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Planet Fitness

Gym Fitness center Spa Personal trainer Physical fitness program Tanning studio

😐 I just recently moved to Chicago and was very excited that I could walk to this particular gym. Plus there is a large parking lot for parking. It is next to a sports complex so on the weekends parking can be hard. Walking into the gym was not pleasant. On 5/23/23 I walked into the gym to find two o... People often mention machines, staff, equipment, location, membership, clean, work, great, broken, manager,


Address

1301 E 47th St, Chicago, IL 60653, United States

Website

www.planetfitness.com

Contact

+1 773-538-1010

Rating on Google Maps

3.90 (463 reviews)

Open on Google Maps

Working Hours

  • Sunday: 7 am to 7 pm
  • Monday: (Washington's Birthday), Open 24 hours, Hours might differ
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: 12 am to 9 pm
  • Saturday: 7 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: machines (28) staff (27) equipment (23) location (23) membership (20) clean (15) work (12) great (12) broken (11) manager (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 askia r. 10 months ago on Google • 8 reviews
    I just recently moved to Chicago and was very excited that I could walk to this particular gym. Plus there is a large parking lot for parking. It is next to a sports complex so on the weekends parking can be hard. Walking into the gym was not pleasant. On 5/23/23 I walked into the gym to find two of the associates seated in the hand chairs playing on their cellphones so I had to self check in. Most PF gyms staff checks you in and greet you with a smile. Not here the equipment is in good condition and the gym was not that crowded which made me have a smooth workout. Sadly the gym was filthy and not one associate seemed concerned enough to clean. The floor was very sticky and trash was all over the place. Around 08:30 a tall light skin associate arrived and did an assessment of the place. When I was leaving around 09:15 the two associates were still on their cell phones one in the hand chairs and the other in the black card lounge area. The tall lady had a bucket and some spray bottles so I’m assuming she was going to try and clean up the gym. I would really like to use this gym but not with it looking like this.I gave 3 stars only because the gym is never crowded and the machines are always available
    21 people found this review helpful 👍

  • 1/5 Ang13 2 months ago on Google • 172 reviews New
    There are way too many machines that need maintenance. Either they dont connect to actually use the machine or they are not resetting these machines. A whole row of incumbent bikes DO NOT WORK because of the seat that doesnt stay locked, the machine is frozen, or the machine in not connected to use. The pathways are clear to walk from machine to machine but the machines are not clean . We are asked to wipe down the machines after every use but THEY dont clean the machine ill provide photos and Video. Even the kettle bells are broken . There has been a 10lb kettle bell with a broken handle that they keep on the racks for others to use knowing its a hazard. The massage beds were not working either. I went yesterday 1/7/2024 Ill be contacting the manager Kiara Owens to see what she is willing to do for members at her location So I just spoke with the manager she states the machines are broken due to the members (its a 24 hour location) but no one checks to make sure these machines work, there are assistant managers there i spoke one her before i spoke to the manager (isnt that a part of their duties). She states Corporate is the problem because they dont support her location. Why is that? she stated she knew nothing about the damages weights when just looking at the 10lb kettle bell with a cracked in two handle. She is not maintaining this location. She needs retraining. She stated she would speak to the staff about the cleanliness tomorrow. I will keep posting on this location this week with photos and videos. 1.9.2024 So far they removed the broken kettle bell and I checked the incumbent bikes and still no resolve. the people who were on them used the bike with out them being operational and there are no out of order signs put up on those bikes . only the Hip abductor has a temporarily out of order sign when there is waaay more not fully operational. These machines stay broken and unattended so much that people dont even complain to the staff they go straight to the internet with proof. The manager has been made aware several times of this locations issues and it seems only when we damn near embarrass the location before adjustments are made. We should NOT have to do that with all the staff that was just standing around together in the front. I will keep updating this week . 1/17/2024 update this is what Planet Fitness Social Media Rep sent me after their "Hi Friend" reply from the OWNER: Hi there, Angela! We appreciate your reaching out! You've reached PF's Social Media Response Team. We can answer any questions you have about our general policies or help guide you to the best point of contact for any issues. Hi, X! Thank you for informing us of the damaged equipment at your home club. We strive to provide our members with tons of equipment and if any equipment is broken, our managers are known for placing maintenance orders so damaged equipment can be repaired ASAP. Please know we take broken equipment concerns very seriously, as our members' safety is most important. Since each of our clubs is independently operated, have you by chance reached out to your home club's Regional Management Team yet to share your concerns with them directly? If so, how did that conversation go? -Liz My reply: So "I" have to reach out to the regional manager? No, Maybe you should and Please do. PF Social Media reply: Planet Fitness Social Team Jan 10, 2024, 9:07 AM (7 days ago) to me We understand your concerns, Angela. Regrettably, the PF Social Media Response Team does not have access to your club directly, as we oversee the social media accounts for all of our clubs worldwide. We can answer any questions you have about our general policies or help guide you to the best point of contact for any issues. That said, your club's Regional Management Team is the best point of contact to have your specific concerns properly addressed. Have you had the opportunity to speak with them? If so, how did that conversation go? continued on :YELP: there is a limit on Google

