Mount Sinai Hospital image

Mount Sinai Hospital

Hospital General hospital

😠 I've never been to this hospital before until my dad was admitted. Probably one of the worst hospitals in the Chicagoland area. The rooms are dirty, the hallways look abandoned, you can't find the room the patient is in because there are signs that say "don't use as an entrance" yet people are com... People often mention hospital, care, nurses, people, Sinai, staff, time, waiting, told, room,


Address

1500 S Fairfield Ave, Chicago, IL 60608

Website

www.sinaichicago.org

Contact

(773) 542-2000

Rating on Google Maps

2.30 (430 reviews)

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Featured Reviews


Frequently mentioned in reviews: hospital (68) care (29) nurses (27) people (25) Sinai (23) staff (23) time (20) waiting (20) told (20) room (19)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Juan D. 1 year ago on Google
    I've never been to this hospital before until my dad was admitted. Probably one of the worst hospitals in the Chicagoland area. The rooms are dirty, the hallways look abandoned, you can't find the room the patient is in because there are signs that say "don't use as an entrance" yet people are coming in and out through those same doors. Plus, trying to get through to speak with the nurse in charge of the patient is like pulling teeth. I was placed on hold numerous times and these are not short wait times...its a surprise they even remember I was on hold...this goes for the operators at the front desk as well. They also charge you if you want to park your car in their parking lot to visit a patient (unreal). The nurses and doctors were at least easy to work with but everything else is a joke at this hospital. First and last time I let anyone take my loved ones there.
    15 people found this review helpful 👍

  • 1/5 Heroic A. 2 years ago on Google
    This is the most rudest and worst hospital anyone can ever attend the nurses are extremely disrespectful and rude and if your loved one is in the emergency room oh boy be prepared to get the run around until they waste your time and finally tell you they can’t have visitors rn. I highly suggest you never come here and you go elsewhere for medical services and emergencies. Sinai is the most notorious hospitals in Chicago for the wrong reasons and personally if I do say so myself these nurses need to be replaced with ones that will give patients and people the best quality service possible. These nurses need a extreme attitude adjustment
    15 people found this review helpful 👍

  • 1/5 Joel C. 1 year ago on Google
    This place is a joke! The people working there do not care about their patients. I took my dad there for a severe nosebleed and they couldn’t stop it for the 16hrs I was there. I was basically his nurse because the nurses were looking at some non related medical stuff on the computer and giggling and laughing. After all those hrs waiting they basically said to go to another hospital because they couldn’t stop the bleeding due to them having no ENT. They said Illinois Masonic Hospital had one at once we got there I had to wait another eight hours just so they can say they didn’t have one either, but at least they stopped the bleeding. Almost everybody in the entire ER was just laughing and talking about non-related medical stuff and ignoring the patients that were there for care. They would only go once in a while to check up on them and it wasn’t even a busy day. Out of respect for people that are there stressing for a loved one and the patient they should be more professional. I mean the vibe in Illinois Masonic Hospital ER was like day and night. They were all business and very professional. The doctors were EXTREMELY condescending towards me when I would ask questions. Some people there seemed like they hated their job. I understand that the job is stressful but at least play it off that you enjoy what you do.
    11 people found this review helpful 👍

  • 1/5 Alejandra C. 2 years ago on Google
    I was referred to Mt Sinai by my gynecologist for a pelvic ultrasound. The appointment was made by Access Holy Cross for me. The moment I walked into the main entrance at 11 AM, I was told to go to the 3rd floor. I checked in with the ladies at the counter and was told to sit and wait to be registered. I waited approximately 30 minutes to be registered and then was told to go downstairs to C1200 (financial). Why wasn’t I told this the moment I checked in by the receptionist? I’m a new patient. How was I suppose to know?! I waited 1 hour to be speak with the financial rep. I was missing 1 document, which I do not remember being told I needed it. I called the financial department multiple times before my appointment to confirm I have ALL my documents. No answer. The financial lady then asked me WHY I was scheduled for an ultrasound. I told her, I don’t know. Those are my doctor’s orders. She then told me that I don’t qualify for the charity program (sliding scale), because I was referred for infertility. The program doesn’t cover ultrasounds for infertility. I spent 2 hours to not be seen or qualify for my ultrasound. This hospital needs a BETTER check in system.
    11 people found this review helpful 👍

  • 2/5 Amelia S. 1 year ago on Google
    I’ve been here twice as a patient and my mom has been here three times. This review is based on my recent experience with my mom here only. We have had comparatively “better” experiences in the past and we have certainly met some good people working here who are sincerely trying to do the right thing in the context of an utterly broken system, but I’m not writing about those or them right now. I’m writing only to say please be careful when you go to this hospital (and others). Do NOT leave your loved one here if you can help it. My advice would be not to leave them regardless of what any nurses or other staff tell you. On June 2, 2022, I waited for 5.5 hours with my mom in one of the ER rooms. I asked two of the nurses if it would be okay for me to leave, to resolve a work-related issue that arose at the same time as our medical emergency, and come back. I was told “take your time” and that I could come back any time to be with my mom. I specifically double checked on this very critical point due to past experiences. I was also told I would be called before she was transferred from the ER. When I returned two hours later, much to my chagrin, she was in isolation on another floor, as a “COVID rule out” patient. She was hooked up to artificial oxygen (although she has no breathing problems just normal hospital-induced anxiety), and I was not permitted to enter her room while they waited for “PCR test results” which I was told would take between 48-72 hours. The results came back within 24 hours which is still an unacceptable time of separation, given my mom’s various urgent needs, many of which can only get fulfilled at home. (39 daily tasks) After that, I was only permitted to see her for one hour per day. She was tied down in her bed for ten days. There was no warning given in advance that my mom would be separated from me and treated this way. Unfortunately I am sure our experience was better than many others as my mom got out alive. I am my mother's POA and Mt. Sinai has the POA papers. Please exercise caution when going here, only do so as a last resort, and I hope you read between the lines. 🙏
    11 people found this review helpful 👍

