Macy's image

Macy's

Womens clothing store Fashion accessories store Shoe store Mens clothing store Furniture store Beauty supply store Department store Childrens clothing store Lingerie store Mattress store

One of the Most Reviewed Womens clothing stores in Chicago


Address

111 N State St, Chicago, IL 60602, United States

Website

www.macys.com

Contact

+1 312-781-1000

Price rating

$$ $$

Rating on Google Maps

4.30 (11.5K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: Macy' (25) store (21) Christmas (11) great (10) floor (10) good (9) beautiful (9) visit (8) amazing (7) floors (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Samuel S. 2 years ago on Google
    Perfect place to experience Chicago's Christmas atmosphere, second only to amazing stuffs sold. One can look forward the blissful environment through the various floors selling specialty items. Location is great too, with surrounding bars, restaurants, museums and general stores.
    8 people found this review helpful 👍

  • 5/5 Danielle S. 4 months ago on Google • 606 reviews
    Well, well, well it's Macy's aka Marshall Fields! They really don't even need no review the name speaks for itself. But it has always and will continue to be my favorite place to shop. It looks extra pretty around Christmas time. Anything you want Macy's has it.....I had to go and make this furniture set mines. They gave good deals going on during black Friday season 🖤 ....and make sure you get a photo by the water fountain ⛲.
    2 people found this review helpful 👍

  • 5/5 Nile Livesey (. 4 months ago on Google • 339 reviews
    This is such a beautiful building and a real treat to visit. A lot of the historical significance has been preserved and restored thanks to Macy’s. It felt special to shop here knowing the history of the building. The store itself was pretty good, staff were helpful and available. Bit hard knowing where everything is just because of how massive the floor plan is, and some renovations were going on. Definitely worth visiting.
    2 people found this review helpful 👍

  • 3/5 D. C. 1 year ago on Google
    Having lived in several major cities where Macy's has taken over grand old department store buildings, I can say when Macy's shows up, you can pretty much accept the fact that an era has ended. I see some glowing reviews here, perhaps coming from people that don't realize what "used to be". This is true of the State St. Chicago location (as well as the Wanamaker building in Philadelphia). I unfortunately never got to visit Marshall Field's prior to the change. I did visit the new Macy's not too long after the take over. At that time, the store still felt kinda festive, but I could tell some of the grandeur was already gone. Now, in 2022, the store is but a whisper of what it once was. Granted, Covid played a big part...and traffic in the store still isn't back up to "exciting" yet. I have some ideas about what's going on. I don't think the location is a destination as it once was for city dwellers. Because downtown is changing rapidly, there also isn't the type of foot traffic there once was, from people converging on the loop for work. So a lot of the customers are visitors, or maybe residents who happen to have made the trip down. Retail is also quickly changing, and the department store as an icon is dwindling. But a lot of it has to do with Macy's itself. I happened to work at the Herald Square location in the 80s and THAT was still an exciting place (not so much anymore). I also worked for Macy's again in the early 2000s in King of Prussia, PA. That's when I realized how bland the company had gotten. Presentation, the type of employees, and general atmosphere all have gone to pot. At State St. even, once you leave the main floor, some of the employees are dressed like they're going to a picnic, not selling "finer retail". Plus, Macy's pretty much stretched themselves too thin, placing multiple stores within short distances. The Water Tower/Michigan Ave. store has had to close. That being said...the building as an architectural feature is still amazing. Please do some reading about the history of Marshall Field's and the eventual residency of the store in this location. Do take time to view the amazing "Tiffany Dome" that was designed by Tiffany himself. And yes...they still have a "bargain basement" where you can find incredible markdowns, although it's on the 2nd floor (well, men's is). AND...one of the few stores that still has an extensive candy dept!!! I will say that Macy's also is one of the only chains that WILL put in good effort to decorate for Christmas...
    4 people found this review helpful 👍

  • 5/5 Jennifer W. 4 months ago on Google • 310 reviews
    Macy's really impressed me with their women's plus size selection. It's on the 5th floor across from Toy's R Us. They have a lot of different designers. They also have Nike women's athletic wear. They had Winter coats and tons of Christmas, and new year's outfits. My new spot for clothes!
    2 people found this review helpful 👍

  • 5/5 Lisa Marie H. 6 months ago on Google • 297 reviews
    Marshall Field's is marvelous... The several times I visited the store, recently, have been relaxing and a fun experience ✨🎼⭐👑👛💎🪻not crowded; plenty of nice clothing to look at and try on... many great bargain finds as well ☘️🩷my daughter loves the clearance racks! :)
    2 people found this review helpful 👍

  • 4/5 Jason L. 2 months ago on Google • 377 reviews New
    A historical building worth a visit! Not sure of their Seven on State food hall was still open as it was closed during our visit. Great place to check out!
    1 person found this review helpful 👍

