Waited 3 hours to been seen while they call so many people names before mines. Then another lady who came after me gets a way better room than me . I guess cause I’m Black I have to get the mental health room. So pathetic. Then the nurse had the nerve to change into the gown in the front of the camera . I told her ummm can I get a different room or cover the camera up. Like no common sense at all.

I delivered here via c section a week ago and I want to thank my nurses for taking really good care of me you can tell they truly love their jobs Allison, Carla, Michelle, hazel, Tara, Ashley. My only complaint is I was very disappointed the tiny corner room they threw me in it was my first time at this hospital and reading about how they had big modern suites online well I didn’t get that even the nurses struggled to walk in there just see for yourself . The bed was almost touching the wall. Had to constantly roll the crib so they could get through. It was just a bad annoying experience I asked to leave as soon as the second day I couldn’t stand being there any longer. Even mt Sinai hospital had huge rooms when I delivered my 4 other children.

I just want to say that I travel 70 min to get to Edwards hospital and know it’s well worth the time. The entire staff are great!!!. The hospital has valet parking which is awesome for the mature patients that go here, let alone the younger crowd. The staff that check you in are so pleasant and polite it so nice. The nurses that prep and care for patients are like god sent. Please keep up the high quality of nurses that you have. The doctors are also very polite and professional which gives a patient comfort. Everyone that I came into contact with are very professional and pleasant. The hospital inside is well kept, neat and clean to a very high standard. The cleaning staff do an excellent job on maintaining the cleanliness of the inside areas. Please keep the high standard for this hospital, everything about it is the best. I can’t say enough good about this place.

I was at Edward hospital for a hysterectomy. The surgery went well. But the after care was not okay. When I got put in a room an had my own nurses. Many of them didn't help or even hear about the pain. They only helped me once in the morning to get up an moving. I got more help an show hospital from the dietary aid then my nurses. I also asked if my doc was coming in. He didn't an they didn't let me know till 2pm then discarded me. I was left in a gown an told I can leave. Not one nurse came in to help me get dressed or ready to leave. I was not supposed to be bending over at all. An they just left me to fend for myself. I have been a quite a few hospitals an never been treated like I dont matter.

My family and I have been here at Edwards hospital nov 19-20 in the er and the entire night shift staff except for the doctor and my father’s immediate nurse were absolutely horrible. They were extremely loud ( even more so when asked to be quiet ), their conversations were highly inappropriate not only for a hospital setting but for any kind of customer service setting. I do not think patients care to hear such loudness as they are trying to feel better not to mention all the swearing done by them. HORRIFIC NIGHT STAFF . Clearly they need to be reminded of where they are at and the job they should be doing. I feel very sorry for my family and all the other patients having to deal with this behavior on top of everything else. After asking staff to be quiet I was escorted out by a police officer whom was extremely rude to me and only called in to remove when I asked staff to please be quiet. Jordan should be fired along with the other staff whom think this behavior is proper.

I was a patient at Edward for 6 days as a result of emergency surgery. My surgeon did a great job and had a great bedside manner. I felt that he and the hospitalists provided great care. The majority of the nurses and techs were caring, helpful, patient and competent. However, there were two techs that were very slow to respond to my "call light" for help or did not show up at all. My private room and bathroom was very nice but housekeeping did not keep them clean during my stay. There were dirty towels piled up for days, overflowing trash cans many days and dirty containers in the bathroom daily. More time needs to be spent in the patient rooms keeping them clean. So great staff but unacceptable level of cleanliness in the rooms.

My son was delivered here and we had a great experience. The facility was nice but more than anything it was the staff that made the whole process as smooth as possible. Amazing bedside manner from all those involved.

It saddens me to write this review but this admission has been a far cry from the great care Mom received in 2024 following a stroke incident. I must admit, she received great care from RNs like Sarah, Amanda ( exceptional nurse), Danielle and colleague from OT and PT today. Some of these newly patient tech needs intense training in delivery compassionate patient care. No one has time for the attitude, eye rolling and foul body language when dealing with patients! Let’s just say my mom fell from a bad transfer and I am not happy and I hope they have the answers.

