This hospital does need to be shut down for good so when we call the ambulance it takes us to a real hospital. I would never come here nor bring anyone by choice but when we call 911 we don’t have a choice. The owner must just pocket whatever money comes in because he definitely doesn’t invest any back into the hospital. The conditions of the rooms in the E.R are terrible. Everything is old, raggedy, falling apart, dirty and messy. The room where my mom was in was part used for storage, things just dumped everywhere (room 2 in E.R). The locks in the bathrooms in the waiting area of the E.R don’t lock. This has been the worst hospital I’ve been to and it’s sad to see the terrible condition it’s in like if it were located in a very poor country under poverty. Do humanity a favor and close down this hospital. Seriously sitting here and looking around I forget I’m in America . So unsanitary, there’s dry blood from a previous patient on the bed railing my mom got. My mom has full insurance and as soon as the ambulance arrived with her they took her to do an expensive test and kept her for two days and another lady came in with the same issue my mom had and they discharged her in like less than an hour without running tests on her (I’m assuming she didn’t have insurance). This hospital just wants money but doesn’t invest any back into it.

This was the worst hospital experience I’ve ever had. We took our 11month old in the other night concerned about wheezing and labored breathing. The nurse that did his vitals seemed so lost. He barely swabbed him, asked US how he should take his temperature, and overall didn’t feel thorough. He then sat us in the hallway for a breathing treatment which consisted of them handing us a mask and saying “here ya go” leaving my husband and I, who have no idea what we’re doing, trying to force a breathing mask on a baby. Didn’t work well. The doctor was nice enough but barely listened to his chest, didn’t look at his ears or take any other measures. They said we could do a chest X-ray but he didn’t think it was necessary. We left without the X-ray feeling so frustrated. His swab for RSV, Covid and flu came back negative. Fast forward to the next day… we still didn’t feel good about his breathing so we came to Lurie’s. They admitted us and we’ve been here for over 24 hours receiving continuous care, suctioning to clear his airway and lungs, oxygen support and he tested positive for RSV. I can’t even think about what would have happened had we listened to the staff at Community First.

I thought about not doing this review but I realize if I do may be administration can take appropriate actions ( may be) for the next patient. My husband went to ER with short of breath and hypoxia with Covid 19 on December 27th. I had to ask them to check his saturation after 4 hours being there and as I thought it was 85% so finally they placed him on 6 LPM oxygen. I kept going to them begging them to change the oxygen tank. It took them 13 hours to attend to him, there were other less acuity patients were seen way before him. I am not sure why? I asked to see the charge nurse but she never came out to see me but she did come out to apologize to a white family then I realize this is nothing but being racial. Finally that morning I was crying to save my husbands life, I wish no one will go through what i went through in that ER. He was admitted to ICU because by then he was real hypoxic. I thought the floor was going to be better not at all. If I can give this hospital no stars I would. I called and filed a grivence.I had to say I did receive a call back the same day from the patient advocate but nothing after that. I called them again no one called back. I found my husband flat on the bed bleed from his nose with out oxygen. They talk about shirt staff anytime I am there they all sitting at the nurses station. The physician were great because I have a working relation ship with them. I used the best lung recruitment tool out in the market to expand his lungs and finally I brought him home on oxygen. I know I will never bring him or anyone I know to community to be treated like in humanin. How does the staff and leaders sleep at night ? After he came out from isolation at night the staff were coming in to his room to hide . Is this right? I used to visit my hospital at night to see how the staff is behaving, where are the managers? even after the complaint I didn't see the manager nor she came to see how things are going. I don't need a service recovery call or email. just measure your hospital staff gets the training to treat people as humans. If not when you are there they will treat you the same way. I want to say more but why ?

Worst hospital ever my mom had dementia they didn't feel her no water given to her doctor told me when I complained they didn't have enough staff to spend a long time to feed her I want to spend night to take care of her after work sad no. She developed covid even after having all her shots there. Finally they sent her home with the same infection that that she went in for. She lasted two days later at home. They never took care of her infection. This hospital is worthless. Please take your family members out and never bring them here. I hope everybody that pretended to take care of my mom burns in hell.

My mom arrived to the emergency room at 11am. At 10pm she was still sitting in the waiting area. We decided to leave after 10. When she asked if they had water, they directed her to the faucet water in the restroom. The vending machine was not operable. There was another older gentlemen waiting as well, who also arrived shortly after my mom. They drew her blood and had her sitting there while other patients arrived and left. This is not the first time this has happened. It will be the last. The emergency room staff has no compassion and are rude. It is sad that such a wonderful profession has hardened the hearts of staff. I am sure if it were a relative of an employee they would of received the best service. It is sad that this is the nearest hospital to her home.

