1/5 Mark 1 year ago on Google
No
complaints
about
the
gym
itself
-
it's
a
low
rate,
and
you
get
what
you
pay
for.
Other
than
repairs/maintenance
being
slow,
the
gym
is
fine
if
you
have
realistic
expectations.
As
a
lot
of
people
here
have
noted,
the
membership
cancellation
process
is
absolutely
ridiculous.
I'll
just
say
people's
comments
before
me
are
all
accurate
-
I
don't
need
to
rewrite
the
whole
thing,
I'm
here
to
leave
some
advice
for
people
since
so
many
seem
to
be
having
the
same
problems.
1.
They
will
tell
you
that
you
have
to
mail
a
physical,
written
paper
letter
including
your
reason
for
cancellation
to
their
owner
"ABC
Fitness
Solutions"
in
order
to
cancel
the
membership
(what
year
is
this,
1990?),
and
after
that
when
they
still
do
nothing,
they
will
put
the
burden
of
proof
on
you
and
require
a
tracking
number
to
verify
that
you
actually
mailed
it.
SAVE
YOUR
TRACKING
NUMBER
IF
YOU
TAKE
THIS
CANCEL-BY-MAIL
ROUTE.
2.
Meanwhile,
they
appear
to
have
the
ability
to
cancel
your
membership
at
the
gym.
They
did
still
tell
me
to
bring
in
a
physical
copy
of
the
cancellation
letter,
but
that
it
had
to
be
handed
directly
to
a
manager
(the
staff
wouldn't
take
it
from
me,
nor
did
any
of
them
have
the
manager's
schedule
-
so
I
had
to
keep
showing
up
at
the
gym
at
random
times
until
a
manager
finally
just
happened
to
be
available).
The
manager
read
the
letter,
went
into
their
computer,
and
canceled
my
membership
on
the
spot.
Great.
I
don't
have
a
clue
why
they
would
ask
people
to
mail
their
letters
to
Arkansas
if
they
can
do
it
at
the
gym
so
easily.
HOWEVER!
IT
TURNED
OUT
6
MONTHS
LATER
THAT
THEY
DIDN'T
CANCEL
IT
AND
I
HAD
BEEN
CHARGED
EVERY
MONTH
SINCE.
IF
YOU
TRY
TO
CANCEL
THIS
WAY,
GET
PROOF
THAT
THEY
DID
IT.
3.
After
all
this,
it
turns
out
the
whole
written
letter
(whether
it's
mailed
or
handed
to
the
manager)
isn't
even
necessary
to
begin
with.
I
called
ABC
Fitness
Solutions
directly,
and
they
were
able
to
look
up
my
Retro
Fitness
membership
and
cancel
it
immediately,
as
well
as
send
me
a
confirmation
email
as
proof.
HIGHLY
RECOMMEND.
Of
course,
when
I
thought
I
had
successfully
canceled
my
membership
6
months
earlier,
they
told
me
I
would
no
longer
have
access
to
the
gym
after
a
certain
date
-
so,
they
were
charging
me
every
month
since,
while
having
me
believe
I
didn't
have
access
to
the
gym.
I'll
try
to
update
this
to
let
the
world
know
whether
they
ever
refund
me
the
past
6
months'
membership
fees
or
not.
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