I was left to sit in my own vomit for almost an hour with no clean bedding. After passing the nurse the whole time. Pure negligence. I had to wait two hours for my medication every day other than three days that I was there. New IV four times because the nurses would never cover it to keep it dry and safe. Worst experience ever. I will never be returning to this hospital ever again for care. Zero discharge instructions was never told to elevate my feet and I had to end up going back to the hospital again because of that.

I found this hospital while looking for a midwife unit that offered a water birth and nitrous oxide and I’m so glad I decided to come here! The hospital is very new/updated. And everyone has been very kind and they try to accommodate you the best they can. The midwives and nurses really took the time to listen to your concerns and explain things to you clearly. My birth was amazing and Julie was my attending midwife, I cannot say enough good things about my experience! We were very well cared for in our two day stay and all the services they offer and attention they give you and your baby made us feel very welcome and safe. Our babies pediatrician DR. Anderson has also been very informative and helpful!

Very disappointed. I was there from 12/1 to 12/4. I had to argue with a doctor if I was getting medicine I supposed to be getting. The medicine was to slow my heart rate. My rate was increasing to where it was when I came in because I wasn't getting the medicine. The doctor said I was getting it! I wasn't!. It was an IV, you just had to look at the IV pole to see it wasn't there. I told her to look at my chart to see when I last got it. She did and left the room w/o saying anything. Another doctor said my rate was high because I was talking and that I should just 'chill!" I finally got the medicine after I demanded the nurse call the on call doctor. No one from house keeping entered my room while I was there. Despite covid, RSV, flu, and the normal hospital bacteria/viruses, the room wasn't cleaned or sanitized once in 3 days. My bedding wasn't changed. At one point, because housekeeping was MIA, I was remaking my bed . I had an IV in each arm and was maneuvering an IV pole. The nurse said if I needed help, let her know! An open container of applesauce I needed to take some pills, sat on a ledge for 3 days. After 3 days of nothing being done but blood tests, I had a procedure that corrected my problem. That went very well. I also want to say the nurses for the most part were excellent. The reasons they didn't get 1 star Bottom line, I spent 3 nights at Edward for something that could have been corrected the next day. If, for some reason, they couldn't have corrected it the next day, I should have been sent home on a drug to slow my heart rate and another, and told to return on Monday for the procedure.

My experience was good from the beginning to the end. Everyone was so nice and courteous. I felt comfortable with every assistant from registration, to the holding room , then to the OR for the procedure I was there to get done and I was made to feel comfortable during my entire procedure. The doctor and his staff were wonderful. Overall experience was great. Thank you to everyone for your thoughtfulness, caring and kindness. Blessings to each of you.

I had a heart cauterization procedure to see what blockage I had. The procedure went smoothly and Dr Goodwin and all the nurses and staff were great. They could not have been more pleasant, courteous and professional. I was discharged and on my way home within the time frame we were given and today I am feeling great. I have more issues to deal with but my wife and I are confident that I will be in good hands. We look forward to resolving my issues and enjoy better health soon. We could not be more pleased with the way were treated.

I went to ER for lower back pain and can’t speak highly enough of experience. Everyone was so pleasant and professional. I was eventually admitted to Heart Hospital and was there for two days. Amazing staff of nurses and technicians. I think I had 6-7 shift changes and smooth as can be. Food service was very efficient even though food was not always flavorful. Lots of variety though. The hospital is well run and always has been. Only complaint is transportation appears to be backed up. Don’t know if short staffed or just busy as I waited easily 45 minutes for return to room. I was brought down by an ultrasound technician because of over an hour wait to go to procedure. I thought that was really nice on her part. ,

We were there because a family member was having surgery. I'm shocked at how dirty this hospital is. From floors to windows and everything in between. The bathrooms in the new surgical waiting area were disgusting. I used my shoe to put down the toilet seat. The toilets as well as floors appear to have not been cleaned in a very long time. Garbage overflowing. Shared bathrooms, so men, please put the SEAT DOWN! Walking thru the rest of the hospital to go to Starbucks in a center area where you can sit and enjoy nice area, was full of dirty tables. Every place we went as we walk-around was dirty, I would be concerned to have anything done for fear of infection. The patient we were with there was also surprised at how dirty and rundown this hospital is. Plans to find a new Dr if this one doesn't have privileges in another hospital. Hospitals are supposed to be clean. This looks worse than a county hospital .

