I am currently in the hospital as we speak the front desk staff on floor six the OB department are the worst staff that I have ever encountered in my life . They are beyond rude they have no patience they don’t know how to talk to people they’re very standoffish . I was considering having my baby here because my doctors here remind you my doctor is absolutely amazing but the staff here in the OB department will make you lose your mind. They are unprofessional they are rude and for me it’s like if you are a nurse in an OB department you would think that you would be sensitive patient caring understanding loving and so on but not here at Western suburban Medical Center I’m currently getting all the names of all the female staff that was very rude to me even the front desk I had my family called in to check on something and they let me listen to the conversation with the receptionist and it was beyond disrespectful I will not be having my baby here this hospital is the worst first and last time I will be ever staying here you guys need to get it together and stop hiring anyone and everyone because these are the type of people that will make someone lose your mind

I was in the emergency room with my father May 8th 2023. He was miserable and in immense pain. As we were waiting in one of the back rooms for his CT results the nurses, a fully uniformed cop, and even a Dr was at the desk discussing “booty calls” and what time to make them! They were cursing, laughing and making the most ignorant comments. It was ridiculously unprofessional. Isn’t there a time and place for everything? We’d already been waiting 5hrs to be seen and they made it worse. The cop was the worse one. I get the camaraderie between coworkers, but not being considerate to the patients and other people who could CLEARLY hear them behind the thin curtains is horrible. Completely ghetto

I never leave reviews but DO NOT choose this hospital for prenatal care or for labor and delivery. There’s better hospitals with way better staff elsewhere. The facility itself is not up to par (the ultrasound room doesn’t have air conditioning, they have a very small mini fan the size of a hand blowing air… and that says it all). There’s so many red flags from the rude receptionists at the front desk of the hospital, to the unprofessional receptionist in the PCC office, to the ultrasound technicians that work for PCC. (The ultrasound technician tried to force an uncomfortable situation on me, then began to treat me badly when I stood up for myself, MY body, and MY baby. I will never be forced into going along with something I’m not comfortable with.) —unfortunately it’s a lot of women who’s put into uncomfortable situations in hospitals but choose to not speak up, I am not one of those women and I will not go with the flow when something doesn’t feel right to me. I would never recommend the PCC staff at this hospital to anyone. And I would never recommend this hospital to anyone. A bad experience overall. 0/10 do not recommend.

If I could give them a zero I would, Horrible Horrible place Do Not Go There! 2 elderly ladies were there since 9:30am and not yet seen at 6pm. The fast track was taking more than two hours. End of shift was there and they did not want to call anyone! There was a man rolling a marijuana blunt and if you are there with flu symptoms, nausea and a headache the smell will not help. I told the lady with red hair at the front desk and she replied, “and what do you want me to do? Tell security. The two bathrooms had no tissue and there was urine everywhere. Horrible place a big Zero!

Does another bad review do this place any justice? Administration needs to have this hospital updated. Rooms are 85 degrees with zero humidification. Nose is all bloody from the air inside this place, mouth drier than any desert. Drywall falling off the recovery rooms, grout and bathrooms destroyed. Air vents covered in dust and possibly mold. If you are trying to emit yourself to a psych ward, stay here for 3 days in a room and you’ll go yourself. Nurses & Staff, hats off to you. The energy they emit is amazing for the work conditions they have.

They don't like to really take care of you ,they are lazy as he'll, I would go somewhere else before I go her and Loretta hospital, you would be dead I'm these hospital, I would go to uic because they will make sure you are taking care of and test you for everything.

I absolutely don't like this hospital. A lot of the staff were rude, lacked customer service skills, and are ghetto. However, my experience with nurse Kim was great. She was very honest and straightforward. She took good care of me. If we can have a lot of her in this hospital, I'll never be disappointed. Thank you, nurse Kim, for all your hard work. A shout out to nurse Rebecca as well.

When you go in the emergency room and can barely breathe or walk they don't get you in a wheelchair and after they take your vitals and blood samples and urine sample and do an EKG, they have you to sit in the waiting room with 9 other's waiting on a bed and you may not get a bed that night AND bed in the waiting room all night long.

