I came into the emergency room around 5pm for a mental breakdown and the Security officer Reese put his hands on me and kicked me out. Another Security officer with no name tag "302' told me to leave while waiting for a nurse or doctor. They refused to help me. Bob the PA tried to help. I ask them for a phone to call 911 and they told me 'No'. It's a private hospital. I went to my doctor at Erie family Health across the street while waiting and they was able to see me. This private hospital will kill you.

Our Dad had GREAT treatment here. BIG thanks to Dr. Daniel Merrick and his team of doctors, nurses, and staff. Thank you ALL for taking such EXCELLENT care of our Dad. God Bless You All. We are so grateful. Highly Recommend!

My son is brought via ambulance for a fainting disorder at least once a month. He is 23, has a cognitive disorder and I am his power of attorney. It is a battle every time to get them to let me go back with him. Once, they almost gave him medication that was contraindicated to his kidney transplant. They are reckless and incompetent. Oh and security spends its time listening to music while "guarding" the place.

Truly disappointed. They have hired people with no knowledge and sympathy for others. Rude and pathetic service. In the emergency room, they said "Sit down or you can go back home". Just imagine a patient come into Hospital ER and you're saying this to them. I will take them to court and submit a strong case against them. I Would not recommend anyone to come here. Just read the other reviews & you will know how careless people they have there with no responsibility at all.

Let me start off by saying that this is not a hospital anymore that is for the people. Its a business that does not care for. the patients i took my mother to ER she was having symptoms of possible stroke according to her doctor. We had go to the ER and they said we will start with blood work. We went in at 6pm they took her blood test once and said there are 2 more that needs to be done to check if she needs CT or not. 3 hours passed by our number/call came. We asked the nurse how is it looking why is it taking so long they said all beds are occupied we are looking at her blood work then we will decide and non serious patients are not on top of the list. And told us we will take 3rd test after 2 hours. 4 hours went by no call. We had to go and ask the receptionist what is up it took us alot of convincing to make the receptionist understand so she then went to check on the results. And guess what? My mother was fine she didn’t need a 3rd test. THEY COULD HAVE TOLD US THAT 2-3 hour ago right? But no they didn’t. If we hadn’t gotten tired of waiting and ask the receptionist we would have been waiting all night. THEY HAVE MADE SWEDISH HOSPITAL A STAY INN. PEOPLE WERE THERE WAITING FOR 12+ hours . The receptionist nurses doctors in Swedish have ZERO EMPATHY. NO CARE FOR A SOUL. I FELT LIKE I WAS TALKING TO SOULLESS PEOPLE. THEY ONLY CARE TO PUNCH IN THEIR HOURS GET PAID AND GO home!

This hospital shouldn't exist anymore the workers are the worst. My brother wasn't feeling well due to intoxicated it doesn't matter what's the cause of someone in the e.r the workers should be professional and do their job ..They were talking bad about my brother waisting their time one of the techs.. like he had the right to judge . The ambulance were making fun of him during the ride to the emergency and they didn't allow none of my family members to ride with him. the fire department were arabs and they were throwing gang signs to us like what kind of professional humans are these.

Operator is so bad, doesn't let you finish talking and just transfers you. They always sound not happy with their job. The OB-GYN department is very good tho. All the staff are very attentive to your needs, very pleasing very polite and the place is well maintained.

I had a medical procedure done here recently. I had an excellent experience with the surgeon and staff. My family and support system were also very impressed by the demeanor of the staff because they were very thoughtful and kept everyone informed of my status. Nurse Martha Ajeigbe especially stood out to me due to her extraordinary compassion, professional efficacy, and diligence. She made a significant positive impact on my recovery. I am deeply grateful for the professionals at Swedish Hospital.

Wife went to ER and checked in at 3pm, got some blood drawn and urine taken. We were waiting until 6 Am the next day without seeing the main doctor for the result. The waiting room is full of people and noise and whining/crying to get ahead of the line. The wife tried to take a rest by lying down but the "Officer" told her to not lay down on furniture. But then can they imagine sitting up for more than 10 hours? Then the "Officer" said there was only one doctor in the ER. If they know they are short on staff, then why not let people know in the first place before checking in then? This hospital is just hungry to get the bill and discharge patient. Staff need to be educated to be more "ethical" and be common sense. I recommend not bringing your pregnant wife here if you want her to wait more than half a day in a sit up waiting room. Regards.

