This location is simply robbing members of their money. This LA Fitness charges "Signature" membership prices and yet, is a below-average club. They took away the complimentary towels back in 2020 and never brought them back, with the typical excuse every business uses of COVID-19. The small bathroom on the weights floor is constantly clogged and the door knob doesn't even function. The main elevator leading to the club has been broken for more than 6 weeks even though they said it would be "fixed in 5 weeks". If it's not the main elevator that's broken, it's the elevator that leads to the locker rooms and pool in the basement. This is a real issue because it is keeping out elderly members and those who use wheelchairs or are visually impaired. On top of that, the services that make this gym "Signature" are never functioning. The sauna is constantly broken, the pool area and jacuzzi area are occasionally closed off, and there is no juice bar. The juice bar that originally was there had unstable hours and was never open when necessary. Now that there is no juice bar, all that is left are vending machines that don't take credit/debit cards or tap. So if you need a gatorade or something to keep your energies up, I hope you're not at this location because you won't find it here. Also, the ceilings are always leaking, whether on the gym floor or downstairs in the locker rooms. You can always count on there being random closures with this club, since they've already had two incidents where they suddenly closed in the early mornings due to flooding in the locker room areas. Lastly, their hours are very inconvenient. They used to close a little later on Fridays, but now close at 8pm. And then on weekends, they close at 5pm or may suddenly close at 4pm depending on what's going on. Super unreliable location with mediocare amenities and employees that really don't care to handle any disturbing employees or bullies that come in. They just sit at the front desk and ignore everyone.

I came in town to visit Chicago and this location was closes to where I stayed. Walking distance... I'm a pretty chill guy but the young lady that worked the front desk Sat morning on may 6. Attitude sucked.. Literally just stayed on the phone and face time.... The bathroom upstairs ( nastiest thing I ever seen) cardio equipment was clean. Looks like it's not used much 🤷🏿‍♂️. Is old and outdated though... LA Fitness as a whole needs to step it up.... Across the Midwest to the east coast. I never understood what makes a la fitness signature... Damn those towels... Nothing is different from a regular location... This location is huge but it just isn't a gym friendly aesthetic.. A bunch of walls and corners.. Just weirdly built in my opinion... Next time in Chicago I'll Uber to a regular LA fitness.

Came here from out of town to see what basketball is like in Chicago, IT DID NOT DISAPPOINT! Shout Out to Patrick W. for the professionalism with my check in. Very impressed with this amazing city, I can see why Jordan stayed here.

The fact that this is billed as a 'premium' location is ridiculous. Where to start? *Surly, unprofessional staff. Some of them are actively rude. *Unhygienic conditions (I've literally seen blood and trash on the floor multiple days in a row). *Locker rooms that usually smell of sewer gas. *A recently redone sauna that reeks because they used cheap treated lumber instead of cedar. *Constant leaks from the ceiling. *Machines and water fountains out of order for weeks at a time. *Fights breaking out on the basketball court on multiple occasions. Some of the people who play basketball here are obviously not members. The staff lets them in anyway. *A rotating cast of mentally unwell patrons talking and cursing to themselves. On the plus side, it's reasonably cheap and a small handful of the front desk staff are friendly, lovely people. (Though most of them seem to have left. Can't imagine why.) Some of the regular patrons are very nice and fun to talk to. Suggestion to management: you should really consider firing most of the people who currently work here and restaffing from the bottom up, including the cleaning crew. On the whole, this location reflects very poorly on your brand.

This location has a lot of things but doesn’t have the things that a signature location should have. No towel service for years despite the website advertising that. No working elevators for over half a year despite the gym being three stories up and the three back down to the lockers. I don’t know how that is even legal. It is extremely crowded at the after work hours. Pluses: It’s in a convenient location. It has a decent size pool.

