My dad is here for chemotherapy and the 6th floor supervisor has to be the rudest person I've ever came across. Customer Service is not in a standing for her to be a "supervisor". Clearly there's a patient waiting for assistance meanwhile she's on social media. I cleared my thoat to get her attention which didn't help. I watched her on social media and it wasn't until I walked to her desk to let her know someone needed assistance. After waiting 2 hours to be seen, I asked for her manager. She tells me she's the supervisor and is covering multiple departments with an attitude still. I was able to get a "leads" contact information which doesn't help. Everytime I walked past the desk she purposely pick up her phone to further prove that she has no respect for Veterans.

The Emergency Room team was amazing. It was a Saturday night and there was no wait time. I saw a nurse immediately and a doctor within 10 minutes. You can't get that kind of care at a private hospital. The team was all professional and answered all my questions and made sure I got the care I needed.

This review is only for its "hoptel" which is a small hotel within the hospital and on its top floor. I was told to stay there when I was put to sleep for a normally out-patient procedure but did not have any family or friend to pick me up and take me home. I am a trucker who lives in his sleeper truck and I just did this procedure during a 34-hour reset in Chicago. The hoptel is just an old hospital wing converted into a hotel. They did very little remodeling. Mainly put in a queen-size bed for a hospital bed. For example, the sink is out by the bed and not in the bathroom, which does have its own shower. Awful pink is the hall color scheme. You feel like you are back in the 50s. They only provide feather pillows so if you are allergic to feathers (as I am), they will just give you a couple folded-up bed spreads and a pillow case. Very hard pillow. You cannot have any medical restrictions or they won't accept you as there is no nurse in the hoptel. Just an orderly. You are not to leave the floor once admitted. No roaming the hospital at night. In fact, if you shut your door when leaving your room, it will lock itself and the orderly will have to unlock it for you to re-enter so you need to prop the door open when needing to leave your room. There is a free water and ice machine by the orderly station. They will give you a voucher for a free dinner and another for breakfast in the hospital's cafeteria. Be sure to hit the hospital cantina before it closes. See the photo of what I bought from it spread out on my bed. You have to check out by 10 am. If I had to pay, it would get just one star BUT as it is free, they give you a bag of free tioletries (tooth brush, small tube of toothpaste, comb, soap bar, small bottle of shampoo, and a small bottle of hair conditioner), a wash cloth, a drying towel, and you don't share the room with someone else, I give it five stars. VA, thank you for providing this to us vets who are away from home.

I moved to Chicago recently and had to find my husband who is a Vietnam veteran a primary doctor. I go with him to his appointment at the Jesse Brown VA clinic. As we walk in through the door, we see a few of the staff screening people, as I get closer a lady yells at me and said, I need to see your ID! A hello and may I please see an Id would of been nice. Unfortunately the doctor visit was a total joke! As we left out of the doctors exam room. I asked a staff member who was sitting at the front desk if this was check -out? He snapped at me and said " Listen I'm the only one here!" I'm like excuse me sir there is no one in line and I'm just asking a question. He begins to ramble on rudely about the procedure. This was at the module G section. I recommended having some kind of training workshop on professionalism for these rude employees!

I've been here many times, and every time, they find a new way to be completely disorganized and provide terrible service, if they provide a service at all. They don't keep track of patients (yesterday alone four different nurses came to take my vitals for the same appointment, in the same waiting room, with the same staff) and I heard other veterans complaining about other normal VA problems. Like one dude that was two hours past his appointment time and still hadn't seen anyone. I had a 'short' wait of only an hour after my appointment before I was seen. Usually, I have to plan three hours, for a single appointment. They will not give out community care, if they can avoid it, by intentionally waiting to make appointments, so you won't meet the threshold for scheduling. It's a terrible place, with terrible service, and while most of the medical staff, I believe, truly care, their software, hardware, and processes are so overburdened, with so many patients that they don't have time to handle, that every time I go here I just expect to have a bad time. If you don't just need a blood draw and a lollypop, you'll probably hate it too.

This has to be the worst facility there is in communication skills and assistance. After waiting 5 min. for the operator to answer the phone he transferred me to the department I requested. It takes that department 3 min to answer the phone . I ask the person who picked up the phone a question of which orthopedic surgeon did they have on staff there , she tells me let me transfer you to a nurse .wouldn't you think the person working at the main desk in orthopedic department she would know the answer. So she transferd me to a nurse . After waiting 10 minutes I got tired of waiting I huge up . Maybe it's a omen for me to seek help elsewhere for medical treatment. Otherwise I might lose my hand .

