I’ve been here since 8pm and it’s now 4:38AM and still waiting to be seen. I’ve never been nowhere near this long in any emergency room. A mother with her infant in front of me carrying her baby and falling a sleep while she holds her child. Insane!! Worse place to go with a sick child. You have to prepare and stay the night and sleep in their uncomfortable chair with your child. This is ridiculous!! Smh

This place is a joke. Waiting three hours to be called into the back for my child to be seen. Him vomiting. Cold running a fever with the chills. Diarrhea. this place is packed no one’s been called. Lack of help here I see. Came in at 415 and it now 715 nightmare should not need to wait this long ever. Waiting time is out of control. The service might be great once inside but it’s an emergency room for a reason (emergency)

I’ve been here twice in the last month for an appointment and the doctors, techs, and nurses are great but the rest of the staff are not. Once arrived you must check in which can take anywhere from 15 minutes to a few hours. Once you get to the counter you are greeted with employees who don’t entirely know what they are doing. Every time I come here, I’m asked if I need validated parking, every time I give them my ticket, and every time they don’t validate my parking…

Definitely first and last time coming here. I brought my 5 month old baby to the ER . The nurse that was checking us in was extremely rude . Telling me it’s normal that babies run fever after explaining to her that her temperature was high and yet she said there was no reason for her to be here that it’s normal to have a fever . Honestly she’s is not even a doctor to confirm that everything is well . Definitely need to hire people that actually want to do their job and have no attitude when assisting patients 😒luckily I couldn’t get her name because she didn’t have a name tag

This ER is just the worst. They lack urgency and empathy towards the parents and the kids they make sleep off their illnesses. 9hr+ to see a doctor and when you do, It’s like 2-3mins consultation and they back in their cubicle chatting like patients are not needing attention outside. This is the only ER you wait 3hrs+ with complains just to have your child’s vitals checked. Influenza A or B isn’t severe to them so even if you’ve been waiting 3hr+ to be checked, the next patient that comes in at that time gets seen and you’re left wondering if your hours spent means nothing. The checking staff attend to you like you’re ordering food from McDonald’s Clark’s like I don’t wanna verify my personal details so loud..how about a microphone next time 😏

They are so short staffed. My 5 month old baby was constantly vomiting and crying. I took him to emergency. They made us wait for around 3 hours. My baby just kept crying. I asked at the reception when will the doctor see us. They said there are no rooms and we can not tell you how much time it will take to see the baby. I asked them how many patients are waiting before me so that I can have an estimate of time . They just kept saying ‘we thank you for your patience ‘ just like some automated message playing. I had to leave looking at the condition of my baby and went to another place.

It's ridiculous that they had us waiting for 7 hours in the waiting room and my daughter with her broken arm. I can't believe the incompetence of the useless staff. And apart from that, all the staff spend their time joking with each other as if the patients weren't waiting, I don't understand why they don't do something to close this hospital. We are very disappointed!!!!

For the reputation and status that this hospital has you expect it to be definitely better than what you experienced. I have been there before with my son when he was newborn. Even then there was some issues such as long waits with appointments, confusion with doctors, ridiculous expensive parking, and inexperienced staff trying to make charts. However this experience this past month to the ER was one of the worst visits I have ever experienced at a hospital. My toddler had fell and needed stitches for his open gash on his forehead. We went and spent almost 7-8 hours at the ER which was ridiculous. From the potential covid patients in the waiting room to the lack of professionalism from the staff, it was circus. The hospital doesn’t separate patients when admitted based on symptoms and you will be sitting next to sick covid kids. It was reckless especially for my safety of all kids. Also the nurses will never check on you once you back in a room and the doctors are ineffective. We almost left due to the lack of patient care and made it to the parking garage. But they called back and promised we would be next which was a complete lie. I get we are in pandemic and we all need to show some courtesy and respect to the hard healthcare workers who are going through so much. So I gave them my some slack and patience but it was too much especially since seeing how they mostly standing around and laughing since our room overlooked the nurse’s station. I was not impressed nor with the residents stitching who’s hand was shaking when she did it. And you will validate your parking and still have to pay $11 when you leave. Utter rubbish.

