1/5 Oliver G. 4 years ago on Google
Memorable,
but
for
all
the
wrong
reasons.
Terrible
customer
service.
I
had
done
a
great
amount
of
research
about
Sak
Yants
and
specifically
Sak
Yant
Chiang
Mai.
I
had
even
spent
time
going
through
their
reviews
and
instagram
so
I
could
see
the
work
of
the
ajarn
and
then
booked
in
advance
the
ajarn
that
I
liked.
I
had
gone
through
their
FAQ's
several
times.
I
arrived
half
an
hour
early
as
the
website
mentions
they
will
prepare
you,
talk
through
designs
with
you
and
any
questions
you
may
have.
When
I
arrived
the
lady
asked
"Do
you
know
which
design
you
want?"
I
had
ideas,
but
not
a
final
decision
so
I
replied
"No
not
yet"
she
pointed
at
the
book
so
my
wife
and
I
took
10
minutes
or
so
looking
through
the
designs,
and
I
had
picked
out
2
that
I
liked.
I
would
have
liked
some
input
from
the
staff
when
looking
through
the
book
but
this
was
not
offered.
I
then
walked
to
the
counter
and
started
telling
her
"I
like
this
one..."
but
she
cut
me
off
abruptly
and
said
"No
you
can't,
you
need
two
hours
and
you
have
only
booked
one.
You
can
come
back
tonight
but
that
will
cost
and
extra
3000
Baht"
she
was
rather
aggressive
when
saying
this
and
it
took
me
by
surprise.
She
then
said
"You
haven't
researched
the
website
as
it
says
it
there"
I
told
her
I
did,
but
then
still
aggressively
she
said
"No
you
haven't,
I'll
show
you
on
the
website
now"
Now
I
was
very
shocked
as
apparently
this
lady
can
tell
me
what
I
have
and
haven't
done.
She
then
spent
around
20
minutes
trying
to
find
the
information
on
their
website,
and
even
started
bringing
in
colleagues
and
calling
people
on
the
phone
to
try
and
find
this
information.
If
an
employee
cannot
find
this
information
on
their
own
website
within
20
minutes,
then
its
safe
to
say
this
information
is
not
clear.
Her
colleague
then
said
in
a
rhetorical
tone
in
front
of
a
room
with
now
several
people
inside
who
could
hear
"You
thought
this
was
going
to
take
1
hour?"
now
it
was
almost
as
if
she
was
trying
to
embarrass
me
and
tell
me
I'm
a
fool
for
not
knowing
exactly
how
long
a
sak
yant
will
take,
and
I
did
not
appreciate
it
and
it
made
me
feel
terribly
uncomfortable.
As
I
mentioned
I
had
researched
the
designs
I
liked,
and
if
it
simply
would
say
next
to
the
design
how
long
it
would
take,
even
something
as
simple
as
'this
design
usually
takes
longer
than
an
hour
so
book
two
hours'
this
could
be
avoided.
I
made
this
suggestion
to
them.
The
colleague
then
told
me
I
have
two
options,
either
come
back
at
5pm
and
pay
an
extra
1,000
Baht,
or
receive
my
deposit
back.
Why
was
I
initially
told
it
would
be
an
extra
3,000
baht
and
now
it
would
be
an
extra
1,000
baht?
After
consideration
I
decided
I
would
like
my
deposit
back.
A
Sak
Yant
is
supposed
to
be
a
positive
and
memorable
experience.
For
sure
it
was
memorable,
but
for
all
the
wrong
reasons
and
I
did
not
want
to
enter
this
spiritual
experience
with
the
negative
energy
they
had
created.
The
original
lady
then
told
me
to
sit
down
and
I
will
get
my
deposit
back.
After
around
15
minutes,
nothing
had
been
said
to
me
as
if
I
had
been
forgotten.
I
politely
reminded
her
I
would
like
my
deposit
back,
but
again
in
an
unnecessarily
aggressive
tone
she
snapped
"Its
through
paypal,
check
your
email".
Why
was
I
not
told
this
and
just
told
to
sit
down?
How
long
would
I
have
been
sitting
there,
not
getting
the
sak
yant
I
had
been
so
excited
for,
before
they
told
me
this?
As
I
was
leaving
the
colleague
mentioned
"It
all
worked
out
we
have
someone
for
your
slot
now".....Well
that
might
be
great
for
you
but
not
for
me.
Response
to
company
response:
Sorry
I
have
never
done
this
but
I
felt
I
must
reply
as
things
are
now
simply
being
made
up.
I
never
once
told
the
staff
they
don’t
know
how
long
the
design
takes,
in
fact
I
said
the
opposite
and
that
is
why
I
had
booked
one
appointment.
Also
the
appointment
was
not
cancelled.
I
was
told
3,000baht,
then
20
minutes
later
told
1,000baht
or
my
deposit
back,
so
I
calmly
asked
for
my
deposit
back.
Speaking
of
respect,
acting
defensive
to
customer
feedback
and
mentioning
my
wife
is
not
very
respectful
at
all.
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