Swedish Covenant Hospital IS THE WORST HOSPITAL in Chicago. Majority of the doctors there are resident doctors who are practicing. You can say this Hospital is a morgue. If any of your love ones go there fighting for their life, they will never come back out alive. You best be planning for their funeral if you take them there. I DO NOT recommend this Hospital to anyone.

This hospital is by far the worst. Not only do the staff lie about how many doctors are in the ER. They also have you waiting for more than half a day just to get ONE single tube of blood drawn within the span of 10 hours. It should not take 10 hours for "doctors"(though it is only 1 doctor) to draw blood and check on the patient. I rather continue to bleed out bleed out, than ever letting them take care of me again. And even seeing other patients in agony, and tiredly asking to be seen sooner. They do nothing to speed up the process. Instead, staff are on their phones and not giving any details or updates to patients on being seen. I am surprised this hospital is even still open and running. Do not bring your kids, wife, husband, mother or father. Because all they are going to do is tell you to wait and once, they attend you. They are very unprofessional and inconsiderate. The ONLY reason they saw me ahead from the rest was because I was bleeding out in the lobby close by the vending machines (after getting hit by a car) and I asked how long the wait will be. In which they replied. " There are 8 other patients Infront of you, so your estimated time will be 6-8 hours" So I just said never mind I will just take transportation to Northwestern. And then all of a sudden, they want to take me in almost immediately after starting to walk out the door. It is not the first time they have done this to me. But I blame myself, for giving them the benefit of the doubt that they have changed and gotten better. If you are reading this. PLEASE DO NOT GO TO SWEDISH COVENANT HOSPITAL! You're better off going to cook county in downtown. Or any hospital at this point.

My experience in Swedish hospital was great. I was schedule for induction on December and I was bit nervous about my delivery. But all thanks to the labor, delivery and maternity units team member that My delivery went fine. They all took very good care of me and my newborn baby girl. All the nurses, techs are very compassionate, professionals, and helpful. Because they meet my expectations, I will highly recommend Swedish Hospital for future baby deliveries. The care they gave me and my newborn baby during our stay was great. We are so thankful and special thanks to Dr. Stacy Brown, who safely delivered my baby. All the nurses, techs were awesome! Thank you so so much! I went back home with great satisfaction.🙏🏽

If I could give zero stars I would. This place is an absolute joke of a “hospital”. Waited over 12 hours in the ER just to have a doctor go over results of tests taken hours earlier. It was so crowded no seats were left and those who were sitting on the floor were getting yelled at by security (and the security guard was either sleeping or watching tv on his phone loudly). I understand it’s busy, but there’s no reason for a wait to be that long for an emergency. The staff was extremely rude and unprofessional, it was dirty and overall a complete disaster. Also hearing staff tell people they won’t be helped unless they’re dying was terrible. There were so many children and elderly suffering out in the open and no one cared at all. If you can, go anywhere else but here.

Terrible, heartless nurses with zero respect and compassion. Those disgusting nurses in the ER are better equipped to insult and degrade those who enter the doors seeking help, instead of offering sincere care and compassion which medicine is supposed to be all about? How dare you insult and mock patience whom are completely aware of their surroundings? Your despicable, disgusting, and abhorrent comments about patients will never be forgotten nor forgiven. Learn to love and respect; ditch the mockery and hate in your heart.

Hello. I was admitted in the emergency room last month and was taken great care of by a wonderful nurse named Francis in the emergency room. He treated me so good for 7 long hours. He was so kind and helpful and I wanted to let you know this. He should be commended for his wonderful kindness that makes a person feel better. Thank you Francis again for your kindness.

I arrived with a patient a little after midnight on Saturday and waited in the ER for 6 hours with nothing more than a CT scan done. Doctors finally arrived after 6 and said that often happens; when they arrive there's a long line waiting. What for? Where are the doctors overnight? The triage nurses said sometimes the wait is 16+ hours! For long bouts throughout the night, I kept hearing distant screaming. People wailing in fury, hollering at each other...I assumed it was beyond the doors, where the ER bays are. But it kept going on with no end and no intervention. Finally I got up the nerve to ask what was going on, and the triage nurse said, "oh that's just his phone", referring to another triage nurse. He was watching some drama (I'm guessing a Jerry Springer type thing?) FOR HOURS, with non-stop screaming in an ER full of people in visible pain.

