This hospital does NOT appear to be compliant with new laws regarding cost transparency passed earlier this year.(No surprises act, Transparency in coverage rule). Pricing is not available on their website, not provided after initial consultations, prior to testing, even when calling their billing department. Be prepared to do your own administrative work. Calling between the billing department and your insurance. This hospital/ doctor is in my network, they recommended a simple test that required a prior authorization. How would I know that? I met with two people in charge of registration and checking insurance and no one mentioned this. I took the test at ACL Labs in the hospital and booked my procedure. Now I’m getting billed $900 just for the test. Also my procedure isn’t for a couple weeks. I haven’t received a call about pricing: fees, hospital costs etc. They appear to wait until the day before so you have no other choice than to proceed with the costs or wait even longer for another hospital. My recommendation is ask for all of the procedure codes (they don’t give these to the patient *still working on getting mine*) and check with your insurance.

Worst hospital ever. My loved one was hospitalized here. She would tell me the nurses on the night shift would not change her. Long story short it’s true because she got a sore. She never had a sore in her life and she didn’t have one before being hospitalized. I voice my concern to the nursing supervisor Vicky and that same night the nurse told my loved one to go bathroom on herself. Very disappointed in this hospital but more disappointed in the nurses. People go to the hospital to get better and land up coming out of the hospital worse. All due to hospital staff. I wonder how many more patients are being abused by this nurse. Obviously the nurse is comfortable leaving patients soiled for long periods because no one says anything and obviously there’s no corrective action.

The emergency room needs more than 5 stars! Great entrance staff with triage nurses, very clean, very efficient! The doctors and nurses in the ER are toP notch! They listen to your concerns and run the necessary tests to explain your solution to why you visited. The patient experience is amazing here. I need to thank the X-ray tech/CT scan staff they make you feel comfortable during your test and even make you laugh.. overall I would definitely consider coming here before you hit the hospitals downtown. So happy that they are in the neighborhood! Will recommend to anyone!

I would give 0 stars if I could. I ended up in the emergency room on June 24 because their outpatient center care did not provide a Tetanus vaccination. I injured myself on a rusty metal ladder, so I went to the hospital to get a Tetanus vaccine. Although the cut was relatively little, I chose to go because it had been almost ten years since I got the vaccination. They're the closest hospital in my area. I had to wait 3 HOURS for the doctor's visit to last one minute and 2 minutes for the to administrate the shot. I even had to request for them to clean the cut, because if not, they wouldn't. Now they are charging me a lot of money for the little service they provided it. PLEASE STAY AWAY FROM THIS PLACE. If you can go somewhere, please GO!! I hope I never ended up in their ER. WORST EXPERIENCE!!

My daughter was brought into the Emergency Room on Tuesday evening. The care she received was truly amazing. By the time I could get to her that evening the staff had completed a full set of tests and had a full schedule for the next day. I arrived in the morning at 10 when visiting hours began. The additional tests were already completed. Over the next few hours she saw multiple specialists as well as two teams of physical therapists. I have NEVER seen a hospital respond so quickly. Additionally the staff was so kind and generous with their care. Thank you to the entire team.

Be warned: the ER will bill you $717 if you have bad insurance like I do. If they disclosed that cost before treatment, I would have left immediately and just made a doctor's appointment. But they kept that part a secret until 2 weeks after the visit (and I still had to make a doctor's appointment to resolve my issue so the $700 visit was genuinely a complete waste of time and money).