Very pleased with Jesse Brown VA. I’m a ‘Nam Vet and was reluctant to turn to the VA for any help after discharge in ‘69. Finally made the decision to go in for medical care in 1990 and have never regretted that choice. Been coming to Jesse Brown and have been receiving excellent care from top to bottom. This facility and its staff have my complete support and I’m eternally grateful they are there for me and all the other Veterans who seek care here.

So I’ve recently completed my 6 round of laser hair removal in the dermatology clinic. Aside from the operational issues over the last two years of waiting to be seen 1-2 hours after my scheduled appointment time. Doctors have mutilated my skin by putting the hair removal laser on the tattooed areas of my skin which did not require treatment. This was done on more than one occasion. More recently the resident put the laser done over an already scarred portion of tattooed skin causing even more damage. This is a clear deviation away from medical standards. These are doctors not nurses or unlicensed technicians. The burns were deep enough to force the ink out of my skin, causing deep (2nd degree partial thickness burns) ulcer like blistering and crusting over which take weeks to heal. However my neck has permanent hyperpigmentation and scarring which I’ll have to live with. Patient advocate called me and ask what do I expect him to do. We are not test animals to play on. You all will be held legally accountable and changes in care will be made going forward I can assure you that.

My girlfriend hasn't gotten any information on her internship yet. You guys need to be more professional about your communication. Please get it together, this is a medical center.

My rating would’ve been much higher if not for the lack of communication. I had a specialist appointment earlier this month and the doctor recommended me for a follow up appointment 6 weeks later. After asking if I should call and make the appointment I was told it was not needed and they would take care of it. 20+ days later with no update I called to make an appointment, the operator was extremely dismissive and rude. Repeatedly cutting me off, giving a tone of annoyance and even sighing into the phone while speaking with me. Finally scheduled an appointment but it is over 8 weeks from my original appointment. If a patient is told to be seen again in a time frame, they should always be seen again at the expected time. Other than this instance the VA system has served me well, especially at the Lakeside Clinic.

I had double jaw surgery and I had a great team and amazing staff taking care of me while in the ICU from April 13-15th 2022. My nurses were so kind and never got annoyed with all the help I required. I am so thankful to everyone that took care of me, especially not getting any visitors, having kind staff made my time so much better!!

I have been here a handful of times and it has been at the best ok... but what has me take two 🌟 's is important and someone should take notice soon its been too long inbetween to still be going on like this. And that's the customer service idk if it is just me but the staff are uncomfortably rude. Like we are there to have fun or something take up their time.not really what I think people want to encounter when dealing with their problems that needs taking care of ...most people's stress are high when visiting...so let's be humans with care for one another and be nice ... you don't like being hospitable don't work for a hospital

If I could give zero stars, I would. Every time I have to deal with the VA, there's an issue. I had an appointment that was scheduled two months in advance. They constantly sent an email stating a confirmation email will be sent with the link to join the Telehealth visit. The email was never sent, but I got a text to enter the video on the day of the appointment. I open the text 15 minutes before my appointment, and the website doesn't load. I tried to copy and paste the link into Firefox, Chrome, and Safari, all installed on my phone. All yielded the same result of a blank white screen. You can't log into the VA Video Connect app manually because it doesn't have the option; it needs a link to redirect it to the app. Even if you could log in manually, there was never an email sent for the meeting room number. I copied and pasted the link from the text into an email and sent it to myself, and logged in from my computer after attempting to log in for 15 minutes. I finally could log in through my computer, but here's the kicker. No one shows up. I waited an hour for the doctor to show up but never did. I called the VA, THIS specific VA, and I was on hold for 20 minutes to speak to a live person. After I got through to a live person and was sent to the correct department, I informed the receptionist what was going on. While eating, the receptionist told me that the Dr. would have to call me back later. Talk about unprofessional; the doctor does not show to an appointment, but they didn't even try and rectify the situation. Why call me later when they should have been logged on for the appointment! If I wanted to waste my time, I could have just sat in a room and watched paint dry! The employees that answer the phone sound like they don't care, the hold times are atrocious ( I'm talking pre-pandemic as well), and the doctors either gaslight the patient or don't care themselves! No wonder other veterans HATE going to the VA because the level of incompetency is mind-shattering!

