My husband went to get his leg checked for clots at noon and was still waiting for someone to see him at midnight, bathrooms were dirty and if your going to make someone wait that long they should at least have better waiting chairs than something that looks like they were donated by the prison. Vending machines have nothing healthy and way over priced. The person registering you in gives advise like she's a counselor and the nurses can't even draw blood. They poked my husband 3 times. We left around midnight because it was clear that we weren't going to be seen anytime soon. Yet they still have the nerve to charge you for the waste of time at this so called hospital

First, let me say that I truly appreciate the police and EMT that showed up to our house when I called for my husband. I was scared and he needed help and everyone seemed to be pretty friendly and able to get him over to the hospital quickly. Same goes for the nurses and doctor that I spoke two and the two Security Guards who were very friendly. My issue is that when I was allowed to go into the Emergency Room area where my husband was, the first thing I heard was a joke being made about my husband and his condition. My husband also confirmed the same, that as he started to become more aware of his surroundings, he could hear people talking about him and not in a positive way. . I understand that we're all human, we have jobs, and we have fun on the job but that's wildly disrespectful and unacceptable in my humble opinion. When you're working with people in their most vulnerable state, I think we all deserve a little understanding and COMPASSION. I can make guesses as to why those jokes were made but we'll leave that offline for now. I just want other humans to have the grace and understanding for EVERYONE when they NEED help... REGARDLESS of why they NEED help and YOUR OPINION about it. Please do not choose to be a medical professional if you feel so outwardly judgemental of others and what you THINK you know about them. Keep it to yourself or AT MINIMUM, let us be out of earshot so we do not have to hear your opinion which may cause us more stress and anxiety as the person in need. I hope that you all are doing well. Minus the fact that I am upset, I still appreciate you all doing the jobs you do because we NEED you to be there. Take care. PS - When a machine starts to intermittently beep without explanation at seemingly random intervals of time and we see a nurse getting up to just tap the silence button, please explain to the patient/family members what's going on whether or not it's an emergency. The average person is not well informed about the equipment used at hospitals and how they function.

I stayed here for a brain injury. First, I waited for several hours in the ER in a wheelchair (I couldn't walk) where staff just forgot about me and left me in a corner because I could not move myself. I was extremely dizzy and nauseous. Finally when I was seen for an ekg I began vomiting. Afterwards I asked for a cup of water, which was declined by the rude nurse as they "didn't want me to throw up". I told her I already just threw up and the nurse rolled her eyes at me and walked away. When I was admitted, I was brought to the wrong unit by transport and the unit nurses had no idea why I was there and were unaware of my condition or the fact I was a fall risk. When I was moved to Neuro I made staff aware I was a vegetarian and did not eat meat for religious purposes. They basically shrugged and said they couldn't help me. I had to eat meat or I couldn't eat at all. On my second day there (I stayed for three full days) nurse Victoria didn't come to give me my medication until two hours after shift change. As a result I was extremely nauseous and dizzy, unable to eat. Nurse Vickie refused to administer my medication and instead gave me an injection of benedryl. I asked once more for my medication and Victoria stood in my doorway laughing at me, insinuating that I was lying about my symptoms and that I was a drug seeker. First of all, I don't do drugs or drink and there is nothing that indicated such a thing on my medical records. I began to cry and have a panic attack as a result of her disgusting and cruel behavior towards me. Another nurse had to come in because my heart rate was so high and needed to comfort me. I asked this nurse for my medication and it was administered by another nurse within 10 minutes. I told them I would like another nurse because of Victoria's unprofessional and abusive behavior. They basically said there was nothing they could do, they didn't have enough nurses due to "staff shortage". She remained my nurse for the rest of the day shift and ignored all of my call lights. I was a fall risk and needed assistance moving to the bathroom because again I could not walk on my own. Yet I was forced to hold my urine for hours because of this neglect. At 2pm my PCT Natalie came by and I mentioned that I was really backed up and was unable to use the facilities, I asked for something to help move things along. This request was again ignored until the night shift nurses came. At 5pm my IV overfilled with blood and began spilling over onto my skin and clothes. I alerted PCT Natalie of this who went to ask Victoria. I waited and waited but she never came. I asked Natalie again and she was like "oh she didn't come?? I thought she would have by now." and I asked if she could get somebody else to do it because my nurse was being mean to me and neglecting my needs. Another nurse came in within 5 min, the same one who came in during my panic attack, and she flushed my IV and informed me that IVs need to be flushed every 12 hours, and since mine hadn't been flushed since shift change the night prior I was overdue. My nurse should have done this in the morning. The abuse and neglect I experienced has given me long lasting medical trauma and Macneal has done nothing to rectify it. I reported this to Sonia and she never bothered to respond. I can't go into an ER without having severe anxiety and I will never stay here again. There are a few nurses who go above and beyond there, like Katie, Anna, and Gabe, but unfortunately this place is an absolute hell and no one else there treats you like human. This is wrong. Shame on you Macneal and especially shame on you Icky Vicky.