  • 1/5 Mercedes F. 1 year ago on Google
    Terrible, just read the news articles on it. I went for 1 OB appt. and it took 4 hrs! So many high risk women waiting and waiting as they had no other choice due to insurance. I've been an intern there for 1 school year during graduate school (I will not name the dept. but at my interview I saw 2 white mice playing in the kids waiting area eating whatever left over mess the kids would leave). Once I left I found out they had the nasty carpet to cover asbestos which was too expensive to fix. I remember we received a training from some head CPD detective who was so happy they separated the waiting rooms into 2 areas to keep rival gangs away from each other! They had lock downs every now and then so if you were there to eat you'd be stuck there. The cafeteria personal wow, sweet, helpful and their salads are awesome! We'd see a lot of cops pick up some of their delicious salads! I have never gone back and don't plan on it.
    9 people found this review helpful 👍

  • 1/5 Nadia P. 1 year ago on Google
    My family just lost their mother, and the security at the emergency room won't allow us in. They are not explaining what is happening. It's 49° outside and they're making us wait outside. The guards inside are laughing at our situation. What gives. These are grieving people.
    8 people found this review helpful 👍

  • 1/5 Keenan D. 2 years ago on Google
    It is now 12:49am I am a patient at this hospital. These nurses are terrible. Disrespectful is a understatement. My roommate IV Machine has been going off for the last 30 mins. You think anybody came by to check. I had to use my cell phone to call the hospital to get somebody to come by and take care of it. They do not do rounds. It’s not a great choice of hospital. I have surgery scheduled for this morning. Can’t sleep because you don’t know what’s coming or going. They tend to get a attitude if you actually know what your talking about. This is suppose to be a place to come get help and feel better. Not somewhere where you feel they’ll let you die.
    8 people found this review helpful 👍

  • 1/5 Bertrand W. 8 months ago on Google
    The doctors and staff are great; however I'm disappointed with the uncleanness of the facility and the 5th floor especially in room 509 in which I've attached photos showing blood stain on the certain from other patients and an old chicken bone on the bathroom floor plus since my mother arrival this room has not been clean, " which is 3 days". I went to the cafeteria and It was very unappealing and a homeless man was going through the trash consuming leftover food.
    8 people found this review helpful 👍

  • 4/5 Lisa M. 1 month ago on Google • 102 reviews New
    I moved to Chicago July 2019. if you're not a celebrity in Chicago good luck in getting a doctor who took their job for calling and not to destroy black and brown please somebody help me where is the doctors for black people who is not rich I have Medicare and Medicaid I'm disabled for

  • 1/5 Deonte B. 2 years ago on Google
    If I could give this place no stars I would. They put me through hell. The nurses are rude and have no clue how to treat it’s patients. The doctors are arrogant and not polite at all. They have the rudest staff. They have the nastiest food. They don’t set you up with any aftercare once discharged. They make you come up to the hospital and wait for the same rude doctors. Because of this hospital I had to go to another hospital to a third surgery where my leg was almost amputated due to their lack of care for me. I will never step foot into this hospital again. One of the worst experiences of my life.
    7 people found this review helpful 👍

  • 1/5 Jasmine E. 2 years ago on Google
    HORRIBLE!!!! I REPEAT HORRIBLE!!! do not come here. You'd be better off going to the County. I walked in for a 10am appointment main entrance, it was like a zombie apocalypse, right before they find out the virus is deadly and there is no cure. I walked clean out of there. Rude service staff, being handed a number when I should report to C100 Radiology. There were over 50 people cramped in one small waiting room during COVID-19!!🙄 Then they have the audacity to have high co-pays. I'm now going to Northwestern, more expensive but at least better care. They need to close this hospital, period.
    7 people found this review helpful 👍

  • 4/5 Laverne B. 1 year ago on Google
    On March 12 I had to take my spouse to the ER she couldn't breathe and it was very scary. Unfortunately the distinction from the hospital and ER I didn't make so we were in the hospital and had to u turn, I say that because maybe better signage would help stressed family members like me. 😀 As I ran in I was able to get her a wheelchair made it through security to Triage. They took her as quickly as they could. I stayed behind to give her details insurance and demographics. Then I was advised she would be in bed 9. I was told after I register her that I could go back. I was on my way back but Security stopped me. He had to confirm I could go back. He checked but didn't find her. Finally he found her in bed 11 and he walked me back. She was with Victoria what an amazing Nurse in that chaotic environment. There is movement, doing, talking and machines beeping constantly. But the best thing to me is the interns, doctors, nurses and staff was in CARE mode. Staff was wiping, cleaning and discarding. Nurses and interns was questioning to make sure they had what they needed. This hospital made sure to reach out to my wife's Nephrologist and that to me is golden. I see several not so good reviews but the day to day of a Level 1 trauma center might be missing what you might get in the form of hugs and kisses from a regular hospital but they make up for it in ACTION. I'm glad my spouse had this team working on her. Thank you Mount Sinai 🤎🤎🤎
    7 people found this review helpful 👍

