CLASS ACTION LAWSUIT: I rarely write bad reviews, but this is by far the worst customer service experience I've ever had in my entire life. I cancelled my membership during the pandemic when I wasn't going to gyms (I am a physician working mostly with elderly patients, so I was being extremely careful). They continued to bill my card, so I cancelled my card. Now, they are trying to collect "unpaid membership dues." Unfortunately, it looks like I am not alone. I have already filed a complaint with the BBB and am now looking into hiring a consumer protection attorney. The money is not much, but the principal is important; I do not believe it should be legal to deliberately make it difficult to cancel memberships, especially during a pandemic. If anyone is interested in potentially joining a class action lawsuit, like or comment on my post and I'll try to find a way to get in touch. To anyone considering this gym, BEWARE: the cancellation policy is extremely shady and makes it deliberately difficult to cancel. They also have an annual membership fee (at least they did). As for the gym itself, the nearby Planet Fitness is bigger, nicer, less expensive, with newer equipment, and FAR better customer service.

Attempting to send "my membership" to collections. I have not lived in Chicago since 2018, I've called back during the pandemic and after opening have sent 3 letters to this gym as per their policy. (Yes they will not cancel over the phone) The facilities are fine if you lock in a low enough rate, but unbelievable trying to cancel, buyer beware. Just go elsewhere

While the price is affordable, all but one of the TVs on the treadmills doesn't work. Our rates were just raised and they spend money on cheesy Halloween decorations.

Staff hung up on me while asking about canceling my account.. less than 10 seconds on a call together. Do yourself a favor and visit Planet Fitness up the street, or anywhere else before Fitness 19’s cancellation policy is reconsidered.

The gym is in a basement so it is what it is. You get your money’s worth. BUT I found out today that the staff teaches English to an elderly man when he’s there. Like, what?! That’s the sweetest thing ever. Getting fit AND learning a new language? Now that’s customer service, y’all.

This review is for personal training specifically. Jon is an amazing trainer and offers great knowledge on how to use equipment and exercise properly to meet your goals! Very communicative and truly wants to see you succeed! Beyond amazing service from him!

Have been a member since 2019 and can confirm this is a great gym for anyone! This facility has all your basic necessities and plenty of machines for cardio and lifting. My trainer, Jon, is excellent and I’ve seen a tremendous improvement in my fitness since working with him. Welcoming environment for all fitness levels without breaking the bank - highly recommend!!

BEWARE! This gym will keep charging you even after you put request to cancel membership because their staff is so ILL Informed about their stupid cancellation policy on in-person cancellation, that they never inform about it at the beginning. ALSO try to go for Fitness 24 instead of this even if its little cheaper. ALMOST ALL OF THEIR GYM TRAINER will try to hook you up to their personal gym center (Like Lamont and Daniel (General Manager) tried to do with me). Super unprofessional who cannot hold on to their trainer for more than 2 months.

Equipment is fairly worn and the weightlifting space is a bit small, but you get what you pay for here. Annual membership (I paid about ~220) is definitely worth it, but I’d check out the space to see if it has everything you need before getting a membership.

I’ve been coming to this gym for almost 4 years and really enjoy working out here! It’s not overcrowded like a lot of other gyms in the area and I never have to wait to use the equipment I need. There’s no other gym even price comparable to this one in Chicago and I highly recommend trying it out!

Excellent gym with friendly and knowledgeable staff. Location is fantastic to run errands after my workout. Very clean and great equipment. Personal training services are very good and affordable.

Fitness 19 is a great gym that is affordable, clean, and never too crowded. It has all cardio and lifting equipment you could need plus a yoga studio. Any of the resistance bands and other accessories such as a lifting belt are free. The staff is friendly and knowledgeable. They offer 2 free training sessions with every membership and all sessions after that are a lot more affordable than any other gyms in the area. Highly recommend checking it out!

Been coming here for 3 years, and it’s a great deal for a gym in this neighborhood. John, Tommy, and the team are so friendly and helpful. Definitely recommend the spot.