I came here because of an overdose on a prescribed drug. I was delirious so I don't remember a lot of the experience. My memory of the people I interacted with was ok, but when my husband arrived shortly after I did, her heard staff talking about me in the open in a mocking manner. His review is on here as well and is more detailed as I can't recall a ton. I don't think staff should be mocking patients or talking about their issues in the open where others can hear, including patient family members who would already be stressed about their loved ones in the first place. If patients are going to be talked about or made fun of, it should at least be done in private and out of earshot of others who don't work there. I'd give 1 star for this unprofessional behavior, but again, the people I interacted with seemed ok as far as care goes.

If you can avoid this hospital please do so, the only reason my mom ended up there was because the ambulance took us there, but this is not the first time we have a horrible experience, the personnel at the hospital are extremely rude, they have no compassion for the relatives, my mom was in surgery and did not even let me go to the Chapel, how horrible is that, and there is no main lobby, you have to enter thru emergency which looks very sad and ugly plus you get treated like a criminal or lower. please avoid this treatment

This is where souls and spirits go to get irreparably crushed. For my privacy and to avoid detailing occurrences others may find confronting and upsetting, I won't reveal medical conditions or many emotional mistreatment details, but know my experiences at this subpar (not in all specialties, just many) facility align with others' descriptions of poor or even horrendous (mine was the latter) experiences here. While going to their labs for various tests is fine, an inpatient stay on the fifth floor of the building seen in my photos was highly detrimental. The mistreatment in a decrepit, decaying environment (think feces, mold, mildew, falling window coverings, and more) would be considered abusive or near-abusive by most, and it would certainly be damaging to all. My experience is from several days in 2017 when MacNeal was a Trinity Healthcare facility; however, rebranding as Loyola doesn't change that experience, the fallout from which I still struggle viscerally daily. I'll always remember being yelled at by staff, just as I'll remember the physical intimidation and verbal threats. There's little respect for the intrinsic value and dignity of fellow humans here. I've also noted that when there are replies to negative reviews of this chaotic hospital, the reviewer is told to "have a great day." When someone has serious issues with an entity like MacNeal Loyola Hospital and they express as much, they don't want to hear "have a great day." No response would be better than a patronizing, dismissive, thoughtless "have a great day." This place has ruined many days, nights, weeks, months, and years. Don't tell disgruntled, mistreated patients to have a great day, as it's a bit late for that.

I was diagnosed with Covid. About 2:30 am I couldn’t breathe, having coughing spasms, making my throat close tighter and tighter. I was wheezing and nearly able to talk. I am 32 weeks pregnant and I couldn’t feel my baby kicking. I went to The emergency room, they had three intake people at the front desk on their cell phones, with patient standing in line needing help. I try talking to them but they are rude and I finally text on my phone an tell them my situation. They have me sit in the Er waiting room with 40 others patients, crammed in close quarters. After about 30 minutes of waiting I get another coughing spasm and vomit. Again 3 front desk Staff playing on their cell phone too busy to be bothered. The other patient get their attention. At which point I get to see a nurse who takes my vitals and tells me what I’m experiencing is just Covid and has an attitude like why am I wasting her time. I tell her about my baby not moving and she’s Blows me off😡🤬. Sends me back out to the waiting room. I’m scared this is my first child. I call a Lyft and book it to oak park rush hospital. Oak Park Hospital had about 20 people in the waiting room. With in five minutes of registering I saw a nurse who had me in a wheelchair and requested help of a second nurse take my vitals and draw blood and had fluid Iv drip. Saw a doctor to determine if I needed to be sent downtown rush because they are not equipped in the emergency room for baby deliveries/ complications. They were able to find my baby heat beat right away, they treated me with dignity and respect and kindness. I was really scared and the nurse touched my arm and said it’s okay you have Covid. I’m here to help you and your baby. Wow what a big difference.