If i can give 0 i would. Right now, 05/10/23 12:57, i am in a room in this ER having alllergic reaction from iv dye. My room is in front of the nurse’s station. I have asked for help a lot of times already but to no avail when all 3 nurses are just sitting and just talking.The ct tech even told them i am having an allergic reaction but nobody cares. I begged if i could speak to the doctor and they straight up told me no.A patient could die right now in front of them and they wouldn’t care at all. Again, i am here right now as i make this review!

My best friend had the worst experience in the world here. The “doctors” couldn’t figure out a simple diagnosis after having him there for almost 4 days. Not only did they neglect him but they misdiagnosed and committed malpractice. They poked and prodded him for three days with little water and little attention. They didn’t even provide him with an IV to hydrate him when it was clear he was dehydrated. Then they proceeded to take chunks of skin from his right and left leg and proceeded to discharge him almost immediately with out any results from those biopsies. He went to a different hospital and they diagnosed him correctly within hours with just one blood sample. This establishment is a joke and a danger to men. Do not bring your family or friends here if you want them to be okay. Take them somewhere else.

if I could give ZERO STARS I WOULD!! Every visit to this emergency room has been a complete JOKE. They told me its nothing else we could do after I told them I was still VERY sick, These clowns said sign out and sign back in and wait another 2 hours for them to TRY AGAIN! They are aRUDE UNPROFESSIONAL AND PROBALBY FAILED IN MED SCHOOL. The women at the front desk are rude and unprofeessional. GO TO RUSH HOSPITAL IN CHICAGO THEY ARE #1 HERE FOR A REASON, THAT IS THE ONLY PLACE I WILL EVER GO. They are not a fan of west suburban either

The worst hospital ever and customer service sucks plus people hang up and call you rude for stating that they are very poor in service!! Plus I asked who I can speak to to let them know how you are treated and he stated that there is no one!! I have been waiting since 7am in the parking lot for someone that was scheduled for surgery and I am still waiting!! No one never called to say sorry but they are running behind or anything until the surgery was finally done at 1:30 pm!! Then called me again at 2:56 pm to say it will be another hour and a half!! I wouldn’t mind so much but I also have my mom that has dementia with me waiting too!! But they didn’t seem to care!!

I came to West Suburban because my colon was inflamed, while in their care I grew an abscess due to their unsanitary conditions. The water they give patients are contaminated. The IV were put in wrong by 6 different nurses. The medicine was not helping at all. I was getting worse by the day. I really believed they were trying to kill me. When I signed myself out after day 9 & came to Loyola. I got better in 3days. I’m so disgusted by this hospital & something really needs to be done. Please I ask everyone don’t go here for ANY CARE mostly black patients & they are not being taken care of. Stay away please‼️

I’ll give 3 stars for this hospital for the care you receive but that’s it. Be happy you are at least alive but they don’t communicate a thing they do to your loved ones. You have to CONSTANTLY call for updates on your loved ones. I truly understand being “busy” but you can’t tell a unaware patients what y’all did to them, knowing they won’t remember, then make it difficult to obtain their records. Y’all moving like a jail hospital rather a real one. There’s major room for improvement. Please do better with communication and if a nurse is absent, please make it easier to obtain records or designate a back up on what you did to your patients so loved ones can get answers!!!!

I will never return nor recommend this hospital!! I came here because I was driven by ambulance I had miscarried at home. Upon arriving staff was nice while in the room however once the room door was closed you heard the staff gossiping and laughing out loud. Anyone that has gone through a miscarriage or just the thought of it would know how much emotions & hurt someone can feel in such a time. I explained everything that happened how far I was etc. A pelvic EXAM was never done!! I had blood work done & two ultrasounds one abdominal and a pelvic ultrasound where the tech asked me to meet her underneath the sheets so that I can place the probe as I would a tampon! I’ve never had to do such thing I’ve had them done before. After a few hours of being there and waiting on the ultrasound results It was confirmed I had a miscarriage and Everything including the placenta came out. This was a Sunday afternoon, on Monday morning I wake up to use the bathroom and before I get up from my toilet I feel a big clot come out sure enough it was my PLACENTA!!! I thank God after going to north western and having a pelvic exam and some more blood and urine tests that I was okay!! Things definitely could’ve gone another route but GOD protected me & kept me healthy!!