My daughter had open heart surgery I can truly say this hospital is over the top- Dr Osama, anesthesiologist Michael Evans and nurses in CCU Tanya, Yvette, were amazing. You can tell they truly love their jobs. Such a scary time they made me feel relaxed knowing my daughter was receiving the best care. Thank you for everything and Dr Osama thanks for the drawing you still managed to do right after a long difficult surgery for my daughter. We will always keep this memory with us.

Quality of care is difficult to measure, since it is impossible to actually receive care at this hospital. My son has been referred there by his pediatrician, and we have had success being seen one time (when we waited hours past our appointment time for the doctor) in almost two years. We had issues with that doctor continuously cancelling appointments with no notice that were scheduled months in advance, and then having no availability for months for them to be rescheduled. We decided to switch doctors, and now it has been months and we are having the same issue. They've called twice to reschedule, and today they called and cancelled an appointment for tomorrow - it has been at least four months that we've been trying to get in to the doctor. If you choose to work with them, be prepared for constant frustration, no consideration for anyone else's time, no urgency from doctors or schedulers, and an eternal waiting game to be seen while you work your schedule around theirs and then they cancel with no notice. I wish I could give zero stars.

Everyone I’ve interacted with at this hospital has been more than friendly. I’ve never had any issues with anything or anyone. The doctors are beyond amazing. They are genuinely concerned with the well being of their patients. My daughter sees quite a few different specialists here and they have always had her best interest at heart. They follow up to see how she’s doing and speaks to her about what’s going on and not me. And to me that is the best part. I can tell them what she tells me but she’s able to tell them in her own words and they listen. Thank you!!!!

Surgery Review My child had same day surgery. The process from start to finish was fantastic. The check-in, concierge, nurses, my child's surgeon and anesthesiologist, were all incredible. Being provided updates on the surgery through texts was helpful and appreciated very much. After the surgery, the surgeon came in to update us and spent all the time we needed to answer any questions we had. Then we were called back to see our child in the recovery room. Before leaving the hospital, we went over over after-surgery instructions including pain management. As a mom watching her child go into surgery, I was full of emotions, worry was a big one! This nerve wracking experience couldn't have gone any better! Thank you so much for taking such great care of our child!

I wish I could leave zero stars. I came with my daughter for immediate care and waited a long time to be seen. Also I saw a lot of people coming in after 8pm because their website says they close at 10 however they told them they reached up their capacity for the day. Be aware and do not come after 8pm unless you have am appointment. Also if you're trying to call and your call is not being answered is because the lady at the front desk is pretending she is busy but she is not picking up those calls. She was mostly on her own phone. Zero empathy for kids or clients here 👎

(Translated by Google) Very very good attention to children how bad they don't always have someone who speaks Spanish and as with African-American women the receptionists have no patience and they almost yell at me (Original) Muy muy buena atención a los niños lo malo que no siempre tienen alguien que hable español y como con afroamericanas las recepcionistas no tienen paciencia ya casi me gritan

Went into the ER around 11PM and waited a little over 3 hrs. extreme teeth/mouth pain that was excruciating. Encountered a nurse for the majority and only saw a doctor for a short amount of time. They only suggested over the counter medication and gave warm packs. no tests, exams, nothing. brushed the pain off and sent us home with nothing at all. waste of time.

My son had a rare immune illness. We were referred to Children's in or around 2000 he received a stem cell transplant. The doctors, nurses, case workers, And even the billing department were so kind and helpful. My son is now the head of the math department at a private school now. He has given us a wonderful grandson. And we owe it all to the staff. We will forever be in their debt

Very bad experience, the truth is that we waited for hours in the emergency room to be told that the baby did not find anything and that perhaps it is a virus! that we could go and give him just Tylenol for the fever and I asked him and the virus?? He said he had to do a urine test and 2 hours passed and no one came, I didn't even check if he had a fever and my baby had a fever and he didn't give him anything and the staff even close the curtains in the room because they feel pressured, I'll look another hospital but I won't go back

Worst hospital. Granddaughter admitted 3 times in three months for the same problem. The doctors have no interest in finding the problem even though this can be life threatening. Tests were ordered and then canceled & ordered outpatient. One doctor had no clue what the other was doing. No compassion for the child or the parent. Edit: doctor ordered MRI and finally found problem with granddaughter. One compassionate MD finally listened.