DO NOT BE SCAMMED. Here’s a quick summary of this facility, they’ll give you tiers or price options. These prices can range from 29.99 - $50. Either way you’re gonna have to pay a $100+ initiation fee. This includes first and last months. An example would be they’ll give you a “DEAL” 29.99 a month. Pay the first & last month plus initiation fee ($240.00). If that’s the case you’ll be paying the same as 49.99 a month without the initiation fee. My math isn’t 100% correct but the prices they have are all basically priced the same. So if you ever hear them tell you they have a deal for you, do the math and expose them. One of the representative tried to pressure me so badly about joining and constantly told me “so you’re just gonna keep waiting?” Bro I’ll do whatever the hell i want with my money. Y’all just suck at selling your membership.

BE CAREFUL OF ALL THE FAKE POSITIVE REVIEW. Men’s lockers room full of thief even though you already locked your locker they still managed to break your lock and steal your belongings and the staff will not help you at all regarding this matter. The staff will also steal your belongings when you accidentally leave your stuff in the locker overnight because of some urgent things. Instead of safely storing your stuff after they break your lock, they will take it for themselves. Sales agent is also very pushy and rude. Some of the front desk is cool.

This is honestly the worst gym I’ve been to. The hours suck because it’s in the loop. They close at 5 on Saturday and Sunday. The locker room and elevator was under repair for over 3 months. The staff is super nice but it doesn’t make up for the inconveniences caused by management. They have decided to close the gym entirely for three months without warning. Unless they are doing an entire renovation it seems ridiculous to close for that long. I expect that they won’t charge us for three months. if they try to charge us even without access to the gym, i might cancel my membership. If you have other options go somewhere else.

Tyler at the front desk was great. Upon seeing it was our first visit at this location he made sure to show us the layout and answer the few questions we had. I liked how the place is spaced out with a variety of small areas that are separated down a hall. Cool view while doing cardio. Elevator broken and some broken clips on pulley machines is reason for 3*. Also not many paper towel/sanitizer machines and I noticed I was one of the only ones wiping down my machines. Huge pool and basketball area, but didn’t partake. Liked this gym more than Canal st location.

I am very dissatisfied with my experience. Due to the coronavirus pandemic, I had to abandon my beloved Chicago. A few days ago I had been charged my base membership fee of $41.99 which had unfortunately caused an overdraft of an account that I haven’t used since moving. I took this loss of upwards of $100, and contacted about cancelling my membership. In a very impolite manner. They employee said that I have to either go in store and cancel (I cannot currently do this as I am 3 states away) or mail in a cancellation form. While my form was on they way they proceeded to charge me another $200 personal trainer fee. I get that this was a recurring payment, but there should be more leeway Seeing as this entire situation caught everybody completely off guard. It just makes me feel like my patronage went entirely unnoticed, and that I, as a client, am completely unappreciated

This gym has good potential, but due to the facilities (pool, sauna, and hot tub) often broken, and theft I cannot give this gym a good review. Multiple members have had their belongings stolen out of their LOCKED locker which is something I have not heard of at any other gym I have been to. I think part of the the reason this continues to happen to due to a shortage of staff members. I have rarely ever seen a staff member in the locker room which gives these thefts time to steal from multiple lockers within the same day!! There are plenty of gyms throughout the city. I would recommend other options.

The staff was friendly but honestly this facility is trash. Parking was expensive and the elevators are broken. I have a sprained ankle and walking up 2 flights of stairs then going down another set of stairs to get to the locker room to go back up again is wack. Apparently the elevators are out of service pretty frequently which sucks for anyone with injuries or disabilities. It’s a signature club but doesn’t have signature club quality.