If i could give this place a 0 star i will. My boyfriend came here because he had chest pain, this hospital did NOTHING for him. He waited 3 hrs to be seen. They gave him a shot and let him go. He still was in so much pain. He had to go to another hospital where he was tested for covid. He ended up dying. I truly blame this hospital for my boyfriend death. If they would have helped him sooner, he could of survive. Please don’t go to this hospital. Go to a different one. This place don’t care about people.

I’ve been a patient at West Sub since I was 13 years old. At almost 40 years of care and 4 children (all birthed here) later, I’ve been here through the many changes…partnerships with Loyola University medical center, changes in management and ownership. There have been ups and downs but it’s never been this bad. My PCP left over a year ago and I should’ve left with him. I’ve had plenty of gripes with West Sub but this latest is the last straw! I’ve been trying to make a mammogram appointment for well over a month now. I’d been calling the main appointment number and even left my number for a call back. Last week after leaving my eye appointment, I went next door to the River Forest breast care center to make an appointment. I was told that appointments can’t be made in person and that I’d have to call. After explaining to the woman at the desk that I’ve been doing that with no success. She gave me two different numbers to call and stated someone would give a call back, if there was no answer. I did that and guess what, still no call back. Well today, I FINALLY had success, if you can call it that. After being on hold for 31 minutes, Claudia answered and scheduled my appointment. The appointment isn’t until February 20th of NEXT YEAR! So much for my annual mammogram. Why is it so hard to make appointments to get the care you need?!

This hospital needs to upgrade asap. Their birthing floor is just so outdated. Don’t come here if you want to enjoy your postpartum stay! The delivery rooms weren’t as bad at all they at least had some air circulation going on but the postpartum rooms are HORRIBLE. Old beds that look like from the 1970’s, can’t even open the windows, rooms where ridiculously HOT and humid! Their tvs only have like 7-8 channels that actually work but of course nothing good, the remotes for them have the lowest volumes, no wifi, and you can connect anything to their TVs. Their staff are wonderful people and they make the stay a little better, but over all, the hospitality should be comfortable for people especially staying 2-3 days.

The operations of this hospital is absolutely trash. Zero stars. I’ve long heard through word of mouth that this is not a good hospital, but I needed some simple imaging done for my ankle, so I came here because the location is convenient. I figured they couldn’t possibly screw this up. They did. And they have delayed my plan of care by being extremely inefficient and inconvenient. The day of my appointment, an order for imaging was given to this hospital by my provider’s office. I had spoke to someone from West Sub the day before and had confirmation that it was set up. But on the day of my appointment, nobody could find my order. Making me late for my appointment and I arrived early. I was held up about 30-40 minutes before they found my order. Thankfully, I was seen right away afterwards. Here’s where it gets even more inconvenient. I communicated to them that I needed the results sent to my provider who’s outside WS. I call my provider’s office a few days later and they hadn’t received anything. I call WS’s imaging department and the person who I saw tells me I have to either call WS or visit in person to fax my info. I call WS medical records department and instead of simply faxing these documents over, they want my provide to fax THEM requesting the info! If you want WS to send it, you have to go online, print a release authorization form, fill it out and sign it, and either fax it to WS OR go there in person to have it faxed. 😑 I have never encountered a more inefficient, inconvenient, and outdated hospital. Stroger is similar, in that their operations are in the dinosaur age too. Do not go here. If you live in the area, go the extra mile and go to Rush.

Waited 6 hours in the ER and didn’t get seen!!!!!Worst experience of my life. Don’t go here if you are really needing urgent care because you will not get it here. The staff is not helpful as they will not give you water or a cold towel if you need it. When we asked about water they said there was a vending machine. Aren’t hospitals supposed to provide patients with water at least. I waited for 6 hours with the possibility of my gallbladder exploding and I had to leave in order to find care elsewhere. There was a patient who peed on the seat and they didn’t event clean it properly. No sanitation or disinfection was used. You should see the bathroom with dookie stains on the seat and pee on the floor. This place is not it. It seems instead of admitting or releasing patients to make room for more they just take their time and bill their hours. This is not the emergency room to go to if you have an emergency.

