Dunkin' image

Dunkin'

Restaurant Cafe Fast food restaurant Coffee shop Breakfast restaurant Meal takeaway Bakery Donut shop Bagel shop

Long-running chain serving signature breakfast items & a variety of coffee drinks. People often mention Dunkin, coffee, service, time, customers, good, order, customer, work, give,


Address

75 E Washington St, Chicago, IL 60602, United States

Website

locations.dunkindonuts.com

Contact

+1 312-223-0306

Price rating

$ $$$

Rating on Google Maps

3.80 (557 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: Dunkin (15) coffee (13) service (11) time (10) customers (8) good (8) order (8) customer (7) work (6) give (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Kiana T. 2 years ago on Google
    What business in 2021 doesn’t have hand sanitizer anywhere in the store, but most of the employees handling your food and drinks without gloves? This one does. I told them to keep the coffee and didn’t even ask for a refund. Nasty as hell.
    2 people found this review helpful 👍

  • 1/5 Jess G. 1 year ago on Google
    I ordered a matcha latte in the morning, they handed me my drink and I ran to my bus to get to work. I did not check because it was handed to me plus there was no customer before me. I get to work and it’s a regular latte “which I can’t drink because I’m pregnant” I saved it so they can give me the one I asked and paid for. A old Indian women yelled at me in front of other customers that next time I need my receipt ! I explained I WAS NOT GIVEN ONE! Do I need to pull my transaction on my bank statement to prove to her!! So I was yelled at in front of customers for there mistake! Are you serious! You gave me the wrong the drink! You didn’t give me a receipt! This women should not be working with customers if she has not 1 percent of good customer service! She also did not greet in a nice way! A hello I’ll be with you soon would of been nice! I got a “wait” Im Having a bad day myself and I don’t treat other people as if Im being bothered. You’r being paid for what you do and you don’t like it then quit!! I’m a paying customer! Last time I ever go to that Dunkin! So many in the downtown area and never again will I step a foot in this one! RUDE and so unprofessional!
    2 people found this review helpful 👍

  • 5/5 W.A. G. 11 months ago on Google • 126 reviews
    My family and I were making a trek through Downtown Chicago and the kids wanted some quick, sweet treats. We stopped in and could not have been more happy with the experience. Even with the painting/renovations going on, it was a great visit. I want to give extra kudos to Kanubhai for his patience and top-notch service. He waited with no complaint for my kids to finally make up their mind on what they wanted. He really was the best part of our visit here.
    1 person found this review helpful 👍

  • 2/5 Anonym O. 4 months ago on Google • 63 reviews
    I wouldn’t recommend ordering any kind of hot food from here. Every single time, I place a mobile order and get there 5-7 minutes later to pick it up. I can see my coffee just sitting there, and then I end up standing there for 10+ minutes waiting until whatever hot food I ordered comes out. Today, I was standing there for almost 15 minutes waiting for my food to be ready. I saw people come in, wait in line, place their order and receive their items and leave. While I was still waiting for a mobile order I had placed 15 minutes earlier. What’s the point of ordering ahead if I’m going to get my order later than everyone else? People are on their way to work in the morning, I’m not trying to spend an extra 15 minutes waiting for something I ordered ahead of time. If it was a one time thing, I wouldn’t be writing this review. But it’s happened several times in a row.
    1 person found this review helpful 👍

  • 4/5 Alex M. 2 years ago on Google
    Good service. The only downside is there are homeless people around that disturb/ ruin the comfort. I'd suggest going with friends or in a group.
    1 person found this review helpful 👍

  • 1/5 D A. 2 years ago on Google
    No hand sanitizer for customers at a place that serves food in a Covid world, absurd
    1 person found this review helpful 👍

  • 2/5 Lamb S. 2 years ago on Google
    Limited ice cream selection. Not a way to do business. Should never turn away customers for lack of product. A reputation that will not get repeat customers.
    1 person found this review helpful 👍

  • 4/5 Romulus S. 3 years ago on Google
    Very nice, inviting business. Service was quick and order was correct. In And Out....Nice!
    1 person found this review helpful 👍