Stay away from this hospital. Do not have your loved ones attend this hospital for the following reasons. Lack of staff. Lack of knowledge and care from the nursing staff, doctor staff, down to the rude and unprofessional front desk in the emergency room. The lack of empathy and disrespect towards families is very unpleasant and unprofessional. Kicking out families and have them wait in the parking lot is down right awful, while they have many empty waiting areas within the building. Claiming that they are under construction or hiding behind the Covid restrictions that other hospitals do not have. We were asked at leat 4 times about the the medicine that our grandmother takes shows that no one is doing their job correctly. Please, if you value your loved ones health and safety. Stay away from this hospital. They tend to be this careless for many years and do not care iabout your loved ones as a patient in their run down hospital.

Not very helpful. Took my sister on a Friday night and they sent her off with regular painkillers and no real diagnosis. As her pain persisted she went to stroger the next day and received an actual diagnosis and antibiotics. I also think the nurse taking vitals that night was rude, cold and indifferent when I saw her admitting a girl who was visibly upset and crying. She made no effort to sympathize and would have rolled her eyes. Save yourself time and go somewhere else.

This was the worst experience at a hospital, during the worst situation. My father in law suffered a stroke, was recovering very well, and we were visiting. As we were getting ready to leave he started suffering another stroke. Generally, only a 6% chance of a second stroke. The situation escalated very quickly and I will never forget, unfortunately nor my husband's family, one nurse literally laughing at something in front of all of us. Then she'd start mumbling something to others and literally there nurses out of the about dozen medical team in the room/area laughing. I will say at one point another staff member did start to cry. I'd much rather have the shared sympathy instead of the extremely disturbing insensitivity of the woman laughing, especially in an institution even remotely linked to Catholicism. She served as a reminder of the type of people that laughed at Jesus on the cross. I hope she never suffers a similar fate or one of her loved ones. I wish I'd gotten her name to at least demand an apology from her to my mother in law who was suffering, and since serious sensitivity training to not cause that level of additional torture to future patients. That type of medical staff should not be allowed to be present in critical and difficult situations.

Macneal hospital has a communication training opportunity. The Doctors, Nurses and Social Workers do not communicate with Family very well at all. We had a family member in for 4 weeks and couldn't get any info from the Doctors or nurses. Then when it came to discharge time the Social worker said our family member was going to skilled nursing facility for Therapy then never followed up to let us know if our family got picked up or what the status was. Just in a BIG hurry to get rid of the patient. The Doctors are good as are the Nurses but the level of communication is VERY poor. Even when we asked the Doctors names so we can contact them directly it was a BIG secret and they wouldn't provide that info almost like they were hifing. something.

I bring my son in law ther to the er this morning been sitting there for hours as he is screaming in pain while this lady tells him to be quiet .. why because instead of her doing her job she on her phone this is the worst hospital I have ever been in don’t bring any love ones or family here they will let you sit there and die before helping you

Worst hospital, I would not put your life in these peoples hands. I literally had to go to a different hospital the next day and treat my daughter because they said she was “perfectly fine” 0 stars Also horrible staff. The “ doctor” at the ER who seen my daughter had such an attitude and would not answer any of my questions. Wait time was hours just to be seen and say she’s fine when she had a whole virus infection treated by Christ hospital

Absolutely abhorrent. My grandmother was there for a surgery to remove a lump related to her recent cancer diagnosis and her after care has been awful. She has not been fed properly, she caught COVID while she was there and they even tried to discharge her while still sick with COVID. The doctor didn't even see her, the social worker doesn't do her job and the only saving grace in that place is the nurses. Don't go here. The girls at the front also lie about the hours the cafeteria is open. Loyola has become number 1 in disappointment.