This is the worst, we came in with a family member who was a danger to herself and others, we asked the staff to have her admitted to the mental institution and 17 hours later she has yet to be admitted. Then the nurse comes out and says they called SASS and it can take up to another 2 hours. I’m disappointed. I know what’s wrong with my family and this hospital and the staff completely disregarded everything that we said.

We took my grandmother to the ER, surprisingly our visit went great. Dr Randall and his team were very good with her and their bedside manner was awesome for it to have been 3 a.m. I’m giving only four stars because the room had a clogged sink and the door was broken, it definitely could have been much cleaner.

Tried going here for an emergency with my 10 month old. All I got from the desk person was “it’s a at least a 6 hr wait, you sure you wanna wait?” As if trying to turn me away. I didn’t see but less than 10 people in the waiting room. But based on the way I was greeted we left right away to a different ER. I would expect better to be in Oak Park.

This by far is the worst hospital I have ever been in. I was in a car accident and I was here with my kids. I saw new people come in and go I’m before me. The lady that checked me in was really rude when I told her my daughter had back pain she stated she closed my daughters chart so now I have to wait for the doctor to see us that I can let them know and wait for her to get X-rays, when she could of had this done before seeing the doctor. I definitely will not come here ever again. All the people before me said they kept taking people that came after it seems like they don’t have a good way to keep track of the patients.

I have never been to West Suburban Medical center but apparently they are the billing partner for Weiss where I had my surgery. As far as billing goes they are unethical and possibly criminal. I put a deposit down for my surgery and it was never applied to my surgery cost. They admit they owe me a refund but keep telling me they can't give me a timeline for when I will receive it. The billing reps say they will call me back and NEVER DO. If this place were to go bankrupt I wouldn't be surprised with how they run things. Absolutely the worst thing I have never experienced with a billing provider. I am about to go to their offices and sit there until they write me a check for 2k that they owe me. RUN AS FAR AWAY FROM THIS PLACE AS YOU CAN!

I been to alot hospitals. And by far this is the worse one. The staff are so slow. From emergency room, to operation room. Worse experience ever. I do not recommend this hospital you will die first before anyone comes and check on you. I brought my bf today at 8am due to an allergy reaction he got due to his surgery on Thursday. Is almost 12 and haven't been seen by anyone.

First, I would like to say I am surprised with the treatment my grandmother received from the 7am-7pm ICU nurse by the name of vanessa that was suppose to care for her. My grandmother was having issues speaking clearly for a few days. Within those few days she was also NPO. They First day my grandmother was off NPO restrictions and was able to talk a little bit, when asking the nurse for water she was told you need to say "please". When I asked my grandmother has she told you that before she stated "yes" In front of me my grandmother asked for water and nurse vanessa said say please. So I asked if she can't say please the what happens. she never responded which makes me think With her being with it some days and someday not If my grandmother who is 89 years old forget or can't remember to say please will not get the proper care needed from. Vanessa

This review is on behalf of my elder father. He was taken to ER on 8/15 around 8:30a and as of 8/16, same time he is still in ER department. Although he was being admitted, it should not have taken a full day (24 hrs) to get a bed in PCU. This is unacceptable for hospital administration. The only reason I gave them a 3 was because they discovered that he had pneumonia although he was taken there via ambulance due to a fall out of his wheelchair that required stitches. Management/Administration should look at current processes and room availability as it shouldn't take that long to be assigned to a room when needed!

If you have an emergency, please do come here! This hospital has really gone down the drain! It’s nasty, starting from the environment down to its employees. They do not have any work ethics and that includes some of its providers. They speak to you as if your not a human being and comes off to me as being very lazy. I pray when their bought out, the new owners would crack the whip and get rid of all the people who just comes to work to sit pretty and collect a pay check!