I had such a horrible experience with the hospital's staff. I'm expecting a baby and so was ordered quite a few lab tests. During my initial visit they completely ignored the paperwork I showed them and did 1 test out of 10. They had me come back, I had to wait 1 hour just to get registered and then when I came to the testing department again I asked to make sure I was getting ALL the bloodwork done so I don't have to come back. No-one gave me a clear answer, they refused to look at the request or to contact my doctor to clarify some information. In addition to that the staff was so rude that I couldn't believe. They caused me a huge stress and they couldn't care less about it. I think they forgot that people come to the hospital in need of a medical help and they are already under stress and definitely don't need any more stress. And of course the hospital is not free so I'm not sure why I'm being treated like that when I pay not so little money to get help. I had to switch to a different hospital just because of that. I will never use Swedish medical services again. Huge disappointment.

Their Emergency Room is the worst one we've ever been. We've heard horror stories from friends and other family members but never believed 'til we experienced it first hand. I was shocked. I thought I was in a 3rd world country. We waited 8 hours and realized it was going to be several more hours of wait until we've decided to move to a different ER closeby. I'm guessing extreme pain, vomiting all night, and bleeding profusely wouldn't even take you closer to the front of the line ( if there's even a line). Not to mention the refusal to provide a blanket to a very sick patient due to safety reason (lol). There's a whole lot of other things laying around if one who thinks logically is sincerely concern about safety. They'd rather have u suffer and die slowly than show sympathy. The place is a spook show. I could give zero star if any. Evidently, this extremely poor time-management and unprofessional patient interaction have been a long-time problem within the department. Check google reviews and notice the similarities.

This hospital used to be great before it was bought out by NorthShore. Internists have high patient loads and minimal time spent with their patients. And if admitted for any conditions, forget it. They just treat the insurance not the patient. It’s all about how fast they can get you discharged and the next person in. They don’t care about patient safety or bedside manner. The nurses are all nice though. Do better.

Overall good experience here, but really dependent on department. Midwives and birthing center: amazing! Super knowledgeable, great facility, and amazing care. Highly recommend. Mother and baby unit: okay experience. I am not a first time mom so it worked for me, but they were not hands on and didn’t even check on us often. If I was a new mom, it would be a rough experience. Had some good nurses but also one pushy nurse that didn’t make for the best experience. Midwives and doctors great. Labs and ultrasound: okay, just be ready for a long wait. Dermatology: great experience, but just hard to get into schedule.

I’m shocked. My grandma just recently had back surgery here, nurses were completely useless to help her get up or clean her when vomiting all over herself. The hospital released her the next day when clearly she did not look ready at all. They had told her they were going to send someone to her home to show her how she can move on her own in case no one was around and never showed.

Unfortunately after calling 911, I have ended up here on 2 occasions since the EMTs would not take us anywhere else. This hospital does not care to find an answer, and does not run any tests/provide test results even when they draw blood or take a sample. Their staff seems to have no true, in-depth medical training, and it is clear that they just want to free the bed and discharge as soon as possible while being paid for nothing. The nurses spend more time ensuring that your insurance has full coverage than assisting in providing care. If you are having a true medical emergency, this is NOT the place where you want to end up.

I was a patient there. I have never seen such blatant unprofessionalism in all my life. While awaiting surgery, I nodded off. I was awaken by a nurse grabbing my arm to take my BP. She didn't ask or communicate what she was doing. A nurse tried to make me take a medicine without explaining what it was or what it does. I am hard stick when it comes to finding veins to draw blood. The first phlebotomist found a vien and got some blood. I ask " are you sure that is enough?". She said yes. Of course it wasn't. So They made two more attempts. Now my right arm have bruises, from moving the needle around. Finally a doctor had to draw blood with a ultrasound. ( Like I told them in the beginning!!!!) Grrrr. As I was going to be admitted, I stayed in that room for several hours. Cold and hungry because I fasted for the procedure. On top of all that , They wanted to keep me. So I stayed for one day. In stead of staying, I opted to go home and come back. My Discharge instructions gave me a date to return. 15 hours later. Not 24, 15. I tried to call, no one could help me. I called different departments and even the Dr directory. I was given other names except my physician. This morning I got a call from a nasty, rude, nurse who spoke horrible English. I tried to explain that a time wasn't given in my Discharge instructions. She kept saying" you need to be here now" , in a nasty tone. I couldn't take a cab or any type of transportation. My fiance' couldn't because she had a family emergency. Before all this, I'm going by what the doctor said. We will schedule you for Friday. I have never seen such horrible service in my life.