I took an ambulance to this fine facility and there staff saved my damn life!!! Not sure which department I was in but the nurses and doctor did the best job they could have and one of the nurses Brian was very helpful and accommodating and I just want to say I am thankful and appreciative to this gentleman because I am still here today because of this man... There were a couple woman I only remember the two radiologists names McKenzie (sorry for spelling) and Megan. When I was asked who the President currently is I have everything in me to joke around and say Ronald Reagan but I didnt have it in me to to busts jokes given the pain I was in. Thanks again and God Bless!!!

Amazing hospital staff. Our first delivery went so smooth. The team after was incredible. They really take the time to teach you and prepare you for what the baby needs. The night staff was especially incredible. We really felt taken care of and 100% recommend to family and friends.

This was the first time being at Edward Hospital for my ankle reconstruction. From the minute i checked in until the next day when i was checked out, i can honestly say it was the best experience i have ever had! I can still remember the names of almost everyone i met who had a hand in my visit start to the help of the young man who wheeled me to my car. Caring and making sure i was comfortable at all times, making me feel assured all was going well, answering questions and taking the time to actually talk with me as an individual and not just a patient. My surgical team was amazing! Explained everything they were doing and i was able to relax. One of the best things was having the Orthopedic area all together so you didnt have to go back and forth to different areas. Edwards is my hospital if i ever need to have to go back!

Everything was pretty much first class as far as I am concerned. Of course I knew it would be since I was an employee myself at Edward Hospital at one time. Special thanks to my surgeon and anesthesiologist. I knew I was in good hands when I found out that doctor Montana would be taking care of me. Resting at home now and expecting to make a full recovery. Thanks also to the nursing staff (Anna especially) for helping me get through that first night after my surgery.

Extraordinary level of care provided during my hospital stay at Edward Hospital (main campus). Admission was extremely efficient and the care surrounding me as a patient was above my high standards expectation. The nursing and tech teams were well coordinated, their detailed communications to me as a patient were much appreciated. The medical team was also top tier in my humble opinion. The team consisted of a radiologist, general surgeon, urologist, and internist. Collaboration by the medical team in terms of care and medical procedures was well organized, communicated, explained, and comprehensive. I am impressed with the care given from admission to discharge (the 24-hour oversight is exemplary), especially since it involved a surgical procedure and recovery.

I really want to acknowledge Cynthia, a RN in the Vascular Center. Her bedside manner is second to none. She is thorough, efficient, and truly a lifesaver. Thank you for making our visit flawless. Also wanted to share a picture of Moxie. Moxie delivers meds and Starbucks to patients. She brought a smile to many visitors.

I needed surgery. From the moment of walking into the hospital that morning I was greeted by staff that truly are fantastic at their individual jobs. I lost count but I had counted nearly 20 plus contacts. There was NOT an individual that did not make their profession shine. They were lighthearted with me as I kinda of directed my want for my experience. I wanted some humor and lightheartedness. They all stepped up to that for me!! We had handled all professional needs for my surgery AND all were very welcoming. My needs had been covered during interactions and they made sure everything I needed to stay informed but calm.

Start to finish, everything went smoothly. Staff were caring, kind and very knowledgeable. I felt I was in great hands every step of the way. Grateful to have such a wonderful team managing my care. Dr. Saleem is not only extremely competent, but he's compassionate as well and makes me feel confident that all will be well. My thanks to everyone at Edward for such a positive experience.

This last stay at the hospital was good except for one thing. Oxygen tanks weren't available when going home. Had to wait 2 hours and 15 minutes for a service to deliver oxygen to the room. The hospital s/h had a adequate supply of tanks. Not happy with the way this was handled. The staff was extremely attentive and gave good care to my husband.

The doctors office called me. They were running ahead of schedule, would I like to come in an hour early? Sure. EVERYONE in the hospital was kind and helpful. They put me in a waiting room. Got me all cozy in a blanket, blowing warm air on me. A second nurse had time, helped my nurse hook an IV up. My Doctor stopped in before the surgery, to go over the plan and see if I had questions. The procedure went very smooth. Dr. Theresa Lee has a calming, confidence about her and a steady hand. I was given my medications, a sheet of DO's and DON"Ts. I am so excited. My bones will grow back and I'm feeling great.