If I could give a zero star I would. So my 1 star is my zero star. They let my son screaming for 1:30 half with nurses just looking at us not helping or getting help for us leaving the room knowing my sons lips were already damaged with blister we are dealing with a lip injury. Cindy P and her friend nurse they messed up my sons lips big time. We have been in so much pain emotionally, mentally but my sons is the one that will pay for their negligence with a lip reconstruction my heart will never be the same. I just wanted to get out of there because I thought my son was going to die in their hands. So so sad.

Dr. Rachel Follmer in Developmental and Behavioral Pediatrics is incredible. She listens to your concerns, looks at the entire picture, and has honestly been the best doctor we have had for my son. Molly is also wonderful and makes sure to get your concern/question taken care of quickly. I can't recommend this team enough and we are very fortunately to have them for our child.

This hospital deserves less than one star. Every time I schedule an appointment (which takes forever) they say they accept my bcbs insurance and days before the appointment they call me back and say they do NOT accept it. I even upgraded to PPO and have a referral from the Dr. they still make up some excuses not to schedule an appointment for my child. Hell, even getting the right person on the phone to make an appointment is complex. The call back feature is garbage too. You expect whoever calls will help you make the appointment but no, person who calls me back says “let me transfer you”. Frustrating at the point where I will never want to do anything with this place.

We brought our daughter in ER for involuntary muscular reaction that presented and got worse within 48 hrs - after 10 hours at ER the attending told us to ignore it and go home. There was no blood work, no eeg and they recorded a video for neurology to review because they were not on site. Neurology. They gave us in writing that we would see a neurologist in 48 hrs and now I am told that my daughters condition is not an emergency at sight unseen and appointment is on April 5 - If you truly want care for your children you may want to go elsewhere - Lauri does a great job of advertising but not providing appropriate care

Please do not go to the Genetic department in this hospital. Very lazy providers and manipulative department. They see you and tells that they need prior authorization from insurance and create a false visit for labs. Make sure if you go to this department do it PRIOR TO OCTOBER if you have private insurance since they take their own time in doing prior authorization. Otherwise, the patient will end up in paying a huge bill for genetic testing. All the other departments are excellent. This one department who do not care about patients. They are only their to make money and the authorities approve them and support them.

If you want what's best for your child ignored and prudent medical care gatekept from you, then this is the perfect hospital. You may think you came to an institution of merit, but will only find personified disappointment in lab coats making rounds. To them it's not about what's best for your child's quality of life, but what allows them to get out of your room as quickly as possible. The only solutions you will be allowed access to are the ones most clinically convenient for the hospital. The city should tear this place down and replace it with a landfill. At least then it would serve a purpose.

This is a wonderful hospital. Everything has run on schedule, the doctors and nurses have taken as much time as we need to explain the procedure and answer our questions, and they were fantastic working with our four year old son.

There's a child specialist here named Brittany. You can't miss her. She's got bright red hair and her spirit is just the same. A very excellent person in all she does! God bless you Brittany. Sad I forget the name of the middle eastern man who is just as great!

Im conflicted with my rating, it’s more 5stars to the ER doctor and nurses once inside the room and 1 star for the terrible waiting time and unbothered front desk staff/RN. We waited over 8hrs just to get a bed and another 3 hrs inside the room, 11+ hrs to be treated. The wait time made everything more stressful. Children that came in after mine, were being admitted before us because they had a fever or were vomiting. Which I understand, but waiting 11hrs at an ER is just ridiculous. Even though the attending staff was phenomenal.. kind, friendly, thorough, made my child comfortable with the way they talked to her and their empathy… the wait time made the visit so hard on us. Is this waiting time worth the quality of care being provided? I want to say yes now that it’s over.. but when you’re sitting there at the moment, watching your child suffer while waiting in the cold waiting area .. it can be very stressful and upsetting.

bad experience, my son was in the ER , I was there the whole afternoon they did blood test in my son and we waited hours and hours and for them To tell me they had lost my sons blood work! I mean who looses blood work of a child? And then tell me he can go home! I’m sure he’ll be fine “ one hour past , he didn’t feel good , ended up at another hospital and the best choice I had made! Never coming here again…

My daughter has been treated here on several occasions where we were admitted for 2 to 3 days. Let me tell you, this place treats you better than many hotels and restaurants! The staff is soooo warm, friendly, and accommodating. Of course the care and medical expertise are top notch. My 8yr old always says "mommy, everyone here are so kind".. everything is easily accessible and the amount of amenities for a hospital are impressive!

