I only give 2 stars because Daniel was amazing, but Miss Jazmin, the driver was not. My husband and I were there this weekend to celebrate my birthday, first time to Chicago. We took the bus earlier on Monday to look around and listen to our guide and decided to go back later for pictures. Well, came to find out, Miss Jazmin was in a hurry to get home and wanted to go straight to the last stop at the Navy Pier. Daniel asked her to take us to the Planetarium (best view of Chicago and the lake I think) but She refused, I finally came downstairs and begged her to do it (to do her job, to drive the loop that the company advertises and we paid for, to drive the bus and take the customers to see the city), which She did reluctantly. I did not know the last tour at 4 pm is just to drop people off at the closest stop they are going. Tourists go to your city to wander and enjoy, not to be pushed and rush because you do not feel like fulfilling your duty.

DO NOT book with this company. They were the only part of my wedding that was horrible. The driver was so rude the entire time and acted like this was the last place he wanted to be. His directions to our ceremony was printed out on map quest like it was 2003, so when we requested him not to take the highway because there was no air conditioning and it was 95 and we didn't want our hair getting ruined, he refused because he didn't know how to get there (doesn't he have google maps on his phone??) When we're paying you that much money to drive us, I expect better service. He never once said anything to me the whole time-no congrats or anything. He looked miserable. Then he took the wrong turn and we ended up in a car parking lot and had to direct him to the ceremony. After the ceremony, we wanted to play music (which bring your own usb cord for the phone because once again they don't have this which is absurd) and he just said it wasn't working-no explanation, even though on the way to the ceremony, the music was working. He just didn't want to listen to music I'm sure, so I had to complain and tell him that it worked before and please try to figure it out. He was so rude that my husband had to talk with him on the side to have his attitude better. Again and to top it all off, NO AIR conditioning, which they don't advertise much. To all the brides, go with a different company-this company is the worst to work with!

CYNTHIA and one specific tour guide made my family's trip a memorable one that I'm sure none of the kids will never forget. I didn't catch the tour guide's name but he has glasses and I hope everyone in the company knows who it is because everyone loved him. The kids even REQUESTED and were willing to wait for him to hop on his bus. These two specific people deserve raises and recognition because they are exactly what you want when visiting Chicago. I didnt get to go with the family and the tour itself was probably great but all the kids talked about was how fun the tour guide was. Hope he sees this message because he made their trip! Thanks again for giving my family a great experience.

Sad that it closed and so many families are without jobs beginning a new year. Wishing the owners would reconsider and give the Chicago families another chance to be great again.

They have a great circuit. You can visit amazing touristic spots at Chicago downtown area. Buses were comfortable, guide was enthusiastic, funny and passionate to tell stories about each place. I enjoyed listening very much. Time between each bus were 25 minutes which is enough. Only one thing to improve, second level of the bus is open, I went on fall and it was very cold. BigBus, the competitor, covered with a trasparent plastic to protect passengers from cold wind but allows great views. They need to copy this idea.

A few years ago I used them in the winter and they literally saved my life because I brought my mom that time who suffers with fibromyalgia. They sent the trolley almost exclusively for us because it was pretty dead due to the weather. This year I booked a three day downtown pass for four despite the recent negative reviews. We had numerous guides and they were all knowledgeable and kind. They all engaged us in some way or another and the bus was never as crowded as the competition which is a definite plus. The night tour was awesome. Even my boyfriend who is impossible to please was really impressed. I highly recommend. The only down side might be how I felt the need to tip them all! Ha ha. You can just tell these are all hard working and great spirited people. Keep up the good work Chicago Bus and Trolley!

We had great success with this company. We purchased a 72 hour pass and rode the bus the entire time we were in town. We were able to pick up the bus less than a block from our hotel in two different locations (stop 2 and stop 10- we stayed at the Hyatt Regency). We used the bus to see the city and hear the tour information. Our tour guides were different in each ride and each had their own personalities, but we're very knowledgeable. Would certainly purchase again for future travels.

We had Chicago Trolley Company for our wedding on 8.18.18 and they were great. The driver was right on time and very accommodating. We were picked up in River North area and the driver had no problem letting us take a few pictures by the river before taking us to the Lincoln park area. Once we got to the Lincoln park area the driver was able to find parking (even during the air and water show) and wait for us to take pictures. After dropping us of at the venue the driver then went back to the hotel in river north to pick up guest. The driver made sure to get all guest back to the venue on time for the ceremony. Overall great experience and glad we used Chicago Trolley Company.

Terrible

So much fun! Our driver and hostess, Elisa was fantastic! She provided so many tips, information and current facts on various parts of Chicago. We had 12 stops during our tour, but remained on the entire route which took us roughly 2 and a half hours. Because of the time year only the trolly was operating which was perfect. It was heated and not overly busy. We purchased a one day pass online, which requires you to visit one of 3 locations to have a representative print out a paper receipt to give to the driver. Thank you Elisa for the many laughs !

Nice way to get around the city and explore the sites

Looking at different tours

Best way to learn the hot spots in the city. Full tour get the all day pass. Stop, shop, drink, eat, ride and repeat.

The Chicago Trolley will shut down operations 12/31/2019!

Bought a 3-day pass and Christmas lights tour. The lights tour guide was nice but the short time at the locations make it almost pointless. As for the 3 day pass, I bought it to use mainly as transportation and was able to actually get on a bus only once. The pickup sites were either abandoned or we were told the bus would be 40+ minutes before it arrived. We ended up having to walk the entire city with a toddler and could not find 1 bus to use. Not sure why you would operate a hop on hip off bus and leave people waiting in the cold for over an hour.

Great experience! Convenient hop and off locations. Great views of the city. Very entertaining tour guide with interesting information about the city. Highly recommend to tour city and to get from place to place.

Fantastic service and entertaining! We absolutely loved all of our guides; Linda, Jay and I believe Connor. Fantastic! 2 day ticket was perfect to ride and hop on and off and see the sites. Every single guide provided new and slightly different details to the tour and humor and fun! Would do this over and over when we come to visit Chicago! What a wonderful experience...best tourist tickets we bought!!

Chicago is famous for its unique showmanship! A beautiful city with expanding architectural beauty. You must visit my hometown! Miss you Chicago! There is no place quite like this city!

I was somewhat skeptical when i purchased our 4 tickets but after taking the full tour i came to realize it was a value. What a great time. Shamus was our guide was friendly and very knowledgable. He made the tour. Money well spent.

I rented a private trolley for my birthday this past weekend and it was AMAZING! It was very simple to book and I was able to email in all my questions before hand. The driver knew exactly what I wanted and where I wanted to go before hand so that I could sit back and enjoy my day with friends and family. I would 100% recommend this to anyone that asked.

On June 14, 2016, my husband and I went to Chicago for a day trip. Our only goal of the day was to experience the hop on hop off tour bus. We are glad we did! Our first guide, Daniel, (from locations 1-9) was very entertaining and informative. Our second guide, Pauline (?) (from 9-1) was informative as well. We were very happy with our experience. It was worth the price and we will tell others about it.

Company ceasing operation after 12/31 per article in Chicago Tribune