My fiancé and I came into the ER the night before around 7:30pm and left by 2:30am. Most of the ER staff were burnt out, rude/angry and (Im assuming) tired. I tried to ask one of the front desk women something and she cut me off mid-question to explain (in a very condescending manner) “how an ER works” as if I was inconveniencing her by asking anything at all. My original question was never asked or understood because by assuming she knew what I was going to say before it was said, I never had the opportunity to ask. The triage nurse, was so very rude, very inattentive and unprofessional. He kept asking the same questions over and over because he wasn’t listening the first time and seemed to just not want to be there overall. He assumed I knew what childbirth felt like and compared it to my level of pain. He made me extremely uncomfortable. Later after being called to the back, I found out that he unfortunately was my nurse too. He started me on an IV drip and tried to insert the needle into the same vein the lab tech had previously drawn from after triage. He got frustrated when I asked him to put GLOVES on and was rough with inserting the needle. He also lied about not having any blankets when I asked for one. I ignored it all because I wasn’t feeling my best and because I’m just not an unkind person. Sometimes you have to ignore peoples ignorance. The doctor assigned to me however was very nice and professional. He even brought my fiancé and I blankets IMMEDIATELY after the nurse lied about them not having anymore. However when he left the room and sent the nurse back, he told me that he was giving me “medication.” I asked him “what is the name of the medicine?” He said “Oh. Wait a moment”. I said “okay”. He then began to login to his computer. I’m assuming because he didn’t know what he was giving me himself? That was strange to me but I said ok. He logged into the computer and clicked around for a minute or two and then clicked off. He grabbed a cup and motioned towards me with it and said “here take this” I asked him AGAIN what is it. He told me the name VERY RELUCTANTLY. As if there was a problem with me wanting to know what was being given to me TO INGEST INTO MY BODY. My girlfriend noticed my increasing frustration and asked him for me “well what does it do?” He then asked her (while completely ignoring the question “why are you here? Why did you come here with her?” She asked him why he was talking to her in that manner and he just repeated the question. I then asked “why won’t you just tell me what my medication is and what it is for? Do you not know?” He replied aggressively and dismissively “I am not going to go back and forth with you! If you do not want it then ok! You refused!” I told him that I didn’t want him to reenter my room and asked for someone else. When that person came, I told him that I’d like to file a complaint. I asked for the nurses name ( the same one who triaged me in) and he told me his name is Henry. I asked for the last name and he told me he could not give it to me. He said he’s never had a problem with Henry and he’s usually nice. My fiancé went to the hall to ask the nurse himself and he also refused. She mentioned that she observed him laughing about what happened and in pleasant spirits with his coworkers. Leads me to believe that he was not in a bad mood. Maybe he was just homophobic towards us. We weren’t rude to him so I don’t see any other reason for his behavior the entire night. I asked for someone who was in charge and they sent in the same woman who had an attitude at the front desk. I told her I’d like to file a formal complaint repeatedly! She ignored me, was very short and told me (after cutting my complaint short) that she’d “take note of it”. No pen and paper or anything! I am extremely disappointed in the “care” I received and still have yet to receive an apology or any accountability from the staff! I’ve been here before and received excellent care but this particular night and group of people on staff was really a disappointment.

This hospital only has under 10 er beds. People waiting 7,11 hours in ER waiting room. Friendly staff, clean, they promptly Answer phones. But small hospital not set up for triage of patients on large scale. You will be waiting a very long time.

Absolutely horrendous. Don’t even think about coming to this ER. My sister and I came in today right as they opened at 8am for severe and uncontrollable nausea. She decided to leave at *3pm* because they still hadn’t seen her. The ER was almost empty for most of the morning, but they kept saying she was one or two people away from being seen. Seven hours later and this laughably awful hospital couldn’t be asked to treat her. I can’t think of enough negative descriptors for this experience. This disgrace of an institution should be shut down.

