place Parking is a massive issue

  • 5/5 Val C. 3 years ago on Google
    Brilliant

  • 5/5 Yvette E. 4 years ago on Google
    Just had my child's birthday party in the softplay area. It was absolutely fantastic. The staff were so accommodating, had literally set everything up for us arriving and were super helpful! We had the whole softplay and cafe area to ourselves! I was concerned about the parking but it wasn't an issue at all! Great price, great service and, ultimately, 17 very happy kids! Highly recommend their softplay parties! Definitely booking again!

  • 5/5 david r. 5 years ago on Google
    Good new place

  • 5/5 Jane D. 5 years ago on Google
    Great service, and fantastic for fitness

  • 5/5 Susan S. 5 years ago on Google
    Took my 21 month old grandson to.soft play last week £2.60 he really enjoyed it especially the ball pool. The lady at the desk took our details as you need a card use the centre. My mam and l had coffee from small cafe there .they also sell a selection of snacks .started to get busy after school time as swimming lessons start . Definitely will go again

  • 4/5 Peter W. 5 years ago on Google
    A nice enough facility - we use it several times each week for the pool, and the excellent Taekwondo classes (HIGHLY RECOMMENDED!) ... Parking is normally OK though can get very busy at peak times, though good alternatives are available a few minutes walk away. Only gripe is that the pool could be much more 'public' friendly- way too much of it blocked off and / or restricted for private lessons / swimming clubs etc, even at prime times (I.e. after schoolgirl and at weekends) when the general public might appreciate being able to use the pool with their own families!

  • 5/5 Michael R. 5 years ago on Google
    Roller skating was so much fun on Sunday afternoon deffiently recommend for those rainy days

  • 5/5 Chris 5 years ago on Google
    Really family friendly cheap

  • 4/5 Lewis N. 6 years ago on Google
    Active day

  • 4/5 Paul t. 5 years ago on Google
    Good facilities and staff. Shame the car park is so small.

  • 4/5 Mr David Roxby Landscaping & P. 5 years ago on Google
    Thought that the place was a decent little pool . Don’t go expecting mega slides ! The fastest time is recorded @ 4.56 seconds so that tells you the tale . That a side good pool / locker system with warm pool for little ones .

  • 1/5 lewis m. 5 years ago on Google
    Worst gym has very inconvenient times for swimming and gym also doesn't let under 16s with greater ability than the men in the 'strength zone' WOULD RECOMMEND JD GYM

  • 3/5 ron w. 5 years ago on Google
    Enjoyable, Gym, reception on equipment leaves a lot to be desired, Could be a lot cleaner in changing room, and shower area.

  • 5/5 Terry C. 5 years ago on Google
    Went Tuesday 31st july 10am and had swimming lessons on very frustrating.

  • 5/5 Sue c. 5 years ago on Google
    Very nice since rebuild

  • 4/5 Winifred W. 5 years ago on Google
    Lovely pool and great staff. Poor opening hours for evening swimmers. Pool closed Thursday, Saturday and Sunday evenings.

  • 5/5 jj S. 5 years ago on Google
    Love this leisure centre it is so clean and bright staff are lovely

  • 5/5 Lee D. 5 years ago on Google
    Really nice place with everything you need.

  • 5/5 Kay G. 5 years ago on Google
    Lovely building staff extremely pleasant

  • 4/5 FixMyPC4Me U. 5 years ago on Google
    Great sele tion of activities and equipment

  • 2/5 Daniel M. 5 years ago on Google
    Poor experience here. Car park is far too small and over zealously policed by traffic wardens, tough luck if you have small children. Could easily sort out a system to stop shoppers and workers using it but they can't be bothered / happy to make money from fines. Staff on the reception desk were emotionless at best, probably just rude. Customer service appalling. No explanation of how to get anywhere. Handed me some wristbands with no explanation of what they are for and I still to this day don't know why I was given them. Just a waste of paper. Changing room was poorly signposted and woefully inadequate. Had to change myself and a small child in a pathetically small cubicle. Lockers don't accept new pound coin, unacceptable. Businesses had years knowing the coin was coming before it was. They use it to make money, selling locker tokens. The only reason this doesn't get one star is because the pool has slides which were decent.

  • 5/5 Paul A. 6 years ago on Google
    A well equipped centre.Great Leisure pool. The real problem is car parking spaces

  • 4/5 Alan H. 6 years ago on Google
    Nice staff good facilities


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