  • 1/5 Laura R. 2 years ago on Google
    Brought my mom to the ER because she has chest pain and trouble breathing. We’ve been here since 2PM and she’s only gotten her blood drawn. It’s great to see that they don’t care about an older woman in pain. I’m beyond furious at this point. Thanks for the ‘wonderful’ service. If anything happens to my mom, it’ll be on their conscience.
    7 people found this review helpful 👍

  • 1/5 Heal Thyself Counseling S. 3 months ago on Google • 5 reviews New
    My sister right now is being held against her will. She has asked on multiple occasions to be transferred to another hospital. You all performed a surgery on her that she didn’t need and all of her medical care has been terrible and to top it off a patient just verbally attacked her and the nurses just helped her do it. For me to be on the phone and witness this. I called up to the floor to the nurse for her to get up off her butt and go see about my sister who is currently waiting in the hallway because she is afraid to go in her room.
    5 people found this review helpful 👍

  • 1/5 Stacye T. 8 years ago on Google
    The staff at Mount Sinai Hospital is extremely unprofessional. They lack in customer service and conflict resolution skills. They are not attentive to the patients and their needs. The waiting rooms are over crowded and I personally observed patients leaving to seek medical attention elsewhere.
    5 people found this review helpful 👍

  • 1/5 Devin W. 7 years ago on Google
    Sinai is completely unprofessional. They nurses are constantly on their cell phones. They set up appointments on a weekend, (when the clinic is closed). When calling to set up or change a appointment, the nurses answer with a attitude. The doctor I'm assigned to. Never gave me his contact number. So if I have a problem I can't reach out to him directly. Which is ridiculous. If you miss a call from your provider, hope that its nothing of importance. Because if you call them back, and leave a voicemail, you'll go two or more weeks without a call back. Overall, this place is like dealing with school teenagers. They walk around as if they can't be touched, and fiddle with their electronic devices, while disregarding their job completely.
    5 people found this review helpful 👍

  • 4/5 Mayra Edith Camargo M. 1 month ago on Google • 62 reviews New
    Essential Hospital.

  • 1/5 Mara W. 5 months ago on Google • 15 reviews
    My visit was 10 months ago and I'm still dealing with how terrible this hospital is. I went to the ER and was barely treated after an extended and long wait. I was billed at the time and paid my bill. 6 months later I received another bill stating I owed a huge amount of money ($700+ remaining) and after calling them and my insurance company it was determined that I owed this money. The second payment where I was told that I am "completely paid up at this time." Now 10 months later I'm getting called by a collection agency for an amount completely unrelated to the previous two payments that I have made for a third part company that also treated me while I was at the ER. Mt Sinai has no way of checking anything related to this third party. DO NOT GO TO THIS HOSPITAL UNTIL THEY FIGURE OUT THEIR BILLING MESS. DO NOT RISK YOUR CREDIT RATING OVER THEIR INCOMPETENCE!
    3 people found this review helpful 👍

  • 1/5 Celene C. 9 months ago on Google
    Horrible service at emergency, almost a 7 hours wait and still not seen by a Dr. worst part you ask at reception and they basically laugh saying your pushed back and no one even checks on you and symptoms worsen. Only came because my obgyn belongs here and they don’t even tell you how long to be seen so you can receive faster care else where. Plus waiting area was so dirty no one came to clean bathrooms except once and saw two big roaches by the vending machines. I do not recommend coming if you are in deed looking for emergency care.
    4 people found this review helpful 👍

  • 1/5 Mari 7 years ago on Google
    Unprofessional, rude, and highly unorganized! More than half of the staff is completely repulsive! This is the place to go if you want to die in the EMERGENCY Waiting ROOM, just waiting! They treat their patients like numbers, and definitely show that their only priority is to get their pay. Heather from the Emergency needs to be reevaluated for her position and attitude! Repulsed to see that this a place where people rely on help and attention for their life and health! WORST EXPERIENCE ON BEHALF OF MY FATHER!
    4 people found this review helpful 👍

  • 5/5 Jaz 4 years ago on Google
    This 5 star is only because of RN Benita in the ER department. Most wonderful woman I have ever encountered. She is a blessing in disguise. She is what we encourage other Nurses/Drs to be. She deserves these 5 stars. Lovely woman. Thank you for praying for me and my family and for the words of encouragement.
    4 people found this review helpful 👍

  • 1/5 Maria Q. 2 months ago on Google • 41 reviews New
    Worse male nurse care l have ever had he was actually very strange. I couldn't wait to leave just to get away from him. 5th floor I'd put his name down but hey I'm not that mean.. He lied stated I refused meds... never did i just asked questions... He hardly checked on me. Never fixed my heart monitor had it fixed by the following nurse. Never shown me breathing exercises like he claimed to. Little guy needs to learn to do his job. No one was interested in you little guy move on.... beginning of December I must say doctors were amazing..er staff also... except for one spanish lady in charge of the heart ekg in er ... she has issues .
    1 person found this review helpful 👍