Good afternoon everyone , my name is Renee and I am here today speaking on behalf of my father Robert.. My father was admitted to Swedish after severely hurting his back at his Union Job, and they Immediately put him into Surgery. Fast forward a couple of weeks, his surgical cut was now a gaping, puss-Filled wound, so they prescribed him some antibiotics and let it be. Not even a WEEK later, we were told to say our Goodbyes to him, as he had "Somehow" developed a Horrible STAFF INFECTION deep within that wound, and it had entered his Bloodstream.😞😢😳 We weren't allowed to visit with him for several days, until the hospital had suited & booted us up, ONLY IN ORDER TO SAY OUR GOODBYES 🤦🏼‍♀️🥺😶😶😶 I don't want to write a book here, but PLEASE🙏🏼🙏🏼🙏🏼 PLEASE 🙏🏼🥺😔 Do Research on these hospitals. You ONLY GET ONE LIFE , Everyone.... ... .. By the Pure Grace of GOD 🙏🏼🥺😔🙏🏼🙏🏼My dad is alive today... Afterwards, my Uncle who is a Very Well known, Prominent Attorney throughout America won not just 1, but 2 HUGE LAWSUITS Against them but it can't bring back sooo much of his life & HEALTH that he lost at Swedish

Never go to this place. I had an elderly relative take a fall and was taken here. After a couple days I get a call from a nurse with such a thick accent I can’t understand her. I ask nicely to speak with someone else and she refuses. I can barely make out that they’re releasing my relative. I then tell her he lives alone and has no access to his place and it would take me an hour to get there so I can’t do it today. She says she will call me back and hangs up. All of a sudden hours pass and I get a call from a driver who is dropping him off and he’s already at the house. How distasteful that a place built from a religious institution would treat an elderly patient in such a way. Disgraceful if you ask me.

They cancelled my 1st prenatal appointment literally 15 min before the appointment…the most unprofessional hospital, I only keep coming back because I like the midwives but their administration, scheduling, call center…etc is below mediocre I actually don’t feel good and was looking forward to today’s appointment to get some blood tests but they just canceled me and want to reschedule me in 3 weeks. I grow up in a 3rd world country and I promise you I’ve never experienced anything like this. I’ve been trying to reach out to their head department jay to figure this out but nobody cares to even call me back…I hope someone sees this review and actually reach out Extremely disappointed

My daughter was brought there to psychiatrist ward and they did absolutely nothing for her! Just kept Her for 7 days and discharged her with generic medication that is not working. Less than 24 hours and she delusional, suicidal and abusive! The psychiatrist called me the first day she was there and never called me back although he said would! Horrible experience I am sorry for all the people with mental health related family members, these hospitals and wards are just money making units. They are the patients with the least attention and compassion! Completely no help to the patients!

Went to my doctor told me to go get a covet test. He's a doctor at swedish hospital. Called for scheduling. They said they would give me a call back. they never did, called again never called me back... Really made me mad that actually a swedish hospital doctor told me to go get a test from the hospital. But the hospital doesn't even have time to call me back.

Complete money grab there. Do not go. Son had a simple ER visit , x ray with discharge and no treatment. After a large co pay, receive separate bills for the ER doctor, radiology, radiologist and another separate bill again for the ER visit , after we paid our copay, Seems like back billing. Go somewhere else For ER visit if possible. Could only imagine if it was something more serious, they would drown you in medical debt.

I came for cervical, thoracic and lumbar MRI with and without contrast ( the same for all of them) . I was already on a table when I was told that I will get lumbar MRI and brain MRI. I said that I don't need brain MRI. Then the technician checked the order, apologized and I was told that I will get thoracic MRI with contrast and without contrast and lumbar and cervical only without contrast. I said that all three of them need to be done with contrast and without contrast. It's good that I had an original order with me and only after I showed that original order they corrected order in their system. By the way I showed my original order at the register desk and it was scanned.Terrible hospital. I will never go there again. Bthem

Waited almost 9 hours in the ER when it was EMPTY first off, I had swelling in my face that spread up to my eye and down my neck and I was in extreme pain. The front desk staff is disgraceful. I work in healthcare, I get that it's trying sometimes, but these people are ignorant and rude. They don't make any eye contact with you and talk to you like garbage. On this specific day I witnesses not once but 3 times the front desk being so disgusting toward people who came in and spoke no English. I was appalled. You have a translation source in front of you instead they yelled and talked down to them and rolled their eyes. So disheartening. Utterly disgraceful. Please do not go to this hospital if you can avoid it, do so. On a brighter note the doctor and two nurses in back were amazing! This hospital ER needs a complete overhaul of front desk staff. Horrible employees that have no shame showing how much they hate their jobs.