My mom suffered a stroke and was brought here by ambulance which I am grateful that they were able to provide her with the necessary care and the ICU team is amazing, but they honestly need to work on the floor nurses. I understand it is a tough job to care for multiple patients , but the hospital should also understand how critical this can be for patients and should be properly staffed. Unfortunately, either due to lack of attention or staff shortage my mom went in to cardiac arrest and no one was able to give me a proper explanation as to what or how it happened because it happened to be during shift change and I guess during this time there is no patient care availability. This was devastating because she was suppose to come home the following day and after this situation they gave me no hope telling me I needed to prepare with hospice location and burial, it makes me sick to my stomach how brutal they approach family with such sensitive topic. I am happy to say that my mom was moved to a different facility where she has made a good 80% improvement as of now and is very close to being self sufficient which is amazing and a true miracle. Keep a close eye on your loved ones! Illinois Masonic doctors do their job well , but floor nurses seem to be picked from bottom of barrel they are non attentive to patients either cause they are overworked or the hospital is not attentive to them and this is how they radiate their work energy.

This hospital is a joke. First, it’s dirty. Visibly dirty. Like, blood droplets in the waiting area and disgusting bathrooms, etc. dirty. Secondly, all they do for patients is stabilize them medically and send them out the door. Despite my pleas to keep my family member longer as I believe they are/were a danger to themselves and others the ‘resident’ in charge of the case released them. These so called medical professionals do not care as long as the tests they run come back ok. That very night my fears were confirmed. This place is disgusting in many ways. I wouldn’t put my worst enemy in this poor excuse for a hospital. Absolutely shameful. If you’re having a heart attack or something in front of this building, go somewhere else.

Beware! Avoid at all costs! When admitted to the hospital for the birth of our child we were unaware that this was mostly a training hospital and majority of the doctors were residents. When administering the epidural to my wife they did it incorrectly, so much so that the Anesthesiologist on call was appalled and promised to reprimand the resident. Unfortunately since the Anesthesiologist was busy did not provide details instructions on not to be active and we then had to get it done at a proper hospital. (Northwestern) On a separate note, they are now sending a bill to me over 2 years old and since I changed insurance plans they do not have that information and are expecting me to cover the entire bill on my own or will send it to collections.

If I could give zero stars I would. My family and I have had a ridiculous time dealing with this hospital. Firstly my dad was admitted as of Saturday. Nobody gave us any updates as to how long before we know anything. We had to continuously call to get updates. After we picked him up from getting discharged as of Monday, we were finally home and he went into his wallet to pay for lunch and his money was not there. He did have a pink inventory form which detailed how much money he went in there with.

My sister was housed at this hospital with no real treatment for diabetes, kidney disorder, and dementia. She even becomes disorderly with her nurse which resulted in her being restrained. Not a good situation for personal and sister and I would like to apologize for her confused state of mind. Sister was being catheterized every 4-6 hours as she was unable to urinate. No paper trail of any blood work or kidney function. Never heard from any doctor while she was technically a patient. Very concerning!!! Discharged to Rehabilitation Center today and I'm praying she will receive good care there. And hopefully, she'll be able to urinate on her own. 😡

I've had surgery here this year, and my partner is here now for it too. Surgical staff could not be any nicer. They're kind, so helpful and great to deal with, very gentle and caring. I've never had a bad experience here and even chose my doctor so I could come here for procedures. It helps it's so very easy to get to.

I really disliked my birthing experience here. They seemed to have no interest in helping educate me on what to do with my baby. When I asked questions, they acted annoyed. My daughter was struggling with feeding and they were of no help to me. I ended up calling a hotline for breastfeeding advice instead. Hospitals should welcome questions and educating their patients…not discouraging it.