I bring my son here every time he gets sick. Why ? Because even though the wait time sometimes is 8+ hours my son gets the care he needs. Yeah some of the doctors look at me like why doing your child in for something so miner like a cough or stomach pain ect. I'm no doctor so if my kid is sick and I don't know what's wrong with h I'm not going to self diagnose my child cause what if the problems seems okay but it's not. Sometimes it's worth siting thier so you know your baby is okay at the end. This hospital is amazing I drive 45 min just to bring my babyy here

They make patients wait more in those rooms after making your appointment time for no reason. Why are we constantly been seen by MD in practice instead of the real MD???? Unsafe practices are common cause the pediatriciation can't act on initiative on acuteness medical need of my child rather they prefer to sit and chat then take vitals and the apointment is over.

Lurie Children’s hospital has superior patient care. My husband and i have used multiple specialists and we always receive care excellence for my Son who is now 5. Thank you for you professionals In physicians and nursing. Special people truly work here and create miracles every day. ♥️

to take care of my children, only here. I LOVE IT.

I recently brought my five month old into the emergency department after speaking with his primary pediatrician because he was experiencing rapid breathing due to congestion. The intake process was quick and his vitals were measured within the first 20 minutes of our visit. His vitals looked good and we placed back in the waiting area. It was a Friday evening and the waiting area was packed. During the waiting time I was getting a bit frustrated while waiting. We had wait over five hours before being taken into an emergency room. I was very frustrated during this time thinking they have may have forgotten about my son or they did seem to think his condition was important. I even thought i would go to another ED to seek care. You may have similar thoughts and feelings. All I can say is keep a cool head and trust the triage process. Your baby is were they need to be. I say this because once my boy was admitted the level of care and compassion from the doctors and nurses ways unparalleled. You can always speak with the intake people. My baby boy stayed two nights for observation and deep suctioning to reduce his congestion. We were sent home and he is doing better. His cold still persists but the severity of the congestion is reduced.

Staff was very friendly and informative. I was taken for my appointment early, and the staff made sure I was comfortable. My nurse Emily was very patient and helped to make sure I was comfortable through my allergy tests.

In person, the doctors, nurses, really all staff are fantastic. Overall, we will continue to use Lurie's for our 11 month old's specialists due to her young age and great in-person experience. However, that is where the great experience ends. Scheduling is far out, communication is poor waiting for results. My appointment was cancelled and I was not told. They tried to reschedule it four months out. Perhaps more staff is needed and I understand there are children with worse scenarios they are dealing with, but it has been over a week since I was told I would hear back on a second opinion regarding my daughter's MRI. There is little consideration for parents that are stressed and do not want to constantly call or message. My older child will only go to Lurie's if he needs absolute specialized procedures for children. In-person, great. Everything else has been stress inducing and poor.

I Loved this Hospital I used to be hospitalized in this Hospital and also I Loved this Hospital when this Hospital was called Children's Memorial Hospital oh yeah and I Loved this Hospital Because I had a very and also a really Good Great Awesome and Cool Doctor and his Name was Doctor Todd A. Davis

The doctors here saved my nephew's leg. Our three-month old boy had septic hip. Another local hospital couldn't help him, but thankfully got him admitted here at Lurie's. A brilliant surgical team operated at 1AM and saved his leg. Thank you!!

The visit my daughter had with Caren Mangarelli was the worst experience I’ve ever had with a doctor. She did not listen to what I was saying about my child, acted like I was lying, was argumentative, and her response to me was “why are you here?” She was extremely rude. Despite me saying that I have the most active child I’ve ever met, and even her early intervention therapists finding her activity level difficult to manage because she never stops running, jumping, climbing, etc the doctor still put in her notes that I need to “INCREASE her activity level”. My daughter will not be seeing seeing this doctor again. Despite the oath doctors take to do no harm it does not seem to be that she is in this field to help children, only to fix fatness. However, her unwillingness to listen to me resulted in my child getting no help with her health or her weight. The doctor has an extremely biased opinion that if you are overweight you must be lazy and over eat. My child does not over eat and is by no means lazy. My daughter, as previously stated, incredibly active. And goes several days without eating regularly. This was expressed to the doctor that my child doesn’t eat and regularly has diarrhea, and she brushed it off and continued to push the eat less move more rhetoric. I’m extremely disappointed in Luries for having a doctor like this on their staff. And I’m completely baffled that we were treated this way even though we had genetic testing done and my daughter has several gene mutations causing her weight problems. Despite how awful the experience was all together I will say the registered dietitian and the nurse Rosa that we saw were both fantastic and very kind.

