Starbucks image

Starbucks

Restaurant Cafe Bar Coffee shop Breakfast restaurant Coffee store Espresso bar Internet cafe

Seattle-based coffeehouse chain known for its signature roasts, light bites and WiFi availability. People often mention Starbucks, location, service, people, order, staff, drink, coffee, store, great,


Address

131 S State St Suite 210, Chicago, IL 60603, United States

Website

www.starbucks.com

Contact

+1 312-977-0018

Price rating

$$ $$

Rating on Google Maps

4.20 (620 reviews)

Open on Google Maps

Working Hours

  • Sunday: 6:30 am to 6 pm
  • Monday: (Washington's Birthday), 6 am to 6 pm, Hours might differ
  • Tuesday: 6 am to 6 pm
  • Wednesday: 6 am to 6 pm
  • Thursday: 6 am to 6 pm
  • Friday: 6 am to 6 pm
  • Saturday: 6 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: Starbucks (22) location (10) service (9) people (9) order (8) staff (8) drink (8) coffee (7) store (7) great (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Gordon M. 1 year ago on Google • 837 reviews
    The funkiest Starbucks ever! Great music, excellent service!
    2 people found this review helpful 👍

  • 5/5 Kosillu 3 years ago on Google
    I’m here just to compliment Derek. (I recently moved into the building above Zumiez, across from target for school.) since I moved here I’ve been coming to this location as my new regular Starbucks. Derek immediately picked up my order and remembered my name after only coming in 3 times! I have a very difficult name to pronounce and he even asked how to pronounce it and make sure he was spelling it right! Love the guy- he’s incredible. Has a great demeanor about him, very bubbly, you can definitely tell he likes his job. great to see a smiling familiar face every morning!
    3 people found this review helpful 👍

  • 5/5 Corey M. 1 year ago on Google
    I have been to a lot of Starbucks, but this particular location stands above the rest. Gennie (spelling?) is an absolute jewel of an asset to the the company. She is prompt, cheerful. and always ready to go above and beyond to be one of the most helpfull people I have ever met at a Starbucks location. I will go out of my way just for the personal service and wonderful attitude she has as it help start my day off right. A+++++++++ The world needs more people like her.
    3 people found this review helpful 👍

  • 1/5 Vee B. 4 months ago on Google • 8 reviews
    Multiple baristas going back and forth and took 15 minutes for someone to take my order which was just a coffee, she overfilled it and it leaked everywhere. The man I did ask for a stopper was super kind and promptly handed me one. Service sucks tho- someone was cleaning and stocking and at one point she just stood there with an expression like what should I do and walked to the back- it’s fine if you’re busy but acknowledge your customers and say someone will be with you in a second.
    1 person found this review helpful 👍

  • 1/5 M 7 months ago on Google • 3 reviews
    Absolutely rude late afternoon/evening staff. I was waiting in line to use the bathroom and one of the baristas or whatnot cuts me off, and goes to the bathroom. No explanation, no words spoken. I didn’t catch her name, but she truly doesn’t seem like she deserves to even work here, based on the other positive reviews about the other staff.
    1 person found this review helpful 👍

  • 5/5 Germano C. 1 year ago on Google
    Gennie Congratulations on the excellent service. thank you very much for your attention. Não you are incredible!
    1 person found this review helpful 👍

  • 5/5 G.C. H. 1 year ago on Google
    Early morning breakfast for commuters is a blessing at Starbucks. Add your favorite breakfast beverage, a Classic Oatmeal garnished with muesli cherries currants raisins and berries--for sweetness, add Agave syrup and Golden Sugar. Warm up with hot water and enjoy a wholesome bowl of Starbucks oatmeal. Enjoy your Starbucks Rewards. Have a Cappuccino or a Macchiato Caramel ☕ Coffee! Grilled hot breakfast or lunch sandwiches are toasted warm and crispy!
    1 person found this review helpful 👍