They fell to a D rating on the biannual safety ratings. This is a for profit hospital and it is very apparent they are putting profit ahead of patients. I was brought in by city ambulance so I didn’t have an option to go to a better hospital. Attached is a picture of the extremely uncomfortable bed and the safety grades.

Intake clerk was very rude. She told me to go to the next window, she was busy wiping the furniture. The other window, the person was busy. After a long wait, she called me. She said it was going to be a long wait, that i might risk getting infected with covid-19. I told her i was in pain whe i breath or swallow. She told me that was not an emergency. Then she proceeded with the paperwork and told me to go wait in the waiting room. The waiting was so dirty. I felt scolded, for going to ER . I was very sick, I left this. This place should be closed, if they dont want to treat patients with compassion and respect.

PLEASE STAY AWAY. This is the worst hospital. Previous posts have noted that this is where you go to die. I am sad to have to validate this. My father had a major heart attack and because he lived closest to this hospital, paramedics took him here. My family and I suffered through a terrible 2 weeks of awful bedside manners from the doctors and most of the nurses with the exception of 1. My brother and I were slowly watching our father die and just trying to get whatever information we could from the “medical professionals” who lacked any ounce of empathy or knowledge. I will never forget the traumatic experience of my father passing away here. Please, please, please live far away from this hospital so you or your loved ones do not end up here. I would not wish it on anyone. This place needs to be SHUT DOWN.

Wish I could give 0 stars!! My 82 year old grandma was unconscious and taken by ambulance to this hospital as it is the closest to her house. She has never been a patient here before so my mom and I followed in car. We were in the waiting room for nearly 8 hours with no updates from nurses or doctors. Front desk staff was incredibly rude and dismissive. How could they be treating her without knowing her medical history or medications? Eventually, visiting hours were over and they were trying to send us home when we begged to talk to a doctor. They called doctor to talk to us over the phone. He only came to the waiting room when we told him we were still at the hospital. Even now 2 weeks later, she is still there, they have never told us what actually happened and when they do it's always a different story. Doctors and nurses guess first and check the chart later. On 2 occasions I've called for an update and been given information for ANOTHER patient. They still do not have her taking her medications and when I questioned it they get defensive quickly. I don't trust them at all and will NEVER return to this hospital!!

On Dec 18 2023 not well and this hospital has always been healing go to place for me. When I need go to hospital since 2007 the ER and Upper floors have helped me be successful feeling better so can jump back into life, All the Docs, Nurse, Tech are and continue to be professional kind & caring some of the registration personal are too moody, was considering changing my med plan hospital but after reading other hospitals within surrounding area have same negative comments about some office staff. All the docs nurses and tech continued to be welcoming groups in the medical professionals field.CFMC small hospital and during peak infix of new patients they accepted me and kept me overnite in the ER ward discharging next morning closer to getting well will continue going to CFMC for treatment

If it were possible to leave zero starts, I would. DO NOT go here, unless you absolutely have no choice. Unfortunately, this is technically the closest hospital to my house, and where I was taken to the ER. I was left in a hallway the entire time and treated very poorly. While I was in the hallway, I overheard several patients be spoken to very rudely by hospital staff. I paid my bill online promptly after discharge and received an email confirmation. However, I continue to receive bills from the hospital and have never been able to reach anyone in their billing department, despite trying multiple times at different times of the day during their business hours and left many messages. Months after I paid the bill, I was sent to collections. From what I've read here, it appears that this is their business model. There is no excuse for a healthcare facility to operate this way. Shut this place down.

Avoid this hospital please. Bad experience each time. They diagnosed family member with COVID-19 and wanted to tread it with Remdesivir. My relative is older person brought there with low oxigen level. Next day independent COVID-19 test was negative. No covid symtoms at all. Thanks God we didn't stay over night but they kept us 12 hours in emergency room

My daughter went since it was the closest ER and on our insurance. They admitted her with no room and expected her to stay multiple nights in a hallway. She discharged herself since she couldn’t sleep in the hallway. They never provided results of tests or meds.

If you need an ER, do not go here. I want to put zero stars but that isn’t and option. The ER here is terrible. I brought my friend who had hurt her ankle and was worried it may be broken. She got checked in and then we waited about 20 minutes for her to be called back. While back there she said at one point the staff member just left her in a dark hallway alone in a wheelchair. They took an x ray then sent her back out and told us it would be 20-30 minutes to read the x ray. Which To me made no sense but apparently their computers had gone down earlier. They called her back again but apparently it was just to ask if she was currently pregnant which is something that needs to be asked BEFORE taking an X-ray. Then after another 2 hours I went up to the front to ask for a new ice pack since hers got warm since we had been waiting so long. The front desk person who I spoke to was basically clueless and very unhelpful. She thought I was asking about the wait but then eventually gave me an ice pack. 20 or so minutes later she came to the door where they bring patients back and called me up to her. I asked that doesn’t she want my friend to come up (the patient)? She said no, so I went up and she gave me my friend’s medical results from the X-ray - which is a HIPAA violation to disclose the patient’s information to someone else. Basically then she said you can stay or go but it’s a long wait (still). So we ended up leaving with the results of the X-ray, assuming all the would tell her when meeting with someone was that they would read over the paper and tell her to follow up with her provider back home (we were in town from out of state). The whole thing was a mess, every single patient either in the waiting room or leaving the ER was upset and expressing that verbally to people waiting. Also the waiting room is not clean at all. Very dirty and it was so hot in there.