My son was here from Oct 15 2021-Jan 26 2022. He was there for part of his cancer treatment on the 17th floor. The nurses were ok only a select few were amazing. My son also needed a sitter because he chewed through his chemo line. His sitters were good we had a few favorites and it was always nice to have someone to talk to when I couldn’t sleep. My son spent some time in the ICU the red team and the ICU nurses we had, LOVE THEM! However getting to ICU was a struggle, 3 rapid responses in less than 24 hours and on 6L of oxygen barely at 92%, In my opinion that isn’t a #1 pediatric hospital status. However the stem cell doctors, oncology, palliative care AMAZING!

Both the X-Ray technicians and the Specialist doctors are absolute professionals and certainly Angels. My daughter has very special needs and she has extreme aversions to being physically manipulated as was necessary for the x-rays required for her good health. The Lab Technicians were infinitely patient with her and also so very quick to recognize and adapt to her specific patterns of resistance, and so we were able to acquire the images. They treated her with care and empathy like any child in this position. I am so grateful. The medical specialist, Dr. Lullo, and his accompanying Dr. Johnson were extremely professional, patient and caring with my daughter during our visit, working adeptly with her special needs. They were extremely cordial and respectful with me, beleaguered Mom. Dr. Lullo demonstrated the greatest expertise in his field. He explained very clearly our next steps and answered all of my questions. I am exceptionally lucky to be advised by this team.

I Absolutely love this children’s hospital. The workers are Angels on Earth caring FOR YOUR ONE!!! Your babies become their babies. I am from Texas and I had the opportunity of a Lifetime to work here for a Year. It was the Best Year of my Life. From the Emergency Department to any of the 22 floors in this Breathtaking facility.

The best hospital for me, I have been taking my daughter for 12 years and the same doctor and specialists in dermatology, genetics, orthopedics, ophthalmologists who come from Hawaii have seen her, I feel blessed to have this hospital and that my daughter is still alive, recently In an emergency surgery Karen the nurse on the 20th floor was very noble and respectful and helped in everything God bless you Karen and thank you

Excellent hospital and outstanding staff. We are specially grateful to the neurosurgeon Michael Decuypere who saved Luna's life. All the people there was very very professional and the family was always well informed and supported . Thank you so much for taking care of my friends and their lovely daughter!!!

Amazing team of people in all departments. Excellent care for my both of my kids.

Took my son with a splinted leg on Memorial day, they took care of him right away. ORTH team did an awesome job on his leg, the whole staff was attentive and caring. I saw the X-Rays of the splinted bones before and after the alignment procedure, they kept us updated all the time, and I felt our son is in good hands, they did a awesome job on him, couldn't ask for more. Great nurses, great doctors, and great all other staff. A big thank you from my heart and our family! PS: they even have a specialist that plays and distracts the child when IV or other unpleasant procedures are made to him.

I called for allergy testing and had to wait on the phone for more than ten minutes before the call just disconnected.