I had my baby there while in custody and the nurses and doctors were great! They didn't make me feel uncomfortable the total opposite. I want to apologize to the nurses and doctors in labor and delivery and moms and babies because of me they had to deal with cook county sheriff's. I will never forget everything you guys did for me and my baby! I love you guys ♥️

They treated my mom horribly after coming out of ICU with one kidney and a horrible blood infection.. Couldnt or didn't care to make sure she was comfortable. They also wouldn't let me see her the first night I walked all the way to the hospital and have different visiting hours for some reason for different units I guess so I had gotten there too late. Asked for a 5 minute exception since I hadn't seen her since she left in the ambulance but I wasn't allowed and wasn't informed of the visiting hours. They did however give my mom the items I brought for her at least so she didn't have to wait longer on that. They are keeping her for over a week so I hope they get her more comfortable soon. Anyone seeing this prayers are extremely appreciated. With already only having one kidney, this is more serious for her. Anyway, thanks for checking out my two cents on the hospital.

If I can give McNeal no stars I would but google forces you to put that one star. Anyways what can I say McNeal to sum it up ghetto! I always went to Loyola and at least you get your own room and take they care of your needs but McNeal having no choice to go here because it was close by ..and being a diabetic and haven’t eaten all day when I registered at 7am and now its going to be evening! I havent eaten all day they dont care they didn’t even care when I took off my wires and that loud sound reacted they can careless about there patients just see them as animal at a kennel waiting to be called. So if you want to fast all day with out eating and be treated like a number then a person well come on down to McNeal Hosptial where they pretty much petco!

Honestly save your time and drive the extra minutes to another hospital. They will make you wait 6hours minimum in the ER, regardless of your symptoms, regardless if you have a child, regardless if you’re throwing up or bleeding. I always show up here due to emergencies and its the closest hospital to me but I definitely will never come here again. I was told to wait 8-10 hours MINIMUM, after 6hours I ask them my position and they said they called me 3 times and dismissed me. And wanted me to wait an additional 6-8 hours. It’s ridiculous. The time I came here before that, I wait in the ER for 3 hours, without ANYONE getting called, there were only 7 people ahead of me but absolutely no one got called in those 3 hours. Go to West suburban they wont take more than 1 hour to get you in.

My experience in the ER waiting area was horrible. I would never recommend this ghetto hospital to anyone. There was an eaten apple pit left on the table the entire time I was there. We were there for a good 6 hours. The waiting area bathroom baby changing table was broke. The table bends half way down. My 4 month old could have fallen off if I didn't react as quickly as I did. At the front desk sits a Security guard and a lady named Lisette. These two people were rude and unpleasant to deal with. I have left a message for Ed the Manager to talk about my experience and his front end staff. He has yet to call me back. I will never return to this place for any services.

Update: Finally since December 9, 2022 I received a very rude phone call just now from MacNeal/Loyola quality care office and told me the bill that I received for my father for $120 would have to be paid off or I would be going into collection. Let me remind everyone that my caregiver is the one who put the catheter into my father in the ER because they we're too busy. Collection here I come. Oh I'm asking is that to make this go viral becauy it was so horrible. 9 and 1/2 hours in the ER for my 87 year old father in pain with extremely low blood pressure. With the charge nurse and other nursing staff incredibly rude, unhelpful, and overall disrespect towards our families needs at this time. This is an emergency room, good money goes into this from his insurance and what he pays for tests and visits. We have been treated like 3rd rate citizens. The man suffers from dementia, has not been able to eat due to immense pain and having to sit in a wheelchair for 9 and 1/2 hours. The hospital is filthy, there is apparently no housecleaning on duty to service the facilities, and the charge nurse said they can't be gotten a hold of. The disrespect and lack of urgency for a blood pressure as low as 73/53 and in constant agony is a disservice and we were not taken seriously. In the event a medical emergency could have been prevented action may be taken from incompetence and negligence. Other families have been here for over 10 hours in the waiting room. I have never in my life seen such a state for a hospital. Actually it's a -10 MacNeal Hospital / Loyola feel free to contact me! My boys and I would love to meet for a meeting in person! 10 nd 1/2 hours in the ER for my 87 year old father in pain with extremely low blood pressure. With the charge nurse and other nursing staff incredibly rude, unhelpful, and overall disrespect towards our families needs at this time. This is an emergency room, good money goes into this from his insurance and what he pays for tests and visits. We have been treated like 3rd rate citizens. The man suffers from dementia, has not been able to eat due to immense pain and having to sit in a wheelchair for 11 hours. The hospital is filthy, there is apparently no housecleaning on duty to service the facilities, and the charge nurse said they can't be gotten a hold of. The lady who gathers all the information address, phone number ect was sleeping yes sleeping on the job! The disrespect and lack of urgency for a blood pressure as low as 73/53 and in constant agony is a disservice and we were not taken seriously. In the event a medical emergency could have been prevented action may be taken from incompetence and negligence. Other families have been here for over 11 hours in the waiting room. I have never in my life seen such a state for a hospital. We didn't get discharged until 6am! Thank God my caregiver sent a sandwich over for my dad having dementia and hadn't eaten all that time which the staff knew. Funny when my boys showed up they had nothing to say.