I went to the hospital for severe chest pain, as I have a severe cardiac history. The triage nurse was extremely rude and stated, “you are not having a heart attack. She then stated, please stop screaming sir.” I was clutching my chest, crying in pain as I knew I was having a heart attack. They pushed me to the waiting room, where I waited 45 min. The same triage nurse comes running to take me to the back, without telling me what was happening. She then begins to yell at the nurses, his troponins are critically high. I was then taken to my room and left in the wheelchair, screaming and crying in pain. The X-ray tech came in to get me. She was so kind. Once finished with X-ray, she took me back to my room. The nurse walks in with the doctor. He screamed at me and said, “stop being a baby. I have a trauma in the next room and I don’t have time for this. He left the room with the nurse. I then fell out of the wheelchair onto the floor. The X-ray tech came back into my room and helped me off the floor (which was not her job) but I was thankful. I demanded another nurse and doctor. A different nurse came in (LGBT RN) who was extremely kind. She gave me aspirin and said she was extremely sorry for the experience and this is not acceptable. A doctor never came in to see me. I left the hospital and sought care at a different hospital. To my surprise, I suffered a minor brain bleed from hitting the floor and had a heart attack. I was admitted for 10 days. I called this hospital 20 times to speak with patient relations. I also called to speak with the nurse manager, who apparently quit. I left 5 messages with the ER director, who never returned my call. I will be seeking legal assistance. Jamie Petkovic, DNP, APN, FNP-C

Had my son here in 2023, all the nurses i had were phenomenal. Did not wait long from start to finish and my labor and delivery was quick and easy. Took away a star because they had to administer the epidural to me twice (which i noticed someone else had mentioned in their review). Worst pain ever and to have it inserted again was not great. My partner was also really worried to witness that since he couldn’t be allowed inside. However the nurse held my hands the whole process and was extremely comforting during those hardest contractions so for that i am greatful. I had a decent experience here.

I have been a loyal and happy patient at this hospital for decades. But it has changed and I am extremely disappointed. First, I was a professional nurse (R.N.) for over 30 years. I noticed the change at Masonic, a few years ago. Some of the staff appear to be uncaring and even rude. And if you have chronic pain issues, as I do, physicians have been told NOT to prescribe medications, but instead are referred to only one physician, for all pain cases. I find this quite absurd and outside the realm of the time honored relationship between patient and private physician. To have only one physician of choice means the following : you must wait months for even an appointment, with an ANESTHESIOLOGIST ! There are no other alternatives available. The staff there have even been cold and even rude on occasion. People with chronic pain cannot wait so long and have no other choices. Secondly, while almost every visit to the hospital or physician is followed up with a review questionnaire, this does NOT include the Emergency Department, which means that essentially they have no patient reviews or feedback. This is also absurd. I have noticed that my previous fine physicians have left the facility. I can only guess why. Lastly, after writing an extensive letter to the hospital director, concerning my issues. I received no reply. I once highly recommended this hospital, but no longer can and must, after so many great years, consider another hospital. How very sad, indeed.

Had cataract surgery today. Cannot express enough how wonderful all of the Nurses and Dr were in making my experience so great. Everyone listened to my concerns and made sure I was comfortable at all times. Would highly recommend Illinois Masonic to everyone.

The difference between the nighttime staff and the daytime staff is, well, night and day. My daughter went to the ER for a serious mental health condition on Monday night. The Crisis Center provided her with excellent care and after communicating with me she was discharged and we were told that if her conditions worsened we could return. The next day her conditions worsened and we returned and the Crisis Center daytime staff was dismissive of her concerns and told her to "try harder." They gaslit and blamed my daughter for her own mental health condition. I cannot state strongly enough how horrendous and damaging that treatment is for a person suffering from a mental health crisis. The doctor and intern that worked with her ought to be ashamed. I will never set foot in this hospital again.

Staff, doctors, and nurses have been great. Facilities are fine; there’s some basic maintenance and cleaning issues but overall nothing too bad. But the self service kiosks are frustrating. Hire a person to check me in and charge me more for the service if you have to. System pulled up the wrong patient - different person with the same DOB and name - which required a manager to correct. And then it asks me to input the labs I’m there for, but I don’t know what any of the acronyms mean or what I’m supposed to select. Stop being cheap and give me a person to talk to so we know I’m getting the right care.

I came to the hospital on Feb 3, 2022. From the first time I walked in the door I received nothing but care. I love the staff, the service, I've never been to a hospital and EVERY EMPLOYEE is very attentive, respectful, and very helpful. I'm changing all my medical records here. Dr Sean George did my procedure and he is very attentive and patient. I love this hospital!!!