  • 1/5 osma a. 6 months ago on Google • 14 reviews
    Honestly the ER is just sad. Somebody needs to have a better control there.. I just came back from it they only took out blood and urine. Waited 3 hours and still haven’t told me nothing. The nurse in the front lil desk said that they have a new system and they are behind. I came back home to rest because I have GAD and not having enough sleep makes it worse. They never told me anything about my blood work or urine. I’m praying I’ll be okay for tomorrow to go to another hospital. This was just even more stressful for me.
    3 people found this review helpful 👍

  • 1/5 Renee W. 2 years ago on Google
    Worst experience ever in time of crisis. The agents charged with answering the phones do not announce the name of the hospital nor do they ask how they may help you. Kne woman answered the phone whole holding a conversation with another operator before saying hello. Upon transfer I was simply told hold on and no one ever answered. Please do not send your family members to this subpar place for healthcare .
    3 people found this review helpful 👍

  • 5/5 Mommy M. 1 year ago on Google
    If you get shot or someone you know gets shot please bring them here. They will do their very best to save your life. Coming from someone that had a loved one shot 15 times and survived here. Some ppl fate is different but Sini did their best and did not give up. Security guards are strict for the safety of the patient. GB
    3 people found this review helpful 👍

  • 5/5 Yocelyn N. 8 months ago on Google
    I gave birth back in December 2022 the hospital probably needs some remodeling BUT the labor floor I LOVED my nurses except for one lady who was so mean to me. Other than that I loved the staff especially a nurse named Alex she was a sweetheart I will always remember her ❤️ and they also gave me pampers a whole year worth of supplies 🥹🫶🏻 !!
    3 people found this review helpful 👍

  • 1/5 J p. 2 years ago on Google
    Had to take my mom to Financial/ Public Assistance at the 2653 Ogden Ave # 2 Building. We were missing a document that states my mom is an immigrant I asked the lady why they need proof that my mom is an immigrant and why does it matter. She said she she just needed a copy of it to do her paperwork in the computer. I asked her if there’s a place in Chicago where can I go to because we don’t live here.. she said I have to google it. When we came back the lady, she sent us away to the main hospital entrance for the other Financial/ Public assistance to turn it in. She did not want to help us even though we were there like an hour ago! Had to wait an hour to turn in that single piece of paper to the other building.
    3 people found this review helpful 👍

  • 5/5 Omar D. 2 years ago on Google
    I was i little worry to have my wife give birth here at sinai since there was no reviews about so i just had mine this weekend for valentines day, all can i say is you don't need to bring anything like i did just clothing for the discharge and maybe another clothes to take a shower for dad and mom other than that sinai provides everything kits for mom after delivery, clothing for baby during stay, formula milk and pumps will be provided here, the staff in the forth and fifth floor were perfect, so kind and with so much passion of what they do, this was my first baby so it couldn't be better in my stay here, rooms are clean and will provide a bed for dad. We are in pandemic so they don't let you get out of the floor or hospital at all they will provide food for dad but they said when covid cases get low they will allowed dad and one visitor to go in and out but they will not provide food so i was lucky. Overall everything was amazing again the care they give here is 5 star, thanks for this great experience sinai team, oh and there are ppl who speak spanish all around or will call an interpreter on phone, i would recommend it to anyone who fill unsure about giving birth here, and sorry for this long review but i looked everywhere for a review of any experience here so i had to live it my self to find out 😀
    3 people found this review helpful 👍

  • 1/5 Jeremy L. 1 year ago on Google
    This is the worse place to receive mental health services. They purposely create policies and procedures that hinder people from getting help. They’re ok with people being endanger as long as they’re not being physically harmful to themselves or others in that moment. They don’t have information on other mental health providers to help people when they cannot. When things become too much, they will tell you that it not a good time to talk to you and dismiss you. They refused to provide me care and offer me appointment although I explained that I am in need of help but due to me not having insurance, or money to offered services.
    3 people found this review helpful 👍

  • 1/5 lina m. 1 year ago on Google
    came in for an ultrasound and we’ve been waiting over an hour to be seen. my appointment was at 3 and we’ve been here since 2:30 waiting for my number to be called, the woman called for 41 and 42 but they weren’t here and i had 43, we told her but she told someone that came after us to go in, instead of us. hospital looks very unkept and the elevator on B is broken and doesn’t close. i will not be returning here to give birth.
    3 people found this review helpful 👍

  • 1/5 Daniela S. 1 year ago on Google
    If giving a 0 was an option. My mom unfortunately broke her leg and had to be transferred over to Sinai. We didn’t think that the care my mom would receive would be below average. If we had known this, we would have asked for a transfer but my mom was in so much pain and discomfort we let her stay. Big mistake! I understand nurses have a tough job and we are not the only families they care for. The lack of empathy was noticed in all nurses on the 5th floor. My mother had to wait for hours to go to the bathroom or receive pain medication. During the day my family was there so we were able to address these concerns but at night she was unattended for. My sister had to call the nurses station several times a week at night bc my mom had been paging the nurses station and no one came by. My mom had a catheter input and the one they gave her was not working so she kept wetting herself. The nurse was clearly bothered bc she had to clean my moms bed pad 3x. I was there to help my mom but if I hadn’t been there god knows how long she would had to wait to get the pad changed. She needed the pad changed immediately bc infection could happen. The event that put the cherry on top was my mom was scheduled to be picked up by the ambulance to be taken home btwn 3-4pm so they disconnected her machines and had her on a chair. My mom sat in that chair for 5 hrs before getting transported home to the ambulance. The ambulance guy said they tell us on the spot when to pick someone up so that’s why he picked her up at 930. So my mom was basically at the mercy of the staff at the hospital. I’m disgusted and upset that this hospital does not care for its patients. I can only imagine what it’s like for people that don’t have someone advocating for them. This hospital needs to do better and treat its patients with dignity and respect. There was one CNA who was soooo amazing. Her name is Yvette and I am forever grateful to her for being a caring staff member. She needs a raise bc she sets a perfect example of what caring for a patient in need is.
    3 people found this review helpful 👍