I saw a couple of bad reviews on here and felt inspired to fix that. This review is long overdue as I cannot say enough good things about this gym. This has been my spot for training and self-improvement since 2016, and I have so many fond memories here. The staff are super chill and friendly. I actually lost my wallet here 2 years ago, and they worked around the clock to find it for me. They called me 2 days later letting me know it turned up. It just shows they go above and beyond to help their members. The equipment is great quality too. I'd say it's about the same as any LA Fitness. They have 2 bench presses, and 2 squat racks. 1 rack is just for squatting, but the other is customizable so you can do other exercises. The clamps are very solid and easy to use. Dumbbells ranging from about 5 I believe to 120 lbs. And on top of that they have many other machines and apparatuses to help target all muscles. The gym also has a really good atmosphere. They got quite a few TVs above the mirrors with a good variety of channels. And they also switch up the music they play which is kind of cool. Sometimes it's classic rock, other times it's more contemporary genres. And most of the time what makes a gym good or bad is its community. There aren't any flashy showoffs here like at XSport or LA Fitness. The community at Fitness 19 is a group of both new and seasoned body builders, who all act mature and understand good gym etiquette. The last thing I want to address is the lack of showers. I've seen some reviews on here of people complaining about that, but it's not that kind of gym. It's right in a residential area, so everyone just walks here straight from their apartments. So showers aren't needed since it's such a short commute for almost everybody. If you need a shower at this gym then there's probably another gym that's much closer to you anyway. Bottomline, I've been to many different gyms since I've started lifting 12 years ago. This is by far the best one. And it's one of the reasons I like living in Lincoln Park.

Great gym and a great price. I held off re joining until covid numbers got better and was pleasantly surprised by the amount of counter measures they have in place. They always had disinfectant spray to wipe down machines, they have stepped up the amount of cleaning stations and they have the staff constantly making the rounds.

Pay no attention to what the website shows in nice bright colors about how much you’ll pay for their BASIC M2M plan. In addition to the $19.95 each month for three months, you’ll owe $49 annual fee at the end of those three months whether you plan to continue your membership or not. Read the fine print on ALL agreements before signing up. Sheesh...what a scam these club memberships have become. It’s harder to separate from a health club than it is to divorce a spouse.

Great gym and great staff! Highly recommend to anyone looking for a cost effective, clean gym with nice equipment. I also highly recommend the personal training sessions from Jon. He makes training challenging yet fun!

I train with Jon and have found a lot of motivation going to the gym when I know I have someone holding my accountable and encouraging me to continue in my fitness journey! I have always felt comfortable here and appreciate how much privacy I get when I’m there.

Solid gym. The general manager handled a minor issue very well. Affordable and not too busy like many gyms in the area. Overall good experience at this gym, would recommend.

Best Gym on Broadway! I've been a member for over 3 years and could not be happier. I highly recommend Jon and his team for all your fitness goals.

I’ve been a customer since 2016. In 2019, I started personal training. I love that their personal training is very affordable compared to similar gyms.

Gym has everything I need and it’s super cost effective! Definitely a steal to be able to work out somewhere nice on a budget! Plus everyone is super friendly and helpful……staff and clientele! A+++

Best place in town. I took some training here and been coming a few times a week. Loads of people complimenting me on the results. It's all due to this terrific gym. PLUS, it's connected to Walmart so you can do your grocery shopping straight after!

I went to this gym for 2.5 years before leaving Chicago. It’s such a sweet deal too - my membership was $9 thru a special they had when I first signed up. The gym has all the free weights and machines you need. There also is a workout room where they have yoga classes. It’s an awesome little gym. 5/5

I love this gym! Fitness 19 is a great deal. The gym has all of the equipment you need for a good workout. The facility is clean and the well-maintained. The staff and trainers are wonderful and they all make an effort to get to know the clients. I have been working out with Jon, one of the trainers. He cares a lot about his clients and makes working out enjoyable. Jon and the other trainers are always willing to help anyone with questions about how to use the equipment. No complaints about Fitness 19!

We enjoy the classes and trainer. Front desk staff is very friendly.

Good, clean place. The staff are nice and helpful, too. Pretty much all the machines are always working. A good variety of classes offered. Wish the locker rooms had showers or a sauna but it's good for getting the workouts in.

For the price point, this is a pretty solid gym. I ended my membership because I wasn’t going as much after covid, but that’s not a reflection on them. I will say things feel a little crammed and it’s not the fancy machines you’d get at Equinox, but you get what you pay for, so I definitely don’t hold that against them. My only other feedback was that in the free personal training session, the trainer was advocating for a very restrictive diet, which made me a little uncomfortable. Overall, though, if you’re looking for a cheap place to use the elliptical and lift weights, this is a great choice.