Man oh man, where do I start. I am so traumatized after visiting the emergency room at this hospital. I saw really bad stuff, patients treated horribly. I saw a man kicked out of the front door by staff with their actual foot, he fell and had a seizure, they dragged him back in and on my mom soul I heard the nurse say, and I quote, "ugh why didn't he go further away from the door to seize?!" In response to the other nurse wondering why he was back in that stretcher after she saw him kicked out the door. The security guard however was the nicest and best trained person there. Scary, avoid this place, glad to testify. Horrible.

Save yourself some time and do not come here. Came here for the first time tonight only to sit in the waiting room for 4 hours before I even spoke to a doctor. Then, the doctor examined me in the hallway in front of other people and it was very uncomfortable and probably a HIPPA violation or whatever. Paint peeling off the walls, this place is horrible. When I was in the hallway the intake staff could be heard talking about coworkers hooking up in the parking lot. Stay away from here. Idk why anyone would even work here in the first place. Emergency room lobby filled with crackheads just sleeping there. What a disgusting place this is.

I cannot get over how AMAZING Dr Tiesenga and his staff are at community first medical center. I had sleeve surgery Aug 17th, and within 5 weeks his nurse Christina caught onto gallbladder problems that I was having and ordered the proper tests to diagnose that I had gallstones and that it be removed. Nov 2nd (today) I had my 2nd surgery with Dr Tiesenga and to say I’m in complete awe is an understatement. From the second I walked in to the second I left his team took care of me like one of their own. Upon discharge his nurse Sherri went as far as walking me down to the pharmacy across the street and made sure that I had gotten all required medications. Dr Tiesenga and his entire staff have changed my outlook at life, and have been amazing. Anyone considering having surgery done by him please don’t hesitate! He will make sure you are very well taken care of!!

Told to come in at 6:30 a.m. for a 45 minute procedure. At 7:15 we were told within the hour! Finally at 10:15 they come to take husband up to surgery. I'm waiting and waiting. At noon I go ask. They call surgery and say he hasn't gone in yet. He's next. I've been expecting him over an hour ago. I decide to go home 45 minutes away to take care of my dogs and come back. He's finally ready to go home at 3:00 p.m.!!!! Nobody could have communicated any of that with me. Why r we there at 6:30 if they don't take him till 1 p.m. and the ac was terrible on the hottest day of the year. Terrible way to handle a surgery. Never going back also while looking out window I see two cars from staff parking in "parking for emergency patients only"!! I couldn't believe they would take emergency spaces from patients for their whole shift! They have a free parking garage!

I'm going to make this short and brief, rating one star brings tears to my eyes. My mother in law went to ER on Sat night, and continued to be in ER Monday afternoon. She went in with respiratory distress. Her son went to check on her and bring some belongings she had asked for, he found her in a room with no bathroom, tv, and then found out she had nothing to eat for 12 hrs. He was told she had to do some tests, when he asked the nurse he found out the test were actually today. They had brought in cupcakes for her. He was also told by the nurse she is not in charge of the food. But this is your patient regardless. And this is negligence, lack of communication on the workers in ER. Breaks my heart that this is what are Healthcare field has come too.

There was no air conditioning in the ER. All staff and patients were sweating profusely. I asked if they had a fan or something, they said no. Chicago was hitting record breaking temperatures this week, over 100. I escaped hospital and it was still cooler outside with breeze. It was 114 degrees outside and still cooler. I felt like I was going to pass out inside the emergency department. I escaped the hospital when I was already petitioned. They never asked if I wanted ice water. They only gossiped about patients and I heard them making many medical mistakes. I’m a medical professional and scared to go here. Try to avoid this place If possible. They did have a doctor and nurse that were really nice. They couldn’t catch me though.

This is the Worst hospital I have ever been too, there’s enough staff in there but barely would they only come see me once a day. They are definitely Not friendly at all and would not give any information on what was going on with any X-rays that they have taken. Please think about it twice if you come here.