The DMVs of Veteran affairs. Every time I leave the VA I wish I never came there. they’re the worst kind of staff imaginable. Judgemental and off putting. Also why not try to find a different vein at this point??

I have great experiences at JBVA in everything except the women's clinic. Dr Cherukuri was setting me up for an unnecessary hysterectomy and nobody believed me until I had a phone call with her and she forgot to disconnect the speaker phone and accidentally revealed the agenda while trash talking me to a student. Because I reported it their women's clinic program director, Asya Brodsky, called and suggested that I consider not reporting anymore because it could be more traumatic for me.

In 2008 I witnessed 4 VA police officers who took a patient for an elevator ride. I will never forget the look the elderly man gave me while he was getting beaten to a pulp and then an officer pushed me away from trying to get on the elevator. I went to patient advocate and the next time I was there I went to the restroom using the urinal and when I finished and turned around a female police officer was less than a foot away from me.

Subpar service, operator especially, do better.

This Hospital has improved dramatically in the last 2 years during the Covid Pandemic , they have Advanced Technologically to keep current with 2022 . Perfection exists nowhere . Onçe they have your cellphone number , they text your appointments in advance . Most Employees have the willingness to Help You .

The ER was fantastic, the doctors and nurses were all attentive and had great bedside manner. Would of been 5 stars however after leaving the ER we had to fill a script at pharmacy and the wait time is beyond ridiculous. So we had breakfast while we waited and we overheard a male trash guy yelling and cussing at kitchen workers over a button. Would definitely recommend the ER.

PIV team is useless. Tried to schedule an appointment for three days now - must have called 20+ times and they didn't pick up once. Got fed up and just went in-person to the facility twice. Each time, the team is just leisurely sitting around, gossiping. They tell me I have to call to make an appointment even though I was the ONLY person in line both times. I explain that they never answer when I tried calling so they take my information and say they'll get back to me. Go figure, they never got back to me. I've been to their office previously for my fingerprints - this office is never busy. Not an exaggeration - there is never a soul in that office aside from the PIV team. I don't understand why they work so hard to give you the runaround when it would be simpler to just...idk, do their jobs?

My dad was in for acute rehabilitation at Jesse Brown. This hospital exceeded my expectations in regards to cleanliness, staffing and care. Upon discharge the medical team’s took the time to ensure we were comfortable taking over Dad’s needs. Highly recommend!

The pharmacy cannot be trusted here. I’ve wasted nearly a week trying to get a Community Care prescription filled and although I’ve been able to communicate via the messaging system, apparently they don’t believe in making phone calls to pass on very important information. Instead of telling me the order is being processed by the pharmacy mail order system, I’ve been told TWICE that the medication is being mailed expedited and I should be home to accept it. So there I was wasting work days and after three days of staring at my front door, I had to message the pharmacy another time only to get a message that the medication is on back order. Ok from where?! Jesse Brown? The mail order system? Which system, there’s only about 25. Meanwhile, after wasting nearly a week with never speaking to someone at the pharmacy, I could have had a local CVS pharmacy fill it for me the same day since it’s not available through the VA. They don’t care that it’s a medication that I desperately need. They don’t care if you stay home from work for no reason. They don’t care if you get the right information or any information or they would have at least called me. It took me calling the VA hotline pharmacy on a Saturday to know this is a medicine I can’t get for a while. They just don’t care.

J. B. V. A. Receptiones are rude, to me due to long light hair and beard. Treat me like a outlaw! Yes! Go sit down, don't even pretend to like they job? I'm available to be there, in 48hrs. Experienced, in dealing with ALL!