Staff is very friendly and helpful. Gym is kept clean & has all necessary equipment to achieve your fitness goals!

No-frills in a good way and never too busy.

Good for the price, equipment can be a bit sketchy but reliable and doesn't get too crowded. However, the site says it closes at 11pm, but it really closes at 9pm

I am a member here since they opened. It's a nice gym not too big not too small you will find all you need (even the row machines and some classes). Not as many classes since covid. Not as upkeep as it should be but if you just want a good work out for a small monthly fee it's perfect. As of April 2022 sometimes there is no staff so in the mornings you will scan your key card to get it. It might not be a fancy gym but it's very affordable, convenient and it has everything you will need.

Absolutely getting what you pay for in terms of perfect-ness, which is to stay that its still a very decent facility but certainly not as shiny as a place that costs $100+ a month. The staff are very friendly and the clientele is respectful. Everyone's there to do their thing. Plenty of space for lifting weights, variety in machines, and plenty of variety in cardio machines as well (including quantity).

Has the standard array of equipment. It isn't a huge gym so you don't get a lot of duplicate machines. So if someone is using a machine you want, you'll have to wait. Not the end of the world as you can simply move to the next exercise in your program. The reason I took one star off is because if a machine breaks, it doesn't get repaired or replace quickly all of the time. There are also a few machines where the grips are falling off or deteriorating where the adhesive beneath is exposed and gets stuck to your hands. Some grips have been just electrical taped. Again not the end of the world and given the low membership cost, it's not wildly surprising that it isn't like one of the $150/month gyms that cycle in new machines every couple of months. At the end of the day, they have enough to get in great shape and keep the fat off.

Excellent neighborhood gym that feels like home. Moving out of the neighborhood and very sad to be leaving the #1 Gym.

I love Fitness 19 ! The coaches are so fun and personable, and they make sure to clearly explain classes and movements.

Best gym in the city, equipment is superb and atmosphere is uplifting.

Great value. For the price, you get a clean, well-stocked gym. I usually go in the mornings around 6:30 and rarely have to wait for barbells (bench, squat, etc). By 7:15 the gym is mostly emptying out. The only things I wish they had were bumper plates and a rowing machine. Then I would have no complaints!

This gym is perfect for anyone starting their fitness journey! Great trainers, staff, equipment, not over crowded, and the most affordable gym in Chicago! Mary Catherine and Jon have improved this gym over the last 2 years and can't wait to see what they have planned for 2021.

Has everything needed to do my workouts plus some. In and out everytime with no waiting time on equipment/free weights. It's also cheap as well. All around a good spot.

The staff team is very friendly and always encourages me to "keep up the good work", inspiring me to come for another visit! Great equipment!

Solid gym, has all the equipment you could possibly need. Very good value for the price.

Nice clean Gym Nice Staff New Equipment Affordable Price

An overall amazing gym! The staff is always friendly, and the trainers are very knowledgeable. The equipment is always in good shape and clean. They offer a nice range of classes, and you can’t beat the price! Highly recommend!

Wonderful atmosphere. 5 stars!!!

The mecca of all gyms! This place has the trainers and staff needed to get you the body you want. There is no lack of motivation here. Just 100% results driven fun.

Love this gym. Just did a remote HIIT class with Mary Catherine - it was great! Thanks to MC and the staff for finding creative ways to keep us fit and connected while we can't visit the gym. Join us for the next one!

This gym has everything you need and at the right price.

I cannot say enough positive things about Fitness 19 in LP. I actually don't like moving very far from it because this place and my trainer, Jon (also the Manager), is what keeps me motivated and accountable. The gym has everything you would need for a great work-out and is a very comfortable environment. All of the staff is friendly and happy to answer any questions or make any accommodations to make your time there more comfortable. I have to say that my trainer Jon has done so much for me - more than he knows! Such a great human being and has empowered me throughout the years I have been at Fitness 19 (6 years). It really has become a big part of my life, which I am grateful for. Highly recommend this gym to anyone trying to reach any variety of fitness/mental health/self-care goals! Also, $19 a month is a freakin' STEAL!

Clean, comfortable, and welcoming atmosphere. John is an excellent trainer. I have had great results working with him for the last three years.

The staff here are terrific. They asked me my goals and are helping me attain them.

This place is a hidden gem! It’s small but has everything you need for a great workout. The facilities are clean, the staff is friendly, and it never gets too crowded, even at peak hours. I’ve been training with Jon for a few months and it’s really changed my attitude towards exercising. He’s supportive and kind to everyone he interacts with. Plus, the price can’t be beat for the area!