  • 2/5 Asia B. 1 year ago on Google
    This gym is ok. Does the job most days.. Machines are usually dirty and you have to clean yourself. The most annoying part is coming to this gym on Sunday morning. I have already spoken to the cite manager twice and nothing has changed. I refuse to bring it up again.. I work at 7:30 on Sunday and the gym is NEVER open at 7 like they advertise. There is always a crew of annoyed people waiting for the doors to open. It it’s now 7:25 and the gym is not open. At this point, I’m forced to transfer to LA fitness which is the other closest gym to me. It’s a waste if I can’t use my membership when I need to. It’s literally EVERY Sunday. At this point, it seems like lazy management. If a customer complains, they should be running the cameras back and holding the person accountable who consistently opens the gym late every Sunday. It’s ridiculous I’ve complained this many times and nothing has been done.
    9 people found this review helpful 👍

  • 1/5 Nina R. 1 year ago on Google
    Okay, person who will respond to this review. Stop with the condescending responses, the machines are always and consistently nasty and dirty and you respond to every review saying that you strive for cleanliness of the facility. NO YOU DON'T!!! If you did there wouldn't be so many dammmm reviews on how nasty this place is. Your customers shouldn't have to approach staff to refill bottles and paper towels or tell them to clean the dammm equipment!! This is a disgusting. Don't no of you all need to be employed here because if not one manager, supervisor, owner can manage your employees correctly then you all need different jobs. Leadership comes from the head, every staff member should know proper cleaning protocol. This is disturbing especially with that nasty virus issue we've had the pass couple of years. You all should be ashamed of yourself. Stop responded just for the helll of it and actually do something about it.
    9 people found this review helpful 👍

  • 1/5 Joi H. 6 months ago on Google • 75 reviews
    The nastiest gym with the nastiest customer service I’ve ever experienced! Bathrooms dirty, no paper towels or wipes to wipe down the machines. The front desk girl could care less about answering your questions or addressing your needs. Yikes
    1 person found this review helpful 👍

  • 1/5 Imanurse N. 5 months ago on Google • 42 reviews
    This gym is in a great neighborhood who can benefit from this gym, however the parking lot is always DARK. how can you be 24 hrs and don't make it safe for your members to walk in. Please put light in the parking lot. Get better staff who don't sit around on their cell phone or face time. last but not least get better equipment. The location was the old Ballys and you had to be a special member to join and the equipment was great and parking lot had light.. Do Better
    2 people found this review helpful 👍

  • 1/5 Lola b. 1 year ago on Google
    I opened a gym membership with them with my cash app card and bank account. They started charging my debit card because my cash app wasn’t going through. I called to get the situation sorted out and some lady with no type of manners whatsoever called herself the manager. She was so disrespectful during the entire conversation not even trying to be helpful and when I explained to her I’ll like to cancel my membership she just went off and said she’ll cancel my membership. She hung up before I could say anything else, I called back to ask for her name so I could come in person to see what that mouth do frl. She chickened out and couldn’t tell me😂😂😂😂. Well well miss manager I hope you have a wonderful Christmas and hopefully you find some peace in your life.
    4 people found this review helpful 👍

  • 4/5 Zachary B. 1 year ago on Google
    Been going here for about a year. Staff is friendly, mostly the machines work (except the row machines which drastically need to be replaced as they rarely work). They also offer locks to borrow so your stuff is secure if you don't have one (or don't want to buy one); you simply have to give them your license to make sure they give them back. Gym itself has a ton of cardio in ratio to other equipment. The non-cardio section will be busy almost guaranteed regardless of the time of day. The massaging (hydro and normal) work well and are great. Seems clean and sanitary too. Never had a problem with staff or other patrons. Note: there is a basketball complex attached so be aware when there are games/tournaments going on as the parking lot will get filled. However there is a large free parking lot so as long as there isn't a tournament happening there's never an issue with parking.
    3 people found this review helpful 👍