I went in on 12/30 because I was having shortness of breath, chest pains and also gastro issues. The first nurse I seen was amazing and so was the xray technician. No complaints there. Dr Fazia Tariq on the other side has no bed side manner. Why become a doctor if this will be your treatment of patients? She performed a rectal exam without telling what she was doing. Just told me to roll over. No consent, no explanation. This was extremely traumatic to me. She also wrote me a script for a medication I am allergic to! Told me my side effects were not possible! How are you going to tell me how I experienced something??? My blood work came back not good and yet I left with absolutely no answers. I have been sick since August! I felt horrible enough to seek emergency medicine help and left feeling violated and hopeless.

My son has waited 24 hrs and still counting for an appendicitis procedure. I'm not a doctor but that seems irresponsible. If you dont have the staff, then let us know and we can attempt to get the care elsewhere rather than just sitting idle waiting and increasing the potential for things to worsen or even fail. They have moved the estimated time for the surgery over 9 times claiming delays in the O R. We really don't know what to do at this time. 😕 they keep saying he's next or that it will be soon. Everyone is emphatic but that doesn't help with the uncertainty of the situation. We feel like we made a wrong decision by deciding to Stay and now seems too late to try going elsewhere.

My dad was in the ER with a bad infection. From the moment he got there, he was treated with compassion and respect. The entire staff was very knowledgeable and extremely efficient. They were thorough with everything . They took the time to explain everything that was going on and what they wanted to do. They care!! I believe that these wonderful professional people, in the ER and ICU, saved my dad’s life. Thank you how everything!!

My father was at another hospital and then a nursing home before he came here to the ER. Not only did they find the real reason for his issues but they took him into surgery right away and sent him to the ICU and though he was a high risk and very highly compromised he pulled through. The doctor filled w us in every single step along the way and the nurses were not only taking care of his needs but ours as well . We left the hospital very confident that he was in the best hands and they proved to us that he was.

As soon as I walked in I was directed immediately and was helped by all staff that were there, I felt very safe and comfortable, the atmosphere was very welcoming, I noticed all professionals did their work very knowledgeable and ethically, as well as my surgeon, the assistants and nurses, all my questions were answered with the best of their ability, I also noticed my room was very clean as well as the hospital in general, I was immediately discharged, because I got such great care and am very pleased with the Services I was given from the moment I entered to the time I left. I want to thank the whole team as they really did effort to assist me during this emotional process I feel full filled and I just want to say how thankful I’m, places and a team like this is what there needs to be more of! I believe I received a 10-10 ⭐️I felt very cared for with respect as a patient. Thank You all So much! God bless you all!!! I’m a happy patient, I will definitely recommend this hospital to all my loved ones. And I choose this hospital above all! Advocate Masonic Hospital you have a great team!

I had an unexpected infection after surgery and was in the Med Surge unit (9 Stone) at this hospital for 13 days. The nurses, doctors, techs, and staff of this hospital were excellent. I felt cared for and listened to during a very difficult time. They took care of my body well, but they also took time to talk to me and see if I was keeping my spirits up. What an amazing team!

I was Laura K for a few PT appointments to help with my horrible side/pelvic floor pain. She was able to identify that it was coming from my hips and provided internal treatment and instructions on how to treat at home with a pelvic floor wand. The only reason I stopped seeing Laura for treatment was due to a surgery for my endometriosis. Laura was excellent at listening to me and taking into consideration all of my concerns and she was excellent with communicating what she had planned for me and how it would make a difference in my care.