Everyone was very good at their jobs. The recovery room staff was great. Getting to my room was delayed because no room was ready. Just wish someone would have kept my wife better informed why I was in recovery so long. But everything else was great.

Anyone that knows me is well-aware that I HATE hospitals, but if you have to stay due to health reasons, this is the one to be at! Edwards in Naperville has the most caring staff that truly makes any patient feel welcomed! The doctors, nurses, and techs are all highly attentive 24/7! If you need something in the middle of the night, they’re there for you! They listen and find solutions to the health problems that you’re experiencing. For me personally, they handled multiple symptoms I was going through. Edwards Hospital is the best!!!! Even after my discharge, the nursing managers still check up to see how I’m doing. Enough kind words cannot be expressed about the entire staff!

I cannot say enough about this hospital. The Doctors, nursing staff and all of the people there are amazing. My Son was having difficulty breathing and fevers as well. When we arrived in the ER at Edward, they acted very quickly and were able to admit him pretty fast. He was diagnosed with double pneumonia and was in septic shock! Ultimately, the Doctors found the cause was a rare bacterial infection found in younger adults. The staff was so supportive and the care and treatment was first class. Thank you Edward staff, God bless you guys.

If you are looking for the best care in the land, then you only have one choice. It is Edwards Hospital in Naperville, Illinois. No matter what service you need, you will be treated with gentleness, kindness and respect by highly competent staff. You will feel like you are among family when you are there. They simply provide the best care anywhere. I have lived in many states and countries. Nobody has reached Edwards' level of customer service and top notch health care.

A wonderful destination brimming with excellent amenities and an exceptional healthcare facility. Once you step inside, they truly have your well-being covered. You need not worry about anything during your stay, and even after you leave, their referrals and lab work services continue to be exceptional.

Checking in at your outpatient desk the one spot and you’re not supposed to multitask, while she was checking me in she was also inquiring about people walking by continuously asking can I help you? Can I help you? Can I help you without checking me in a timely manner. My procedure went great, but my blood would not clot because of the blood thinners that was on so I needed to spend the night to top it off the morning nurse who needed to shave me use the wrong kind of trimmer. Which gave me nothing but cuts, and burns on my groin, you’re supposed to use a fine trimmer not a wide trimmer. Your privacy rooms are not so private whatsoever. I could hear dinging and alarms going off with no one attending to them. So no sleep. I was only there to have my blood clot and then go home. I stayed until the morning and informed the nurse I wanted to leave by 9 o’clock and she started getting smart telling me you’re more than welcome to leave, but if you leave without doctors instructions, that I would have to pay my hospital bill out of my own pocket. The last thing I will ever be is threatened and that’s how I felt. I did not need a doctors release because I was already released the night before. The only reason I stayed was because my blood did not clot. I believe you need to start having some retraining on how your nurses treat your patients.

Went to visit my niece, she delivered a beautiful baby boy. However, I have not seen such a tiny delivery room they had. She was very ctowwd in the the baby's bed barely fit. All rooms I have been in, my deliveries and others people have had plenty of room for at least the baby's hospital crib to be in. This was like an emergency size room. My niece said they were really nice but she would never recommend it. Sorry people update your rooms.

This hospital by far is the cleanest and friendliest hospital in this area. The staff actually care, answer any and all questions no matter what they are, and their bedside manner has more than exceeded any other service provider I have ever gone to. I truly wish to thank each and every staff member there you guys are awesome, you rock, and you all truly do not hear that enough as medical professionals. Don't ever forget that you are all appreciated especially in this day and age. I would give 10 Stars if I could.

From start to finish my surgery was an awesome experience. My doctor is a surgeon who does knee replacements and recommends staying one night in the hospital which was appreciated immensely. Checking out on the second day was smooth and efficient.

My experience at Saint Edwards was very professional. The hospitality was outstanding. They made me feel very comfortable. The people that took care of me, Julia, Kim, and Eric we're outstanding with their bedside manner. I'd like to personally say thank you to them. All in all I would like to commemorate Saint Edwards for taking good care of me.