We recently were at Lurie’s for ER visit and subsequent admission to hospital. My son was reading low oxygen levels due to Covid, cough and spiking fever for 5 days. Here are some insights from our time: Drop-off: easy, little traffic, was able to take elevators up to ER Entry to ER: security was the first to greet us with a gruff “take new masks and sanitizer, lines there”. No one else from staff to welcome. Wait: people were sitting everywhere including seating near the entry line so it wasn’t clear at all how long wait would be. I held my 5 YO for 20 minutes and would sit on floor or stand depending on our spot or line. Registration to ER: was quick as they had a lot of info on file. The poor person working herself sounded sick. You could tell staff are tired. Triage: next you see someone to tell them symptoms. They listened to his heart and chest too and told us we’d be called alphabetically. Wait: 20-25 min waiting in a pretty busy waiting room until his vitals were taken. Vitals: quick experience and staff friendly but room and equipment looked like it could use some cleaning and repair. This was the first and not last time during our visit that equipment was not working as staff needed. Admittance: taken back probably 45 min after we arrived to a room where I had to walk entire length of the shape of building until we got to our room. So many people on computers (10 or so) once you’re back there - wow they must have to do a ton of paperwork constantly. Initial consultation: the first person we saw seemed extremely new to this role or profession. Little to no communication on who they were, what they were going to do or what I could expect. They also didn’t seem confident navigating the room, equipment, etc. This is the second time in our visit that something wasn’t working - the computer in our room. Staff and Drs didn’t seemed surprised at all just bothered by it (understandably). Staff wrote down things on a paper towel since computer didn’t work. I felt bad that they didn’t have what they needed to work efficiently. X-ray: was fast and efficient as they came to his room to complete it. However, I never was able to see the images as the computer didn’t work in room so Dr had to go view outside and I had to just take their word for it. Admittance to hospital: we were checked in a few times by nurses but again it felt like I had to do the probing of “so what’s happening right now? What is the gameplan? What is the timeline and indicators for us to go home?” My desire was to keep things moving and it felt like staff were on “island time” in comparison. We also had a third experience where equipment didn’t function (to check his ears it was broken and dr had to go find and hunt down another one). Food: you order to room using phone and wait 45-60 min afterwards for food to arrive. Breakfast was pancakes and omelette which was prepared with veggies we didn’t ask for, lunch was chicken sandwich and tater tots where chicken was cooked to a dry, dry death. Not worth it to hospital to invest in online ordering system that delivers quickly or outsource? Discharge: didn’t take too long to get out once we decided/permitted to leave, maybe 30-40 min tops. We walked out rather than a wheelchair or anything to assist. Final thoughts: overall my son was able to receive the oxygen he needed and the presence of medical professionals. We are happy he is healthy and grateful. However, my main sentiment is that much of the staff seemed new, somewhat unsure/unconfident, and the equipment needs to be audited and replaced for the staff to have what they need. I didn’t feel extremely confident while there so I have to imagine that’s not the sentiment Lurie’s is looking to have impressed upon families bringing their children. Grateful to all who treated him but hospital leadership needs to be present and constant to help deliver on what their million dollar marketing and branding campaign is selling.

The sprawling campus of Ann & Robert H. Lurie Children's Hospital here in downtown Chicago, as soon as I turn down Superior street the towering facade of the hospital complex comes into view, with its modern glass and steel design reflecting the city skyline. Inside I'm always impressed with the light, airy corridors and colorful artwork displaying scenes of children at play. This was designed to be as welcoming and comforting an environment as possible for young patients and their families. Signage is clear and staff and volunteers are everywhere ready to point visitors in the right direction. Nearby you can see the Magellan statue that greets visitors outside the hospital's main entrance for decades. It serves as a reminder of the long legacy of compassionate care this institution has provided to Chicago's children. The new building achieved LEED Gold certification, reflecting the administrators commitment to both cutting edge medicine and environmental sustainability. Wandering the halls you notice play areas, classrooms, a simulation center and a rooftop garden space, offering innovative programs and therapies to support each child's well being. Being in a major academic medical center there was a real sense of discoveries being made daily that would help sick kids around the world. Hours will go by in this busy but hope-filled place. The dedication of the staff, I have no doubt that any child receiving treatment under this roof is receiving the very best care. Chicago is fortunate to have such an outstanding pediatric hospital in its midst. I hope it continues its invaluable work for many years to come.

Easy parking great doctors and staff all is well kept and clean.

For the past 5 years, I've been taking my daughter here when there is an emergency. I understand that there are more patients. However, Staff thinks it's cute to gossip, relax, kick back behind the screens on their phones, while there are children screaming, crying, and in pain. Where is the professionalism? Ridiculous! I've been here since 4:30 pm. It's 9:01 pm. Tylenol is the solution to everything at the ER. I could give tylenol to my daughter at home. This hospital, in my opinion, has lost its reputation. It's not the same.