I went to the ER Monday night after passing out and having a seizure. I just got home and could not be more pleased with what happened. I'm not going to talk about the medical care (which was amazing) because come on it's a hospital you should get that at a minimum. Every single person I spoke with over the past three days (and there were dozens of them) was kind, empathetic, helpful, and caring. I am hesitant to list names because I don't want to leave anyone out, but my two nighttime nurses--Justin and Isaac--and my two daytime nurses--Ruth* and Maureen--were all exceptional. To call them well suited to their jobs is an understatement. *as an aside, Ruth may actually be the greatest person I've ever met in any capacity during my 42 years on earth.

My family had to go to the ER and stayed there overnight. All the care team members were kind, caring, and encouraging to us and other people in the ER despite it was fully packed emergency room in the late night. They were also very clear and explained details of the treatments. They made our rough time so much better.

I went to the ER for what I thought was the start of ghe shingles. I arrived at 9:30, I was in the ER waiting room for about 30 minutes. I was then transferred to an lower lever area of the hospital for hours. The room was disgusting, dirty, hair everything. The counter or whatever is called was filthy. I was out shortly before 5 pm. I'm now paying close to 2 grand. I think because of covid the place should've been cleaner. That's why I'm sticking Edward Elmhurst hospital. Disgusted#MoodyNurses#NoMore

I had to go to the ER because of a secondary infection I was having with covid and was afraid about how I’d be received because I know hospitals are swamped right now. My NP was Tova and she was absolutely phenomenal. I walked in there feeling like death and walked out feeling 10x better and like I could eat for the first time in a week. She was courteous and took my concerns seriously and helped me get in to see a specialist the next day. Seriously have never had better ER treatment. Thank you!!

They treated me like a luxury resort, I’m telling you! For real! My doctor Shashoua is the best (I will definitely share nice review on his page as well)! Nurses were polite, helpful and patient! They helped me to start walking after surgery. The food was delicious! Every time person would call to take your order (super nicely) for breakfast/lunch/dinner. The choice of food was big as well. And after any conversation with any member of the hospital, they usually ask if I have any questions or if there is something they can do for me or if there is something they call me with! Well trained team, deserves way more than 5 stars! Thank you guys!

I just left this facility after finding out I have a fractured heel. I have NEVER experienced such a pleasant ER room. The staff was helpful, real, and kind. And what’s even better is they all seemed to enjoy each other’s company. Thank you for taking care of me!

I want to thank the nurses and doctors for taking such great care of my 89 year old mother for 6 days that included Christmas Day. They were attentive, thoughtful, thorough and resilient with the testing and evaluation. They got her up to speed and back home to us. She has nothing but warm words for the entire staff. Keep doing your outstanding work.

I’d like to commend the Surgical Team at Advocate Illinois Masonic Hospital. My physician /surgeon Dr.Kevin Chen & his entire team, Anesthesiologist, Nurses, Medical Technicians, Transporters… made a scared nervous patient who is also a nurse feel calm and reassured. Thanks for your excellent patient care and caring spirits! Yvonne A.

I am writing a review for the experience I had on Wednesday, November 8, 2023. I cannot say enough great things about the staff, nurses PAs and doctors at this facility. From Pam who greeted me in the reception area and brought me to my room to the nurses, PAs other caretakers and doctors that handled my surgery, my experience was definitely five out of five stars. I was fully informed along the way. I was treated with the utmost respect and kindness. The entire staff did everything to put me at ease. Keep me informed and comfortable prior during and post surgery. I came in with a broken arm had a titanium plate implanted , and now my arm is on the road to recovery and I have no doubt it will be 100% in no time. Thanks goes to the entire staff and especially Dr. Kevin Chen who did the surgery. I had not been to Illinois Masonic in probably 30 years and it is a completely new facility. Clean and everything you expect of a top-notch Hospital. I highly recommend this facility and its staff.

I do not recommend giving birth here. I had a very traumatic experience (with the exception of one lovely nurse and great residents). I don’t feel comfortable sharing details but I recommend avoiding this hospital for delivery.