How is this place open? This “hospital” is beyond deplorable and I cannot fathom how the state of IL is allowing for this place to be open. My father was taken here (by ambulance and only because it was the closest hospital) due to a fall. He is a stage 4 pancreatic cancer patient, a senior citizen. The ER was horrible. There was a woman in the bathroom for an hour washing her hair, maybe her body. Security was called. I was finally allowed to go back only to walk into an area that is falling apart, how is it allowed to be a room where patients lay when cabinets are missing doors, and room seems to be used to store things? Random bags, stools, random stuff all over… ER area is filthy, looks beyond unsafe snd unsterile. I honestly felt bad for the doctor for having to work there as it is clear he and any other doctor there is not able to provide the care that they are taught to provide. My father had tests done and was being discharged. A medi car had to be arranged for him and the hospital was supposed yo give us a 30min heads up… which was not given. I made it to his home just in time to meet the medi car that was dropping him off and he was discharged without clothes, in a bedsheet soiled with his urine, shivering cold with bare feet. Nurses and doctors treated someone like this?! He came in there (I was there) with full clothes and shoes. How is this allowed to happen?! I called and was told “all I could do is apologize”…

This review is for the ER staff. My uncle was brought here today via ambulance. The staff here is amazing. His nurse Emily and the attending physicians were doing a fantastic job. Constantly checking on him and making sure he was doing ok, etc. thank you!!

If I could give less than one star, I would. Had to go to the ER but was never admitted into a room. The lobby was littered with homeless people and crack addicts - one was arrested while I was there. Everyone provided terrible service and was treated very poorly. When I tried reaching out to billing about adjusting the bill, they never returned my calls and pre-maturely sent my debt to a collection agency without any notification. Will never return. Would rather risk serious injury than go here again. Absolutely terrible experience.

Is the administration of this hospital really horrible, you asked me? where are the health department or these politicians who see a business with dirty floors and fine or close the business, but with this hospital 🏥 nobody does anything, this hospital is dirty, people from the street inside, the terrible service and the teachers They are not really prepared for an emergency and you arrive for a routine check-up and if you have diabetes they give you IV with sugar and more. Instead of curing someone you can cause death. But no politician does anything since the lives of others do not matter to them.

Please, if you can, take your loved ones anywhere else. My father was taken here around this time in 2022. He had a HEART ATTACK an HOUR after being discharged. Isn't the hospital supposed to check that before they discharge someone? Not ONLY that, but I wasn't even notified until 2 days later, not by the hospital, but by his friend. Community First claimed they didn't know who to contact even though the nurses were calling me the day he was discharged to make sure I was the one going to pick him up. Cherry on top, the doctor on staff tried gaslighting me telling me "we're not even sure he had a heart attack" when I received the papers from EMS/Fire Department, he was given CPR for 5 minutes after being found with no pulse, after collapsing. It was confirmed by EMS he had a heart attack. How DARE you attempt to gaslight what I see on paper with my own eyes. They also claimed they didn't have those papers from EMS. I received them with his medical documents. The hospital knew and still LIED to me. This lot would be more useful to the community as a Target. Avoid at all costs.

Unfortunately this was the closest ER to my house, so I ended up here. This ER is absolutely overcrowded and filthy. While I was lucky enough to get a room, some patient beds are in the hallway or next to the nurse’s station. There was a bathroom in my room as well that looked as if it hasn’t been cleaned in weeks. My socks stuck to the floor when I went to go use it. 🤮 The air conditioning in the ER also has poor circulation, making my whole experience anything but restful. Thankfully one of the staff was able to bring me a box fan into my room after 3 days of laying in my sweat. If you have the chance to go somewhere else, do yourself a favor and go anywhere but here.

I brought my child here since it was the closest home. (I didn’t realize it had such bad reviews.) As for our experience, everyone was very kind and helpful. My child was given multiple tests to rule out various illnesses causing her symptoms. Pleased to say we were discharged until the ER doctor controlled her symptoms and she was back to normal. The ER nurse was so sweet and helpful. I was very pleased with absolutely everything and everyone.

Please do not go here; these people don't care about their patients. I took my mom to the ER last night. Some lady in the ambulance seemed like she was hiding at first when finally she came out of the ambulance truck and did not have the decency to grab a wheelchair for my mom after I told her that she was in pain and that I had my 4 yr old daughter in my car and could not leave her alone. Instead, she pointed towards the entrance to the ER. I finally got inside the ER because at least the lady agreed to watch my daughter since I had to take my mom in, so I rushed in to grab a wheelchair and nothing. A lady was sitting at the desk, and I was explaining to her that my mom was in pain, she needed a wheelchair, and she just sat there like nothing. All she said then was that the hospital was booked and would be a 6-hour wait. I tried to convince my mom to leave, but she didn't listen. Fast forward to now, a family friend picked her up, and she left and went to a better hospital that cared for and helped her.

