Oak Street Health

Medical clinic Medical center Wellness center Corporate office Local medical services

😠 If you're a medical assistant, I suggest you look elsewhere. This company will try to entice you with bonuses and incentives only to trap you in working there for 2 years or you have to pay it back lol. Training is so very poor and management really does not seem to care as long as they have a warm... People often mention medical, care, Street, call, work, records, called, systems, Health, people,


Address

30 W Monroe St Ste 1200, Chicago, IL 60603

Website

www.oakstreethealth.com

Contact

(888) 898-6762

Rating on Google Maps

3.10 (131 reviews)

Open on Google Maps

Working Hours

  • Sunday: Closed
  • Monday: 9 AM to 5 PM
  • Tuesday: 9 AM to 5 PM
  • Wednesday: 9 AM to 5 PM
  • Thursday: 9 AM to 5 PM
  • Friday: 9 AM to 5 PM
  • Saturday: Closed

Featured Reviews


Frequently mentioned in reviews: medical (16) care (12) Street (10) call (10) work (8) records (8) called (8) systems (7) Health (7) people (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Tonja E. 1 year ago on Google • 12 reviews
    If you're a medical assistant, I suggest you look elsewhere. This company will try to entice you with bonuses and incentives only to trap you in working there for 2 years or you have to pay it back lol. Training is so very poor and management really does not seem to care as long as they have a warm body. You work yourself ragged because they use 2 EMR systems, which do not communicate well, so it takes you three times longer to do one task because you have to document in both systems. The trainers do not follow medical assisting protocol, so if you're a new MA, you're going to learn a lot of really bad habits that will get you terminated with a reputable company. The clinic was filthy because staff do not clean the rooms between patients and the floors were so sticky and disgusting, I couldn't return to work after my 3rd week. I also developed Covid after my 1st week and flu my 3rd week of employment, so this proves the place is not sanitized after each patient. This clinic is a cesspool of microorganisms and corrupt management...so RUN!
    4 people found this review helpful 👍

  • 1/5 Banjo Cricket U. 4 months ago on Google • 27 reviews
    I stopped going to Oak Street Health because of the third party that is always in the examination room with my doctor and myself. They claim that this third-party person is there to take notes and to enter data into the computer in my medical file. I say that is hogwash and I feel as though my rights are being violated. They need to stop this practice because I cannot open up to my doctor and let him know my true needs because whether it being embarrassing or humiliating. Because of their practicing policy on the third party, I have neglected my own health because I have stopped taking certain vital medications just because I cannot see my doctor in privacy. It has also been nearly a year since I had a visit with my PCP. I am approaching 70 years of age and feel as though I should see my doctor on a regular basis.
    2 people found this review helpful 👍

  • 3/5 Karl Richard A. 7 months ago on Google • 5 reviews
    Used to like Oak Street. Nice people. Everyone seemed attentive. Until now. A month ago I had lumbar spinal surgery for the 3rd time. MAJOR surgery. A week after release had scheduled an appointment at Oak Street, where it was obviously clear I needed transportation. My surgical scar had not even fully healed. Day of appointment, no transportation. Told the operator that someone needs to call back to deal with this ASAP. Did not get a call back for over a week. Then again today, a month later. No one cared enough to even check-in on my post-surgical condition. So I see no need to deal with my primary. I'll call you when I need you. Which, you made abundantly clear, I do not.
    3 people found this review helpful 👍

  • 1/5 Valli M. 1 year ago on Google • 5 reviews
    Staff very friendly, but handling appointments and paperwork not so much. appointments times changed from one person to another on computers, had to double check several times. Once they have your medical records hard time having records sent to another provider, as of today I still do not have my records, this has been going on since May 2022.
    3 people found this review helpful 👍

  • 1/5 June J. 9 months ago on Google • 10 reviews
    The concern is do they really care or its all about the numbers. All the money they never advertise on tv yet the workers are out hustling and soon if they not happy they are replacing. They set the bar too high. They flip employees like pancakes. So if you thinking to become a employee its a lottery. What are they really doing to make the company grow. Employees are putting up there money doing the leg work more than what most marketing people do. People in big cities cant compare to small cities. All this is just a lottery so dont look for long jeopardy on the job.
    2 people found this review helpful 👍

  • 1/5 Mark M. 9 months ago on Google • 6 reviews
    Absolutely the WORST IN MEDICAL!! BRANDON is the only person in the whole facility that has a clue!! If u have a care team u may die before u get their help! They only got one star because I can't do a negative rating!!
    2 people found this review helpful 👍

