1/5 Darra M. 6 months ago on Google • 3 reviews
I
am
writing
to
express
my
deep
concern
and
disappointment
regarding
the
extended
waiting
time
experienced
while
in
the
emergency
room
at
University
of
Illinois
at
Chicago
medical
Center
.
My
purpose
in
writing
this
letter
is
to
bring
attention
to
a
distressing
situation
that
occurred
on
August
29,
2023
when
left
waiting
for
an
agonizing
ten
hours
before
receiving
any
form
of
medical
attention.
First
and
foremost,
I
would
like
to
stress
that
I
understand
the
challenges
faced
by
emergency
departments
and
the
need
to
prioritize
patients
based
on
the
severity
of
their
conditions.
However,
a
wait
time
of
ten
hours
for
an
individual
in
need
of
medical
attention
is
wholly
unacceptable
and
reflects
a
clear
breakdown
in
the
hospital's
ability
to
provide
timely
and
appropriate
care.
Not
only
did
this
extreme
wait
time
cause
excessive
physical
discomfort
and
distress
for
my
mother
but
it
also
reinforced
the
perception
that
their
well-being
was
not
a
priority
at
the
University
of
Illinois
at
Chicago.
The
lack
of
communication
and
transparency
throughout
the
waiting
period
only
added
to
the
mounting
frustration
and
anxiety
experienced
by
both
me
and
my.
The
staff
was
very
rude
and
unwelcoming.
I
urge
you
to
investigate
the
circumstances
surrounding
this
incident
promptly.
It
is
crucial
that
measures
are
taken
to
prevent
such
extensive
waiting
times
from
occurring
in
the
future
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