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  • 1/5 S E. 4 months ago on Google • 98 reviews
    The only thing that you are to the Loyola organization is a dollar sign. It takes weeks to get prescriptions. They say they'll send them then they don't. Then you have to go pick them up. And then they're not ready. Even though you got a text the day before saying to come pick them up. The charging for parking is absolutely disgusting and ridiculous to charge your patients even more to see their doctors even though they're paying co-pays. I can't wait to find another network to be in because Loyola has become trash. They do not follow Illinois's new law about being transparent with costs of doctor visits. Staff is hit or miss with who is professional and kind and who is just rude and disparaging, talking down to patients. Their primary doctors don't really care about health issues. Because they are a Catholic hospital, they don't believe in birth control I want to come to women's health, I think we all in the year 2023 know that it's much more than just not trying to be pregnant. The nurses who do the pre-evaluation, not sure why they asked the questions about depression and suicide, because they don't actually care if you answer yes. Just a horrible institution overall.
    4 people found this review helpful 👍

  • 1/5 Filipino G. 10 months ago on Google
    Management really has to come and see how their “parking enforcement” and “safety” trucks patrol. They “safety” truck was parking right in front of the radiation center ON THEIR PHONE TEXTING and laughing, while TWO cars were trying to get patients in. While he’s on his phone laughing there are OLD PEOPLE 80 year old having to Walk more than they should because he’s trying not to get caught being on the phone. Then he has the AUDACITY to say “you can’t leave your cars here” ARE YOU SERIOUS?! GET OFF YOUR PHONE AND DO YOUR JOB! Then I go to the radiation parking and there isn’t much left because people DOUBLE PARK. Instead of being on your phone DO YOUR JOB!!!
    7 people found this review helpful 👍

  • 1/5 M Q. 5 months ago on Google • 11 reviews
    Don’t go here, everyone is rude. Had been getting a scan here once a year for well over a decade, radiology department would not schedule me even though my doctor and insurance had not changed in the last six years. Total incompetence, had to call back three times for a simple appointment. Will be going elsewhere in the future to avoid the rudeness experienced here.
    5 people found this review helpful 👍

  • 1/5 Larry S. 8 months ago on Google
    Another issue. For six months now I have been working with billing over an issue from last August! They took a payment but never applied it so that earlier this year I’m getting notices. I have called five times since then. Each time I am told after review of the file and each set of notes that I do not have a balance due…it should drop off in the next billing cycle. Same issue same response last month. So imagine my surprise when today I receive a letter from a collection agency! Once again the billing department is going to put this to ac review. However, now they say they can’t it from collections until after the review! Based on my previous calls it should never have gone to review! I ask to speak with a supervisor and in wait only to be told I will have to leave a number. So far no phone call. DO NOT GO TO LOYOLA! Very disappointed. My elderly father and I waited 5 1/2 hours just to get into the ER. He is 81 with a badly infected artificial knee. They drew labs very quickly but then we were kept waiting. I finally asked about the labs thinking maybe I should just bring him home but was told they were concerned about the results (and yet there he sat in a wheelchair waiting). He then spent over 30 hours on a cart in the ER waiting for a bed. In fact, the next morning we were told there were about ten people waiting for a bed. At the 24 hour mark I contacted the Nurse Hospital Supervisor and was told he had a bed that needed to be cleaned. Three hours after that we were still waiting for the bed to be cleaned. Word on the street is Loyola has major staffing problems. Our experience appears to back this up. Yesterday the ER nurse told me that beds opened up but due to sick calls they only had a single nurse to cover an entire unit for night shift. This evening we were told that every weekend there is this significant delay because there isn’t staff to clean the beds. So patients spend unnecessary hours on gurneys waiting because no one can get beds cleaned!?! Our nurse today was an agency nurse who clearly didn’t give a rat’s behind. The ER staff don’t provide adequate “in patient” care - there doesn’t appear to be support staff to assist with patient needs (like toileting). I arrived this morning to find my dad was lying in his feces. I will be reporting our experience with CMS (Medicare) and IDPH (IL Dept of Public Health) and encourage you all to do the same. No doubt “Loyola” will respond to this review with the rubber stamp B.S. about their commitment to blah blah blah. Your inability to provide appropriate care speaks much louder than your actions. I’ve been an RN for 28 years. It’s very sad that a formerly great institution has deteriorated to such shoddy care.
    5 people found this review helpful 👍