  • 1/5 Suzanne K. 8 months ago on Google • 4 reviews
    I have called for 3 days about a problem and no one will call me back. I am fed up.
    2 people found this review helpful 👍

  • 1/5 Michael B. 2 years ago on Google
    When you walk in the atmosphere is similar to a restaurant...Welcome ...great to see you etc. The real medical service consists of ordering medications that were prescribed by other doctors any other issues you will be instructed to call 911. Afterward call Oak Street Health to let them know what happened. Which breaks my heart because having worked with many hundreds of businesses over the last 40+ years it is the greatest business model for medical care I have seen, and that we in our society need. But when you are a fully confirmed client and walk in on crutches with a full leg cast and they ask nothing about itor the pain or shock you are in is obvious. Care is not in the picture.
    2 people found this review helpful 👍

  • 1/5 Sheila M. 2 years ago on Google
    Had to wait for doctor for 45 minutes the first time an d 25 minutes the second time… Made appointments for testing with doctors that we don’t like and had never gone back to. Did t ask me about them. Hearts several of the women employees talk not good about the older patients. The waiting area is cold and un inviting. We will not be back, God willing.
    2 people found this review helpful 👍

  • 5/5 Nick F. 2 years ago on Google • 4 reviews
    Extraordinary! Totally professional in a relaxed, comfortable manner. The smiling staff made me feel immediately WELCOME and I felt like I had finally found the RIGHT PLACE FOR ME! They are even courteous, pleasing and KIND to send a driver to pick me up at my apartment and return me afterwards. I've never experienced THIS KIND OF GENEROSITY and COURTESY in my life! They're absolutely THE BEST in Albuquerque, and I invite everyone to join! Thanks for the GREAT CARE YOU PROVIDE Oak Street Health!
    1 person found this review helpful 👍

  • 3/5 Carolyn J. 2 years ago on Google
    I don't know how I feel about the Oak Street Health system... I don't feel my provider at OSH keeps me informed about my health & test results. I've had scans & radiology films done, but I haven't heard from the medical provider for awhile now. Also, do you have MD on staff?
    1 person found this review helpful 👍

  • 2/5 Liz B. 1 year ago on Google
    Heaven help you if you go to one of their "events" and give them your actual contact information (give a fake phone number). They call repeatedly trying to get you to sign with them for primary care. Their telemarking calls start out stating they are returning your call. really? I never called them to begin with. I was stupid enough to show up for free food at Cracker Barrel and give out my real information on the form they asked us to fill out. This kind of telemarking is inappropriate, but then again I'd guess they are a for profit company. They state they have grants from medicare that pay for the "free" things they give people. They also push advantage plans (why not sell Gap and D plans? - Oh wait - with advantage plans the networks are so narrow you are less likely able to leave them, and you have to pass medical underwriting to get back into regular medicare Gap plans - so you don't have unlimited copays and out of pocket so you may be trapped that way too) and try to get you to switch from whatever you currently have to one of the plans they are pushing. I'd guess this an income stream of theirs - eg commissions or a bonus for providing the "lead" (eg you as the patient) if you sign up for one of the several different plans they push.When you look at the company's career opportunities, a number of them are in sales - since when does a legit medical clinic have so many employees in "sales""???). Another huge problem using them is practical and could be medically dangerous depending on your medical history and needs. Their medical record system is not one that any of the majority of major hospital systems use (eg they don't use EPIC). As a result if you need specialists they may well have no access to your primary care records and your primary care person with them has no access to your specialist visits unless you fill out a release of information after each outside of their system visit . And of course in the other direction fill out one for Oak Street so that your specialists have access to your primary care records. Often it can take weeks for records to be sent regardless of who is sending them and even more time to get uploaded into the respective system. This compromises care (and can be dangerous for you) - especially if you have a number of health issues that require different specialists. If this company was smart they'd switch over to EPIC since EPIC has the largest market share with hospital systems, where so many of the specialists work. (the ONLY system used by the 3 credible medical systems in our area - the 4th system uses Athena but they are a failing, close to bankrupt for profit that is busy closing offices left and right. Where I live most doctors are employees of one of the 4 hospital systems, there are few private practices out there (This is an accelerating trend in medical care and eventually most doctors will be employees working for a large hospital system that own numerous hospitals). It makes no medical sense to have your medical records spread across multiple electronic medical record systems. It will compromise your care, sometimes dangerously. I have had several long conversations with their sales personnel (over the phone and in person). One even told me s/he (protecting that person) gets a list of "leads" who haven't signed up after a certain number of days since attending an event or after the last call they made. LEADS??? We, as potential patients are LEADS? I realize in the sales field potential customers are called leads, but health care is not the same as selling vacuum cleaners. I'd be very cautious about using them as your PCP for all these reasons.
    1 person found this review helpful 👍

  • 5/5 Susie H. 2 years ago on Google • 11 reviews
    Upon my first appointment, I walked in and they took my info. I was called back promptly to go over history ( verbally) No filling out a book of my history. Friendly and efficiency. Truly the easiest transition I have experienced 8n my life.