ER staff is atrocious, inattentive, and lack any semblance of compassion. Nurse, Brittany, can be heard speaking condescendingly to patient behind curtain next to us, saying "I'm not a doctor, what do you want from me!" and "I have someone in critical" implying no one else matters. The intake staff are talking about a patient that just left, that is nearly "60 years old, acting a fool." But they were using swear words and saying people should grow up. (Ironic!) So unprofessional. I feel like I'm in a bad movie. We can hear other staff in the halls saying " I just wanna go home" and some are complaining about coworkers and "fake panic attacks." Delfino, x-ray tech, was the only caring individual I found yet, and the Chaplin. The ER doc is decent, but nothing is pressing and everything is at a standstill. The woman next to us stated she has been here for 24 hours, still waiting to be released. Nurse says just go "AMA" if you want...(against medical advice) We've been here nearly 6 hours, and it's like we are invisible. The vent in ceiling is filthy, covered in dust... Right above beds. I tried to post picture, but it wouldn't attach. This is not a place to choose, if you have any choice. I realize there's a lot going on, but at least pretend to be competent, act as if you care or at minimum like your job, and use candor when talking in a very open hallway.

If zero stars were a thing I would give it. I hate this place. The staff is so rude, they forced me to give blood and urine without presenting any documentation upon my request. They are not caring and very unkind. I hope that no one ever comes here again because these people are not doing any service to help anyone. These people do not deserve jobs. An employee remarked that they would celebrate their birthday this week with coke and the other individual involved attempted to pretend snorting cocaine. This is highly unprofessional and insensitive in the healthcare setting. Cocaine has ruined lives and medical staff should not be joking about it and taking it so lightly. The young staff appears to be a disgrace to the population they are intended to serve. UPDATE: I was forcibly sedated and told that I have no rights after attempting to walk out. They then transferred me to Loretto Hospital where I spent nine days against my will. See my review on Loretto Hospital next.

Terrible Health Care Service. I had severe menstrual cramps that I couldn't handle the pain. I called my doctor, and they told me to go my local hospital. When I went to the hospital, I registered myself and waited in the waiting room for at least 3 hours. I was in pain for 3 hours in the waiting room! I took an ibuprofen, and I left the hospital. The hospital charged me $500, which my insurance cover and I only paid $50. i Basically I got charged for registration?! That's absurd!

I had bariatric surgery here in late June and the nurses and support staff where incredibly nice. Yes, the hospital interior is a little dated, but my room was clean and the bed was way more comfortable than others I've been in (Illinois Masonic).

My daughter was brought here by ambulance unable to breathe they ran test she needed to be intubated while I'm waiting for hours to be transferred to ICU I decided to transfer her to her hospital when I told the nurse she gets upset and swings the curtain and walks away at this point I'm furious I'm asking for help everyone is ignoring me even the head nurse untill I called an ambulance myself and they demanded to speak with the head nurse. The worst experience I've ever had this hospital should be shut down for good.

Triage nurse leaves without saying anything then shows up 30 min after with meds.MD doesnt go over your CT result only RN gives u paper. Overall sucks!! People say" Dont come here otherwise you will just die here!"This will be the last time I will bring family here!! Front desk lady only worries about making sure you have your mask on.Wow.!! What great compassion:(

I think this hospital has gone through like a whole rebrand and has new staff and such. It is VERY outdated and feels a little eerie at times (mainly because at times the hospital feels so empty lol I’m used to hospitals feeling busy) my first visit there I thought I was in the wrong place but I’ve had nothing but good experiences in my 3-5 visits here. I have been here on multiple occasions within the last few months as my doctor works through this hospital. I got an outpatient procedure in May and the staff was great, they were efficient and got me in and out in a timely matter. They listened to my concerns and I felt comfortable. Most recently my interactions have been with Jill, she is apart of the new hope weight loss portion of the hospital. She’s been VERY sweet and accommodating. I had a hefty list of things to get done at my list visit, labs ekgs X-rays and such, I was smoothly transitioned to each area by a nurse and had no wait time. I was done with everything in less than and hour and I expected to be there a long time as we all know doctor visits take forever. The radiology staff even went out of their way to help me with my tricky jewelry as it got stuck in my hair and was a whole mess lol I have felt comfortable with all of the staff/nurses/doctors who I have interacted with here. Yes the facility is older and a bit dingy but the care I’ve received has never been in question.