This hospital is a joke! there is no privacy there is only a curtain and every other patient and worker can hear and might even be able to see whats going on. They also charged my insurance 1000 and is charging me a 1000 for the 15 minutes I saw the doctor, and the doctor didn't even give me the right diagnosis! stay away from this place.

if i was able to rate this a 0 i would. i just got home from the ER and i was so upset at the fact that it took them 4+ hours to treat me and the doctor just went in cold af and said i was fine. this was my second time in the ER in the past 3 days. they had to cut me open the first time. the first time i went in crying with a fever and in so much pain and it took them 5+ hours to see me. every time i called out a nurse or doctor they answered an hour after. once someone finally came they would walk right out, i had asked for water and my little glass of water came in after the 3 time i asked for it. :( worst place to call an ER.

Worst hospital ever. It took them 7+ hours to give me xray results for my 9 year old's stomach. They made us wait over 7 hours to tell us nothing is wrong with him. Waiting that long made me worry that it was serious. Every single employee I encountered was extremely cold, uncaring, and unconcerned about any of the patients. They were laughing with each other while patients sit in misery. Clerk lady at the front desk was so into her phone she didn't even notice patients coming in. Also, 2 months ago it took them 5 hours to put 3 simple stitches in my ankle. The actual stitching took 10 minutes. I gave birth here 8 years ago and it was awful then too. Honestly, the people of this community deserve a better hospital for our families. STAY AWAY!! GO SOMEWHERE ELSE!!

The nurses were great and thank God for them because if I died in sure my doctor's reaction would've just been meh.

They have the worst appointments system they really sux. My wife tried to make an appointment for more than 2 weeks. They always said we didn't receive the order. Now I'm trying to get an appointment same Bull... more than one week

If you African American do not go to MacNeal Hospital because you will sit 6 to 7 hours. But the Hispanics they get in and out they make sure they don't be sitting there for hours at a time. But the African-American you going sit there and that CNA Cindy she's Hispanic she has a nasty attitude.what the hospital needs is CUSTOMER SERVICE CLASSES I forgot about the DOCTOR LU his attitude was worse than the CNA, I'm just giving all African American heads up not to go to MacNeal Hospital on 31st and OakPark.

This emergency room has been the worst for my self, I have brought my son here twice and it has been decent for him which I'm glad BUT TODAY 9/7/22 I had to come to the ER it's was so packed, might be cause everyone comes after the holiday weekend which I understand they definitely need a bigger ER waiting area. I was in there for a real bad ear ache. I'm so sure this is the second time Dominique Craver a nurse practitioner sees me, the first time she was rude and hurt my left hand laceration and today I told her I was In pain from my left ear but she still pulled it down so hard and pushed down on it like poking it, where I had the pain just to ask if that hurt i had to push her hand away it waa so painful!. I feel like she should have been more gentle specially if I'm there for pain and I'm already telling her what area is hurting. She did the same on March 6, 2022 where I had stitches on my left hand and she hurt me by PULLING OFF the cast from my hand, this time I told her that's not nice she needs to be careful if i have stitches and im there FOR PAIN! She seems careless about the patients. Iff she is not a peoples person then this aint for her. Idk why she also found it shocking that my pcp is a doctor in the Mcneal Family Practice. I feel like with patients being in pain, waiting for a long period of time she should be more considerate. For the March 6 it was a follow up from the ER at Loyola from 2/27 the nurse by registration really said "why did you come here and why didn't you go back to Loyola?" So unprofessional and rude.

I was born at this Hospital so i pretty much know this hospital. Born and raised in Berwyn.

I came all the way from the north side of Chicago, to get my second Covid vaccine here today. The staff was first class. From the moment I arrived I was impressed with how the nurses and receptionists treated the visitors. My nurse helped me to feel at ease. They were as cool as a cucumber. If I ever need to get another vaccine in my life- I’ll go here again. Two thumbs up for Loyola!