  • 1/5 K. G. 1 year ago on Google
    I just resumed exercising today, though I have maintained a membership for years. I asked for help from the desk person, and after giving me a new tag, had a dismissive attitude. I ASKED FOR HELP. New machines, old types. No tour (planet Fitness "are all the same.") My tag didn't work. "Just keep trying machines until you find one that works." I was imconveniencing HER at 7:40 AM when 8 people were in the club. "No judgment, huh?"
    3 people found this review helpful 👍

  • 2/5 PB M. 1 year ago on Google
    The equipment and interior of the gym is old. They clean it, but it's the cumulative dirt and germs that is visibly collecting in hard to reach places that tell the story. The floors get cleaned often, but are still sticky feeling when you walk on them. The treadmills need to be replaced with new equipment. They are sticky germ factories and the on-screen systems barely work. There is always an issue with signing on to equipment using your membership number, if you want to track your workouts. It's really a pain especially when you want to get in and out of the gym on a time schedule. You have to try three or four different treadmills before finding one that will allow a successful log in. The staff is pretty friendly. But, when asked for help with the failing machines, several of the staff members have been less than customer focused. As a paying customer it's frustrating. This location is privately owned by someone who is out of state. This owner is not managing the business well at all. It's pretty obvious the owner does not view this location as a priority. The only reason I continue to suffer through is it's conveniently located with good parking.
    3 people found this review helpful 👍

  • 1/5 Porsche C. 5 months ago on Google • 40 reviews
    If i could give this place a 0 stars i would. It’s convenient for me because i live in the area but I’d rather jog around parkway at 3 o’clock in the morning with 5 million dollars hanging out my pocket before i step foot into this gym again. I’m a gym goer so i don’t mind planet fitness at all but this one is disgusting. It’s dirty as hell. Equipment is all over the place and no one wipes it down or puts anything up. The mirrors literally are filled with finger prints and the bathrooms/locker rooms smell like sewage. The only good thing is the manager Devon. Great energy and always working. But this place needs a huge transformation. I’ll definitely be cancelling my membership and driving downtown to XSport instead. Get it together.

  • 1/5 Britt B. 1 year ago on Google
    Today will be my last day going to this gym if they do not have the staff to wipe these machines down. Out of all the planet fitnesses this one is dirty lately. It takes me a extra 5min just to scrub my machine with paper towel. The staff are not properly cleaning routinely to help us out with this and they look about 15 years old! Very upset… !!!
    2 people found this review helpful 👍

  • 2/5 Rolando Y. 2 years ago on Google
    The treadmills are never calibrated and half of them barely work even before covid. All of the other locations that I've been to take much better care of the equipment. The best thing about this location is the bathrooms are always clean.
    2 people found this review helpful 👍

  • 2/5 Jovany H. 1 year ago on Google
    i went to the gym today and it was not open at the time it was supposed to open i was waiting out in the cold for 35 minutes with other guests it’s not the first time this has happened i ended up leaving and couldn’t get my workout.the gym has potential but it need to be managed properly
    2 people found this review helpful 👍

  • 4/5 _aliased 1 year ago on Google
    Strength machines mostly appear to be well maintained, but w/ Cardio/Resistance machines: for every 5 machines, 1 is broken. So overall a lot of wasted space. Shower appears to be clean. Did not use it. May 2022 update: Machines are being maintained now.
    2 people found this review helpful 👍

  • 2/5 John B. 9 months ago on Google
    I like this planet fitness but I don’t love it. For the simple fact that they refuse to update their equipment like the other locations in the Chicago land area. Most people would think that the Hyde Park location would outshine other areas, but it does not. This location has only 3 stair masters, and there is only 1-2 working most of the time. I love to get a cardio workout in after a lift, and there’s almost never a stairmaster available. This situation grew so frustrating to me, I called management. In result, the manager told me they simply weren’t going to replace broken down stairmasters, they were going to keep “repairing” them over and over again. This is simply unacceptable. The only reason I continued to go to this location is because it’s close to my job. Unfortunately I had to leave planet fitness all together for a nearby LA fitness.
    2 people found this review helpful 👍

  • 4/5 Daniela del G. 2 months ago on Google • 12 reviews New
    Have been going to this gym since about a year. They recently hired a new staff member, Paul, who has been a breath of fresh air for this gym. He cleans the floors every day (!), goes around and re-racks the weights, collects the loose trash people leave around, and informs people about the gym rules. I have also seen some other new faces among the staff and have noticed that the restrooms and changing room are being kept cleaner. I hope to continue seeing some more positive changes at this gym. Kudos to whoever hired Paul. He is definitely setting a new standard for the staff at this location.
    1 person found this review helpful 👍