They always make me wait 8 hours and more even if it's something serious. They failed as a hospital in many ways of not providing any type of quality care. I needed to see a doctor to get my arm wrapped for a dog bite and get some antibiotics but they make you wait almost half the day in the ER even when your bleeding. They also got my birth wrong even though I told them so many times and yet they still put in the wrong date and so my insurance could not pay them as such was sent 2 200$ bills form the X-ray department and one from swedish hospital for the ER visit. They are absolutely a terrible hospital.

I came to the emergency room at 6:30 pm as was advised by Dr. Shah’s office of the pain clinic, since the Urgent Care Facility couldn’t help me. I had called earlier that day requesting an early appointment due to severe pain for over 2 weeks. The soonest they could get me in was in 2.5 weeks. I asked them if they could prescribe something for the pain to tie me over until my next appointment. Since they didn’t get back to me they instructed me to go to the emergency room. I did and explained to them as to what my doctors office had tol me. I even showed them the letter from my physical therapist stating as to what was the problem in her opinion. They did not listen to me. I had a falling out with the head nurse of the ER, Eleni P. who would not listen to me. I would have her fired! Do not trust her! They wanted to do test that had nothing to do with my current situation. What is it about not listening to the patients. Are their egos so big that they want to guess as to what is wrong with me. Very unprofessional! Afterall who is paying for the bill. They need to start listening to their patients more. Swedish Hospital use to be a great hospital, what happened to them? They use to listen to their patients. Is it because they were taken over by Northshore?

They don’t even deserve this one star. I had my son delivered there. At first it went smoothly. When I tell them that I have smoked they treated me very differently. When my Contractions started they wouldn’t give me more pain killers. They’re extremely judge mental. There was only one nurse that actually cared for the Patient. When I get home from the hospital I am supposed to get my sons Social Security number in the mail and I still haven’t gotten it.

A few days ago I had a gallbladder surgery. Dr. Maldonado was absolutely amazing! All the nurses and all the staff that took care of me were absolutely incredible! They were kind , attentive, nice, caring and very supportive . I am beyond grateful for this experience! Thank you 🙏!

Our family has been using Swedish Covenant for almost 10 years. We are currently looking for a new provider as the scheduling system, pay department and overall staff have made it impossible to get any help. The scheduling operators have consistently been rude and unable to get us in to see our PCP, even though the doctor themselves have said they have time to see us. This incompetence has led to the emergency hospitalization of a family member (at a different hospital). It's clear that this hospital cares very little, and refuses to help those in need. Stay away. UPDATE: As you can see, Swedish's social media team is trying to ameliorate these negative reviews by inviting people to follow up with the email they provide. I did and haven't heard anything back. Do yourself a favor and read the reviews posted here. They can't even be bothered to remove the "NAME" template when responding to other 1-star reviews. It's all for show. Swedish does not care about you or your loved ones.

don't go here! you'd be better served at Cook County Jail. My friend was admitted for a stroke. Discharged too soon. We never saw a doctor live, was told repeatedly that one would call us. One did; once. Discharge instructions were contrary to what really needed to happen. Didn't get the doctor's orders needed. Scheduled appt with Cardiologist, saw a heart monitor tech (not even a nurse), instead. Called Neurologist, never called back. Eventually we hunted someone down, she told us to just go to a different hospital. We were pushed around the system by a new person at every point of contact, none of whom would take responsibility or even pretend to care.

I’m forever grateful for this hospital! They are the next closest hospital to me besides community first medical center (DO NOT GO THERE). Swedish took in my husband and sister in law right away due to their seizure attack; they have been informative each and every single time. they were able to figure out what may be causing the seizures and have guided them and the rest of the family in the proper way to dealing with it and both of them being Dialysis patients! I want to recognize greatly Dr Ching and Dr Johnson for taking excellent care of my husband ( Jose) and keeping me in the loop with everything that has been going on through out his care and even after discharge. Also a huge thank you to all the ER/ED staff for their quick and efficient communication and service.

