Subway image

Subway

Restaurant Fast food restaurant Meal takeaway Sandwich shop Catering service

Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options. People often mention Subway, hands, sandwiches,


Address

50 E Washington St, Chicago, IL 60602, United States

Website

restaurants.subway.com

Contact

+1 312-499-6800

Price rating

$ $$$

Rating on Google Maps

3.90 (280 reviews)

Open on Google Maps

Working Hours

  • Sunday: 9 am to 11 pm
  • Monday: (Washington's Birthday), 8 am to 11 pm, Hours might differ
  • Tuesday: 8 am to 11 pm
  • Wednesday: 8 am to 11 pm
  • Thursday: 8 am to 11 pm
  • Friday: 8 am to 12 pm
  • Saturday: 9 am to 12 pm

Featured Reviews


Frequently mentioned in reviews: Subway (9) hands (8) sandwiches (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Daniel R. 2 years ago on Google
    Food was decent. Customer service is horrible. The lady on the other side could have been a little nicer. She was way too much rude. She was trying to portray as if she was doing us a favor. Will take my business elsewhere.
    2 people found this review helpful 👍

  • 1/5 Alba S. 4 years ago on Google • 163 reviews
    It was open, and I was hungry. That gets one stars. I was saved by what I realized was the manager, as she'd ask me a question, and then turn to another employee while I was answering,turn back to me and ask the same question again. She just walked away after handing me my receipt with my sandwich still on her side of the register. I reached over the register to get it and left. Another feature is the locked restroom which require a pin code to enter.
    1 person found this review helpful 👍

  • 5/5 Mark C. 1 year ago on Google • 78 reviews
    They moved one door down into a completely brand new space. It’s brighter and more updated. The working space also feels cleaner. Glad they’re back after a long renovation hiatus! Same great team as before.
    1 person found this review helpful 👍

  • 2/5 Patricia K. 1 year ago on Google • 29 reviews
    I actually went to the one in Northwestern Galter pavilion...and had the tuna sub. Always went for the sandwich of the day but that wasn't honored...most Subways will not take the coupons that corporate sends out and I have stopped going to them for that reason...and have idea why corporate even bothers...and far as my rating for this one I got the tuna sub and within two hrs of eating it got seriously ill .vomiting and out the back end with violent spasms ..went on for two days like that and finally ok...I don't know if I will go back there again .
    1 person found this review helpful 👍

  • 1/5 Angelica C. 2 years ago on Google
    I wish I could do 0 stars! I had the worst experience of my life, I work in customer service and I know how it is I ask the girl to put chipotle souse on half of my sandwich and she put it all over so I told her that it was fine and she keep insisting that I did not told her anything and that is was my fault and she was not making another one But I told her that it was fineeeee she didn’t understand couldn’t let go keep on fighting with me I just don’t understand why would you fight with your costumers after they told you that it was fine!!!! I ended up asking for a manager and telling him how rude she is and that I know sometimes you have a bad day and you hate your job but that is not an excuse to make such a big deal about something so little
    1 person found this review helpful 👍

  • 5/5 Suchitra S. K. 5 months ago on Google • 105 reviews
    Very fresh sandwich ..as expected...the staff is courteous and they have a nice big restroom that was clean too!

  • 5/5 sabrina b. 1 year ago on Google • 99 reviews
    I tried their newer location on 10/8/22 sometime in the later part of the afternoon. The place was bigger and more staff from the lasts time I visited with the older and much smaller location before. The staff was friendly and fast, the food was set up properly, cleanliness with plenty of meat to spare. Plus, I lucked out, one of the customers in line gave me a coupon for two footlong Subs for $12.99.

  • 2/5 Dr A. 5 years ago on Google • 68 reviews
    Whenever I've stopped here for food the people working here have been very rude and unhelpful to me. Every other Subway in the country that I have been to have had very friendly workers most of whom will go out of their way to strike up a conversation with me. Not this place though. The food tasted pretty good at least and the restaurant seemed clean. Something else that is not the restaurants fault was the other customers eating there had the look of hate in their eyes.

