Stay away! Gabriel is the laziest person ever! Regarding my visit on December 17th 2016 in the laboratory. My mom's doctor asked her to do blood test. Her office is far on North side. It was very bad weather so I decided to use Mercy Medical Clinic on Pulaski Road. They informed me that accept Medicare so I was happy. But my mom didn't have the order for this test. I called the doctor and ask for it. The doctor tried to send fax many times -unsuccessful. I got phone call from the doctor that the fax machine doesn't answer. I told Gabriel about it. He said that everything is ok with his fax machine still watching the screen of the computer. There were nobody at this time. What he was doing? Most likely checking Facebook. Then I tried to check the fax machine. I worked in the phone company for 8 years so know how to check it. Their fax machine didn't answer. I told this to Gabriel but he was rude not even looked me that how was busy with his computer. I asked him to give me another fax number. He was mad and just told me, "you want me to do everything?" What? Everything? He was doing nothing for the Mercy Medical just checking something on the computer! He almost said I don't care. So I said, "yes, because you just work here". And then I walked upstairs. They gave me their fax number and after a few minutes I had my mom's order ready. We went back down to the laboratory and then I told to Gabriel, "whose fax machine was not working?" Also I told him that he will loose his job. He wasn't scared. He also told me, "I heard that many times." What? And nobody fired him? Two ladies working with him were ok. They did their job well. Tree people in charge, only a few patients, no one wanted help me. Do Mercy Medical need 3 people in there? In my opinion 2 was more then enough. That's why we pay a lot for the insurance! They don't care about the business anyway! They loose a lot of patients because they are rude and they don't want to help anyone!

I scheduled an appointment for Dr. Finegold for 11:15am and was told to come in 15 - 20 mins early, which I did at 10:45 am. When I came in I only had to fill out two forms which took 2 mins and showings my insurance which was on my phone from the website and they were acting like this is a new thing to see such a thing with all the info on it... Goofy .... 😡😡. Nevertheless, Im waiting and waiting its 11:35 and when I was asked yp be seen they told me that i have a pt. infront of me and was told by the incompetent receptionist that they scheduled multiple people at at and its in order. So, it 2 - 3 people with the same time. I will be filling a complaint this is uneathical. Wasting my time.

This clinic is full of pediatricians that DO NOT care about the child's health!! My daughter has had frequent ear infection and I asked Dr Jamen & Dr Fitzgerald to get a referral for ENT , well i was denied the referral!! Which why In the hell would a pcp deny a referral!! Anywho , So as a concerned mother I called the hospital MYSELF & talked myself to get the appointment for an E.N.T... I was suggested by the specialist to get the tubes in my daughter ear & change PCP!!! so I got the paper work for the pcp to fill out right, well I called prior to the surgery date and asked for an appointment with her pcp, I was told by the receptionist that I can just walk in the day before and get it done , I did just that! Well long story short when arriving at the clinic the Dr refused to see my daughter refused to even talk to ME! Her assistant is another lady full of bs! The point in my comment is that these Drs here DO NOT CARE ABOUT THE CHILDS HEALTH!! I had other prior incidents with my other daughters pcp who is Dr Fitzgerald! She kept telling me my 3month old had "the regular common cold" I told her that my daughter couldn't breath at night she kept wheezing and her cough was so thick , well she didn't try to do more for her so I took her to the children's hospital and was told my daughter had the whooping cough! As a mother u shouldn't be doing the pcps job! But thank God he gives me knowledge to look for help else where kuz these unprofessional Doctors don't do their job like they are supposed to!

An obnoxious and unprofessional receptionist greeted me as if she was talking to someone in another room. Her manner is unbecoming and unfit to deal with the public. I arrived at 10:57 a.m. After checking in and asking for the approximate wait time, the receptionist said, “We don’t give wait times. You have to wait your turn; these people are ahead of you.” As I write this receptionist is singing! I guess I would be in a cheerful mood as well, if I could maintain a job, having such an unprofessional disposition. Actually, I wouldn’t want to work in an environment where that level of mediocrity and unprofessionalism is tolerated! Why do large organizations like Chicago Public Schools send their prospective employees to such places to pay for mediocre service? Unacceptable!