1ST CLASS HEALTH CARE ! PRIMARY CARE : MY DR. WHOM HAS GOD GIVEN TALENT AND TREATS ME WITH RESPECT AND KINDNESS . MY NURSE : WHOM CODELLED ME WHEN , I WAS INCONSOLEABLY LOST TO ADDICTION . . . ! SHE'S BEEN AT MY SIDE PROPPING ME UP , WHEN I HAD NO SELF-ESTEEM 6-YRS. AGO . AND NOW IT GIVES ME GREAT PLEASURE TO GIVE HER , GLOWING PROGRESS REPORTS . THE BEST (ARGUEABLY) COUNSELORS , FACILTATORS , DRS. & NURSE ARE IN ATP - 8TH FLR. DAMEN . MOST IMPORTANTLY TO MY COUNSELOR . WHO KNEW HOW TO REACH MY SPIRIT AND OPENED UP THE POSSIBILITY TO , TRUST AGAIN . MY PHYSYCIATRIST , WHO BEGAN THE PROCESS OF SHOWING ME , HOW TO UNRAVEL - - 49 YEARS OF UNDIAGNOSED , PTSD ! IN GENERAL , A HUGE SHOUT-OUT TO ALL THE DIFFERENT , HEALTH CARE PROVIDER'S AT THE JESSIE BROWN MEDICAL CENTER . OH , WAIT ! TO MY URGENT CARE DR. ! WHOM HAD THE PROFESSIONAL AND SPIRITUAL INSIGHT TO : 1》 EXTEND HER HAND AND TOUCH MINE . A MONUMENTAL GESTURE , FOR SOMEONE (MYSELF) REVERTING BACK TO A ,10-YR. OLD (MENTALLITY) GETTING SEVERELY BEATEN . . . BEFORE AN URGENT CARE VISIT , LAST YEAR . 2》 AND HER MORAL SUPPORT , THAT WAS THE SINGLE MOST POIGNANT EVENT , THAT HAPPENED AT THE JBMC ! I WILL FOREVER BE , PROFOUNDLY GREATFUL FOR ALL THE - LOVE - I'VE RECEIVED AT THIS VA MEDICAL CENTER . MY LIFE , LIVING "CLEAN AND SOBER " AND CONTINUE TO GIVE BACK TO THE : A》 COMMUNITY B》 MENTAL HEALTH ADVOCACY C》 HOMELESSNESS D》 VETERAN'S E》 HUNGER F》 BEING THAT VOICE FOR THE DISINFRANCHISED ALL THIS IS THE EFFECT OF , GOOD HEALTH AND A POSITIVE FRAME OF MIND - THANK YOU AGAIN , JBMC ! ♡♡♡♡♡♡♡♡♡♡♡♡♡♡ Jessie Brown Medical Center , on the 8th Floor in the Damen Building . It's the ATP Department for Veteran's . I'm one of those whom came here 6 - years ago Struggling ! Dual Diagnosed (Mental Illness / Substance Abuse) , PTSD (Childhood Abuse) / Cocaine Addiction (25-years) . 1st is our Billboard with a variety of information : 1》Jobs 2》New Programs & Classes 3》Medical News 4》12-Step Meeting Locations And other helpfull blurbs . 2》The entrance to our Department 3》All the Magic , is behind this Door ♡♡♡♡♡♡♡♡♡♡♡♡♡♡ I found the Aquariums in the JBMC . 1》The biggest was in the waiting room , for the X-Ray & C/T Scan Department 2》The 4th Floor Bell Tower Waiting Area 3》The 5th Floor Bell Tower Waiting Area Then , I took a couple pics in the Entrance to the Bell Tower from Ogden Avenue (Back Side) . And in front of my Service Of Choice , USMC !

So, I want to be VERY clear, I am NOT a Veteran! However, I live with one who served two tours in Iraq and Afghanistan (2004 - 2008) and was once LUCKY enough to visit this fine establishment. Wow! What an amazing experience! The staff that works here are so kind, polite, diligent, well-trained, respectful, and beyond helpful. Even to silly civilians like me! Thank you so much for all the years of service, Jesse Brown VA Medical Center. You have touched more than just one soldier's life. Thank you!

Worst place ever they are the bottom of the barrel ICU nurse named Bill the worst my father died here on December 12th

loved every part of it, i had a hypertensive episode a few Januarys ago. first the ambulance took me to Community Hospital in Munster,. i told them the day after i was admitted that i had no health insurance but my VA, they made me stay in the hospital for about 3 weeks when they could have transferred me that day to Jesse Brown, Community is cold, only the cleanup people are nice and they gamble in there. literally, also my doctor told me i was a terrible patient.,this one..... Dr. Arora .. , then he sent my account to a collection agency because i dont have 3 thousand to give him, never will. i EARNED my VA from my Army days in the 70s, im a wac. the food is amazing, the nurses really care , when i got there they gave me real pjs to put on,. not a cold open in the back gown like at Community. now my bp is down, it was 200. and theyre helping me manage it with meds ive earned, id give them a zillion stars if i could.im 68.

