1/5 Ang13 2 months ago on Google • 172 reviews New
There
are
way
too
many
machines
that
need
maintenance.
Either
they
dont
connect
to
actually
use
the
machine
or
they
are
not
resetting
these
machines.
A
whole
row
of
incumbent
bikes
DO
NOT
WORK
because
of
the
seat
that
doesnt
stay
locked,
the
machine
is
frozen,
or
the
machine
in
not
connected
to
use.
The
pathways
are
clear
to
walk
from
machine
to
machine
but
the
machines
are
not
clean
.
We
are
asked
to
wipe
down
the
machines
after
every
use
but
THEY
dont
clean
the
machine
ill
provide
photos
and
Video.
Even
the
kettle
bells
are
broken
.
There
has
been
a
10lb
kettle
bell
with
a
broken
handle
that
they
keep
on
the
racks
for
others
to
use
knowing
its
a
hazard.
The
massage
beds
were
not
working
either.
I
went
yesterday
1/7/2024
Ill
be
contacting
the
manager
Kiara
Owens
to
see
what
she
is
willing
to
do
for
members
at
her
location
So
I
just
spoke
with
the
manager
she
states
the
machines
are
broken
due
to
the
members
(its
a
24
hour
location)
but
no
one
checks
to
make
sure
these
machines
work,
there
are
assistant
managers
there
i
spoke
one
her
before
i
spoke
to
the
manager
(isnt
that
a
part
of
their
duties).
She
states
Corporate
is
the
problem
because
they
dont
support
her
location.
Why
is
that?
she
stated
she
knew
nothing
about
the
damages
weights
when
just
looking
at
the
10lb
kettle
bell
with
a
cracked
in
two
handle.
She
is
not
maintaining
this
location.
She
needs
retraining.
She
stated
she
would
speak
to
the
staff
about
the
cleanliness
tomorrow.
I
will
keep
posting
on
this
location
this
week
with
photos
and
videos.
1.9.2024
So
far
they
removed
the
broken
kettle
bell
and
I
checked
the
incumbent
bikes
and
still
no
resolve.
the
people
who
were
on
them
used
the
bike
with
out
them
being
operational
and
there
are
no
out
of
order
signs
put
up
on
those
bikes
.
only
the
Hip
abductor
has
a
temporarily
out
of
order
sign
when
there
is
waaay
more
not
fully
operational.
These
machines
stay
broken
and
unattended
so
much
that
people
dont
even
complain
to
the
staff
they
go
straight
to
the
internet
with
proof.
The
manager
has
been
made
aware
several
times
of
this
locations
issues
and
it
seems
only
when
we
damn
near
embarrass
the
location
before
adjustments
are
made.
We
should
NOT
have
to
do
that
with
all
the
staff
that
was
just
standing
around
together
in
the
front.
I
will
keep
updating
this
week
.
1/17/2024
update
this
is
what
Planet
Fitness
Social
Media
Rep
sent
me
after
their
"Hi
Friend"
reply
from
the
OWNER:
Hi
there,
Angela!
We
appreciate
your
reaching
out!
You've
reached
PF's
Social
Media
Response
Team.
We
can
answer
any
questions
you
have
about
our
general
policies
or
help
guide
you
to
the
best
point
of
contact
for
any
issues.
Hi,
X!
Thank
you
for
informing
us
of
the
damaged
equipment
at
your
home
club.
We
strive
to
provide
our
members
with
tons
of
equipment
and
if
any
equipment
is
broken,
our
managers
are
known
for
placing
maintenance
orders
so
damaged
equipment
can
be
repaired
ASAP.
Please
know
we
take
broken
equipment
concerns
very
seriously,
as
our
members'
safety
is
most
important.
Since
each
of
our
clubs
is
independently
operated,
have
you
by
chance
reached
out
to
your
home
club's
Regional
Management
Team
yet
to
share
your
concerns
with
them
directly?
If
so,
how
did
that
conversation
go?
-Liz
My
reply:
So
"I"
have
to
reach
out
to
the
regional
manager?
No,
Maybe
you
should
and
Please
do.
PF
Social
Media
reply:
Planet
Fitness
Social
Team
Jan
10,
2024,
9:07 AM
(7
days
ago)
to
me
We
understand
your
concerns,
Angela.
Regrettably,
the
PF
Social
Media
Response
Team
does
not
have
access
to
your
club
directly,
as
we
oversee
the
social
media
accounts
for
all
of
our
clubs
worldwide.
We
can
answer
any
questions
you
have
about
our
general
policies
or
help
guide
you
to
the
best
point
of
contact
for
any
issues.
That
said,
your
club's
Regional
Management
Team
is
the
best
point
of
contact
to
have
your
specific
concerns
properly
addressed.
Have
you
had
the
opportunity
to
speak
with
them?
If
so,
how
did
that
conversation
go?
continued
on
:YELP:
there
is
a
limit
on
Google