I can understand the horrible reviews now. I had to come here yesterday for surgery that never happened because the doctor said he couldn’t feel the small cyst in my left hand & supposably he said there’s no ultrasound that they can see where it is but yet I was able to set up an appointment to get an ultrasound there afterwards 😑🤦🏽‍♀️but I may not even return to this hospital, not even for something as simple as that. The 1st nurse (Karen, I think that’s her name) in the ‘same day surgery’ area was putting my IV in my right had but didn’t seem to know what she was doing seeing as how she poked around looking for a vain yet couldn’t find one, I was crying out from the pain. now both my hands STILL hurts/uncomfortable & I still get emotional about this & if there is damage I will be suing this hospital. I am a caregiver I NEED both my hands. Then the 2nd nurse that took me down to the surgery area was just talking talking away with her coworkers leaving me there after she knew I wasn’t getting the surgery, I ended up just getting out of the bed & walking towards my room. The 3rd nurse walked me to my room, she was actually helpful & was able to put in my IV properly & gently before it was known that I wasn’t getting the surgery, thank god for my black nurses there, she made me feel comfortable & ACTUALLY seem like she cared. I went through all this blood work & paper work to get this surgery all just to end up not getting a thing done but more pain. This old hospital needs to be torn down & rebuild again with everything new , including the staff. I never want to come here again.

Arrived at the hospital for my niece's X Ray at the radiology department. Our experience there was excellent. Staff greeted us as we entered and provided us disposable masks. Some departments seem a little outdated, however the environment was well taken care of and clean. The X Ray staff were professional and attentive. The Tech provided quality care, and made sure my niece was comfortable and attended. :)

Hello everyone.. I was there for a colonoscopy exam earlier this morning and was delighted by the nurse named clover .. but after the procedure had to deal with the same results as last year and the doctor that did the procedure was not a nice person . Would like to file a complaint on him !!

This hospital don’t deserve not even 1 star I did one is because i have to write my very very bad experience with this hospital, I took my brother because he have a stomach pain very strong I took it around 3:00am they did a ultrasound then they released him around 9:30 they Said he’s ok nothing wrong with him, but my brother still having the pain, he went home but later he received a call from hospital, they said he need to come back to the hospital they need to do more test because they found something, we came back to the hospital we get here at 11:00 and right now is 7:49pm and we still in the lobby waiting and my brother still in pain because they don’t want to give anything for the pain , not even Tylenol, I have to go to Walgreens to buy Tylenol, really don’t don’t recommend this hospital if you’re in emergency room please go some place else, if you don’t want to wait like me 8 hours in the lobby, and also staff is so rude if you mention to them you’re been here for 10 hours they answered back I know they don’t care if your in pain or Not, this is no like a hospital is looks like the WIC Office you wait for so long , suppose to be emergency room but is not ,but they’re ready to send the bill to your health insurance, when they suppose to give a discount for waiting 10 hours in the lobby.😡😡😡😡😡

The 5 stars are for the Emergency Room staff. I came in with shortness of breath, coughing and a fever. I was treated immediately. Every single staff member was extremely friendly. I was impressed by their very thorough battery of tests and blood work. I was there a long time but they were very busy. My level of care was excellent. Now, I would only give 2 stars for the Walk-in Urgent care. I started in this area but was told I needed to change my PCP physician to this hospital before being treated and that there were 21 patients ahead of me with only 2 doctors available. I declined to wait but was told I could go to the ER, where I received excellent care.

Discharged patient without prior consulting to patient’s family. Had up to 7 diagnosis’s on the same day of the discharge, no doctor or other hospital staff had the information I needed regarding the patients condition. I hope the incompetence demonstrated by the staff is properly handled in the future when it comes to anyone else that has the misfortune of being sent here.

This hospital is trash and the worst part is the security. They make the hospital more dangerous then it would be if they weren't there. They do not protect patients or staff and harass both. Who ever is running the security department clearly lacks the ability to successfully do so.

We are very disappointed with the medical competence of this emergency department. We arrived at the Palos Park emergency department with a complaint of appendicitis for a 7-year-old child. we had to wait for 5 hours to take the child for examination. The doctor decided to take blood from a vein. My sister tortured the child for about 10 minutes with a needle stuck in her arm, looking for a vein! the child screamed out of his voice while she pierced the needle under the skin! As soon as we found a vein, we took a little blood without letting go. He wanted to torture the child again, but my wife and I didn't do it anymore. The child suffered great stress, he could no longer breathe, he was shaking all over, but the doctors did not take any measures. we went home, the child cannot move his arm, the pain does not go away for 6 hours. Why is blood taken from a vein in the arm of such a small child? when these veins are practically invisible. As far as I know, blood is always taken from a small child. I don't know about doctors, but med nurses are definitely not competent for that job!

