It pains me to give this place less than 5 stars because I absolutely love the trainers, but management cannot get their stuff together. Management seems to change on a monthly basis which screws with the schedule. Schedule changes aren't communicated to members well, but the most frustrating part is that on 3 occasions at River North, I've arrived for the 6 am or now 6:15 class and no one is at the gym to open it. This leaves me outside on the street at 5:45 in the morning when they were supposed to open at 5:00 and now 5:30 am. There's nothing around the gym so as a female standing outside in the early morning hours it's put me in a bad position.

I talked to Robby on the phone. Came in and signed a waiver. I had blast! Got a lot of cardio in! I'll be back another time! thanks for the Day Pass!

Revolving door with constantly changing management that keeps over-promising and under-delivering. I haven't been a member for over two years, and my membership back then was for a set 12 months that I paid for in a lump sum up front. To this day, I get e-mails saying "your account is $25.00 past due." They sent out a mass e-mail threatening to send dozens of ex-members to collections, and everyone responded back as being in the same boat as me. Judging by the other reviews, many people are in this same situation. Only join if you for some reason never plan to cancel at any point in your lifetime.

I just finished a trial kickboxing class with my friend. Austin taught the class, he was great. When we went to the front desk to retrieve our IDs after the guy greeted us with, “So will you be getting a membership?” My friend really enjoyed it and had considered joining but I answered for myself with “No, it was fun but it’s not for me”. His response was an eye roll and “Too hard for you? Shocker.” Handed me our IDs, made zero eye contact, and waved us out the door. Nope. Never again.

Staff is largely awful. The good, rational ones tend to leave fairly quickly. They played hide-the-ball with my membership cancellation. For actual months. An employee also stole my email address when he quit and added me to a huge email chain about how unethical the management practices are. Don't let a much of 20-year-olds take your money.

Went here regularly for 2.5 years. When I moved away, I emailed them to cancel my membership, they didn’t. So I asked them to cancel several more times. Eventually I had to block them on my credit card. Now they say I owe them $600+ and have reported me to a credit agency. I had a month by month membership at $67 a month. I have been attempting to cancel for 4 months. Not sure how that adds to over $600?

Had the worst experience with this gym. I moved out of town and these guys were never ready to cancel my membership and instead agreed to froze my account. After few months I received a call from debt collector stating that your account is passed due. The gym facility kept on neglecting my calls and not agreeing to cancel the account until they sent it to a debt collector. What an easy way to grab money from customers. Worst management ever.

Visited this gym about a month ago based upon a friend's recommendation! I'm so glad I did! I highly recommend it for anyone wanting a great full body work out! You will sweat and walk away completely statisfied!! The work out was just incredible! The trainer was extremely knowledgeable about the techniques, demonstrated how to alter the routine based on invidividuals skill, and I loved the incorporation of the bag, jump ropes and core work! Especially being a first timer, I really felt it was easy to jump right in! Trainers and staff are positive and extremely upbeat, while pushing you a little out of your comfort zone to reach your goals!! Great place to work out! You will not be disappointed!!!

Best close experience to the coaches and classes

I've been going to this gym since the new owners took over and have been very impressed. The trainers are great, bringing their own spin to each class I've taken. Marlon and Everisto are great trainers! The new owners have committed to remodeling and it's already begun. I can't wait for the new space to be updated, and look forward to achieving my fitness goals here!

Huge improvements since the new owners took over the gym! It's cleaner, they have made some key staff changes and as promised on day one, a full remodel is about to begin! Looking forward to updates to the gym and brand new bathrooms. The new ownership team is committed to health and fitness and most of all improving members experience. Give this place a shot!

It's very unique and the environment is extremely friendly. I love it and highly recommend!!