I switched to LA Fitness in October. At the time of the switch, I was going to the gym four times a week. After joining the East Loop LA Fitness, that has dropped to maybe twice a week. This is billed as a signature club, but it is worse than the two regular LA Fitness locations near my home. I prefer to go the gym downtown before work, but I was better off at Xsport. The pool has been closed for around half the time I have a been a member. In my experience, the showers are rarely clean at 6 am, 8 am, or 4 pm. It's not all negative though - in the mornings, the gym is not that crowded and most of the equipment is operational. There aren't that many classes, so I can generally get in the studio to use one of their heavy bags. The towels are nice, and the locker area is clean and not too crowded. I'm not pleased with my experience so far, but the convenience of the location and the potential for the gym is enough for me to give this place another shot for a month before I go elsewhere. A significant gripe may just be the nature of belonging to a cheap gym: I get emails weekly about getting others to join. I was called and texted repeatedly to try personal training. I was told to download the LA Fitness app. But, when a significant thing happens, like the pool unexpectedly closing in November, or not opening when expected to on December 20th, December 27th, or January 8th at 5 am, there is no contact. No notice over email to members, or over the app. Additionally, the staff is ill-informed. On January 7th at 4:30 pm, I called the gym to check on the pool status. I was told that it would be open on January 8th at 5 am. As you can guess from the timing of this post, it was not open at 6:15 am today. So, no workout for me today, and no one at LA Fitness cares, which I know because they didn't care when I raised this issue on December 12th.

TLDR: it feels like a maze and did not feel like a signature club I’ve been going to a different signature club for the past two years and this location certainly does not feel like a signature club; it feels like a regular LA fitness gym, but the setup is awful. The whole gym is a maze. The equipment are spread out in multiple rooms and books and random spots throughout the gym. It feels chaotic to walk around and it was not easy to find the equipment I wanted to use. There also weren’t many water stations, so you’re walking through hoops to find a working water station. And the changing rooms are so far from the floor with all of the equipment.

Completely awful experience at this club. I purchased a training package and scheduled two sessions. First session, the trainer didn’t even show up. The second, the trainer tells me they aren’t available and cancels the day before. Since no trainers were available to train me on the only days I’m available to train, I requested a refund - which was refused, despite being within the cancellation period. The PT manager even had the nerve to tell me I would need to “buy out” my remaining sessions in order to cancel. It took a call to LA Fitness’ corporate management to get my membership cancelled and payment refunded. What’s the point of treating would-be customers so poorly? It honestly felt like I was being scammed. Weird and extremely disappointing experience. This club needs new management ASAP.

This is a " Signature" location. Without hyperbole I would say I don't understand why its so "premium". When I was signing up for club membership at a different location the sales person really talked it up as something I would be mad at myself for missing. Definitely does not live up to expectations. Equipment is maintained worse than even some of their other locations in the suburbs. Free weights are left all over the place with DB rack never being remotely full. The general vibe is flat. The layout of this place is just really weird and inconvenient when navigating. Their locker room is 4 flights in lower level. Its entrance is on the 2nd floor so you even have to take the elevator up. Pay extra and try the many other gyms available.

LA Fitness has refused to cancel my membership despite repeated requests via the phone and emails demanding I come in person to do so. This is criminally fraudulent behavior and reflective of a disgusting company culture.

Costs more but closes earlier Staff is normally rude or pushy I've been working out at LA Fitnesses all over the country since they took over Balleys back in the day with out any problems and for some reason there's just always an issue at this location

I’m scammed into paying approximately 1120$ even if my account is frozen! I was told I can use my personal training sessions classes later! Eventually they just cancelled my personal training after all the payments..: cannot trust manager at this location!!

The hours for this location suck. This place closes so much earlier on days when people actually have the time to get to the gym which actually makes it harder to fit into your schedule. The class offerings suck too. Pre-pandemic, I would attend a post-work cycle class because I have availability in the evenings. There are now 2 cycle classes that are both in the mornings which leaves little consideration for those who can't attend morning classes. I live a block away from this location but always end up driving to the South Loop location because the class offerings and gym hours are better.

Gym has decent equipment but isn’t very clean. Plus the billing practices are a joke. I signed up for a 1 year agreement. 7 months after the 1 year agreement I continued to get billed despite telling them in person that I would not be renewing. Maybe my phone call will finally make it official.