  • 1/5 Amin 2 years ago on Google • 225 reviews
    My family and I went to Dunkin 'on Christmas Day. It was crowded, one of our orders was lost, and worst of all, the interior was full of garbage, there were few chairs, and the tables were very, very dirty!!! It was a very bad experience overall :((

  • 4/5 Dawn E. 1 year ago on Google
    The worker Gary who works night is very nice. He works very hard. He makes sure all the tables and floor is clean. I have been there in late afternoon and it is very dirty. Chairs all over, floor is nasty with stuff all over, dirty tables from coffee and ice cream. Workers need to work on cleanliness in the daytime!
    1 person found this review helpful 👍

  • 4/5 Taylor L. 1 year ago on Google
    This Location Price Gouge... It's Always more Expensive than other Locations.... Snacking Bacon at this Location used to $2.49 now it's $3.99....Donut used to be $1.29 now it's $1.59 etc Everything at this Location has went up Tremendously,I'm Very Disappointed...They are Taken Advantage that the are Open 24 hrs they are Very Convenient, Descent Service and Food.....But the Prices have become Disappointing. .Other DD Locations I go to the Prices are Lower and the Snacking Bacon is Always Way Below $3.00.
    1 person found this review helpful 👍

  • 2/5 Daniel B. 2 years ago on Google
    bad tea was like water, didn't give it to me after ordering without asking they forgot about my donut so I had to show receipt after waiting 15 mins sandwich was as expected though
    1 person found this review helpful 👍

  • 4/5 Marco M. 5 months ago on Google • 89 reviews
    Standard Dunkin, both donuts I had were good and seemed freshly made. Coffee is always below average and they still have nothing like espresso or even a 'nespresso' machine. It was clean as well.

  • 4/5 angel v. 8 months ago on Google • 53 reviews
    I came here for a snack around 12 am so it was almost empty with everything, but thats natural same with the donuts they were stale but maybe ill come earlier next time. It was a tiny bit confusing with the map directions they sent me to the other side of the store. Overall it was okay, would be better during the day

  • 5/5 Keith W. 2 months ago on Google • 36 reviews New
    This is Dunkin/Baskin-Robbins..It's busy and very open considering in the Loop .I've been getting mobile orders on the app

  • 1/5 wesley h. 7 months ago on Google • 21 reviews
    Avoid this one, it's a dump. Stopped in a couple times, donuts were stale each time. The people behind the counter act like they hate you and life all together. Dingy unkept small seating area.

  • 2/5 Elyce B. 3 months ago on Google • 5 reviews New
    What kind of Dunkin’ location doesn’t even carry jelly to spread on a breakfast sandwich? Hopefully they’re not all like that now. My sandwich was pretty tasteless without it!

  • 1/5 Justin 6 months ago on Google • 5 reviews
    Cashier messed up order, donut was stale, and seating area was dirty. Will go to a different Dunkin from now on

  • 5/5 Tammy Goulet S. 1 year ago on Google
    Been here a few times this year. Located in an old beautiful building. Would definitely visit again.

  • 4/5 Rubi U. 2 years ago on Google
    The regular Dunkin stuff, clean, and nice.

  • 1/5 Nibin Abraham M. 1 month ago on Google • 3 reviews New
    Had a bagel and cream cheese from this location today. The bagel was as hard as a stone and inedible. The tables were also unclean.

  • 5/5 Kieron S. 3 years ago on Google
    Pink velvet macchiato is 👌 ... not to sweet either. Plus its free donut Friday. Can't beat that.

  • 5/5 Natasha Ryan Keese L. 10 months ago on Google
    This location on Michigan Ave. is good. Always busy pricey but good service. I had My family of 6 and it got steep, but we had a good time.

  • 5/5 ChicagoScanner {. 10 months ago on Google
    I give kudos to worker Kahubhai for being the coolest employee here. He is very hardworking but he would make sure that he gives you what you ordered and I appreciate the service here.