Please please please do not go to this hospital. I went in an ambulance and they had to take me there cause it was closest to my house… They said i probably had a minor stroke a TIA . I’m 30…. they gave me anxiety meds without running any brain exams or tests. Just sent me on my way and told me to follow up with neuro. Extremely terrifying! It’s also dirty and smells awful. It should be shut down. Staff literally lollygagged around deciding over who had to go handle the code blue up stairs… Hopefully that person made it, but I’d be surprised at the pace I saw then moving. I would never in my life trust anyone in this hospital to treat me again. This guy (not sure of his title cause he never said who he was) couldn’t even give me a proper IV and i knew he couldn’t because I’ve gotten a million in my life and he didn’t even set my arm up properly. Of course he blew the vien. I’ve always had a specific person do my EKG from whatever department that is, the same guy to do my IV did my EKG. He also made me take my entire top off to put the tabs on my chest for an EKG which i have NEVER had to do before… Stay away from this place.

The staff was very rude and the hospital was extremely dirty. No disinfectant or antibiotic ointment was provided or applied whatsoever for my laceration at the ER. The lobby was practically empty but somehow it took over 2 hours to have someone see us. The whole experience was a nightmare. I wouldn't come back if I was dying and this was the nearest hospital. Do not take your loved ones here.

Really long wait. very old and run down hospital. whoever manages this hospital financialy is doing a terrible job and definitely keeps all the money to themselves. youre deliberately harming and probably even killing patients due to lack of supplies, staff, and filth everywhere. ER room is over-crowded, patients are in the hallway, and some are sharing one room. all staff and even nurses ignore patients often.

I know there are a lot of 1 star reviews here but, I had a good experience visiting the ER yesterday. The ER staff was prompt and they helped me with what was going on. The specific Dr. That helped me with my issue was very very sweet and caring. I was out of the hospital within 2 hours and my issue was resolved. Yah , some of these comments are brutal. I understand hygiene and cleanliness of a hospital but at the same time , you're walking into a hospital. What do you expect ? Do you expect the hospital to look like a Hilton Hotel ? From what I seen , things were clean and there wasn't garbage everywhere. Another comment said that the hospital looked like a hospital in a poor country not a hospital in America. Other comments talking about shut the hospital down. I mean gosh people are brutal. It's easy to come on google and fire off one star reviews but yah .. I guess if the hospital doesn't meet your standards , don't come here then. I do understand too that people with sick family members etc that can be a sensitive thing and I'd want my family taken care of but yah, based on what I seen and the care I received, the comments don't match my experience.

If I could give no stars I would. The worst er/hospital in the city. Your head could be blown off and they still wouldn't take you in. Waited from 330pm with no one in the waiting room, til 1030pm to just be triaged. Huge lack of communication between everyone, including me during my stay. Floors and walls were smeared with blood and gross stuff. Very unsanitary for a hospital. Walked out after my stay overnight for heart issues against med advice due to never having anyone giving me any updates or info for hours and hours. Had to beg for a blanket at night cause I was never given one, nor a pillow or water while I was there. Overheard doctors and staff talking poorly about patients, ignoring the woman next to me screaming all night for a blanket or to be brought to the bathroom.And the older caucasian woman with glasses working the front desk has to be the rudest person I've ever encountered.Idk how she has her job..But I'm sure I'll get a nice bill from my stay...terrible.

Went in after a horseback riding accident, waited 4 hrs in the ER in severe pain. Kept asking how much longer and was told soon. I was in severe pain and could not walk so I couldnt even leave. Never cleaned my wounds. Just took xrays and said I was ok but would be in pain for 1 to 2 weeks, sent me home with a prescription for Norcos. The nurse was trying her best to make up for the lack of care but at 9 out 10 in the pain scale, this will be my first and last time here.

My mom been in and out of the hospital for two days. They won’t really give her answers on what’s wrong. Her ear is completely closed. Put an IV in her arm in the hallway and she hasn’t had a room since she’s been here She’s got there at 3 AM and it’s 9 AM currently and still no answers she was complaining that her IV hurt and they refused to take it out of her !!!! This hospital is very very unprofessional . THIS HOSPITAL NEEDS TO BE SHUT DOWN!!!!! and most of the people working should lose their license to practice!!!

Not a nice hospital especially for nurses and patient. Theres a lot of RRT calla from medical wards with patient even died and doesnt have shockable rhythm before RRT arrived. Latin ICU nurses and attendants here are sooo bratty. They even shouted other staff nurses and doesnt train newbies properly. There ICU nurses are not well trained and dont give blood transfusion for patient with low Hgb count while on dialysis resulting to increase heart rate to 160 bpm and resulting to afib. Latin nurses even do malpractice referring a patient to a specialist which is out her scope of responsibility. This hospital is the worst of them all. They even accept patient on critical condition and dont transfer to a much bigger and well equipped hospital.

This place is terrible they lie about test results, they are not transparent or trust worthy, the social workers are a joke. The head nurse is a disgusting human who has no business being a nurse. They are going to have a nice lawsuit on their hands. This is a disgusting place and should be closed down. Terrible all around it is clear why they are not accredited!