I hate this place but my family members keep getting admitted here because it’s the closest hospital. Today they stole my aunt’s wallet. The emergency room staff said they didn’t have it and the 4th floor staff said they didn’t have it, but It was listed as an item in the system when she was admitted, but “coincidentally” nobody could find it. When I talked to the director of the 4th floor, she yelled at me and my aunt saying “just file a report”. She was SO rude and dismissive, and she wasn’t ashamed at all. So, if you go to this hospital, KEEP YOUR THINGS BY YOUR SIDE. Now we have to hope no one tries to take her identity and we have to file a police report… on a hospital 😩🤦🏾‍♀️. How sad is that? Someone came to the hospital for help and they’re robbed. Not to mention the bill we’re going to have to pay to a hospital that stole from us. Do not recommend, very ghetto.

5 stars for Lulu and the medical staff in triage and the pregnancy center. Lulu was courteous and helpful in delivering our baby. Shortly after our baby started to breath fast and shows signs of strain. She immediately recognized it and got our baby to the NICU because of that they were able to stabilize my daughter and potentially saved her in the process. We are so great full for all of the diligent work of Lulu and the nurses. Also a thank you to doctor Madison and her staff who helped patch up my girlfriend afterwords when she required surgery.

First off, I want to express my overall gratitude to all the staff we encountered at West Suburban Medical Center. My daughter is a college athlete and injured her ankle which required surgery. I live in Florida and had to fly to Chicago to assist her with her recovery. When I read the reviews I was stumped on why her surgeon practiced at West Suburban. I am a registered nurse for over 20 years and a clinical nurse coordinator. I was petrified to have my daughter come to this facility. The old saying don’t judge a book by its cover was our experience. The building is outdated and a bit run down but there were nothing but gems 💎 inside. Every staff member we encountered in same day surgery was AMAZING!!! As a nurse I witnessed my daughter receive competent, proficient care with a smile. Very hard to find post Covid. I would like to give special thanks to Ana, Kiara, Eddie (nurses) Jordan(transport) Dr. Frank (anesthesia) and of course our surgeon Dr. McGann. Thanks for making a difference!!

I've been in the emergency room for to and a half hours the service is very poor when it comes to first come and getting better with things it's possible that it could be better but that's a long way from being perfect

I went here last night for pain in my lower back for the last few days among other things. Everyone treated me very well and I believe Dr. John Lund has seen me before for other health reasons and he is always so nice.

I stayed at West Suburban in Oak Park this past week for 3 days due to kidney stones. I’m not out of the clear yet, but I was fortunate to have an amazing team of nurses and doctors. Wait time from originally getting there to getting a room in ER then being moved to upstairs did take some time, but I mean it’s a hospital right? A field in need of more doctors and nurses every day, too many patients, it’s expected to have to wait, so I’m not bothered by that because every time I got one step farther, I really felt like I was taken care of! I just want to give a special thank you to the very team who helped take care of me during my stay: My ER nurse Kristina (you are awesome). Erika who initially explained my CT results to me and Matt who did my CT scans. Nina and a man (I forgot his name but he had long hair and was a breath of fresh air so to say, you were very sweet too Nina!) who transported me between rooms. My morning shift RNs Ellen and Cathy (you both are incredible women/nurses). My pre-op team we didn’t engage too long but long enough to appreciate you all- Rowina (sorry if I misspelled your name), Donna and Sephi (sorry if I misspelled your name also). I don’t remember much after I went under but leading up to my procedure you were all wonderful and really made me feel at ease going into it. I’ve been told hospital food is the worst, but I was fortunate to have some great dishes (thank you to the cooks Maurina & Tony) and I enjoyed picking my meals out on the phone with Charlene! Christyana Honey, you are a complete sweetheart! Kemberly (night shift patient care tech), I am so blessed to have met you and have you on my nursing team. I thank God for letting us cross paths, you are heaven sent!! You helped me in more ways than you can possibly know. Thank you Kemberly:) Last but least, Dr. Leeland, you are absolutely the best. I had so many questions and you listened to every single one and really answered them well. You explained everything to me perfectly and you even drew a diagram so I could physically see what is going on inside of me. You spoke with such ease and reassurance. You checked on me the next morning too and didn’t rush to leave my room. You have no idea how much that means to me. Looking forward to seeing you in 2 weeks for my follow-up!!