Old la fitness, certainly not a Signature Club...old equipment and No choice for video on the equipment....don't bother talling to management...they don't care, don't listen

Very unprofessional management. The worst experience I have ever had at a health club, in my entire life. The facility is beautiful. The group fitness instructors are pretty good. The people at the front desk, the personal trainers, and most of the members are very nice. But the management is beyond awful. I thought I could overlook terrible management, but their toxicity really permeates through the whole experience, and ruins what would otherwise be a fantastic club.

Update 2/7/20–after about 6 months, the elevator has been repaired and is back in service. About time!! Still only 1 Star for lack of courtesy and poor customer service. The elevator has been out of service for about 3 months now. Customer service here is non existent.

Everything works out out until you want to move or cancel membership. During the pandemic(March 2021), I was given a option of extending my membership for 2 months for free at end of my membership. When I went for cancellation and asked for my extension, they tried moving me around a bit and then simply suggested to cancel membership. If anyone else faces similar issue, please get in touch with me. There are lot of good gyms in and around the loop. Planet Fitness is another good option. I always knew about LA Fitnesses openly scam tactics, but took a chance as this gym was closest. But I rather would walk half a mile more and chose a more professional gym.Also, try this out, go for an enquiry about enrolling into the gym. If you are in the process of making a decision, they will harass you by making calls every week. When I say they, it’s the customer clerks/managers(10-15) of them who work there and probably get commission out of each enrollment. There is no check on them on how they run things, so this nuisance.

Theft and theft are rampant here. Luckily someone had warned me before and I left all cash and anything valuable in my backpack. They broke my lock and luckily weren't smart enough to find my wallet with my driver license and credit card. I went to report the theft and another person was doing the exa t same thing. They took his wallet with credit cards. I pay extra here because of the Cameras they have but useless to thieves and can't even report to the police because LA Fitness does not give out incident reports. Go there but don't bring anything worth taking. Not going back and canceling membership.

This gym is amazing facility is clean and the staff services its member’s well. Tyler the operations manager is great as well as the General manager Jay keeps a well kept staff. My favorite thing is when I come in the staff is always all smiles and have a great winning mentality!

I visit Chicago frequently and have been coming to this LA Fitness because they are always very accommodating. Spoke to J and had a great conversation about my goals and how often I plan on coming by. Overall a great gym with a great selection of workout equipment and weights. Not too crowded either is a big plus.

Due to covid many services are not available and many restrictions put in place we asked to be reimbursed because the dues are expensive ($300+) so they cancelled our membership. After more than 15 years going there this is the worst management we have seen, it is not longer the local friendly sports club.

Been a member here for 7 years. Lots of positives: best tennis pros in town, friendly staff all the way around, excellent pool and aquatics program for kids. Food and smoothies in cafe are always tasty. Members are friendly and you’ll make lots of new friends. Kidtown offers a lot. The down side is they are increasingly becoming more rigid in policies with bringing guests, using the family locker room and always driving more profit through tennis fee increases. They need to find other sources of revenue besides just the tennis players. Club needs more member events which are free and included in the monthly membership-Pool parties, tennis socials etc. Outdoor Pool, Spin Studio, tennis courts and fitness studio in excellent shape. Indoor pool, locker rooms, cafe, pro shop and machine and weight floor is in need of a major renovation. Mold on original tiles in walkway to indoor pool. Midtown corporate seems to put Palatine lower on the priority list to MT Chicago and Bannockburn.

Took my daughters swimming here, was actually a really nice experience with the family restrooms being soo accommodating and the staff are very friendly

Kicked me out. Something that happened 12 years ago. A firecracker. Terrible. I'll spend 135.00 a month at lifetime fitness.

Club has a table with disinfectant spray bottles to take along your workout. Capacity limited so plenty of space to roam around and have an effective great work out. Chicago location so mask required throughout workout.