I just left this office subsequent to discovering I have a cracked heel. I have NEVER experienced a particularly charming ER room. The staff was useful, genuine, and kind. Also, what's far and away superior is they all appeared to appreciate each other's conversation. Much obliged to you for dealing with me!

Where do I begin?! First, just know this hospital, like most if not all hospitals, is a scam. They're going to try to scam you out of money, not explain why, send incorrect bills, send things to collections agencies even when things are still in motion...To say they have bad customer service is a massive understatement. I've lost count of how many bill's I've received that have been incorrect. Every single time I have to argue with them for an explanation. The last two times, they've literally forgotten to bill my insurance. I call and they said something like "Oh, yeah, we forgot. Sorry!" So don't expect any modicum of customer service from their billing departments. They don't return phone calls yet are johnny on the spot when it comes to collecting on their bills. I'd stay as far away from this hospital as humanely possible. I wish you luck if you end up at this place. They're a faceless, soulless, massive corporation that cares nothing about your health and only their own bottom like. Receive service here with caution and don't say you haven't been warned.

The nurses are vile here. They have no respect and it's actually really sad. I spoke with my plastic surgeon and they told me they are basically a bandaid station. One of the nurses or staff when I was discharged who didn't help take care of me whats so ever was actually asked by a security guard to remove herself because she was harassing me while I waiting for a ride in the lobby. I had just got 35 sitches done..She even went as far as to stick discharge papers I already had I'm my hand in the back of my sports bra where I couldn't reach. The security guard got the papers from my back and threw them away. The 3rd party staff are more respectful than the actual medical staff. That's a red flag. Thank you security team, but if you can help it save your family and self the time and heartache. This hospital is horrible.

About exactly two weeks ago my daughter Annie arrived to the ER of this hospital. Since the moment she arrived all she got was excellent care! She had been sick all night, she called me from the er scared she’s only barely 23. She thought she had food poisoning, it turned out to be emergency gallbladder surgery. The surgeon was this Extraordinary caring and absolutely flawless Doctor Juan Santiago. We will be eternally grateful for the wonderful care provided to our daughter. Maybe the hotel luxurious things aren’t there but oh my goodness the nurses are above and beyond the call of duty. Thank you so much for saving our daughter’s life. If she wouldn’t have gotten the correct diagnosis she would not be with us today. Thank you so much to the wonderful Doctor and all the caring nurses of the surgical floor!! 5 stars doesn’t start to measure how hard and with how much love and dedication you all work as a whole to provide excellent patient care.

We had our baby here and had an amazing experience. We were expecting a nightmare, but everyone from nurses to doctors to midwives were all so kind and helpful. The staff is clearly very knowledgable, and resources for spanish speakers are plentiful. Having our baby here I count among the greatest experiences of my life.

I was visiting Chicago when a kidney stone decided to interrupt my plans. I was in the ER, later admitted, spent a night in the hospital, and had a procedure done the next morning. From the triage nurse, to the administrators, regular nurses, doctors, to the guys who wheeled me around, I have nothing but good things to say. They were kind, positive, and professional. Seeing them all work restored a bit of my faith in humanity.

My mother was transferred here for a pysch eval. I was very concerned about the level of care she would receive, but was pleasantly surprised. The social workers here really take the time to listen, they’re genuinely vested in the care. Overall seems to be a nice hospital.

I had ACL Reconstruction done this past Tuesday and for being a rather grim injury, I was so impressed with everyone I encountered during my surgical experience. Every nurse was timely and informative, had clearly communicated behind the scenes with each other and I just felt so taken care of. A notably positive experience. Bedside manner, technology and operational tidiness stood out. Thank you to everyone who made the day as tolerable as possible.

if i could give one star, i would. ER doctors wouldnt listen to me or my partner about what was going on and immediately sent me to the psych ward where i had to stay for a few days and i feel traumatized from it. a lot of the psych ward nurses and doctors were amazing and so was my psychiatrist but other than that, both of the ER doctors i had to deal with were awful and dismissed everything i said. most stressful and upsetting thing ive experienced. thanks for literally nothing