This place has gone to the toilet. It's a horrible hospital. I have no idea what happened. It used to be good. Now the staff seem like they just don't care at all. The nurses are terrible. They will let u die. This place has become something bad. It's sad.

I don't like how they treated my grandma here & she died & the staff had the audacity to say that "they did their job" to "save her." There's something fishy going on since I feel like the staff neglected my grandma & possibly other patients as well.

Bad hospital. The nurse wouldn't even file a police report when someone broke into my house and moved my toothbrush and went the downstairs and closed the doors. That's predatory and stalking behavior. It could of made a difference and police could of intervened and made a difference. Maybe or maybe not. But that's not right. That nurse should be fired and have her license taken away. I didn't like how I was threatened with ativan when I was telling the truth. Wouldn't recommend.

I agree with their opinion in the community. Come here if you want to die. Nurses and doctors speak poor English. In matters of life & death I should be able to clearly understand medical staff. The feeling I came away with is indifference. My father was in pain, and medication wasn't helping. They only changed pain meds when family suggested to try different pain medication. Patient rooms are dirty, trash cans full of all kind of materials, soiled linens on the ground in patients room. You look at that and think.. INFECTION - my father is going to die here or get worse because of filthy conditions. If the administration doesn't care for basic cleanliness IN A HOSPITAL, how do you think they feel about taking care of patients? I witnessed hospital staff tripping over patients' IV line.. while nurse yelled to them "watch out". It blows my mind how a place this horrible and dangerous is allowed to exist in a major US city.

Shock !!! I will lose a month of possibly the most important time in my life. On 2.10.2023, I had an MRI appointment, when I came to the hospital I was told that the appointment was canceled. They made a new appointment for tomorrow (2.24), today they called me and said that the appointment was canceled again. I'm just learning English, I'm from Ukraine, I didn't understand the reason, they didn't give me an interpreter. On 2. 28, I have an appointment for a biopsy, I don't know if it will be performed without an MRI, what did you do - you ruined everything for me😭

The long hours of waiting to get results is unbelievable!!!! Some of the patients waited more than 9 hrs just for results of tests and or x-rays etc..... I came with a friend who was needed to be seen. Still waiting. It's 7:33pm. A young man has been here longer than my friend. What gives?????? I understand that most places now are short staffed.

My mom was admitted here over a year ago, from October 7 to October 22, 2021. I just wanted to stop by and say thank you to Dr. Patel and Nurse Ann and PCT Ann in the ER (in case any are still working at this facility). We met them last year when my mom was near death due to massive sacral wounds. There were others who contributed to saving my mom's life including one nurse who didn't follow protocol - thank God - and performed essential duties that were NOT her "job" to do so. Mama Sheila has been living with me since February and we are grateful to Dr. Patel for getting my mom admitted before insurance was discussed and the Anns ☝️. Also, happy belated birthday to Eunice. I meant to post this two weeks ago - her birthday is the same as Mama Sheila's and if I recall correctly, her daughter has the same birthday too.

I have to say Dr Williams and nurse Kat are so sweet. I came to the Emergency room because of chest pain again when the Dr came in he had see that my right side of the mouth was dropping and he took everything seriously not that I'm drug sicking he and the nurse are so kind and sweet. I just want them to know how much I appreciate everything they do and for not making me feel like a Loser thank you so much I will always keep you guys in my prayers however the er doctor and nurse over night will not lesson to me I have mettle in my body I can't have the test they want me to have but they don't understand that so I'm never coming back again

The ER staff and Doctors of Community First Medical Centers are great professionals restoring the health of their patients. Special recognition to: Gerad, David k, Khristine, Joe H. Mendy U and Hazal Olson on the 5th floor. All These individuals are compassionate, committed and dedicated. Who went above and beyond to ensure I had a pleasant experience. These individual are an asset to the hospital and patients my career is in the Hospitality business and recognize Talent. We're totally recommend this hospital to anyone..👍

The team here is amazing. Very dedicated staff. Great communication from everyone at every level. No one wants to be in the hospital but they did everything they could to make it a good experience. Thank you!

A family member left her Id and insurance card it was given to a nurse she never gave it back. Called 3 s to see if it was there Barbara answered before I was able to tell her why I’m calling she said call your doctor! Rude and you need to listen first before you say something like that. All they do is dismiss people. Train your staff !!