I can not say enough about the service at this gym. This gym is around the corner from my job, and lots of people that I work with RAVE about it. I had a small issue with my account, and I was frustrated as I tried to sort it out at another location. When I came to The LA Fitness on Randolph, Guillermo was beyond helpful, and got things sorted out right away! I was so grateful. I don't usually write reviews, but I was so inspired by the service that I received, that I just had to. I am so glad that I held on to my membership! Outstanding!

Great staff and the team is taking extra care to clean everything with covid. I was pleasantly surprised when I stopped in today!!! Great motivation to get back in the zone!!!

Pay about $50 a month at this "signature club" for 1. Broken elevator (6 months) 2. Dishonest sales staff 3. Terrible weekend hours 4. Filthy bathrooms. Take your money elsewhere UPDATE They closed for COVID but refuse to refund my membership, which was prepurchased through June since that is all I needed.

Trash

So far so good. A little annoying that the elevator is down and has been for a while. So that means climbing the maderhorn of stairs to get to and from the locker room on leg day. If I don’t report back send a Sherpa after me.

great 👍☺️ nice pool and exercise equipment also smoothies on second floor La fitness is a great place and clean to work out 😉

Cool experience to get back in the groove of working out 2 or 3 years ago, time fly byes!

The Staff here is Incredible. The General Manager Angela & Assistant General Manager Nayeli(Nelly) are really enthusiastic and do a Great Job running the gym and making sure everything is in tact. The Personal Trainer Director Henry is great as well he gave me the Best Workout of my life. It’s truly a blessing to have such an amazing staff that genuinely care about the well being and progression of the members here at LA Fitness. The Gym is huge and has everything we need to reach our Fitness Goals. Highly Recommend for anyone traveling in the east Loop or anyone looking for a home gym.

Angela the General Manager always make sure the basketball court run 5 on 5 everyday, she make sure everyone can play, her staff is always out front of the building getting the community involved, love it here

I didn't think a gym could rival Gold's Gym. I was wrong. This gym is amazing and has everything I need for a full body workout. And the staff was super helpful and super nice. Will definitely be back. And if I ever move to Chicago, I would be a member in a heartbeat.

Terrible gym. Equipment is out dated and in terrible condition Staff are pushy to sell you memberships for a terrible rate Place is dirty and isn’t clean in the slightest Other Members are incredibly rude and disrespectful staff does nothing about it Locker rooms smell terrible and are dirty If you serious about your fitness goals DO NOT COME HERE Chicago barbell compound or iron mine are the best gyms in the city.

Really nice staff/instructors and huge gym! My only complaint is the lack of towel service. Worth a visit if you’re in Chicago.

The worst gym! There is a known problem with members sawing off other members locks and stealing their belonging (wallets/phones/clothes). Apparently it’s been going on for a while and they have done nothing about it. BEWARE! Also some of the members there are just creepy and gross.

Been to a lot of LA Fitness clubs around the US. This one is definitely on the bottom half of clubs I've visited. Weird layout, not many machines, old equipment, terrible hours, not a lot of benches for free weights, and to top it all off its a "signature club" so you have to pay more to even use it. I'm definitely shopping around for another gym in the area.

I called LA Firness,the day before arriving in Chicago and spoke with Jay who let me know that my hotel was about a 10 min walk from the gym and that I could come do laps in the pool daily there. When I arrived the following day Jay showed me around the facilities and signed me up for my stay. The facilities were great, and clean. The staff were all very nice. I got excellent service and had a great experience

My wife & I joined this LA fitness couple of months back. Right from the introductory tour of the facilities by Jay and signing up for membership by Leo we encountered a great warm welcome. This LA facility has great combination of all the necessary equipments. We even had a month long personal training session Crystal which helped us determine personal goals for us. We would recommend this facility to anyone looking for a great facility in the loop.