  • 5/5 Ninette 3 months ago on Google • 221 reviews New
    Just gorgeous. The holiday displays were so over the top cute. We had a booze hot chocolate too and that was just perfect. It’s what you would expect from a flagship store. The large tree at the top was fantastic. The woman at the door stopping people from trying to get pictures and telling them to move was not so fantastic. How can you have a tree like that and not expect people to want pictures? At least have a designated spot. 🤷‍♀️
    2 people found this review helpful 👍

  • 5/5 Becky C. 1 year ago on Google
    Visited The Walnut Room for Christmas in July. It was a beautiful experience they never disappoint. Had the meatloaf, amazing! Also, a Poinsettia :) Our server Jose took great care of us. He was very attentive to us and got everything right. Way to go Walnut Room, great employee! We already made our reservation for Christmas dinner when leaving today. Below is a picture of my dinner if you haven't tried it's a must!!!
    3 people found this review helpful 👍

  • 4/5 Tom T. 7 months ago on Google
    Overall a unique visit for experiencing such a large department store. I kinda got whiplash going from floor to floor though. Some are clean and lavish while others look quite dated!
    2 people found this review helpful 👍

  • 5/5 Gordon F. 2 years ago on Google
    This is one of those stores that just leaves you speechless with its grandiousness and historic architecture. I loved roaming through the stories, discovering a fantastic offering of clothes, sweets, perfumes...anything you need, Macy's has it. They had great discounts, from 50-60% off the MSRP. It is a great aesthetic and shopping experience. Love Macy's!
    2 people found this review helpful 👍

  • 3/5 Graham T. 2 years ago on Google
    Completely dead with no customers! All stock is on sale! Not what I was expecting from a brand store with a Big Name?
    2 people found this review helpful 👍

  • 4/5 Ray B. 3 months ago on Google • 293 reviews New
    Some great deals on name brand clothes. Service was good and clerks were helpful, except for the Dior/Channel booths. They had a display of perfume that three people couldn't provide a price. Finally I just walked away.

  • 5/5 Aaron M. 2 years ago on Google
    Always fun going through Macy's at Christmas time. 2 Starbucks, a food court, hot toddies, what more could a guy ask for when the spouse is shopping lol. There is plenty for guys to look at and browse too, I found some good bargains. If you want to eat in the Walnut room or see Santa,make sure you have reservations. It is close to so much more downtown.
    1 person found this review helpful 👍

  • 3/5 kristina a. 3 months ago on Google • 173 reviews New
    Was upset that they have it where you can't even catch a glimpse of Santa. You have to have reservations. Macy's is supposed to have the best Christmas decorations but there wasn't much to see. The outside decorations were neat. Also most of the escalators were not working.

  • 5/5 Rebecca L. 3 months ago on Google • 163 reviews New
    Love the Marshall Field's history Meet me under the clock Check out the Great Clock ⏱️ two on State Street Check out the Walnut Room, and during Christmastime, the Great Tree! 🎄

  • 4/5 Gerald A. 3 months ago on Google • 72 reviews New
    12 floors of shopping, but the top 3 floors were closed off and appeared empty when we went. Bathrooms are not easy to find even though the map tells the floors. Would go again.

  • 3/5 Linda K. 5 months ago on Google
    I have been a Macy's customer through various local name changes. This experience was NOT one of my favorites. Going through the fragrance section, I was presented with a few different scents, one of which was amazing. After trying it on my skin for a few moments, I realized its chemistry matched mine wonderfully, so I went back to the counter to make my purchase. Although the price was not out of normal range, the items they offered me were a bit more than I wanted to spend at the time. When I asked if they had something at a lower price, I was told that what I had was the lowest price for the fragrance. I made my purchase and left the store. Later that evening, I looked on the website and found numerous items in that line for a lower price. , found that the price I paid SHOULD have qualified me for a gift with my purchase, which I did not receive. The downtown Chicago Macy's will never again get my business.

  • 5/5 Sofia S. 5 months ago on Google
    Usually all Macy’s are a mess and hard to find stuff, but this one was the only Macy’s I have been to that it is actually tidy! And it’s huge! I want to thank Sophie from the check out at the dresses area. She was super nice with us, very good customer service from her side. We appreciate it because not many people is nice nowadays but she is 100% good customer service. Thank you Sophie.

  • 4/5 BonnieCarol's C. 10 months ago on Google
    The retail aesthetics we're beautiful, however there a were few empty display windows on both Wabash and State Street side...to my dismay. Macys is beautiful but it does not compare to the grandeur that was once Marshall Field's & Co., my old employer back in the 80s. On a positive note, I was very pleased to see that the old Walnut Room has reopened for specialty brunches, special events and wedding packages 💐

  • 5/5 Cindi P. 4 months ago on Google
    Update 11-4-2023 Dont miss the Christmas decorations on the 7th floor. Absolutely beautiful Christmas trees and decor!Update: Today I signed up for a Macy's credit card and spent 6 hours here, on only 2 floors. This store has everything imaginable. Third floor women's is full of the most beautiful dresses I've ever seen. And many great sales for Father's Day weekend coming up. Amazing store!! An entire city block. You will need many many trips here to fully enjoy what Macy's has to offer. Today it was pre- black Friday specials/prices. I found several items, and with a Macy's charge an extra 20 percent off. Unfortunately I don't have a Macy's credit card, but it was still a good deal!