No signs showing where to enter the hospital from the side parking lot. Signage is very confusing. No idea where the entrance to the hospital is. After going all the way around the building, a staff member to us that we had to go all the way back around and enter through the Emergency Department Entrance! The parking lot doesn't have any signage that show where a wheelchair can safely cross the street.! No at all visitor friendly.

I am 56 years old. At the first time here at this beautiful hospital, I only have good stuff to say about this place. The Staff, very nice people. I am very grateful, about everything. Attention 1000%. Thank you for everything. God bless you, Guys.. About medical care, very good. I can recommend this hospital. You saved my life.

Came in today and was asked "what is your pain level?" I said "right now like a 7" The worker said "NO. You are not a 7. That's like child birth" two things: ONE: CHILD BIRTH is nowhere NEAR 7 and TWO: how DARE you tell ME (THE PERSON INJURED) what MY pain level is!?!?! DO NOT COME HERE!!!!! They don't help you they don't care for you UPDATE: I'm giving TWO MORE stars ONLY BECAUSE!!! Of MITCH. Who ever MITCH was in the ER last night was very nice and helpful. Then the rest of last nights staff helped too BECAUSE OF MITCH!!! Mitch thank you for everything YOU should get a raise :) BUT STILL DONT COME HERE 🤷🏽‍♀️

Thieves! Staff at the hospital took advantage of my pain and stole my jewelry, then my nurse Jose lied about giving me the option to have it withheld by security. The hospital said it’s my fault and they wouldn’t compensate for their mistake, when I was incompetent from the severe pain. I go in again for the same X-ray and the lady from the catscan tells me it’s not necessary to take off my jewelry because my head wasn’t getting scanned. Now it feels like a scam. Don’t go here! Hospital is understaffed and I was required pain medicine because my severe case of pancreatitis, but was neglected because some of the nurses took a long time to get to me, sometimes it took a couple of hours. Assistants “forget” to tell the nurses. Messy! Worst 2 weeks of my life.

first time visiting with my Mom. I had a great experience talking with a staff member name Warren I believe he/she is from registration. Great attitude, love the fact that warren Acknowledge us and made my mom laugh when she was having a bad day. I almost cried tears of joy seeing my mom laugh because she hasn’t laugh in a very long time. Positive People like warren deserve to work in a hospital setting that has a good heart. Wish the wait time wasn’t so long but it was worth the wait talking with warren. Great visit!

Wow emergency room last night my son was very ill. The ambulance brought him. The facility was so understaffed and had 50 or more patients in ER waiting to be treated. I felt bad for all those people waiting. We took our son to a hospital on the North side. Shame on Loyola and any hospital with this type of inablity to handle the communities needs.

Wish I could give them a 0. But this nurse literally sat there for an hour before she even came to my room just to even let me know that they will be taking more than an hour to see me. I have been asking forever and they don't even tell you. You could be dying and they don't care

All staff members are very rude and condescending even over the phone just calling to get information everyone was very ignorant don’t think you should work a job that revolves around people if you’re not a people person if you hate your job so much find a new one! Last thing I want when I’m sick is attitude and to be talked down to by the person who supposed to make me feel better… very upsetting

The team of nurses & doctor's are amazing here! Let's start off on how nice & concerned John, Kathleen, & Dr Ng was involved in my mom's care. I'm grateful good doctor's & nurses still exist!!...You cannot maintain a career in the medical profession, If you don't care about ppl! Great job to all of our medical providers. THE WORLD COULD NOT FUNCTION WITHOUT YOU!

I absolutely enjoyed my time at this hospital!! Caring nurses and doctors were the best! I wish I could hit the lottery and give them all some money for the way I was treated. The pandemic was awful and still is to an extent, but the staff.... I mean ALL of the staff, were caring and handled our frustrations, tears, and anxieties. I'm not in a rush to get sick and go back, but definitely a go for my medical needs if necessary. Thank you team!! 💯💯💪💪❤❤❤😊😊🏆🥇🥇

I give 5 stars to the ICU doctor Mike and the entire day and night nursing staff this past week! The RN Marcello was BEYOND AMAZING and Donna she is hands down AWESOME!! I am a professional woman and thd care my son received in the ICU was above 5 stars!!

This place is a joke. Been here for hours and took us in for a conversation and had us wait a few more. Staff is rude and unprofessional.