MidTown in Palatine has done an exemplary job in keeping members safe and healthy. Members are wiping down machines and staff follow up to immediately clean them again. Clients and usable machines are well spaced. It appears to me that all staff are engaged in the sanitizing process. Staff are very friendly and courteous from the moment temperatures are checked at the door until you leave. I feel very safe at MidTown and recommend it.

Midtown has been so wonderful during times like this (coronavirus, social distancing, state mandates). They are super clean and are doing the best job with all the restriction put in place (outdoor classes, spaced equipment). I never have to wait for a machine, as the facility is very large. Equipment is cleaned after every use. The classes are wonderful and are offered at all times of the day. Would recommend Midtown to everyone

Best club in the NW suburbs. Gorgeous facility with modern equipment, great classes, the best instructors and an amazing outdoor pool that feels like being at a resort. Highly recommend!

Great staff, very clean and a good group of members. Everyone needs a place to burn off stress during this pandemic and Midtown fills that role. Looking forward to getting the Pilates and Yoga classes started again.

We have been members for several years and have always appreciated the dedication of the staff. It is a great facility and since reopening, the focus on making sure the facilities are clean is commendable. I'd recommend for anyone looking for more than just a 'gym'.

Very impressed with the level of cleanliness and care that has been taken by the midtown team, before and during this COVID era. Tim has been a great personal trainer to work with, I cannot recommend him enough!

My club activities have kept me sane during the pandemic. I only do outdoor swimming and pickleball but I have to say their cleaning and safety have been top notch. Better than a few of the doctors I've been to. Dina the manager goes out of her way to help, recently helping us solve an exercise equipment problem which is not her job. kudos to her!

Very happy with the job they are doing at Midtown with cleaning the equipment, exercise rooms and locker rooms. Love having exercise class outside too!

Love it! Friendly people. Available lap lanes, even outside in October.

Been keeping everything safe and clean

Great place!!!

Machines are spread out and they have a dedicated cleaning team to wipe down stuff once you are done.

Aweaome place

So much available at this club. Tennis, basketball, fitness equipment, an outdoor area...great value. If we didn't have Midtown, my wife would have to pay membership at a tennis club, I would have to pay to play basketball somewhere, and we would have to find a third fitness facility we both like. Everything is under one roof for us here!

(Translated by Google) You need to relax :) (Original) Se Nesecita paea relajarse :)

Very clean facilities and lots to offer!

Great outdoor pools, cafe food is excellent, staff is super friendly, they have everything from basketball/pickleball/racquetball to a full on cycle studio/yoga/pilates studios to all the weights and cardio you could need. Only complaint is that the place is a bit dated and definitely needs some refurbishing. They have said they are going to be doing a massive renovation and make the facility state of the art but have not given anyone a firm date so who knows? In the meantime, this club has everything and more than we could possibly need.

Great facility

Facility is always clean, staff is incredibly helpful and the trainers are excellent! 100% recommended!!

For what it's worth, it's the best club around as to all it offers! Monthly fee is steep, but again, for what it offers, if you use the club regularly, then you're going to be very pleased!

Excellent customer service 👍....The issue for 4 stars and not 5 is with the parking. Some of the members seem petty and entitled too.

Try it for a month and you will never go anywhere else.

- Always, always clean - great equipment, almost never out of order, and repairs are speedy - good cycle classes - great atmosphere - very few bros. Just a bunch of people bettering themselves - excellent locker room amenities - excellent staff - Rarely packed with people - Nice 4 lane 20 yard indoor pool

Best place to work out

Way, way overpriced

I’ve been coming here for couple months now and absolutely love it! Classes are fantastic the pool is amazing staff is always available and incredibly helpful.

Very nice club but very pricy

We absolutely love Midtown. It’s like walking into cheers where everyone knows your name. It’s so social. They host great events every week from specialty classes to wine tastings to book clubs to cooking and nutrition classes. Their tennis programs are second to none. Every coach there is fantastic. My son loves his tennis program. He loves the pools. He LOVES kidtown and the staff there. So many great camps and kids events. Highly recommend Midtown.