  • 1/5 Malcolm M. 4 months ago on Google • 5 reviews
    24 hour gym but had people waiting for it to open this Monday morning at 6am. Unprofessional. Lights were off. Also they’re always out of paper towels to wipe down equipment. The staff is lazy and always on the phone when i come in. Weights are barely put back up
    1 person found this review helpful 👍

  • 1/5 Antonio H. 1 year ago on Google
    Just left… some of the older staff make you feel welcome for coming. But alot of the new faces will stand in circles talk to each other, turn their back towards customers and act annoyed if you ask for something. Maybe I should try other locations
    1 person found this review helpful 👍

  • 5/5 Angie D. 2 years ago on Google
    First time here from California. Walked in, scanned my stuff, the staff greeted me, vaccines not required (😟), went to work. Really big open space, great abundance of machines and tools. Pretty empty when I came (4 pm Monday). Bathrooms clean. Nothing alarming to report. Great place to work out. Much better than some places in California (San francisco especially).
    1 person found this review helpful 👍

  • 2/5 Sabrina W. 2 years ago on Google
    Customer service is poor. I have a signature membership in Chicago. This membership is suppose to allow me to attend any LAFitness in the US. However, I was told this service is not available at this location. It took 29 minutes more or less to resolve the issue. They show my membership clearly on line also that I was from Illinois. Why not just let me enter. Or give me a.dree past. Horrible experience.
    1 person found this review helpful 👍

  • 1/5 Valencia M. 2 years ago on Google
    I’ve never been able to get through on the telephone. I went in last week to try to change my membership and the systems were down. So I was told to come back. I’m trying to give them a call again and it says that the number is busy. When I tried to find this location on the planet fitness main site through customer service it doesn’t even show up. Something has to change.
    1 person found this review helpful 👍

  • 1/5 Dominique W. 11 months ago on Google
    Didn't have a pleasant experience , so when I called to cancel membership and report the experience Kiara the Assistant manger was rude and the way she went about cancelling the membership . Making it seem as if the issue was about the $25 instead of the service ! The tone and the manner she spoke to me made me request a Supervisor and she then began to inform me Devon was gone say the same thing ! Customer service skills need to be worked on at this location !
    1 person found this review helpful 👍

  • 5/5 Erica G. 7 months ago on Google
    (Edited review the stairmasters have been consistently working for about a month and I change the rating from a 3 to a 5 )I love the vibes here, even when its packed ppl are generous and just trying to get in and out, staff is kind too! HOWEVER, the stairmasters are alwaysssss broke! I really look forward to the stairs and not a single one has been functional for about a month!
    1 person found this review helpful 👍

  • 1/5 Veron S. 8 months ago on Google
    I've been a member 47th since opening but I notice when I visit other planet fitness all machines are working. All 3 stairmaster machines are down and the bikes straps for feet are broken. Ridiculous do better. We don't get a discount when machines are not working.
    1 person found this review helpful 👍

  • 3/5 Kay S. 5 months ago on Google • 7 reviews
    The gym is on the small side but considering the location and floor space they have a very good variety of equipment. The staff is friendly and the locker rooms were very clean but the showers and gym could have been cleaner. It’s also really really hot in the gym floor but the locker rooms are a good relief. I appreciate the members, everyone minds their business and cleans up their equipment after use. Nobody is playing music over speakers or sitting on a machine texting on their phone. Solid spot filled with ppl working out and moving on about their day.

  • 3/5 Bodyguard H F. 2 months ago on Google • 4 reviews New
    Locker room 2/5 the floor was went when coming In as if it was just mopped ( not sure) kinda made it seem dirty to me but other than that it's okay. Cardio area 4/5 alot of cardio equipped from stairs to ellipticals to rowers. I give it a 4 because it looked like they haven't been cleaned by staff. On some of the equipment I saw dust. Strength area 5/5 I personally didn't come here for the Strength area. Mostly to use as a cardio location closer to my apartment. For what it is, it's fine. Spa area 2/5 the 2 of the 3 massage beds are out of order and when asked about using the bed was asked am I sure cause at the time there was a " weird guy " sitting next to it Overall rate it a 3 stars

  • 1/5 Beverly R. 8 months ago on Google
    Terrible customer service, Deshaun was not informative, that was my first time there.. I didn't know how to use the machines, calculator my progress, no tutoring so I did the best I could.. Will never promote 47th Lake Park Planet Fitness.. Came home and changed everything.. I rather go to another race Planet Fitness... 47th Lake Park Planet Fitness sucks.. Water fountain didn't work and the other one had blood, very poor customer service!! 😡😡😡😡😡😡😡😡😡😡😡😡😡😡

  • 5/5 Z H. 7 months ago on Google
    Clean. Gets busy at times, but on a flow so you can get the machines you want. Hours are great.