My medical records were released on a subpoena without an agreement for a HIPPA protective order. Just because a State’s Attorney Assistant requests my medical records does not mean this person has authority to break the law. The letter was signed by the president of Advocate. Under no circumstances should my medical records be released without a HIPPA protective order. I asked Adrienne Morman for a copy of the request and she never responded back within a reasonable time frame. I think I seen a missed call from her several weeks later to a few months. Now DCFS is harassing me and no doctor is reviewing my record. These people don’t know what’s going on and this case is not even eligible for a HIPPA protective order. I’m a grown adult not a juvenile. I am demanding a settlement for this incident and an explanation as to why my medical records were released.

Well, this experience was slightly better than our last ER experience during the current times we are living in. I feel so much for all the doctors and nurses, and I know it isn't their fault that hospitals are overwhelmed. I suppose my bigger issue is more broadly with the Advocate network and the COMPLETE INABILITY to get any patient care right now beyond a virtual visit. In a nutshell, I was having concerning side effects to a medication which was causing my heart rate to drop. I called and messaged my doctor multiple times, and could not get a response. Finally, a nurse told me to go to the ER, that they would help me. I spent 6 hours waiting in the ER. I was given a chest xray and some heart tests. After not being taken back (no beds avaialable) I went to the nurses at the desk for updates. I was told it could be a couple more hours, and that if it was really a concerning emergency with my heart "I'd have been taken back already." That was the best they could offer. On top of it, there was a woman with Covid-like symptoms in the waiting room who refused to wear her mask and was acting out, treating nurses badly and being very aggressive. The waiting room by that point was packed, and I didn't feel comfortable being there, and all I wanted was a tapering schedule for the med. So, I left. Since stopping the med, my weird side effects are starting to resolve, but I still don't know if there's anything wrong with my heart. I have no idea when my doctor will see me in person, or if I will get a referral. If I try to call, their protocol is to send me back to the ER to then get no care, and it's a cycle that just won't stop repeating. My Advocate office has been down physicians, which I totally understand. However, it's the same story I received last year, which is basically that 2 doctors retired due to Covid and 2 are maternity leave, so that leaves not enough doctors to hire patients. My poor doctor is overwhelmed, it isn't her fault, and I hope Advocate does something soon to bring on more physicians at the Family Medicine level. Can't keep sending people to crowded ERs.

Was seen in the ER here in August and ended up receiving a procedure I ultimately did not need because care is not coordinated at all. Every time someone new came in, I had to tell them what I had already told the previous provider. There wasn't a point person to help manage the care and the ER seemed purely chaotic. I ended up trying to make the best decision for myself and receiving a surgery that ended up being unnecessary. On top of that, I received a bill for services that were not provided and after several phone calls to billing personnel who have no authority or knowledge to help correct these issues. I was never an inpatient or seen in a room at this facility as I did not want to be billed for this. After confirming this with no fewer than 10 staff members, I of course - ended up being billed for this. I will not recommend the services at Advocate Illinois Masonic to anyone after my experience there.

My grandfather was admitted into this hospital one night in critical condition. I have never seen him look so exhausted and ill before in my life. He was having a very difficult time, but the medical staff here were very compassionate and efficient in their goal to better his health. They immediately took him into surgery after several specialists and doctors came in to reassure us of what the process was and their carefulness. I instantly felt that he was in safe hands. Every staff member here has been very helpful, attentive, and passionate in their jobs. They truly care for the patients and are very knowledgeable in their field. Thanks to them my grandfather is quickly recovering.

Extremely rude staff and incompetent doctors. The food was somewhat edible though. If you want to be treated like an object by the male staff and get less than a mediocre treatment from its female employees (with downright mean stares) this might be the place for you. In the end, the doctor(s) could not help me. Why do you even practice medicine then? Avoid at all cost.

Very good experience