  • 1/5 Henry B. 5 months ago on Google • 34 reviews
    Absolutely wonderful individuals and staff who work here. Especially Dr Anderson and the Neurological ICU staff. The organization is a disgrace and they try and squeeze money any way they can. Long emergency room waits, charging for parking for patients, under staffing issues and low resources for the doctors and nurses. Being a Christian hospital is a farce, there is nothing Christlike in this building. May god judge the people running Loyola
    3 people found this review helpful 👍

  • 5/5 Shirley D. 1 month ago on Google • 80 reviews New
    Decided to get a 2nd opinion. Definitely worth my time.

  • 1/5 Cristina L. 8 months ago on Google
    The record department doesn’t want to work at all, I am calling for two weeks to get the records of my daughter, basically begging them, they keep promising and transfers me, but no results. I asked to transfer me to their manager since they don’t do their job, so they transferred again and no response from anyone. I also need an appointment to our primary care doctor, and I called on July, but our doctor can see us on October only, my daughter needs to be seen, to get the physical exam for school, which starts on August. They promised me someone will call me back, but no one called me ever back.
    3 people found this review helpful 👍

  • 1/5 Michael W. 4 months ago on Google • 11 reviews
    The worst place you could ever go to as a patient. I asked to NOT have an X-Ray done as I had already previously received an x-ray at a different location and knew I had no broken bones. I told them it was a waste of time but they insisted and told me the doctor would not see me without having an x-ray done. Come to find out I got a bill in the mail a week later for a hefty additional charge for having an x-Ray done. Billing would not listen to my concerns and would not waive the charge. On top of that, the first time I called billing about the issue (in September), the person I spoke to did not even do the correct process of opening a ticket for the situation, they just sent me an itemized bill. It’s only after I spoke to a woman that told me that no one ever put in a claim on my behalf and that she was opening one now (10/16) and they would reach out to me. After two weeks I get a call at 7am from the same guy who lied about opening a ticket for me saying there was nothing they could do about the charge because I “accepted the x-ray despite being coerced to accept it.” They don’t listen to their patients, I had an awful time there. Recommend you STAY AWAY.
    2 people found this review helpful 👍

  • 1/5 Lauren H. 3 months ago on Google • 8 reviews New
    Endocrinology was atrocious. If I could give zero stars, I would. I was accused of being late, rushed, disregarded about a secondary concern, and PTSD triggered when the doctor tried to do something with which I was in no way comfortable with doing. Couple all of this with atrocious parking, non ADA friendly doorways, lack of restrooms, and no regard for alleviating patient anxiety, and it was the most God awful experience I've ever had. I'll never return.
    2 people found this review helpful 👍

  • 1/5 kim g. 1 month ago on Google • 54 reviews New
    Won't see a patient do to race and income very unprofessional

  • 1/5 Alicia 3 months ago on Google • 4 reviews New
    I might as well be my own doctor at Loyola. I was never treated for a missed miscarriage. Retained products left for months! Went to the ER after hemorrhage from an incomplete miscarriage and they said I was pregnant again and experiencing “abnormal bleeding”. I was told to get hcg labs drawn, my hcg never went down to zero and they never ruled out the retained products! I was definitely not pregnant. Doctor didn’t even make sense, said how life threatening retained products are but never ruled them out. I supposed I should’ve waited to be septic. I will never go to a catholic institution ever again, disgusting and sad they only care about a billing statement. I was not a patient I was a nice bill to send. Women beware. Your body is not your choice here. There is no resolution to making a woman suffer slowly losing rotting fetal tissue from her vagina, over the course of months because Loyola won’t treat a miscarriage. The baby was dead. ER doctor talked to me like a complete moron who didn’t know what a period was or that I was pregnant. When I was not. And I literally came to the ER with my clothes soaked in blood from the hemorrhage. My 5 year old could have treated me, she knew Mommy had abnormal bleeding when we had to mop it up. 6000 bill to be told a miscarriage was a new pregnancy. DO BETTER
    2 people found this review helpful 👍