  • 2/5 Favored 1 month ago on Google • 45 reviews New
    We thought it would be a good experience. My grandchild and I went in and there were two employees cleaning. The man cleaning the glass off by the counter proceeded to go behind the counter to make our sandwiches, wiping his hands on the front of his pants in the process. He walked right past the sink, making absolutely no attempt to wash his hands, so I asked him to do so. This man went to the sink, put a single drop of soap on dry hands, turned the water on, let it run over his hands for about two seconds (no friction whatsoever), turned the faucet off, and dried his still germy hands. If I don't know ANYTHING else about food service, I know about hand washing. Clearly he didn't, and was actually offended when I asked him to repeat his hand washing, using the correct procedure. For two years, the country saw and heard information on how to properly wash our hands, to help prevent the spread of infection. Not just covid, but ALL infections is what handwashing helps prevent. Where was this guy when that information was being disseminated? He then slammed my receipt down on the counter after taking my money for the sandwiches. I would have given only one star here, but because the other employee, a lady, was very apologetic and accommodating when I requested the manager or the owner. She called the owner for me and allowed me to speak with this lady who was also very apologetic, understanding, and accommodating. Unfortunately, a lack of understanding of the importance of hand washing seems to be the norm in not just this Subway franchise, but in almost any Subway that I've ever patronized. Gloves do not take the place of washing one's hands. Ever. Do better, Subway.

  • 5/5 Jazzi B. 5 months ago on Google • 23 reviews
    Sub way is always on point with my meals! Always fresh and never a problem with options!

  • 1/5 Chris T. 4 months ago on Google • 7 reviews
    So we just ordered online me and my girlfriend ordered 2 footlong 1 each and our order was supposed to be ready at 705pm and we just got out of there at 755pm it wasn't busy at all.. my sub was toaster and it wasn't supposed to be but we had been in there for a freaking hour and my girlfriend ordered double meat so when we checked out guess what ? No double meet so now we have to wait more!!! They didn't even offer us a drink or anything after we were there for a hour it was hands down the longest, worst ordeal as far as food goes I have been through. HORRIBLE and I will not be back!!!

  • 5/5 Wil 1 year ago on Google
    Subway is the healthiest and greatest deal I've had in Chicago NIH National Institute of Health recommends for one to eat 40% of their diet should be fruits and vegetables one Subway alone 6 in easily takes care of that requirement I like the deal bogo 50 buy one get one 50% off 2 ft longs for under $15 how could you beat that plus 175 points when you a amass 200 points it's $2 less at the cashier how could you beat that I'll always be a Subway fan cuz I have a voracious appetite

  • 5/5 John and Mae J. 1 year ago on Google
    The food is spot on the staff is new possibly immigrant. They try very hard. This place will be a rock star soon

  • 5/5 Jackie G. 1 year ago on Google
    Staff is friendly, efficient and patient. The food is what you would expect from a well run Subway.

  • 5/5 Adam B. 1 year ago on Google
    The employees are nice and that's the most you can ask from a subway. Momma made my sandwich rite. 🍻🥖

  • 2/5 Ervin M. 6 years ago on Google
    Very slow service. Took 15 minutes to pay system was down. Homeless people inside asking for money.

  • 4/5 411 L. 4 years ago on Google
    Food was fresh and as expected. Staff was friendly and efficient. Also, appreciated the free cookie. Tables could have been a bit cleaner, but overall a pleasant visit.

  • 1/5 Hope L. 4 years ago on Google
    The worst Subway we have ever been in. The place is dirty and beat up; the staff slow and indifferent. I was a little nervous to eat the food and wish we had made a different choice. The bread was stale and hard. Never will eat at this location again and will be more careful about thinking one can count on a certain consistent level of standards with the chain.

  • 1/5 MaryAnn B. 2 years ago on Google
    i ordered 7 footlong sandwiches for my office with pop and chips...we had coworker pick it up....we work across the street in a big building on the 19th floor.....when we got our order ...none of the sandwiches were marked, so we had to open all to find which was which, what a pain since we all have different lunch times...also there were absolutely no mustard or mayo on sandwiches or in the bag !!....just dry sandwiches!!!7 dry sandwiches!! when I called to tell them, there was no apology, no offer to rectify....just dead silence!!!we will never order from there again!!!!period!!

  • 1/5 Tony P. 3 months ago on Google • 1 review New
    It's kind of too cold outside to have the wrong times posted. If you close at 11:00 then please update your time


Call +1 312-499-6800 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Healthy options
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway

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