  • 1/5 Michael D. 2 months ago on Google • 25 reviews New
    Sinai hospital is great at making you feel like nobody gives a damn about you.
    1 person found this review helpful 👍

  • 1/5 Rodney R. 5 months ago on Google • 6 reviews
    This hospital is one the worst hospital you can go to in Chicago, they are super understaffed and you will be waiting forever just to get discharged. Someone needs to make some real changes at that hospital they suppose to care about the people they're taking care but nope it's just a job to most of them. They just come to get paid and go home. I wish I could give them a zero. If you care about your health don't come to mount sinai unless you really have to
    2 people found this review helpful 👍

  • 1/5 Heather M. 4 years ago on Google
    I never write bad reviews, but this is BY FAR the worst hospital I have ever been to in my life. Been here a couple times, once had to stay for about 4 days. Saw at least 6 or 7 different people who I believe were mostly students..actual doctor kept running in and out of my room to help others, so I'm assuming they're understaffed. Served old fruit to me. When I called once they were unbelievably rude to me, didnt wait for me to respond and actually hung up the phone on me. Not professional, complete idiots (never did find out what was wrong with me for my 4 day stay) and actually lied to me about a test they had to do so I would stay another night, then never did the test the next day because it was the weekend and it couldn't be done. So they just sent me home. Avoid this place if you can, it's just not worth it.
    2 people found this review helpful 👍

  • 1/5 Belinda A. 10 months ago on Google
    There's no way to enter the ER I had surgery 3 days ago and someone drop me off by the main desk here because This is the hospital where I had the surgery and the clerks ask me to go back outside and walk far distance she was rude knowing I was in pain and did nothing to help she said there's no wheelchair or anyone to take you another person went to find a wheelchair and took me to correct place. Doctors and nurses are very professional and caring.
    2 people found this review helpful 👍

  • 1/5 Shadow 2 months ago on Google • 4 reviews New
    I wouldn't recommend no one to come. The worst hospital in USA. You might as well die.
    1 person found this review helpful 👍

  • 1/5 Maricelis T. 3 months ago on Google • 3 reviews New
    This is the worst hospital in the entire city. I was sitting down, in the waiting room and I noticed something small and brown crawling up my pants. When I went to kill it; it turned out to be a bed bug. This hospital is unorganized, terrible and disgusting. Chicago close down this hospital. The health risks are terrible.
    1 person found this review helpful 👍

  • 2/5 Amanda N. 3 months ago on Google • 15 reviews New
    I need a procedure done. But before the procedure can be done, I needed blood drawn and a specimen to be turned in. Well, I dropped off the specimen in its labeled container. I kept checking my app to see if the results were available. The next business day, I inquired about my specimen. Well, here we are almost two weeks later and I have to drop off another sample. The lab lost my first one. I hate running around rushing to get this done prior to my procedure. Such incompetence!

  • 5/5 David J. 6 months ago on Google
    I was transferred in ambulance from Insight Chicago former (Mercy Hospital) with cluster seizures. According with what my husband witnessed their service was A+. I was admitted from August 29th to September 4th in 502. I thought these was it for me. In approximately 72 hours I had 15th seizures of which 4 were Tonic Clonic and I was experiencing the worst headache in my entire life. I had the opportunity to being attended by a group Physician and Neuro-team that I will normally expect from Rush University. The level of caring and compassion I received was amazing and my family were amazed. Definitely the new administration have improved the services and the fact that my Doctor and Neurologist arrange the right treatment to stopped the epileptic crisis was a miracle. My husband was very concerned because the hospital reviews are not the best and as usual families care about their loved ones. But from the very moment I had a seizure the response of the team and their knowledge make him feel confident about the treatment. Honestly the hospital is not bad it just overcrowded by patients who aren't having a threatening life emergency and instead to schedule an appointment with their PCP they take the hospital as a joke a patient's who really need to be seen promptly pay the consequences. Thanks Mount Sinai for save my life and been there for me when I thought I was not going to survive. ❤️
    1 person found this review helpful 👍

  • 1/5 Leonel V. 6 months ago on Google
    Place old, minimal privacy, no experience with new system, they’re unaware they over booked appointments, they don’t communicate with patients properly. It’s loud in the triage! Ultrasound is backed up! They only seem to have 1 tech!
    1 person found this review helpful 👍

  • 5/5 Tammara T. 7 months ago on Google
    I unfortunately ended up in the ED today and I was so impressed with the care and concern by the Sinai team! The nurse Keith is top tier! The physicians were great as well! This hospital is definitely in the business of caring and putting patients 1st!
    1 person found this review helpful 👍

  • 1/5 Mario C. 5 months ago on Google
    ER..so just to give you an idea. I got here at 9:00 pm, 12:30 am and still nobody knows what to tell me about my diagnostic. Oh, 12:30 am and counting. Security staff making fun of patients in the waiting room. Honestly last time I visit this place.
    1 person found this review helpful 👍