Great budget-friendly, unpretentious gym. It's clean. Equipment is kept in working order. The staff are all friendly and attentive. The trainers are very professional and knowledgeable, and working with them has really helped me stick to my fitness goals and get in shape!

Great workout! The instructors are very attentive, detailed, and give you a fantastic full body session. It is one of my favorite gyms.

The best things about this gym is the location and the price. The people are extremely nice. Its clean too.

Love this gym Cannot beat it.

I have been going here for a few months now. I've worked in the fitness industry. This place has the essentials to get a decent workout and the staff are responsive to the patrons. Really laid back gym to workout without the ego lifters and attention seekers at other places. Admittedly, it's smaller than some of the other gyms in the area, but I'd take that over dealing with the stereotypical gym environment.

Very old equipment that needs to be updated and repaired. The leather portions/seats on a lot of the machines are cracked to hell. The treadmills have a thick layer of dust/hair between them. On a positive note, they do have classes that you can attend (yoga/high intensity stuff etc.) but then again a lot of gyms do. Nice staff as well.

Great Gym! Awesome staff, clean gym, and the best personal trainers! I train with Tim and he is the absolute best! Quick back story, I came from Florida already addicted to the gym. I went every day rain or shine with a goal to make my trainer in Florida proud of all my hard work. Sadly my trainer in Florida passed away, and I lost all motivation. I was gaining my weight back and became afraid to join a gym. I came across Fitness19 and was determined to get back to the gym life. I signed up for a personal trainer, and requested someone cool and fun, but who would whoop my butt into shape. That was Tim. He started training me and I found that fire in me again. Not only was he extremely sensitive to the fact that I had lost my last trainer, but he was ready to get my passion for the gym back into my system. We all know that training is hard, but with Tim it is fun, always exciting, and you get the best results! He works with you on everything! From your form, to the food you should eat, to the kind of work out you should do when you don’t meet with him. He is the BEST! He brought me back to the gym life and I will forever be grateful to him for that. If you are looking for the perfect trainer who will make working out less painful, more fun and get the best results, Tim is your guy! Thanks for everything Tim! I am very grateful you are my trainer and friend.

Nice club. But needs to learn and grow.

Love this gym! There's this hot bear cub there that makes the gym so much more enjoyable!

Very good gym and welcoming staff. Much better than the staff of Xsports down the road. I had a very bad customer service experience there. But glad that I left the membership there and joined this gym.

small but good gym. they have most things you need and the staff is friendly. only drawback is that they don’t turn on all the lights so sometimes it can be a bit dim in some areas.

BEWARE, if you move to another state or location and don't come in person to the gym they will charge your card unless you pay more money to write a letter them informing them that you cancelled. This is not a good service to the customer. This policy makes no sense.

Incredible prenatal studio! It's not just a gym, it's a community. Highly recommended

Good prices, great location, not very crowded, has everything you need, classes and training sessions offered, very nice staff and management. They let me upgrade my membership without additional fees. Looking forward to a year of membership here and hopefully longer.

Friendly staff, not too busy, unbeatable price, joined about 4 months ago and I really enjoy it! Love the yoga classes, Ashley is an amazing instructor!

Nice

Equipment is always available , staff super friendly and is conveniently walking distance from my job . Always have a successful work out

Fitness 19 is hands down the best gym I've ever been to. From its comprehensive array of equipment to its exceptional trainers, this gym has everything you need to achieve your fitness goals. If you're hoping to make serious gains look no further than Fitness 19 on Broadway.

What an excellent trainer and amazing guy! I have personally trained with Jon for years. First locally in Ohio, then long distance in Indiana and now Chicago. His style is personal and professional and even when you doubt what you’re cable of doing; you can always throw your trust in him. Couldn’t imagine myself with anyone else!

What isn't broken here is in desperate need of repair. No machine/bench/squatrack are anchored in so gym equipment is constantly moving. Locker rooms smell like a combination of BO and pee. Nothing is clean and often feel as tho you must wash hands after using machines. If I could, I would give zero stars

Super convenient location and the membership / training session rates are an incredibly good value. The staff and trainers are very friendly and helpful (shoutout to Jon Mayle). If you're living in the Lakeview / Lincoln Park area and are looking for a good value gym membership, this is the place to go!