I see a lot of bad reviews - especially ones based around the ER. While I understand the frustration, unfortunately the hospital cannot control the volume of people that arrive to the ER. My experience was not based around the ER. I broke my nose in a car accident, and was left with a minor dislocation towards one side of my face. I noticed it, I noticed my breathing being off and I felt like my face was completely different. I went to a couple of different doctors that tried to downplay the dislocation as not being serious or that noticeable, but unfortunately it was bothering me and I wasn't content with just leaving my nose as is. Given the short timeframe in regards to performing a procedure - in my case a nasal closed reduction, I was worried I wouldn't find a doctor that would be able to squeeze me in on time to do the procedure. I reached out to a NorthShore clinic in Northbrook, went to an appointment, I was immediately scheduled a meeting with the doctor on monday. I went to my appointment with Dr. Sweis, and I was greeted in a very respectful manner. He immediately noticed the dislocation, did not try to downplay it like the other doctors did, looked at my scans, and overall assured me that the procedure would help me with my problem. He gave me all the information I needed, and answered all my questions. I felt really calm going into the procedure. I was then scheduled for a surgery day just two days later - on Wednesday. Upon arriving to the Gaulter Building surgery department I was greeted in a very welcoming manner, the nurses, the staff were all so kind and welcoming, its not often you see this type of treatment in hospitals. Mostly I want tho thank my doctor, who truly showed his expertise in nasal surgery, and his team. I did have to do general anesthesia for the first time, and coming into it worried and having anxiety about it, they made it a very calm and relaxed environment for me, and I'm very thankful for that. For my experience I definitely recommend this hospital. It is truly noticeable how devoted this staff is, and you can tell not just by how professional they are, but also their characters.

The doctors were good, but they also never told me I needed to take my crutches back. I’m now on the hook for $200 crutches I don’t want, and I’ve tried to work with them to get them back, but they haven’t been of help. I tried to call back their advocate after I missed her call but she never got back to me. It’s hospitals like these that are contributing to bad health outcomes in the US. They care more about lining the C-suite’s pockets than the people they’re supposed to be helping.

Went there with my daughter to visit my Grandfather that is not doing well and visits were one at a time, front desk gave me number with ext to see if I could go up with my minor daughter and the nurse who answered was so rude and uncaring she told me that it was not her problem I brought my daughter to hospital, and that was policy that’s it.I really hope the person I spoke encounters the same when there family is in my situation,I wish I could give zero for customer service skills!

My Father tested positive for covid-19 at 7:30am. Our family spoke with a doctor and nurse later in the morning around 10:00am. Neither of them mentioned he tested positive for covid. They completely forgot to even mention this to the family. We didn't find out until about 12 hours later. And when I contact the Patient Experience Team to communicate my concern about this glaring mistake, I never received a call back. This hospital is poorly run, and isn't interested in even acknowledging any mistakes. Take your family elsewhere.

Terrible experience. I waited 10 hours in the er just for the nurse that's been supposedly doing her job for 40 years to butcher both my arms and not find one single vein . I highly recommend going to another hospital if you have a vehicle.

Good communication between units, convenient online access and interconnection of separate buildings in one hospital campus.

I arrived at Swedish Hospital at 4pm on 08/23/22. My right eye had gone blind; almost entirely black. The emergency room staff immediately began to assess and treat me with tests, eye drops, I.Vs and referral communications with an ophthalmologist. I was released with a barrage of prescriptions and an appointment with a specialist for the next day. The level of care and dedication by the Doctors, nurses and technicians was simply amazing. Today, just a few days later the pain is gone and I have a noticeable improvement in eyesight. Thank you for saving my right eye....

If you wanna die come here.

I called my daughter’s pediatrician office and asked for the pediatrician on call because my daughter had trouble breathing, and a male operator named “Sam” denied us service even after I explained my daughter had a follow up appointment coming up and was in the ER two days ago. If you have children DO NOT GO TO THE SWEDISH COVENANT. As for the Sam guy I’m escalating this until he gets fired.

My husband went to the ER with a kidney stone. They quickly triaged him and then let him know it would be a long wait. Four hours later, nothing -- they had not admitted a single patient in that time. The waiting room was horrific -- people crying out in pain, visible injuries, an elderly woman walking around with a bag of her vomit, unable to lay down or comfortably sit. There were numerous security guards who yelled at patients who moved chairs or tried to alleviate their pain by laying across multiple chairs. My husband finally waited outside because he feared being in proximity with so many sick, unmasked people. Finally I drove him to the Evanstorn hospital, where he received a CT scan within half an hour and was able to wait in a pleasant space until a bed opened up within the hour. He was so grateful to get out of that place -- we will not go there again.