  • 5/5 Julie T. 1 year ago on Google
    I have been to a few Starbucks, but this particular location stands above the rest. I was staying across the Street at the Palmer House but needed an earlier opening than the Starbucks located in the hotel. Was glad to see this location across the street on State/Adams opened at 5:30 am. I ordered Oatmeal, a protein box and a Cold Brew. From day one I was met by a bright smiling (you could see it in her eyes) Gennie. She is more the reason I returned daily to this location. She is prompt, cheerful. and always ready to go above and beyond to be one of the most helpful people I have ever met at a Starbucks location. Although I was visiting a city for vacation and work I found her to be the brightness that started my day off right. Starbucks and the world needs more people like her. I will give kudos to the location and the other employees who were quick and cheerful, but most of my return business was because of Gennie who welcomed me into the business and called me by name after the first visit! I hope to visit Chicago again
    1 person found this review helpful 👍

  • 1/5 Paula H. 2 years ago on Google
    I placed my order, handed the cashier my cash, he returned my change by placing it on the counter. He then turned around and proceeded to fix my cup of tea, usually they use the tong to remove the teabag, he used the tong, but he also rubbed his fingers on my teabag. As I stayed to watch how he handled my cup of tea, I was told to wait on the other end. Throughout the entire process of handling my purchased cup of tea, he never washed his hands. My cup of tea was then handed over to another person for the finishing touch. I feel that during this day and time of Covid 19 and the way germs are being passed around at a all time high, they should wear gloves, change them, and not allow people who are handling currency/money to touch the food products to avoid cross contamination.
    1 person found this review helpful 👍

  • 5/5 Arthur C. 4 years ago on Google • 129 reviews
    Excellent service even within 30 minutes of closing. The barista was patient and eager to help. I often visit this location at State and Adams and consistently receive good service from the friendly staff.

  • 5/5 Olivia H. 6 months ago on Google • 123 reviews
    Just adding another review in support of Gennie. She makes this my go-to spot. Please promote her ASAP. She is so warm and friendly, pays excellent attention to detail, anticipates customer needs, and makes me want to return to this store again and again. The drinks are always well made and come out quickly, as well. The line can get a bit long, but understandable for downtown.

  • 4/5 Ashley L. 3 months ago on Google • 81 reviews New
    I absolutely adore Starbucks and with this 50% off your drink every Thursday you know I got to be there

  • 5/5 Benjamin J. 5 months ago on Google • 71 reviews
    I mean pretty standard starbucks it was fire tho and service was fire so idk what other reviews talking about because it was crazy good

  • 5/5 Kitty K. 2 years ago on Google • 36 reviews
    They took care of me very quickly I think I was in there not even 5 minutes nice and clean and the girls have a beautiful personality I will go there again and again and again I need that smile in the morning to

  • 3/5 Charles W. 4 years ago on Google • 12 reviews
    Been coming here for a year or two as it’s right near work/school. Always been a great franchise store - everyone is nice, and they rarely if ever have an order mixup! My only concern is that recently they have been blocking off their ADA and stroller entrance to avoid other people from entering through it. It is blocked by a fence on the outside and an entire toppings bar on the inside. This entrance has been unavailable occasionally over the past few years but never this drastically. If you need an ADA accommodating store entrance, this Starbucks does not reliably have one.

  • 1/5 Akansha 2 years ago on Google
    Would not recommend. They didn’t take my order right or make it right and then when they re made my drink it still was not what I ordered in the first place. My friends drink also didn’t have sugar in it and then my other friends drink didn’t have caramel in it when we ordered that.

  • 2/5 Jasmine G. 2 years ago on Google
    I came in to order one of my usuals with specifics. I believe the server name was Emma… The cup had spots all over it and while I asked for 4 packs of sugar she gave me 2. When I asked for the additional 2 packs she kind of threw one of them to me almost like it was a problem. Umm. I pray to God that was not the case because it’s just sugar. Idk maybe it was because I’m particular, however, I’ve found that many servers have respectfully fulfilled my request in the past.

  • 1/5 Kimberly B. 4 months ago on Google • 3 reviews
    As a 58 yr old customer entering the store, I had to urinate very bad!!! I was told I had to make a purchase before receiving a code to enter the restroom. I nearly urinated on myself! I will never purchase anything Starbucks brand again in my life!!!!!

  • 1/5 Cici S. 7 months ago on Google
    HORRIBLE customer service. Waited 30 mins for my coffee just to find out they forgot my order and didn’t get a refund. Never going there again. Very disappointed!