I've been coming here since i was 18 & I'm 50 now. I love my doctor & all the girls in the office on the 3rd floor. They are all kind, understanding & do a great job. My doctor listens, is very helpful & knowledgeable. I can tell she cares about me & my treatment.

I went in for a TB Test and came in for the reading. I do not trust them, the nurse was poking my injection sight with the tip of a ink pen saying she feel something. Of course you're going to feel something if you just agrivated the injection sight. Flash back 10-20 mins and no one acknowledged me after checking in and sitting for 30 mins. I sang, made noise, and all. Eventually,I got up and asked the Caucasian chick, "excuse me do you know how long I should be waiting to be seen." Out of the back, I hear an African American woman ( the same lady that poked me continuously with an ink pen) state, "tell her to come back here." Finally, I'm in back and she rants (before poking me unprofessionally, non-medically with with a ink pen)"everybody has been coming back with a positive reading!" I'm like really, she then proceeded to check my arm, asked a colleague for her opinion, and then asked the "so called doctor" for his opinion. They all said they felt something, SMH! It went from "I feel 7 mm to 15 mm," oh hell no! Now as I'm writing I feel my arm and it's flat as a piece of paper. The doctor could've told me to come back for a better reading, instead I was told pay $108 for a chest x ray, Wow! Sounds like fraud to me. This clinic need to be shut down immediately for malpractice. I wish I would've recorded her (the lady with the blond braids in the middle of her head, tied up in a ponytail) poking the hell out of me. NEVER GO TO THIS MERCY WORKS FACILITY, I REPEAT "NEVER!" Wasted time and money!

Worst place ever, my sons doctor is terrible. I do not recommend. They dont listen. Even tho you're the parent and you know what's normal and what's not. And i try to speak up and all she says no im the doctor im the one with gray hair... And walks out. I just wanted a specialist for my sons asthma. And fully dismisses the fact that my 1 year old has asthma and needs steriods... And brushes it off as alergys. Dont come here.

I come here to see my primary who is Anna Orzechowski and she is honestly the best! She is very friendly and makes me feel completely comfortable while I'm at every appointment. My only Problem is the front desk. Someone called Lupi who I have spoken to twice was extremely rude and unprofessional. I was on the phone with my HR Rep. And she also said she was rude and unprofessional with answering questions we had. If it wasn't for my primary who is awesome I would never come back to this hospital. Great customer service and professional curiosity is literally The job of people at the front desk.

Phone triage is unprofessional. I also work in a clinic, so i get it's hectic, But i was left 28 minutes on hold. I reported 2 times needed follow up for specialist, left voicemail. which ultimately ended up in E.R. I now just communicate directly with Dr. Documentation errors, was confused with different pt. Lack of communication and follow through. Will be transferring.

There’s no point in scheduling . Had an appointment for my son at 10:40 it is now 12 and the doctor barely seen us . I had to see her because my regular doctor wasn’t here .she changed his course of treatment .oh she was in the room for maybe 5 minutes if not less . Her name is dr.rita i do not recommend !!! Get another doctor

As I’m leaving this review I just read the past reviews and I wish I would’ve saw them sooner. This place is a nightmare. I’ve been waiting for 3 weeks for this appt. as I’m WAITING they cancelled it because there is no prior history for me as a NEW PATIENT. But when I called to give them my previous blood work. The receptionist or whoever I talked to said she only takes faxes and won’t have time to attach them but it’s ok she’ll talk to me about them. Literally in tears. I can’t believe this place is so messed up.

i got checked in pretty well, it wasn't after i waited for the dr. in the room that i literally waited for 30 minutes . i was ready to walk out. 200 dollar visit if a new patient. your better off scheduling an appointment at a clinic for lower price . I mean theirs plenty of other doctors around , and make sure to check out the reviews of the doctor you want to be taken care of . ask for prices before being treated . Especially if its your first time. The reviews speak for them self !.