  • 1/5 Jack S. 8 months ago on Google
    Rush Medical Center is such an upgrade. If your ER has to have steel gates outside the ER, then the ER is not for me. The inside was absolutely ghetto, the ceilings had yellow stains seeping from them. This is where all the major trauma causes go, so if you aren’t a victim of a stabbing, shooting, ect. You will not be seen for hours. Was taken in an ambulance to Mt. Sinai, and had to take an Uber to Rush Medical to be seen.
    1 person found this review helpful 👍

  • 1/5 Grier L. 11 months ago on Google
    I have been on hold for 45 minutes waiting to get some patient information. The patient had a surgical procedure and no one has been in her room since three o'clock. When asked about her nurse (Dominque) very arrogantly some one passing in the hall stated, "Dominque left." I pray that this is not their patient care policy.
    1 person found this review helpful 👍

  • 1/5 W R. 9 months ago on Google
    My tenant has been abusing the system by not paying rents for years. She has several credit card debt judgements and eviction order. Despite she's receiving SS disability from US government, Mt Sinai Hospital submitted Covid rental assistance. Purerto Rican Cultural Center falsely contacted Cook County Sheriff Social Service falsely claiming they are "social workers" and "both children" are disabled. While eviction is stopped, Puerto Rican Cultural Center and Mt Sinai found a new home for the tenant 2 weeks ago. Neighbors stated to police that large truck came twice and moved their belongings and children no longer live there. However, tenant and her daughter lied to Cook County Sheriff as if they still live and they did not find new home. Therefore, Cook County Sheriff assigned a case worker to find a new home for them (although they already found new home and moved.) Neighbors further stated to police that tenant and her boyfriend sneak in at night without children and took appliance. Appliances are not tenants', and I reported police. I requested Mt Sinai Hospital and Puerto Rican Cultural Center to contact Cook County Sheriff that they already found tenant a new home, no resource of Cook County Sheriff should be wasted. They have refused.
    1 person found this review helpful 👍

  • 1/5 Omar V. 1 year ago on Google
    Worst hospital ever! if you want a nice hospital this is not it! Racist staff of nurses will laugh at you when you are in pain! or if you ask for just a cup of ice or a cup of water it takes 3 hours for you to get it! Never again will I willingly go there!
    1 person found this review helpful 👍

  • 5/5 Patricia G. 2 years ago on Google
    I recently wrote a review of Mt. Sinai as excellent and that has not changed. You will find it under my name regarding a colonoscopy I had done by Dr. Phillip Levine. THEN, A FEW DAYS LATER, a woman named Sandra Contrerarty pretty much copied my review word for word! I looked her up and she has nearly 900 reviews on Google, and MANY, MANY regarding Chicago's hospitals. MY QUESTION/CONCERN IS -- HOW MANY OF THESE REVIEWS DID SHE COPY FROM OTHER PEOPLE? IS SHE LEGITIMATE OR NOT? This situation bears some investigation. I don't want to base my opinions -- especially of hospitals -- on a review by someone who possibly faked it!
    1 person found this review helpful 👍

  • 5/5 C M. 1 year ago on Google
    I have had nothing but great experiences at this hospital. I had my first csection at the start of covid in July 2020. My incision healed nicely. The Staff was all great. I'm here again today, may 2022 for my ultrasound for my second baby. I was scheduled at a sister hospital and unknowingly came here. The Staff did all the work necessary for me to be able to be seen today. thank you much for going above and beyond to get me the care I need today. I look forward to having the same Dr for my second csection this fall. I have full trust in this Staff and Dr. Kwak! Thank you guys! God bless.
    1 person found this review helpful 👍

  • 1/5 Emelia F. 3 years ago on Google
    Unprofessional!!! You press the button for help and they ignore it they don’t see you for hours It’s nothing but money for these people they don’t care about people’s health. They always have attitude.
    1 person found this review helpful 👍

  • 5/5 Jeff M. 2 years ago on Google
    I had a wonderful experience. I was here a few months ago and the hospital is much cleaner and the cafe has been updated. Overall I found a group of people that cared and were extremely helpful.
    1 person found this review helpful 👍

  • 1/5 Maggie V. 3 years ago on Google
    Its the worst hospital ever ... People are rude and they dont even let you go in with your family i understand because of the coronavirus but they dont even let u say something supportive because they are just starring at you like cmon . You gotta go
    1 person found this review helpful 👍

  • 4/5 chukwudi i. 1 year ago on Google
    This review is mainly for Kim in dietary. She was amazing and went out of her way to make sure my food was perfect. Of course the hospital doesn’t carry vegan options like they should she made sure everything I had was vegan. I don’t know if she only works in the labor and delivery but I hope every patient especially the ones with special diets gets to have an experience with her.
    1 person found this review helpful 👍

  • 1/5 Anna 2 years ago on Google
    Horrible. My mom has a serious medical condition. Because of covid, we cannot visit while she is hospitalized. Constant runaround, different doctors giving half information. Currently desperately searching for a different provider to treat her because Im certain at this point they are just letting her die.
    1 person found this review helpful 👍

  • 1/5 Michael T. 1 month ago on Google • 4 reviews New
    Good thing they good students drs suck whole experience awful