I too would give this hospital 0 stars if possible. I was suffering from chest pains and difficulty breathing in the early morning hours of Monday, March 28, 2022. My husband insisted on taking me to the ER and drove to this hospital since it was the closest to our home. I did get taken into the ER pretty quickly, but from there most everything went downhill. The ER nurses tried to address my issues. One nurse, Macy did a great job of attending to my stats and personal needs. The equipment was old and out-dated. The bed felt like I was laying on bricks and it was not easily adjustable. Every time it was adjusted for individual tests/bloodwork, the bed would jerk you forward and then backward, understandably making my breathing issues worse. It took an incredibly long time for a doctor to actually see me. During time in the ER, there was a patient cursing loudly at the staff, one patient demanding loudly to be fed, and a number of Chicago Police officers in & out. This alone should have signified the need to immediately evacuate to another hospital. Unfortunately, I was diagnosed with pneumonia and told I would be admitted. It took another 2 hours to be transferred upstairs to a bed even though when being wheeled up to the room, there were lots of beds open on the unit. Throughout all of the tests, there was never a definitive diagnosis of which type of pneumonia I had (viral, bacterial, or fungal). It is still unknown even after being released. During my stay, here are the burning issues of why I am advising anyone who reads this to go to another hospital: -Two nurses yelled at me when I requested the prescribed pain medication, often deterring me from actually receiving it (I forgot. I need to call the doctor. I'm not sure anything is prescribed. etc.) -They were informed I had a latex allergy, yet placed me on oxygen via a latex line. I broke out in hives and experienced lots of itching on my face. I'm glad my latex allergy isn't one that could actually kill me! -They were informed of my daily medications. I was told I would be provided those at the hospital. After day 2, my husband had to bring my meds from home (not allowed, but my non-related medical condition would have worsened without them). -I was in the hospital for 3 days. My room was not cleaned one time! Garbage piled up, floors were dirty, and my bedding was never changed. -Food service was absolutely a mess. Food trays would appear but never taken away. At one time, I had three food trays in the room that my husband had to take away. Also, I completed a menu of requested items from the heart-healthy sections. That menu had to be thrown away immediately by staff because I did not receive one item that was requested. I often would receive food items covered in gravy, potatoes, or pasta. How is that heart-healthy? I could not even get a box of cold cereal with milk until the last day of my stay. My nurse, Jasmine was a saving grace! She called down to the kitchen to get me a simple box of Frosted Flakes. I swear that was the best meal I ate during my whole stay. -I requested personal items to bathe and brush my teeth. None of those items were furnished. My husband had to bring those from home, even a towel and washcloth. I finally received a clean gown after my husband became a bit angry, demanding said gown. -Broken equipment was the norm, not the exception. The computer terminal (important for scanning drugs, ID information, etc.), television, and clock in my assigned room were not working. When asked about this, the nurse stated the hospital was old and nothing works right. GREAT! I do want to highlight the ER nurse Macy and the fourth floor RN, Jasmine. Also, the 2 infectious disease doctors I saw were very informative. They all did their absolute best in a really difficult work environment. They deserve 5/5 stars.

Sue, Ramona, Dr Ahranjani and the crew on the second floor are the best things that have happened to my women hood. I’ve seen him for over 10 years. He cares about his patients opinions concerns, and u feel the love he has to help ppl. He’s old school with a great view on comfort and quality care. He also makes sure u understand everything before u leave. He will also call u back with an emergency situation. I’ve had 2 surgeries and I have been perfect after every time.

Do not go to this hospital if at all possible. There is not enough room here to list all the problems. I believe my mom would have died if we had not taken her out of this place and to another hospital for care. They took her off her heart meds and never (forgot?) to put her back on them. Her blood pressure went to 225/115 before any thing was done. Rapid response team was called but there were NO physicians available to respond. No heat in the rooms (seriously) with overnight temps down in the 40's. Understaffed...my moms nurse had 13 rooms to cover. Nurse call buttons inoperative and when it did work nurses never responded. This facility should be shut down immediately. It is a dangerous place.

I am compelled to express my profound disappointment with the level of care and professionalism displayed at this medical facility. My experiences here have raised serious questions about the hospital's adherence to its medical oath and commitment to patient well-being. On multiple occasions, I have arrived at the hospital in the midst of severe anxiety attacks, transported by paramedics due to my proximity to the facility. Despite the critical nature of my condition, the overall environment in the hospital has only exacerbated my symptoms. Upon arrival, I was met with a lack of urgency or genuine concern from the staff. The waiting area was not only overcrowded, rendering me unable to find a seat, but it was also disorganized and visibly unclean. These conditions forced me into a corner, heightening my anxiety to the point of experiencing an attack right on the waiting room floor. To add to my dismay, I was witness to a confrontational dispute between members of the nursing staff. This altercation occurred in a patient care area, making it wholly inappropriate and deeply unsettling for those of us who were already suffering. I urge the hospital administration to treat this feedback with the utmost seriousness. Immediate and comprehensive reforms are necessary to bring the facility up to the standards expected of a medical institution charged with the responsibility of public health.