  • 5/5 Kimberly L. 1 year ago on Google
    First time at this location and I’m impressed. Staff was great. Coach was great. Gym was clean. And the workout was great. Look forward to going back.

  • 5/5 Tilson D. 1 year ago on Google
    Great facility. Very clean and well put together. I always have a great session and I’m always met with a friendly face.

  • 5/5 Michael G. 1 year ago on Google
    This place is the bomb. So big, but so organized, easy to find what you're looking for, and the staff is perfect. Very very polite and always smiling. It has become my favorite place. Keep up the good work.

  • 5/5 Sir, Eric LeShon B. 1 year ago on Google
    Came in to inquire about obtaining membership; I was aided by a very professional young man, Devon. He gave useful information and answered all questions to the best of his ability! The staff was very neat, professional, and patient, looking forward to working out there!

  • 1/5 grace h. 1 year ago on Google
    Just called them few minutes ago to inquire about their membership so I can sign up and the person I spoke to was so rude. Will find somewhere better to spend my money.

  • 3/5 Peter M. 5 months ago on Google
    An ok gym overall especially since it's cheap. The main thing to improve is to have staff actually doing things, like cleaning and enforcing the rules more. There are many people breaking the rules, e.g blaring loud music from their own speakers, leaving weights/trash all over the place and talking on cell phones while they sit on a machine for 10 mins. These people should be given warnings and if they continually break the rules by disrespecting others and leaving the place untidy they should have their membership cancelled. However all staff seem to be doing is sitting around the entrance on their phones chatting (as many other reviewers have pointed out - seems like a real issue, hint hint management)

  • 2/5 Big T. 5 months ago on Google
    I have noticed whenever there is staff from the lgtbq community at this location they are standoffish towards me, for example today I asked the man with the black Durag for a lock and keychain accessory. He stated, “we don’t do this for you”. This is a rude poor customer service answer. Only the lgtbq have these responses at these locations. I have no problem with this but it’s like they are having an agenda when mine is just to enjoy my workout.

  • 5/5 Wendell B. 2 years ago on Google
    Best workout for mind, body & soul. Great for all ages, body types and ability levels. Workouts can be modified for individual needs. I have back problems, do modifications & still get a great strength building workout. I’ve gain strength, endurance, flexibility & balance. Instructors are great! If you haven’t tried it yet, you should!

  • 3/5 Vaughn H. 2 years ago on Google
    I'll start with the positives: At $22 for the Black card, the membership fees are lower relative to other gyms and there are also a fair amount of locations available to choose from. On the downside, most of the equipment in my home gym is always broken. I went to 4 different machines before finding one that actually worked the last time I went in. That's a very big issue because a lot of machines are already unavailable due to social distancing. The space appears to be much cleaner than some of the other clubs I've visited such as L.A. Fitness. There are some more hidden perks of Black Card membership such as access to additional equipment like the massage chairs but I have not seen any of the bigger features that you'd find in a bigger gym such as basketball courts. If you need a decent gym on a budget then the $10 Planet Fitness membership is not a bad option, but choose your home gym wisely.

  • 5/5 TAMIKA N. 2 years ago on Google
    Gym is very clean locker rooms are playing staff is very attentive Good vibes only

  • 5/5 Vincent M. 2 years ago on Google
    Love the equipment and classes. They've done a great job with all the protocols and keeping social distancing.

  • 1/5 Miranda P. 2 months ago on Google • 2 reviews New
    The equipment at this location is disgusting! There’s years of dirt caked up on the machines. Some of them are so rusty you can’t even adjust the weight or seat. The floor feels like you just walked into a dirty movie theater, sticky and gross. The few times I’ve been here I’ve never seen anyone cleaning. I was a member of the Cicero location for 5 years and it was spotless. I moved into this area and this unfortunately is my local PF. I even sent a message to the club and got no response. It was a good run but I will not be keeping this membership.
    2 people found this review helpful 👍


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