  • 1/5 shakia e. 1 year ago on Google • 4 reviews
    If you want to starve and die , this is the place for it. I am placed on floor 2 ( surgery unit ) waiting for a possible surgery. The obgyn plan was to KEEP ME OFF OF PAIN MEDICATION, to see if i was going to need the surgery . Here i am 48 hours later , have not eaten, done anything . Ive seen the doctor TWICE , but my roommate had surgery that seems to be the top priority. The nurses do not answer the call light , i have mention to three different nurses i am week i need to eat . Nothing is changing , im just laying in a hospital bed . Not to mention the entire place is FILTHY. Blood was on my bed when I’ve arrived, bathroom is filthy. Call light thats in the bathroom is out the wall. After all of this guess what , they still can’t tell me what the issue is ! Hour 72, no surgery, nothing to eat

  • 1/5 Sgranni 2. 1 month ago on Google • 3 reviews New
    30 years ago I gave birth to my child. There were roaches crawling all over the floor. Recently, a family member has been there 2 weeks finally makes it out of ICU and moved to a room where there is 3 other pts. There are 4 TV's in the room that they say don't work because of an electrical problem. Makes no sense as monitors need electricity; and told me hopefully she gets better and can be moved to another room. So ignorant to say. Why would you put anyone in a room that doesn't have a working TV? I'm so angry with this substandard so called hospital.

  • 1/5 Stephanie K. 2 years ago on Google
    Very very crowded! Had to wait 3 hours just to be seen. Way too many people here & not enough staff. Staff is rude and unsympathetic towards people. Very disappointed going here. Never again.

  • 5/5 Patricia G. 2 years ago on Google
    I've had nothing but efficient and excellent care at Mt. Sinai. Most recently I had a colonoscopy done by Dr. Phillip Levine, and it actually was a pleasant experience due to his skill and personable demeanor. All the staff who assisted me that day were excellent and personable. I'm glad to be a patient at Mt Sinai.

  • 5/5 Sandra C. 2 years ago on Google
    I've had only productive and incredible consideration at Mt. Sinai. Most as of late I had a colonoscopy done by Dr. Phillip Levine, and it really was a charming encounter because of his expertise and affable disposition. All the staff who helped me that day were magnificent and friendly. I'm happy to be a patient at Mt Sinai.

  • 5/5 Jason S. 4 years ago on Google
    I found the hospital very efficient with friendly professional staff.Each time I've gone to get anything done concerning MRIs or CT scans it has been a pleasent experience..I have never been through emergency their but I'm sure it's just as professional

  • 5/5 patricia h. 4 months ago on Google
    I want to Thanks Jacqueline and her 2 students assisting for going beyond their work. They made my Labor easy and took good care of me during my postpartum.

  • 5/5 Jessi R. 2 years ago on Google
    The team it’s just gentle and nice!!! I had a excellent experience with my delivery there, nurse’s, Doctor’s are so human and patient I really recommend the Hospital. So grateful with all the staff!

  • 5/5 Bombers F. 2 years ago on Google
    I walked to er with minor abdomen pain. I was given blood work and a CT scan turned out I had a appendicitis and the surgeons did my surgery the next day. This is a good hospital and wasted no time in doing test. I was in and out within 3 days

  • 1/5 Xitllali C. 5 months ago on Google
    If I could I would give this hospital a -5. Customer service is awful. Dirty hospital rooms. There's 11 registration windows (in C1200) with only 3 reps and the room is full of people that are late to their appointments. People take time off from work to come to their appointments and they eventually have to take a whole day because they are not seen at their appointment time. Worst hospital ever.

  • 5/5 Arizona S. 1 year ago on Google
    I came her for abdomen pain and ended up having appendicitis. Their staff and the surgeons did an amazing job and I would highly recommend this hospital to anyone. I never would have guessed I had an appendicitis.

  • 1/5 Brigittè Ky “RaGiN RaVeN CroW” Givens K. 6 months ago on Google
    Once upon a time this was a good hsp, but now they ignore their patients. I had surgery, I'm in pain and 3hrs later nothing, and I'm in urine soaked sheets. Nuted come in dy. Ok and never come back !

  • 1/5 Adithya Rao A. 1 year ago on Google
    The Health checkup was good but the amount of time they take to even send a report back is way too late. The phone number is totally useless and the agents on the call keep directing you to different people and are very unhelpful. Worst customer service ever.

  • 1/5 Sara W. 11 months ago on Google
    The pharmacist is so rude! I’ve never talked with someone so immediately angry in my life. I was transferred to the pharmacy from another office to ask if they had my son’s medication in stock and her immediate response was yelling “we don’t give out that information over the phone” repeatedly until I hung up. Maybe she’s over worked or having a bad day, but that was completely unprofessional.

  • 1/5 Quinswella D. 11 months ago on Google
    No one answers the phones. I’ve been calling since last week trying to set an appointment waiting 30+ minutes and haven’t be in contact with anyone yet. I was referred by my OBGYN, but between reading the reviews and calling consistently and not reaching anyone...I’m not even sure if I want my service done here.

  • 1/5 Kenneth A. 11 months ago on Google
    I've had horrible experiences at Mt. Sanai. The last one cost me $948, after an ER nurse stole my mastercard/debit card. There are definitely strange things happening here. This is only one example of many other disquieting things that have occurred to me.

  • 1/5 Maria F. 1 year ago on Google
    The wait time is way to long came at 8am appointment. Didn't get out till 1pm.Nurse that saw me wasn't wearing gloves.Staff that touches your eyes need to wash they're hands or wear gloves.