Dont ever come to this ER if you are in pain. GO SOMEWHERE ELSE!! Worst experience ever

Is a horrible ER the wait time for been seen is ridiculous the staff is on their phones it’s just a horrible ER if you are in pain don’t go there.

I'm not sure what all these poor rates are for. Most are just people that need some attention. Lol. But let me tell you guys. I am the biggest complainer on the planet. I always see some that could be better but this place was AMAZING!!!! I'm 47 and have never been to a hospital where everyone took care of your needs. From the phone call for instructions, to the pick up, the people at this hospital made us feel like we were family. Everyone was so nice and took care of the issue on the spot instead of passing it down for someone else to deal with.

I had damaged my eye and was being sent to McNeil for Same Day Surgery to correct a torn retina. I was wheeled in the door to the emergency room we're all paperwork had been completed prior to my arrival. I was given a mask and the usual forms. I was in their hands, being efficiently wheeled down Corridors to my destination. A team took vitals hooked me up to the ekg read my strip. I was then stripped and gowned reclined on a bed The staff moved in a well practiced choreography for a new arrival and soon Departed leaving one person in charge. With nothing to do but wait I had one concern and that was a cell phone with minimum battery my only link to the outside world that I would need when everything was finished. The nurse was kind enough to plug my phone in thank goodness this place was in the 21st century. I was good to go. Several hours passed this was an emergency procedure and I had eaten that needed to clear before anesthetics could be in ministers during this time any of my needs were addressed promptly. My comfort and well-being was their concern and they did a great job. Came time for the operation and the true professionals took over what do I remember not a thing they did a good job on putting me under recovery time was slow but pain medication was provided along with ice cold water a real thirst quencher time passed everybody stopped in to check their work and I was given the green light to go. My trusty cell phone was charged and I exited by being wheeled to a beautiful day outside. The thing that struck me about this place was there triage efficiency they worked as a team with few words everybody knew their job you could almost feel like you were ignored but you weren't. I have been to other hospitals in my life and at first look this place had age upon leaving that age was converted to the knowledge of maturity. Not much to look at not all the fluff but a very efficient Hospital

My (mother-in -law) walked into emergency room yesterday at 75 years old, With high blood pressure at 250. She calms the hospitality and service was poor plus wait time insufficient. Also claiming the attention to detail is unsatisfactory in the matter of a senior citizen to ger help in your hospital. To whom it may concern: to address employee ingaugement and celetictive reasoning to assist with one's health to communicate the flow in a timely matter. Yet, Keep in mind of covid and shortages of staff. Meanwhile, she has insurance (blue cross /blue sheild).. with everything going out in the world? All we ask; is for some reasoning when needed the most. Sincerely.....

An elderly relative was there recently and she did not like the staff. They were rude, disrespectful, uncensetive. She was told that she was using too much oxygen. So the she got transferred to another hospital in the middle of the night without notifying her relatives. They also had thrown her glasses to the garbage and insisted that when she was not wearing or had any glasses. Very upsetting 😡

Unfortunately my experience was not as great as expected. They gave me a temporary splint for my fracture which they set while I sat in a wheelchair and told me to stay off my leg at home until seeing the Orthopedic doc there, sorry but not seeing any doctors there, now or future. This is not a first of feeling unsafe when attending this hospital

Overall it's a good hospital with good service but not exceptional, what I disliked is at all the shifts changes there's nurses practitioners not being properly supervised when providing care to patients, looks like the whole medical team struggle to coordinate when debating decisions. Also while I spend 3 days in a room no one ever cleaned or changed trash bags the whole time I was there.

Emergency room registration personnel needs personality training, if that is at all possible. They are the worst. They speak to everyone as if they are 2 year chastising 2 year olds. HORRIBLE!!

The doctor went from room to room without glove change. The nurse did not wash her hands. The doctor rolled her eyes at me when I asked her to please wash her hands before touching my boyfriend's foot. The house keeper did not use a red biohazard bag to dispose of vomit garbage. She tossed the vomit in a small garbage

OK except for one person. Not much guidance or help. Just me needed more. Very hard but accomplished test because had to use wheelchair have disability hard to stand. Very narrow hard to do get done but did. No place to put clothes or purse lockers not working another pt had to tell me what to do. Had ask for another gown due to one given too small & knew holding up would not fit. No one told there was weight limit for 2nd test prior to coming. Could not get. Parking by ER is free but had to have helper go all around to get out of parking lot to come back for me he said when finished. Guess construction or ..? Had not been there since2015. Now part of Loyola Medicine. Maybe reason for this adjusting. Had been given a number to contact someone when first posted to discuss further my experience. Can not find now. Thus can not return call to whomever interested.