They are unsympathetic,doctors inpatient,rude,and you will wait all day to see one in ICU.Terrible experience with my best friend here.They are doing more harm than good,very neglectful,causing more problems for the patient.Never bring yourself or your loved ones here.Also they keep saying understaffed,so then what quality of care are the patients getting.Doctors extremely rude,if you can find one all day anyhow.

THEY NEED TO CLOSE THIS PLACE DOWN ITS SO nasty and dirty the ppls that work there are very unprofessional and rude I was told it's only one dr there il never step foot back in that hell hole CLOSE IT DOWN ITS NOT DOING THE COMMUNITY NO GOOD THEY JUST THERE TO GET A CHECK THEY DONT CARE ABOUT THE PPLS BEING SICK AND VERY UNCOMFORTABLE WEST SURBARBAN YALL SUCK

I was there in the summer of 2021. I was there to be rehabilitated after being in a coma for 7 weeks at Rush Oak Park. Everyone was perfect. The nurses were absolutely terrific along with cna’s and everyone else. I just wasn’t ready to be rehabilitated as my senses and head were spinning. It took a few more weeks when I went to nursing home that I was ready to learn how to walk again. The hospital was fantastic.

I have been going to this hospital for various surgeries... procedure's...and primary physicians....I receive great care...and find the info desk pleasant and willing to direct you to correct location... registration is quick and professional...I have only had one issue with one doctor at this facility of which was exceptionally easy to request another doctor...5 stars plus

Friendly staff but it s absolutely unprofessional to leave a patient waiting in an operatory for over an hour with no explanation. No regard for their patients whatsoever I actually changed my entire health care plan so I wouldn’t have to endure it again.

The worst hospital you could possibly turn to. They will let you die in that waiting room, waiting for your turn. It’s ridiculous and the lady in the front desk was no help at all she was just sitting there and when I asked when I would be called or how many people were ahead of me she simply said “we don’t do that here”. Which is understanding but the least she could do is reassure the patients that have been waiting for 5-6hrs that someone will see us. Never coming here again.

From the minute we walked in, til the moment we left Kayla, Megan, Celia, and others (Floor 6) treated us with the greatest care possible. They were so patient, polite, and treated my family with the best care they can provide. Kayla's encouraging words got us through our day, and I will make sure we share this wonderful experience with our friends and family. Thank you all so much for making our experience one we will remember forever.

It's a great hospital and medical center, the staff are friendly and helpful all the time not just if they know you or this is your first time. This hospital and medical center has been here for a very long time like since I was a kid like under 10 years old and we all know that was just a few years ago.........😉😉😁😂

very professional on point staff, the rooms need some overall, still private rooms! its a large facility still does the job, i want to shout out the emergency room staff and the security staff. dont know if security are CPD moonlighters or what but security is awesome there. Emergency staff are so awesome. all very compassionate and professional. they have alot of great people there dealing with alot. i appreciate you all.

I really appreciated the care I received at West Suburban Medical Center in Oak Park. There are some things that can be better such as parts of the ceiling in my room needing to be cleaned. Easy fix, human concern care I would say from the Emergency room to the room you will stay in is what you need. A home away from home.

Worst hospital. I had a relative wait 6 hours to get a room. They stayed at the hospital for six days. They came in with breathing issues and left with the same problems as before. I don't know why this hospital still exist if the doctors don't care to make their patients better. How can you let them go if they're not making progress to their recovery? Take your family or friends to another hospital.