  • 1/5 Berkay D. 2 years ago on Google
    My doctor send me there for a required test she can't able to do in her office. I'm uninsured, so I've paid what is required on my pocket which is totally fine. They also assured me this was the whole amount that needs to be paid. Even though I've paid my bill for the doctor and the hospital (i have a receipt for both) up front, they have sent me a new extremely expensive bill which I should not be responsible for since I've already paid. When I call the billing department, they wanted me to FAX them the receipt, I offered to send a scan via email and they would only accept a FAX. Like, do you want me to send it with dinosaurs?

  • 5/5 Christina W. 1 year ago on Google
    The staff at the pharmacy is amazing, they fill my prescriptions quickly and correctly every time. They have medication that other pharmacies have to order and they provide fills same day urgently like no other pharmacy can. The customer service is excellent.

  • 5/5 Eric B. 11 months ago on Google
    Our loved one Aunt Myrna is currently battling cancer and and fighting for her life at Mt. Sinai Hospital Chicago. I have to give a big SHOUT OUT to Rebecca Lopez LSW,MSW and PA ADAM, nurse Jeff and to all the docotrs and nurses involved in her care. They go above and beyond. You all are truly heroes of Healthcare!!!

  • 5/5 Sharon L. 1 year ago on Google
    Wait is never long... That is the kind of service I am looking for like many others 👍....

  • 5/5 Ruelas 6. 11 months ago on Google
    Great doctors amazing staff. They were very understanding and helpful throughout my girl giving birth and afterwards! Definitely a great hospital.

  • 5/5 Tazadia C. 1 year ago on Google
    This review is mainly for Kim in dietary. She was amazing and went out of her way to make sure my food was perfect. Of course the hospital doesn’t carry vegan options like they should she made sure everything I had was vegan. I don’t know if she only works in the labor and delivery but I hope every patient especially the ones with special diets gets to have an experience with her.

  • 1/5 INDIGO 7 months ago on Google
    Asian doctor in ER with purple hair abused me, ripped me purse in half. Security snatched my phone, it was unusable once I got it back and Sinai never resolved the issue nor with my phone.

  • 2/5 Ck F. 1 year ago on Google
    I've been waiting for blood results for a week. Waiting on the Dr. To call me and nothing. I call the clinic 3 times over 4 days period to speak to someone. I just get passed around from girl to girl for 45mnts. And at the end was just told to call back. Good news bad news I just wanna freaking know!!!!..

  • 1/5 Tom Y K C. 2 years ago on Google
    They had a problem of billing department, I mailed two times they still d don't get.next time I used the on line payment by that Doxo service they charge 3.99 for transaction fee but the payment still missing . Don't know where the payment go. keep sending me the bill.

  • 1/5 Shanel S. 7 months ago on Google • 2 reviews
    This hospital is low grade and falling apart. Please do not send your loved ones here- look for an alternative hospital or else. They have no masks 😷 and the nurses in the ER are rude. The one particular nurse said that there are patients in the ER that have been admitted and still waiting on a room for three days. Then when she overheard me telling someone what she definitely told me… she came back into my room an lied directly to my face saying she did not tell me that. So not she is calling me a liar and that I made up this when I have never been to this hospital before ever! This is disgusting behavior and the nurse named “Demi” has no heart to be a nurse and she is a clear liar. She only said she didn’t say it after actually saying it because she was aware I repeated it! This is unacceptable and poor behavior from a skilled ER nurse. Extremely unprofessional!!! The trust has been broken over a lie from a nurse who is supposed to be kind and have empathy!
    6 people found this review helpful 👍

  • 5/5 Porsha B. 5 months ago on Google • 1 review
    I delivered my baby here, my experience was great the nurses was nice especially Reem and Chelsea. Ciara was also a wonderful help she made sure the nurses stayed on top of things and provided the great service they did and she also even went above and beyond and provided me with a car seat since I didn’t have one. The hospital even provided free diapers . I left the hospital with so much stuff. If you are looking to deliver your baby here I would definitely recommend you to do so.
    5 people found this review helpful 👍

  • 1/5 Elnara U. 5 months ago on Google • 1 review
    not even the type to write reviews but the worst hospital i been to. i had knee surgery and anytime i would need pain medication or assistance it would take at least 15 minutes. for a nurse to arrive i promise i’m not even over exaggerating. i even heard one of the guy nurses outside my door acknowledging the assistance light and not coming in to check. if you have a choice please don’t come here. i will say the surgeons that took care of me where the sweetest people and so well at their jobs.
    4 people found this review helpful 👍

  • 5/5 Shenelle W. 7 months ago on Google • 2 reviews
    Today marks a week and a few days since I had a procedure done at Sinai Hospital Chicago. The staff was nothing short of excellent. I was extensively attended to, I was throughly informed, and overall amazingly taken care of. I felt safe under the care of Dr. Pierre Johnson and Dr. Karen, along with the rest of the team. My experience was top tier. Forever Grateful.
    1 person found this review helpful 👍

  • 1/5 Ana L. 1 month ago on Google • 2 reviews New
    Who is the housekeeping supervisor for this hospital? It is not only visually unappealing but it is disgusting all around. Poorly maintained, filthy, and it being old doesn't help. Unbelievable it is still operating. Makes me nervous as to how people are don't catch some infection from just the unsanitary it is.


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