Jeff Stebor is amazing and he deserves a huge shout out for all he does with veterans. The women’s clinic is also not too shabby. Thanks everyone.

Avoid this hospital like the plague. Teaching hospitals are NOT the place to go if you are service connected with a serious health issue

Thanks to Drs. Urdaneta(Lakeside clinic) and Vadakara (mental Health, JB) and to the caring nurses at the VA Lakeside clinic, especially Adoma! Grateful that I have these caring and helpful professionals who all do a fantastic job. Also, a shout out! to Randy, the very helpful and caring shuttle bus driver, who makes taking the shuttle a pleasure!

Jesse Brown participates in gang-stalking some patients. However, in a life/death situation, veterans should head there if it's the closest place. Keep in mind though, there's some shady dealings that happen in this place among some (not all) staff members.

It is utterly ridiculous that no one from operators to different depts even answer my (our) calls. Tring to make an appt is impossible. 6 hrs of pure f-------y to reach anyone. I quit... you won, I quit. I will go away just as the system wants us to.

I cannot say enough good things about the nurses and doctors at this hospital. I was there for bariatric surgery on 1/8/24 and everyone was so incredibly kind and treated me so well. THANK YOU to the staff here, especially the bariatric staff and Karene Goodman!

I have always received great care. They have gone above and beyond in my care. I am treated with respect (maybe because I treat them with respect). I have only experienced one negative event in which that nurse ended up being removed.

Always have received good medical care at Jesse Brown. Great Doctors and Nurses. No complaints. Thank you.

I’ve never gone here and waited more than 5-10 minutes to see a doctor. They work fast and they care, I appreciate this VA hospital. It’s a life-saver.

I don't know what is happening but the last three appointments I have had to wait for over an hour. It's getting ridiculous

I love my V.A. !! Every department has satisfied all my needs beyond expectations. I am getting older and , being an airborne infantry combat veteran , my body has been severely abused. From labwork , annual visits, surgery, specialty clinics , and even pharmacy. The treatment is awesome , and the care , concern to include Dr's and pharmacist calling me to follow up is the treatment that far surpasses any treatment I ever recieved from outside networks. DRIVE-ON !!! JESSE BROWN AND ADAM BENJAMIN (C.P. Indiana)

Great I'm looking buy condo or house it's great see There's place veterans stay till paper work goes through

I am a United States Marine Corp Veteran and I have had several visits and I have been served with Respect and Honor 🎖 so far in a Professional manner so Keep up the Great job 👍 providing Service to Our Veterans of the United States 🇺🇸 of America Thank You 😊 USMC Veteran " The Few The Proud The Marines

I have consistently gotten extraordinary consideration at the VA Lakeside Clinic and at Jesse Brown clinic. Most as of late I visited the Jesse Brown Dermatology facility. Much obliged to you to all who gave extraordinary consideration and were gracious and aware while doing as such. A "Whoop! to Drs. Anderson and Ng, both of whom gave what I thought was better than expected consideration. Because of Evon Front Desk Receptionist, for her help and tolerance in planning me for an arrangement. Keep up the phenomenal work!

My Dad is a veteran and he is 92 yrs young.I take him to all appointments & from the Valet to the Dr's,I am EXTREMELY pleased with EVERYTHING & EVERYONE!!!!!

Too much of the staff makes you feel you are there for them instead of them for you. Too many rude clerks. Most of the specialty clinics are good. Has gotten better in the last few years but a long way to go to be on par with Hines.

I spent the day there with my Dad for tests. I've never seen such love in a hospital. Even in gift shop and cafeteria. Everyone was so polite and showed appreciation to one another. Multiple Dr went over my Dad's results. There's no hospital/staff like this in my state.

Hello, Regarding Jashawn Weaver, one of your employees in the engineering services division, I was reaching out to you. He smokes regularly, and he would flunk a drug test right now if given one.Mr. Weaver also steals time by getting haircuts while at work on the clock and has his co workers watch out for him. In addition, he will smoke in his car while at work. Weaver, who is well-known for his abuse, received legal notice last month of a restraining order. In order to keep everyone secure, I believe it's critical to be aware of these details about the people you hire. Working while under the influence is risky, in my opinion, but it's particularly dangerous in medical settings.