1/5 Veronica M. 1 year ago on Google
I've
been
buying
food
from
here
for
years
and
I've
never
had
any
issues
but
today
the
service
was
terrible.
I
called
today
to
ask
how
many
tacos
came
in
a
dinner
and
the
young
lady
who
answered
seemed
bothered
with
my
call
when
I
asked
her
if
I
could
order
she
snickered
at
me.
I
had
her
on
speaker
phone
and
my
daughter
was
in
the
car
with
me
so
she
heard
everything
I
had
to
keep
repeating
to
the
girl
my
order
so
I
asked
for
2
tacos
dinner
one
with
3
tacos
the
other
with
4
tacos
I
clearly
told
her
Carne
Asada
and
cilantro
only,
mind
you
I
was
speaking
to
her
in
Spanish.
We
go
pick
up
the
order
and
go
all
the
way
home
I
no
longer
live
near
the
restaurant
and
when
I
open
our
food
trays
they
are
both
filled
with
onions.
My
daughter
doesn't
like
them
and
I'm
allergic
to
them.
So
I
call
the
restaurant
and
ask
for
a
manager
the
young
lady
that
answered
told
me
how
could
she
help
me.
I
explained
the
situation
she
said
she
would
check
my
order
then
comes
back
online
and
says
that
she
checked
the
notes
that
the
waitress
took
and
it
said
onion.
I
told
her
that
I
never
said
onions
and
I
even
repeated
to
the
waitress
three
times
because
it
was
like
she
wasn't
paying
attention
to
me.
The
manager
tells
me
I'm
sorry
there's
nothing
they
could
do.
She
basically
told
me
the
error
was
mine.
Really!?
So
the
waitress
couldn't
have
been
wrong?
So
instead
of
telling
me
to
go
exchange
for
the
correct
tacos
or
that
she
would
give
me
credit
all.she
had
to
say
was
sorry.
What
kind
of
customer
service
is
that?
Our
conversation
got
heated
i
didn't
appreciate
her
blaming
me
for
the
order
being
wrong.She
tried
to
tell
me
that
they
have
new
staff
that
are
still
in
training
I
was
like
ok
understandable
but
that
doesn't
fix
my
order.I
asked
for
her
name
and
the
waitress
that
took
my
order
and
at
first
she
was
hesitant
and
didn't
want
to
give
them
to
me
when
I
asked
her
again
for
both
names
she
said
her
name
was
Carmen
and
that
she
rather
not
give
the
waitress
name
because
she
only
spoke
Spanish
and
didn't
Under
English
so
good
but
what
I
don't
understand
is
that
I
was
talking
to
both
of
them
in
Spanish.
Once
I
said
that
I
would
report
her
then
she
gave
me
her
name
Carmen
I
asked
once
again
if
she
was
a
manager
and
she
said
yes.
Then
she
gave
me
the
name
of
the
waitress
who
has
poor
communication
skills
if
its
her
correct
name
Alejandra.
I
am
very
disappointed
in
the
way
she
handled
this
situation
at
the
end
she
told
me
she
would
give
me
credit
but
thats
besides
the
point
I
can't
eat
this
food
now.
Also,
both
tacos
dinners
were
ordered
the
same
Carmen
tried
to
be
sarcastic
and
tell
me
oh
I
thought
it
was
one
dinner
now
its
two
well
yes
I
ordered
two
dinners
you
have
the
receipt.
Its
not
about
getting
anything
free
its
about
being
accurate
and
efficient.
I
understand
everyone
makes
mistakes
I've
done
customer
service
all
my
life
but
learn
how
to
deal
with
situations
correctly.
I
didn't
appreciate
her
talking
with
other
staff
in
the
background
like
mocking
me
or
the
sarcasm
she
gave
me
at
the
end
of
the
conversation
.
Its
ashame.just
because
of
these
two
individuals
I
won't
be
giving
comales
my
business
anymore.
Hopefully
they
give
staff
better
training.
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