Incredibly clean, friendly staff, open machines and all around the best gym in town.

Need to train some staff that socializing on walking track and blocking membership trying to jog or walk not professional.

Love working out here

Quite expensive but worth it..many different activities to choose from including indoor swimming pool, yoga classes, and a room called the Arena with state of the art equipment and a cool atmosphere.

good place for exercise and socializing ...membership might be expensive for few...

What a great place to work out. Exciting and innovative. Not boring here.

Fantastic staff and great instructors. Very clean and high tech facility. Such a pleasure dj'ing their spin classes.

Signed up online. front desk girl is always on phone failed to get of to answer questions or even bother to tell me I wasn’t registered for this location. 2 weeks later I was told they had to charge me an extra 10$ per month and another 80$ start up fee to continue to come to the gym I’ve been coming to already for 2 weeks. Insanely unprofessional. Was told I have to come in person to cancel, so hopefully at least they’ll be helpful for that

Excelent!!

Great place found all the weights I needed but the 60s seem to keep on being used. Also they locked all lockers wished they could have left atleast some unlocked for us. But over all great place

appears clean but definately a thick funk in the area of the food counter reminiscent of barnyard odor

We have new manager so things tempt to change very aften i asked the new manager for equipment that i have use for two years from the same place and she removed from the floor and placed it on trainer area only not allowing me to use it anymore. Horrible now the trainers area have not one buy two dumbbell racks. What a great way to end the year and starting a new one

Convenient gym in downtown. Must go! 1 star less because of the small size of the weightlifting section which feels crowded during peak hours but for the price and location you can't complain

Angela, the General Manager, and Sam, really helped me out becoming a new member. Very excited to start at East Loop!

Good gym, the only thing if you have the regular multiclub subscription you pay 5$ per visit because they are “signature” but is the same thing than any LA club and any part

Awesome

Worst customer service + after submitting membership cancellation LA Fitness continues to charge my bank account on the monthly basis

Worst costumer service ever, they just care about sales and and their aggressive tactics for selling, they refuse to give me the guest pass and force me to buy their membership on that’s day because the “discount” was only for that day.

Love this gym

Clean, quiet, and you can get a great workout

Verg nice place. Clean and lots of equipment.

Not crowded

Love it,only a couple small issues. Would like to see more spray bottles and paper towels to clean machines. Locker rooms are a little chaotic at peak times.

(Translated by Google) My favorite (Original) Mi favorito

Great Gym

Very friendly staff, friendly gym members, clean and plenty of social distancing.

This gym is so incredibly far from a 'signature' club. Constant issues with equipment/elevators that take forever to get fixed, random & sudden club closures without any sort of communication to members, the list goes on and on.

Been a member since 2007, gyms are poorly managed, dirty, in disrepair, constantly changing towel policies, inconsistencies, app sucks, covid reopening looks basically the same, didn’t use time closed to upgrade equipment or facilities.

Great customer service and maintenance is a 10!!

Nothing bad to say... Great facility.

Amber was very helpful in helping me finally cancel my membership. She was very helpful and had excellent customer service skills. She unfroze my account told me I had a $10 balance. I paid and then she reactivated my account and cancelled it. She gave me my receipt of cancellation that states I can use the gym for my last month of membership. The way she treated me actually made me kind of regret cancelling. Customer service skills are very important. At the other location I tried cancelling they were not helpful at all.

Stuff is ALWAYS under repair it took over 6 months to get the elevator running always shutting down the pool and spa and snack machine has been down for a long time they don't care if you have to do without as long as it does not cost them anything and if it does they take there time fixing it I need the hot tub for my bad leg and half the time I go there it is ALWAYS shut down and they charge a $2,00 fee for a towel Don't join this club

Love this gym! It has all the good equipment latest treadmills, a smoothie stand and a really nice pool and sauna. Of course they provide body wash towels and even conditioner for your post workout touch up!