  • 4/5 Kim M. 3 months ago on Google • 51 reviews New
    I recently had an appointment at the Loyola Outpatient Center, and my experience was largely positive, warranting a solid 4 out of 5 stars. The facility itself is modern and well-maintained, creating a welcoming environment right from the start. The cleanliness and organization throughout the center were notable, contributing to a comfortable and reassuring experience. This attention to maintaining a clean and orderly environment is particularly important in a healthcare setting, and it was clear that the center takes this seriously. One of the key strengths of the Loyola Outpatient Center is its staff. From the receptionists to the medical professionals, everyone I interacted with was courteous, professional, and genuinely caring. The nurses and doctors were not only knowledgeable but also took the time to listen to my concerns and explain things in a clear, understandable manner. This level of patient care and communication is commendable and made a significant difference in my experience. The range of services offered is another plus. The center provides various medical specialties, which is convenient for patients looking to address multiple health concerns in one location. My appointments were timely, and the process from check-in to consultation was smooth and efficient. However, there are a couple of reasons why I didn't rate it a full 5 stars. Firstly, while the majority of my wait times were reasonable, there was one instance where I experienced a longer-than-expected wait. This wasn't a major issue but did impact my schedule for the day. Secondly, while the center is well-equipped and offers a range of services, some specialized tests or treatments may require a visit to another facility. This isn't a major drawback but something to be aware of when choosing this center for your healthcare needs. In conclusion, the Loyola Outpatient Center provides high-quality medical care with a focus on patient experience. The professional and caring staff, along with the modern facilities, make it a reliable choice for outpatient medical services. While there's a slight room for improvement in terms of wait times and the availability of certain specialized services, the overall experience was very positive.

  • 1/5 Virginia R. 7 months ago on Google
    Very unhappy looking crew, all I can hear them talk about is how they can't wait to get out of work and getting annoyed on the line. I walked all the way from Out patient center, made my order just to find out they don't take the app for payment. "we don't take that" I asked what's that....and all she can say was "that, we don't take that" as she points to my phone. 🤦🏽‍♀️ Will never recommend or come back. Even without the app.
    2 people found this review helpful 👍

  • 1/5 Climb for I. 6 months ago on Google
    Wow this place is going downhill fast. Saw vomit in the hallways for well over 24 hours before it was cleaned up by the fitness center...adds to the dirty atmosphere. There is poor communication between staff. The constant same questions asked by multiple nurses just to repeat yourself. Doctors try everything they can to push a shot that is "needed" but struggle to provide ingredients and slipped by calling it a Vax. There is no urgency here anymore. The childish nurses in training are showing lack of. Elmhurst is way nicer and more professional. Unless ur dying...look elsewhere. And the parking...you have to pay to park at a hospital is probably the most ridiculous thing for a hospital to do
    1 person found this review helpful 👍

  • 2/5 davis w. 7 months ago on Google
    I am considering an alternative to Loyola. The receptionist are rude and condescending to seniors, most of the nurses don’t stand up against their rude behavior. I don’t know when it became fashionable to address us as honey an and dear some nurses are doing the same thing. Why doesn’t Administration memo all departments not to call us honey and dear.trying to get through the call system is a nightmare , being lost in automation is no fun. If a person does manage to get through, there is more automated choices- that ever present message that tells a person to hang up and call 911 if this is an emergency. Why have receptionists embarrass a person by asking out loud about a bill that is owed.
    1 person found this review helpful 👍

  • 1/5 Crystal C. 3 months ago on Google • 12 reviews New
    No one has called back about helping me with anything about my health issues. Waited over 72 hours

  • 5/5 Scooter M. 2 months ago on Google • 12 reviews New
    My entire experience at Loyola Cardiovascular was exceptional. They were extremely professional and efficient across the board. The care I received was second to none and would absolutely go no where else. Thank you to all the teams involved.