0 stars. My wife went to the ER for miscarriage “care.” More of a sleezy club vibe than a hospital. Security, nurses, and other staff loudly laughing and cursing as if patients in pain aren’t a few feet away. Sociopathic behavior. At a hospital of all places. Shame. Shame on these people for allowing TWENTY HOURS to pass before they gave my wife and I radiology results- EIGHT of those hours waiting in the hospital. We checked in at 6PM. Because of this sensitive matter, they told us that it was supposed to be a STAT order, but they later admit it had NOT been labeled that way. They then updated the order to STAT, yet still no results for hours. It is now 2AM. We were asked to sign a form that stated we were being discharged against doctor's orders, because they could not give an estimate as to when we would get results. We go home. It's 2PM the next day, and we finally get a call with results. “No, thank you,” we say. My wife and I CLEARLY know the results at this point. It’s now been a week and they send us a letter offering assistance since they “understand you are not insured.” Yes, we are insured. West Suburban never asked for insurance. My wife actually finally VOLUNTEERED the information the night she was in the hospital. She walked to the desk in her gown, and they jotted it down with a PEN on a POST-IT. Another week later, it was revealed that they STILL didn’t have the information. What sort of establishment is this? Why would they assume that we are uninsured? As a disappointed longtime Oak Park resident, and as a person who doesn’t want to see ANY patient from ANYWHERE unnecessarily suffer, I plan on sharing this review far and wide on my social media platforms and beyond. People like this should not be in positions to care for the health of others. Do not consider this hospital. Even a drive to an ER hours away would save you time, and you would have much better care. West Suburban is a perfect example of our broken medical system. Broken for far too long. Reviews sit at 2 stars, and they continue to provide absurdly terrible “care.” This sort of indecency and malpractice should not end with a google review. *as of today, 9/2/2023, the hospital continues to call, (text?), and snail-mail us about a no-insurance program. WE HAVE INSURANCE. We needed to tell them to bill our insurance as we left that night, as they never asked for it. They then jotted it down on a notepad…which was likely set aside? Thrown away? My wife spent hours on the phone with them explaining the insurance information to them again a few days ago. What is this place?

First, I want to say that I am very surprised by the care we received in the ER at West Suburban, but in particular, by one of their EMT’s named Luis, who allowed us to call him Lou. This young man needs a raise! My daughter was not feeling well and in a lot of pain, nevertheless, it was the staff who made a difference. Again, in particular, Luis. We were very skeptical at first in visiting West Sub, as their reputation hasn’t been the best, the risk paid off. Right away we were seen in a room by a nurse and then sent to have an EKG and blood work done by Lou. With a smile, he put us at ease, even going along with our jokes. My lord, when I tell you, my daughter has the worst veins, they usually poke her more than once however, for Luis it took him only one try and she said she didn’t even feel it!!! This young man was really busy and could be seen running around, but always with a good sense of humor. He also frequently came to check on us and his other patients, and boy was the house full! But the one memory we will not forget was how Luis came out of his station to ask the front desk girl for a couple who had just left. Immediately, other patients pointed him to the direction where they left and he bolted out into the rain. He came back soaked but with an elderly woman he immediately wrapped with blankets. It just warmed my heart! Yes, it was a long wait, but it was worth it. We got the medicine we needed the same day, and my daughter feels better. Thank you, Lou, for being kind and am proud of this hospital for turning its service around by hiring people like him.

The staff and care I received at West Suburban Hospital in the GI Lab on 01/03/2024 was EXCELLENT! Everyone caring for me was amazing! I had a pleasure meeting Cynthia Buchta, who was very friendly and provided help when I needed it. My care team were all amazing, from pre procedure nurse Clauber, I do not remember all the people in the room with me, but also the post-procedure nurse Marcela was amazing! She was attentive, really helped me understand my post operative report, explained in detail what I needed to do, and most importantly she listened to all of my questions and concerns. Dr. Heydarpour - a special thank you to you! This is my second time seeing Dr. Heydarpour, but I have been visiting the GI Lab at West Suburban for over 20 years, and it never disappointed. The care and the team were then and still are amazing! Thank you for all that you do!

This place is terrible, it’s only one nurse in here and the staff’s attitudes are terrible. Honestly West suburban used to be great now they’re turning into Mt.Sinai.👎🏾