I don't like the new current setup. It used to be a lot smoother even a few months ago. It's like musical chairs and you have to keep going back out to the waiting are and every time it's a new seat so more exposure to surface germs. There's people puking in the waiting area and nothing being done about it. They should not be out here. The smell is making me sick. I wish they would go back to the old way of doing things.

excellent atention

This hospital need a training in sensitivity. You want families to sit outside and gather instead of sitting in your empty waiting rooms. How horrible is that.

I been in another health clinics , but I never have this good good feeling Everybody make us feel like they know us and treat us like a person with care not like another places treat you bad when you don’t have insurance .. and that remaind me god was there becuase even was busy and every body has lot to do and pressure they still have peaceful, definitely god is there ! God bless all and their family’s and they kept same way generation and next generation..thank you !!

Brought my mother in for chest pain and pain going down her left side. There is no urgency. The waiting room is not full. They go by first come first serve. Not the severity of the situation. The waiting room is dirty, paint is peeling. I will never bring my mother to this hospital again

I had a knee replacement surgery June 28, of this year and the nurses and doctors were very Professional, the nurses were very Compassionate and Careing, I felt bad because I had to keep ringing for a nurse to help me to the bathroom! They kept telling me that is what we are here for to help you, that meant so much to me, I also thought that the Food was Delicious and always filled me up. Hats off to the whole STAFF! I also think that the Hospital needs to put more nurse's on a shift when they are short handed, it happened when I was there , I felt so bad for them , it wasn't the nurses fault but sometimes it took a little longer for them to come to me because of the short handed situations. I am getting my second surgery November 22 at Elmhurst Hospital , and then I go to MacNeal for in patient care and therapy

I can't say enough about the staff that cared for me today at the Same-Day Surgery department (located on the 2nd floor) where I had my kidney stone removal. A big thanks to you all! God Bless!

Spent the night in the ICU at MacNeal after a AAA repair. I was apprehensive because I had never been there before. That apprehension quickly disappeared when I started experiencing the staff. Here are some names: Maria, nurse in Same Day Surgery, Dr Marcus (sp?), head of ICU, nurses Lexxie, Ricky and Autumn in ICU. They were all friendly, helpful and extremely competent. I've been hospitalized many times and this is one of the most positive experiences I've had.

Apparently my 2 year old having rsv isn't as important as other people going in because every person that went in was taken in right away except my 2 year old daughter I asked how much longer it would be and they said a min ma'am I waited I asked her why is it that my daughter hasn't been taken in that is unfair others go in first while my daughter is crying and having a hard time breathing in the waiting. I didn't wait I left I'm on my way to Rush!!

Don't bother. You would be better off having a bum treat you. Also don't plan on seeing doctors. I only had nurses check me out. I guess cyclic vomiting syndrome isn't worth the doctor to check me out. Thank God I wasn't POC because they treat them way worse. Also don't plan on anyone listening to you.

first time chatting with my Mom. I had an incredible encounter chatting with a staff part name Warren I accept he/she is from enlistment. Incredible demeanor, love the way that warren Acknowledge us and made my mother giggle when she was having a terrible day. I nearly overflowed with emotion seeing my mother chuckle since she hasn't snicker in seemingly forever. Positive People like warren have the right to work in a medical clinic setting that has a decent heart. Wish the stand by time wasn't so long yet it merited the stand by conversing with warren. Incredible visit!

My dad was in a car accident where our car was wrapped around a pole. He got rushed to the ER, due to him not having any physical injuries, he was told to sit in the waiting room. He was brought in around 8pm, sat in the waiting room until 3am. He only got tests done, and was never admitted (taken into a room & had results looked at & anaylzed) during his 7 hours there. They took 4 other people that were there after us & said they were “fast tracked.” We left at 3am due to no service. Crazy considering he wrapped around a pole & could have died. It truly feels this hospital has zero care for those in need. This is a direct example of everything wrong with the healthcare system. There was only one nurse who showed compassion. NEVER GO HERE. Drive the distance for real medical care.