  • 1/5 Shatha A. 2 years ago on Google
    If I even could choose no star at all ! This place is the worst. I’ve been kicked on the face by a stranger/ homeless without any reason at their store!!! and no one did anything!! I was scared and don’t know what to do !! Be careful!

  • 2/5 Kenny K. 2 years ago on Google
    No food was available, and I asked for coffee with just a touch of cream, but got a cup milk with a touch of coffee.

  • 1/5 Alexis V. 2 years ago on Google
    Horrible horrible customer service never in my life have i been treated how bad I did on this visit! Owner should work on treating others better! RUDE all I can say will never visit another Dunkin location, I will stick to other locations where they actually value their customers!

  • 2/5 Cydney B. 1 year ago on Google
    The type of food and service you receive; is dependent on the time of day. I went during the early afternoon and was disgusted! The woman cleaning the lobby used the broom to dust off some of the tables. The same broom that she had just swept the floor with! It's best to go after 6 pm, the guy who works at this time; is clean and friendly

  • 3/5 Nathan D. 1 year ago on Google
    Food is just OK....definitely the hottest Hot Chocolate around will definitely last awhile..while walking around in the cold

  • 1/5 Yleniss R. 1 year ago on Google
    December 26 1:00 p.m. very cold. We went to have a hot drink, we had a stroller and we couldn't find a way to enter the premises. The emergency entrance was closed. From inside we opened the door to access the baby and the worker in a very rude and impolite way began to yell for us to close it. If the emergency entrance is elsewhere, they must put up a sign. The customer service was really disappointing. Staff who will be in contact with the public must be trained.

  • 1/5 Mirian R. 1 year ago on Google
    I went to another Dunkin and after walking away from the initial Dunkin, with my iced coffee, a couple sips in, it tasted like bitter coffee, and something that belonged in the trash. I kept walking assuming I could go to another Dunkin and have another drink remade. I arrived at THIS Dunkin and when I explained my situation, they brushed me off and told me to go to the original Dunkin where my coffee was purchased. They were about to close so to go back in that direction, did not make any sense. The employees there kept saying for me to go back to the other place….. which was not something feasible. Either way, to not keep rambling, Dunkin customer service is TRASH, Starbucks would never…. I might consider not coming back to Dunkin again if this is the type of service I’m going to get.

  • 4/5 Carl S. 1 year ago on Google
    They got the order right but the store could use a little cleaning and the menus need to be fixed.

  • 5/5 Shamil K. 1 year ago on Google
    Service is good. Nice, central place to grab a coffee or ice-cream in Downtown.

  • 4/5 Fatema G. 1 year ago on Google
    They didn't have a microwave to warm up a bagel or coffee roll etc. Place seems good otherwise.

  • 1/5 Vittorio C. 1 year ago on Google
    If a restaurant on the north side does not have a public bathroom or won't allow people to use theirs I will not give them my money. I went to Star Bucks instead and I hate Starbucks bought a pastry and used their bathroom.

  • 1/5 k s. 2 years ago on Google
    They ruined the orders. Hardly anything worked. Staff were high and unprofessional. Unable to get half of our order, made us wait 20 mins for our regular coffee.

  • 1/5 Valentin R. 2 years ago on Google
    Bad customer service after 1 a.m. Employee it's very mad when he gets customers meanwhile he's cleaning. he should close up if he doesn't want costumers I work near by and often get coffee their because it is the only coffee place open 24/7

  • 2/5 Brian L. 1 year ago on Google
    I want to love this place since it’s convenient. Three times I’ve ordered a hot latte and picked it up and it’s mostly foam. I don’t expect the world, but clearly someone needs additional training. All other drinks purchased were acceptable and good.

  • 1/5 Sanghee Y. 1 year ago on Google
    Please don't waste your daily calories with these extremely dry donuts that taste like it should've been disposed yesterday. Coffee was ok though.


Call +1 312-223-0306 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Late-night food
    • ✓️ Happy-hour drinks
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Breakfast
    • ✓️ Solo dining
    • ✓️ Good for working on laptop
  • Accessibility
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dessert
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway

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