  • 1/5 Melanie B. 8 months ago on Google
    After purchasing a drink, I asked for the code to the ladies room and the barista told me I had to purchase something. I told her that I just had a drink and lemon bread, but she didn’t believe me and kept saying I had to buy something. That doesn’t sound right. So I left.

  • 4/5 Kizzy H. 2 years ago on Google
    It’s the medicine ball for me six agaves five peppermint pumps three honey

  • 5/5 Chrysoula S. 2 years ago on Google
    Short staffed. 1 cashier 1 batista and 20 people waiting unlined. Come one Starbucks you're better than that!!!

  • 2/5 Coni 11 months ago on Google
    It says they close at 7:30 yet rudely kick you out 15 mins before. What kind of customer service is that? I go to different Starbucks daily and I’ve never been kicked out before closing. Not to mention my coffee was watered down. Sadly disappointed.

  • 5/5 Caroline Q. 9 months ago on Google
    I think this may be the world’s happiest Starbucks — seriously! Great way to start the day. Thanks to the team and the Oleato shaken espresso is great!

  • 5/5 Nina Sonam B. 1 year ago on Google
    Wonderful staff. Nice place to sit. But not much selection of hot snacks.

  • 5/5 Angel L. 1 year ago on Google
    Staff were extremely friendly and generous, store was clean too :)

  • 3/5 Dj S. 1 year ago on Google
    Good coffee, but so damn expensive. I get it, it's Chicago, but go to a gas station, not as high quality but you'll save 4 dollars

  • 5/5 Natasha X. 1 year ago on Google
    Very cool place to check out and grab coffee, pastries, and yummy sandwiches. The view is good and the decors are plush and of good taste.

  • 5/5 rae m. 1 year ago on Google
    The staff at this Starbucks goes above and beyond. Thank you for a wonderful experience and also my carmel macchiato was perfect...Thank You!!

  • 1/5 Giorgi E. 2 years ago on Google
    They guarding restrooms like maximum security prison. Passcode required to enter.

  • 3/5 Sarah L. 1 year ago on Google
    Giving 3 stars only because there are some really great employees there like Raven, and the two young ones who most times make my drink . Lately the manager with the shaved haircut has been making drinks. She is rude if you ask a question and snappy along with nasty drinks. Now I just skip coffee if I see her making drinks as it’s slapped together and she doesn’t care. It’s too early in the morning to be rude and receive nasty coffee. Thanks to all the other staff who are friendly and make my drink right every time.

  • 1/5 Nick G. 2 years ago on Google
    Hire more workers! Service was unimaginably slow. And it wasn't crowded at all

  • 3/5 Anji R. 1 year ago on Google
    They need more than 2 people working at a time. It's a busy area and they didn't even know what was even happening with my order and someone else's. I get there's a worker shortage but they need the help, I don't even know if I got the milk I paid extra for, she didn't seem to know either or care

  • 5/5 Sarah C. 1 year ago on Google
    I work across the street and come in here about once a week and Gennie, one of the baristas, always makes my day! In general, the staff here is so upbeat and happy to see the customers, it keeps me coming back.

  • 5/5 Kyle G. 1 year ago on Google
    The service at this location is unbeatable. I’ve come several days in a row while staying nearby and every shift is great. Super friendly and thorough staff. Very clean store.

  • 5/5 Pamela S. 1 year ago on Google
    I have very low expectations for Starbucks in the Loop. They are usually understaffed and rude to non-regulars. But my experience this morning prompted me to write a review. The barista at the register was the kindest and most positive person ever. She even expertly removed a person from the store who was causing issues for other customers without it escalating into something dangerous. Give this woman a raise. She should be training your team on a national scale. She made everyone smile...at 7am in the City!

  • 5/5 Brian S. 2 years ago on Google
    Just left. The Starbucks was just another Starbucks but the people working there were the nicest group ever! I actually left in a really good mood thanks to them.

  • 5/5 Axel Torres P. 2 years ago on Google
    Gennis is the best! So nice and helpful! Would recommend this Starbucks just for her.


Call +1 312-977-0018 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Small plates
    • ✓️ Prepared foods
  • Popular for
    • ✓️ Lunch
    • ✓️ Breakfast
    • ✓️ Solo dining
    • ✓️ Good for working on laptop
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Outdoor seating

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