  • 5/5 Rod G. 5 months ago on Google • 8 reviews
    Wanted to say thanks to the receptionist from the ENT department, Sabrina! Such a sweetheart helping me with my insurance with a mix up. She took the time to explain things and educate me. Very caring employee :)

  • 2/5 Lourdes D. 1 month ago on Google • 8 reviews New
    Very bad experience in this place, three hours waiting for surgery and another three to get out of it. simple surgery.

  • 1/5 Reshma k. 3 months ago on Google New
    The person that worked in the rheumatology department was extremely rude name was Jill I was on hold for long time they keep connecting me to one person to another nobody there knows what’s going on. They never follow up. They act like you are rude but it’s them they work their they are very unprofessional. I will never go to this Loyola medical center again or will recommend any one else to go there.

  • 1/5 cherry R. 3 months ago on Google New
    I thought this was supposed to be a good hospital with good drs. Apparently I was wrong. I called / messaged my dr bcuz I tested Positive with Covid , and I need the Paxlovid . Everyone of my family members who has Covid with me right now called their drs and got the medication sent right to the pharmacy. For some odd reason ( MONEY) they want me to have a visit with them. I said I wasn’t coming into the office so they said I could do an online visit . Okay why ? You got all the answers needed though my first message . Why not send over the Paxlovid to the pharmacy so I can get better faster. You only want to do a video visit for the money from my insurance . So messed up ! Meanwhile I’m sick at home in bed and I could I’d takin my first dose but instead I’m waiting bcuz I was told I could wait for the dr to call me and say it was okay for Them to not see me and send over the Paxlovid or I can go to urgent care and infect everyone there . Geee what should I do. I have them my oxygen, my blood pressure my heart rate my temperature and everything else they needed to know . So why I can’t just get this medication is beyond me . It’s all about money .

  • 1/5 Vello D. 7 months ago on Google • 1 review
    Bad place to take your love ones! ER is Very Slow & They ignored the patient Request! An Me and My Wife To Be wait 7 hours Before We Left Do To the slow pace environment! We arrive at 12:46p 8/1/23 & left at 7:34p 8/1/23 Because No one Would see Us!
    8 people found this review helpful 👍

  • 1/5 J P. 5 months ago on Google • 2 reviews
    Observation dept and respiratory therapy should know not every symptom is anxiety. Not everybody has it just because you may. You did nothing to solve the problem but were sure to make your patient feel bad for expressing the symptoms being experienced. Now home and nothing resolved and suffering. But I bet you’ll bill full price to the insurance. Too much gossip and down talking about patients at the nurses station. Own nursing assistance know you don’t take black people seriously. False promises of testing and unit change days of being there for what hope your proud of yourselves and rush to get off like you all kept talking about. Thanks for gambling with my wife’s life hopefully she can stick around to help raise our children. Be proud of earning the degree and less proud of your performance. Hope you all find some compassion at some point. Stop cramming your opinion into the patience head when you don’t know what you are talking about
    8 people found this review helpful 👍

  • 5/5 Mya H. 6 months ago on Google • 2 reviews
    Renee, Julia, and all of the nurses and Orthopedic surgeons in the Pediatrics unit were amazing! They were so attentive to my son and myself and made him feel better since we were in the hospital for his birthday! They sang to him, brought him a card signed by all of the nurses and a nerf gun! They were amazing!


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