I was visiting from out of town and I needed to find a gym that I could use to prepare for a fitness test that I had coming up. Nick was very helpful with getting everything set up for me! The facility is great and it is well kept! I definitely recommend this gym!

Worse client service, they just try to sell you packages and other services, only to remove them later and ask to pay additional money.

Got a free guest pass — never mentioned having to have a local ID. I just moved here. When I asked what my options were, They said If I wanted to use the gym I’d have to pay $20 a day. Take your business to a gym that cares about it instead of here

Nice place to workout.pools clean the receptionist was vary nice and all the amenities work!😄

Got a guest pass online to try the gym out. You need a local ID or a student ID to activate it. But they won’t tell you that until you go on a 20 minute tour around the whole place and start talking about membership at the end.

This gym is one of the best it’s always clean and staff does keep the weights off the floors with doing what they call club pride and most all the workers are very nice and friendly and very helpful. They also have one of the best smoothie bars ever that make the best protein shakes that is not only open to gym members but also open to the public as well. This LA fitness is great!!

Great and clean gym. Love it. ❤️ also laughing at one of the reviewers here saying a poor experience with a "African American" woman. Lol..need to point out someone's ethnicity to rate a fitness club? No need. Just your discrimination in full view. Keeping in purpose with the intention of a review-- I say this gym offers everything you need and in a convenient location in the midst of downtown vibes .

Was here out of town and needed to get a quick workout in, Tyler helped me register for a day pass, he informed me of the guidelines and showed me around the gym. Great facility! I will be back next time in town, thank you for helping me Tyler!

I've missed machines for legs . So many equipaments, so huge place , but in a matters of inferior members just like an ordinary gym. But.....I still go cause there's nothing better than this place in downtown Chicago.

I really wanted to like it here for weight training but it’s not clean, equipment is everywhere, there was a guy toting around a carryon suitcase between the equipment. It’s super dark and dank.

The pool temperature is perfect for lap swimming. People are friendly I only wish they had towels back already And hours could be better. Closed at 5 on sat and Sunday sucks:/ other than that it’s a great gym

The service and the attitude of the girl at the registration is terrible, she does not provide any service, she answers questions with difficulty, lies on the armchair and chews gum so disgusting, I would not want to see such a service!!! By mistake they charge double payment and they themselves do not understand why they took it off! I do not recommend

PERSONAL TRAINING NIGHTMARE – My experience with two LA Fitness locations in a 6-month period: -A male staff member was highly inappropriate with me, and management chose to look the other way after seeing the evidence. -Aggressive and manipulative sales tactics…including making promises that were not true. -An inexperienced trainer did not follow guidelines properly and I have a strained muscle that has lasted for over 6+ months -After that, I tried to work with multiple trainers, but they were either late, cancelled, or simply did not show up. The unprofessionalism is disturbing, as well as the employee turnover. -I’ve tried to speak with management numerous times about my concerns with training, but they were either dismissed or not taken seriously. -I wasted precious time, energy, and nearly $4,000….Please don’t make the same mistake. -I wish someone would have given me this perspective before getting involved with the program. -I was treated merely as a sales opportunity instead of someone that genuinely needed help losing weight and was ready to make an investment in my health & future.

Jay was great and helpful, also very nice which is always a plus. All their trainers looked fit and from I seen, knowledgable. My only issue is that, if it’s going to be a signature club, it should be nicer. Better maintained, up to date etc… especially of you're charging $20 for day passes.

everything is broken on and off, except for the elevators which are always broken. Love walking up 70 some odd stairs after a workout. Also killed a roach in the studio the other day so that was fun. How this place hasn't been shut down for an ADA violation or by the health department is a miracle.

I visited this LA Fitness location to compare this gym to the others in the area. I was thrilled to receive a very warm welcome from Jesus Ascencio. Jesus went above and beyond by sharing all the information that I needed to make my decision!!! I also found the environment very clean and really enjoyed my workouts. Thanks again Jesus!!! -Emil J.