They do provide medical services, to be fair. Some doctors are good and some nurses are really caring. Overall, though, AVOID IF YOU CAN!!! Examples: Upon discharge, access port was not cleaned, serious bruises after taking blood sample. While my wife was waiting in the room to be discharged, cleaning crew changed the bedding without changing pillow cover - this is during COVID! Etc., etc.

If I could rate this zero stars I would. Don’t ever go to the ER if you want to wait 10+ hours in the waiting room. They had me waiting for 1 tube of blood for 8 hours. Went in @4PM and still here @3AM.

Got taken by ambulance here,everyone is nice but they did unnecessary testing and kept lying and twisting my words except for the main doctor he kept my words and said exactly that. All they needed to do was let me walk out. I almost fainted but DIDN'T lose consciousness and was perfectly alert when EMTS arrived. Then they for whatever reason decided to test me for heart failure. I was pregnant and laying on my back just sit me up and let me go,simple as that. My doctors don't even do anything other than that lol.

My aunt went there to go give birth, worst experience of her life

My mom died here ... these guys could have done a bit more for her I feel like. It's not all their fault but they should have prevented the Cardiac Arrest from becoming fatal ....

Staff here is amazing!!! Best experience ever my wife gave birth and all the nurses and doctors are very professional and nice.

We just conveyed our child kid there and we had an incredible involvement in the specialists and attendants. We might want to give our Thank You to Dr. Stacy Brown ( MD who upheld me completely through my pregnancy and conveyance), Dr. Randa Hassan (MD who conveyed our child securely and for which I am exceptionally thankful to her), Nurses (both in conveyance room also in the mother-child unit from whom we've gotten a particularly incredible help and care. I might want to extraordinarily make reference to RN Katherine Moreno who took such incredible consideration of me during the work. You are a particularly delightful soul and accommodating and I feel so fortunate for you being there.

I was very impressed with the sense of urgency and care at this hospital! All of the staff were very friendly and did what they could to help with my pain. The rooms were also comfortable and clean.

We just delivered our baby boy there and we had a great experience with the doctors and nurses. We would like to give our Thank You to Dr. Stacy Brown ( MD who supported me all the way through my pregnancy and delivery), Dr. Randa Hassan (MD who delivered our baby safely and for which I am very grateful to her), Nurses (both in delivery room as well in the mother-baby unit from whom we’ve received such a great support and care. I would like to specially mention RN Katherine Moreno who took such great care of me during the labour. You are such a beautiful soul and helpful and I feel so lucky for you being there.

First, AVOID THIS ER! Having said that, the newly remodeled floors are beautiful! Some offices, not so much. We love all of the doctors we've seen there with the exception of an ER doctor who was completely useless. We left with no diagnosis or information on what was wrong after being there for 9 hours. Dr. Dehnee in Cardiology is a godsend and great doctor. The lab and testing areas provide quick visits and good communication with the doctors ordering testing. I had my gallbladder removed there and it was a really good experience overall. All and all, I recommend it...with the exception of the ER... go elsewhere.

Very nice people, amazing doctors, nurses extremely nice with patients.

Worst hospital ever, my mom is dying of pain and they just let us stay here. I ask for medication, they didn’t give me any. I hate it here, my mom is dying of pain and all they can do is just wait. They are so unprofessional, please have more people. This healthcare system is horrible.

I have now setup 2 different appointments to see a doctor for care through their North Shore Connect website. Both times my appointment has been cancelled due to overscheduling. This a 100% cancellation rate. I'm not even sure how this happens based on the time slots they show available. If you are in need of medical care, I would suggest seeking it elsewhere. If the hospital can't even schedule properly...how could they provide decent healthcare.

Absolutely Love the Midwives! Shannon E. is Exceptional! She was very thorough in explaining the testing and any concerns about my body. The whole midwife team is the best and I definitely recommend!

Felt like I was dying and the ambulance brought me here. The nurses and doctors were extremely rude and condescending. They didn't even bother explaining what was wrong with me. Instead they essentially kicked me to the curb and said to go see my primary physician. Don't come here if you want to live.

This place is disgusting and nasty, their attitudes are terrible. I came into the ER at 8pm with sharp chest pains that was stoping my breathing. I had to wait 11-12 hours and when I asked what was taking so long because they had my x-ray, ekg that came back. The “head charge nurse” Peggy was very disgusting and rude. She yelled and had an attitude. The people at the front desk, barley do their job as well. I recommend that you should never go here.