Last year my child was hospitalized for a week due to pneumonia and some complications from it. His was sent to the ER from his pediatricians office (they called the ER to inform them we were coming), so as soon as we got there there wasn't much of a wait time. The entire time I'd say the staff was caring and attentive and did everything they could to help my child feel better. I was very impressed by this and thankful that they were able to help them recover. The only thing I'd say is an issue is the scheduling department. The wait times are entirely too long. No one should have to wait until eternity to wait for someone to answer. I've tried calling twice already to schedule an appointment for a specialist and I cannot get someone to actually answer and be of any help. The first time I had to hang up because I was at work and couldn't wait all day long. The second time someone answered and then transferred me, only to get the automated message they were closed. So, how many times does a parent have to call to actually be answered and get an appointment scheduled? I'm not sure what specifically needs to be done, but that department needs an overhaul - as evidenced not only by feedback, but that of other reviews I've read here too.

Been waiting almost five hours for my 6 year old to be seen. The nurse at the front desk called security on me for asking for a charge nurse. I was told my son couldn’t eat or drink anything until he is seen by the doctor. As of yet still hasn’t spoken with anyone… unbelievable!!!

Great staff and very courteous nurses. We were travelling from Dubai and our daughter had a bad fall. The staff treated her with love and care and didn’t charge us a single penny. Was really overheated by their gracious service. Thankyou Team Ann& Robert Hospital!

This is a very honest review of my experience from 08/22/22 to 08/23/22. I am thankful first, to God Almighty for a successful surgery granted my daughter and secondly for the amazing experience from the receptionist who loves blings to the entire nurses, doctors and non medical members of staff that made this an easy phase. I will be mentioning some names only because I remember them particularly but if you ever had to help Zifana in one way or the other during this admission then know that I am equally thankful to you too. Dr Rastatter and Dr Lee from ENT dept are amazing, very knowledgeable and soft spoken. They both took time in their own ways to explain and made sure my husband and I understood the procedure and answered all questions respectfully. The Anesthesiologist Dr and her colleague (names forgotten) you both rock and are excellent at what you do, let me also add very kind too. To the Nurse at PACU that helped my baby stabilize after surgery , I can’t remember you name now, you are truly a Nurse at heart and you understand what empathy is and to your colleague who helped wheel us out, thank you both. How can I forget Nurses Wendy, Mallory and Susy, we received an exceptional before and after service from you all. A very big thank you to Larry from the patient transportation dept who sang so beautifully and also had a personalized song with his own name while transferring us to a room. Thank you all for you professionalism and hard-work. There’s no amount of money that can compare to your sacrifices, but I pray God’s blessings on each and everyone of you today and always. To conclude let me say that this hospital was well taught of before putting together and the employees are a reflection of their management’s vision.

This hospital has saved my life three times. I was born in 1972 with a congenital heart defect. Children’s Memorial performed an arterial switch heart surgery on me at one day old, and performed Mustard’s Procedure on me when I was 13 months old. This was a newly discovered procedure to correct a defect that caused “blue babies” with congenital heart defects. 42 years later, they still had my records and doctors who specialized in adults with these defects. They transferred me to Northwestern Hospital to put a pacemaker in me. 4 or five years later I had another congestive heart failure and they installed a heart pump with which I am living today!

Good and efficient job

I Loved this Hospital I used to be hospitalized in this Hospital and furthermore I Loved this Hospital when this Hospital was called Children's Memorial Hospital goodness definitely and I Loved this Hospital Because I had a very and furthermore a truly Good Great Awesome and Cool Doctor and his Name was Doctor Todd A. Davis

The 2 doctors that saw my son were wonderful and very helpful. The wait wasn't long.

Had to wait over a year to get dental appointment for my toddler. Once there, we waited an hour to finally be called. There was no apology or “thanks for being patient”. After questions from the nurse, a patient that was in the waiting room with me for only 10 min was seen by Dr before we were. It’s not easy to keep a 2 yr old occupied in a non stimulating waiting room for an hour. Receptionist were kind and understanding.

Worst hospital in Chicago. They are very slow in the emergency room. Overcrowded with lack luster staff. Takes nearly 4 hours to be seen by anyone for anything. Came to this hospital twice in one day and waited hours to still not be seen by any staff from the Children's division. Chicago needs a new hospital to support children with better care and service.

Lurie Children's Hospital provides so much care for a child in every sense. Not only top of the line medical care, but also they care about a child and their family members mental health during their stay. Recently, a small group of our team went for a tour and dropped off donations. Clare from the hospital was an amazing guide and opened our eyes to so much more that they do. From art rooms, game rooms, library, outdoor patios, and more. Lurie Children's Hospital is top on our list of who we contribute to year after year. Thank you to everyone for all you do. ❤️