  • 5/5 Mike L And Jerry The P. 1 year ago on Google
    This review is more for the Toys R Us inside Macys. I would say if you’re looking for a fun, instagramable space to take your kids in downtown Chicago.. this is your place. Lots of toys, games & moments. You won’t be disappointed and neither will the kiddies! I give this 5⭐️ Jerry (the pigeon) gives it 5⭐️ as well! 🧸🪀🪁🏀⚾️🏈⚽️🚗🚕

  • 5/5 Da'Tarvia Parrish (. 8 months ago on Google
    I had a wardrobe malfunction whereas I needed a dress asap. The staff in Macy's was amazing. They pointed me in the right direction and checked me out very quickly. Did I mention the dress was on sale?! $50!

  • 4/5 Samual E. 5 months ago on Google
    My wife and I were visiting Chicago for our anniversary on a rainy weekend. She had forgotten to pack a hoodie, so we made our way to the Macy's nearby. I was just expecting a normal one like ours in Michigan. I was in for a shock! Coming in at 7 accessible stories, it was a behemoth. A behemoth with amazing architecture and design. It is worth a visit if nothing else to take in a department store from another era (it has all the modern amenities). My only downside was that it was being remodeled here and there, so I could not give it a 5th star without it being finished. Check it out.

  • 4/5 Sigmund B. 2 years ago on Google
    Spacious, clean, beautiful. Worth a visit. The former flagship Marshall Field's store still shows historical architectural elements inside and out, while Macy's has implemented tasteful renovations to keep things looking new. Quiet because I missed the lunch rush and no doubt COVID keeping people at home. Saw a number of "shoppers" so they must be offering a service to do the leg work for you. With beautiful environs and no lines, it is the best time to leisurely explore the store and all its wares and beat the holiday rush.

  • 4/5 Jennifer M. 1 year ago on Google
    We Love This Macy's! So many floors of great items. Lots of sales currently going on. Walnut Room is a must taste & see. Beautiful Christmas Decorations!!!

  • 3/5 Amit J. 1 year ago on Google
    It’s a bit of both a shopping place as well a tourist place :P the inventory was a bit depleted and the prices were a bit high when I visited. Located at the heart of the downtown, easily accessible via walking or using public transport.

  • 4/5 Scott B. 1 year ago on Google
    The architecture of the store itself is quite nice, but it took us a long time to find an employee to help in the Levi section. When we eventually did find one, she told us that she didn’t work in that section. To her credit, she did eventually find someone who could help us a few minutes afterwards. The store is huge, though. You’ll need a while to explore it unless you know exactly what you’re looking for when you go in.

  • 5/5 Cory 1 year ago on Google
    I attended a FlipPhone Events Drag brunch on the 7th floor, it was incredible! The restaurant staff were friendly and attentive. Great food options, good price point. The drag show was great, not a bad seat in the house as the performers move across the room. Definitely coming back!

  • 4/5 Sam B. 1 year ago on Google
    Went to the Walnut room for a Prince drag show. Beautiful space and fun performances, garlic bread was stupendous, the Caesar salad was fine and bottomless mimosas well priced. Service was excellent and responsive

  • 5/5 Katina Turner (. 2 years ago on Google
    We found everything we were looking for and more. The layout is different from our Michigan stores. Just wish I had more money to spend😀

  • 4/5 Michael S. 2 years ago on Google
    Macys is Macys world wide... I was surprised to see valet parking. Impressive.

  • 4/5 olujide l. 2 years ago on Google
    Home of beautiful fragrance and other accessories.

  • 3/5 Joe D. 2 years ago on Google
    Literally a ghost of its former glory. It made me sad to see it so empty.

  • 5/5 Sheriff-deen Adeola (The Legit Sure B. 2 years ago on Google
    Awesome shopping experience. Honestly the best Macy's I've been to in terms of variety. First of all, there a thousand and one ways to Access this store so you should note what street you want to go in from and exit onto. Secondly, there are multiple categories on many floors. Jewelry women's clothing and perfumes are in the first floor. All things men are on the second. Pro tip: all suits are ALWAYS ON DISCOUNT on the weekend! Don't miss out!

  • 4/5 M Miraz H. 2 years ago on Google
    Love this place as always You can find everything here.. Good staffs Friendly behavior Plenty of spaces all around


Call +1 312-781-1000 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible lift
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store shopping

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