  • 5/5 Ray S. 2 years ago on Google
    My overall experience on this day was a positive one; I was called in very soon and Luma Beydoun, the nurse practitioner, listened carefully to what I had to say about my dilemma with a temporary hearing loss. She immediately called in two prescriptions. These appear to have made a big improvement in my hearing. She also called me two weeks later to check on my progress. Things have now stabilized

  • 4/5 Buford Griffith J. 2 years ago on Google
    The services at Oak Street Health have been satisfactory but my wife and I lament the fact that we have never been seen by a physician. The Nurse Practioners have been more than efficient but we have always considered their exams as preliminary to being seen or at least having conversation with a physician. We have been patients at Oak Street Health since October, 2021 and have not been seen by the physician assigned to the facility.

  • 5/5 Mary C. 1 year ago on Google
    I totally recommend them over and over!! Love how they know I go weekly to get Covid test for work, in and out in less than an hour!!! Great Job gals and guys!!!

  • 1/5 Lisa S. 5 months ago on Google
    This is not a place where you can have a long term place of work. Its more about are you part of our group to succeed. No matter how hard you work it never good enough. I was a past CRM. CRMs are treated like dirt and treated like we dont work. My past supervisor always say the OE’s works hard but what about CRM. Good CRM get in with their team but get treated less. OEs can complain and put their reason not succeeding on the CRM but as I learn people can be put in good places and if they dont know how to interact they want bring in people. CRMs are not treated like part of a team we are just personal assistants to the OEs verses being a part to engage in the community and put them in quality places. People hold positions that may have the knowledge but no leadership skills. The door at OSH is a revolving door. They need to do a survey on how many people have left jobs at centers in a certain period of time the facts and numbers will show. Look somewhere else.

  • 1/5 kataro s. 1 year ago on Google • 1 review
    Oak St. Health is worthless. I have been trying to get records for over a month (Oct 3). Totally unsuccessful. I am going to find a new doctor. Do not join OSH.
    1 person found this review helpful 👍

  • 1/5 Alfreda T. 5 months ago on Google • 1 review
    I should have requested a different Dr sooner. Had a heart sonogram in December 2022. Never heard from dr about results until March 2023 and thats because i made the appointment. I went in with a complaint and basically was told I had cancer. Was scheduled for CT scans and mri but the Dr. Never reached out to communicated the findings of test unless I called him. Still no confirmation of his suspension.
    1 person found this review helpful 👍

  • 3/5 Terry and Donna C. 5 months ago on Google • 1 review
    I liked Oak Street Healthcare when I was in Cleveland Ohio. I moved to Tennessee for 2 months now I have been trying to have it transferred. I talked to someone and they said that they put in the transferred and someone was supposed to call the next day never heard from anyone. I have talked to like 3 different people and the same
    1 person found this review helpful 👍


Similar Wellness centers nearby

CLEAR Immediate Care image
1
CLEAR Immediate Care
Urgent care center
🫤 Great staff and easy appointment. However the facilities are substandard - two years after the pandemic there's no reason to be performing tests in an unfinished garage. I felt no confidence in the process, and the provider is merely there to point you to the back where a non medical looking indivi...
4.70 (2.6K reviews)
Innovative Express Care image
2
Innovative Express Care
Urgent care center
😠 The doctor was really nice but the nurse staff and front desk staff have no idea what they're doing. I had blood work done and the nurse poked me twice before saying she couldn't do it and then a third nurse came in and had to draw it because that first nurse "should've notified someone the first ti...
4.70 (2.5K reviews)
Aayu Clinics image
3
Aayu Clinics
Medical clinic
😠 They barged into my examination room and let me know my insurance didn’t cover my annual physical. I asked if they could call them to confirm and they replied “No I can’t, I’m in the front handling walk in patients”. I called my insurance myself, asked her to speak with the receptionist at the clini...
4.60 (1.7K reviews)
Concentra Urgent Care image
4
Concentra Urgent Care
Occupational health service
😠 Why is any business using this place!? Yes the Unhelpful staff is actually polite, however, they are unable to troubleshoot minor problems. I usually am one that pays for kind service and will travel for that precious basic desire of humans. However, in this case, being polite is NOT enough. I a...
4.00 (1.5K reviews)
Last updated:
()