Horrible place. Never again! I got a minimum help. It’s easier to make appointment to USA president Biden in White House than meet your doctor and get informed about your health. Doctors are too busy to communicate with patients and if you have good insurance they will keep you in hospital without reason as long as they can and will start communicating with you after hospital volunteer ask you question “are you feel staff is taking good care about you?” Nurses are knowledgeable but their “nice” and “smiley” faces make me very uncomfortable. I had very serious problems but still feeling I need to google what to do next because staff in this hospital are “to busy” to explain what to do after surgery what to eat after surgery, they rather will do not recommend you to use medication what you never heard before. I received very funny printed recommendations and after 3 days what I did spent in hospital started thinking about a lawyer.

I was very pleased with how caring the nurses and techs and everyone even the food staff were. I was in fir an infectious disease and they had to protect themselves with full garb every time they came in which unfortunately happened a lot with an IV pump going off on one side and heart monitor on the other and usually in the middle of the night. But they always had time to do what was needed and were always very polite.. the day nurses were especially knowledgeable about what was going on and kept me in the loop! Loved them all!

I had an amazing outpatient treatment. The nurses and staff were absolutely AMAZING. So easy to talk to, they answered all questions I had, they were so pleasant with updates and just being there through my time. I would also thank Dr. Sasaki so much for having a wonderful team and taking me into her care. I am now on the right path and I couldn’t be more grateful.

100% Exceptional care. I had a life threatening situation and came into the hospital via the emergency room. My nurse Sherry was incredibly knowledgeable and had a lifetime of experience. I was admitted to the hospital. My nurse after that Hannah made me feel so comfortable and safe during an uncertain health scare. I was transferred to the ICU. My Nurse Megan was absolutely amazing. Her level of care for me was outstanding. She even made a bed up for my wife and brought her warm blankets cause she was cold. She knew her stuff and made sure I was following all my protocols. Dr Kim. (AKA)“ The Plumber” was exceptional. His level of care, knowledge, explanation, and experience was unmatched by any Doctor I’ve had before. I was so impressed and satisfied with my care. I can tell as a former military member, and as someone who works in upper management now. They must have great leadership. I thank them all for saving my life. Bless you all.

All the nurses and staff were friendly and kind. They all took great care of me. I spoke with my doctor and anesthesiologist before my procedure. That was comforting. Thank you to all the staff, nurses and doctors who put their lives on the line everyday to help others. I am grateful and appreciate all of your care!!

The staff was friendly and efficient. My procedure was scheduled for 9:45. They actually had me prepped and in the procedure room by 9:15, a half hour early. I’ve never experienced being ahead of schedule when it comes to the medical field. I was pleasantly surprised and felt well taken care of. Great job everyone at Edward Hospital!

Probably the best hospital I've ever been to. I delivered my daughter there and the nurses were so caring and kind. Lead nurse Jackie went out of her way to come see me when she knew I was in labor. The staff starts to feel like your friends and helps you get the best outcome.

Excellent Medical staff. Kind & caring from the minute you arrive to when you are discharged. Can't say enough about the nurses & techs from the emergency room to Heart Hospital. Thank you all for your outstanding professional service.

By far the best hospital experience I’ve ever had. Everyone treated me with kindness and respect. I felt like I received the best care possible. I was here for a surgery recently. The check-in process was very easy. The staff made sure I knew what to expect and I was comfortable. A few minutes before my surgery, one of my doctors offered to pray for me. This was above and beyond what I expected and was genuine. It made me feel so much better as I was very nervous. After my surgery, I was released and made it home without any issues. 10/10

I had a good experience. I was very nervous but the nurses taking care of me made me feel as relaxed as they could. The procedure was a little delayed because of an emergency, but I was kept informed. All the way through the procedure I was given good care. I want to thank Jen, McKenzie, Stephanie, Kim, Camille, and Dr Stephan for everything they did that day (I hope I didn't leave anyone out). They were all very attentive and caring to my needs.

I went here for an evaluation for a new job. The Occupant Health Services Team was great. Friendly, respectful of my time, effective at communication and answered any questions I had right away. I'm not much of a hospital person, but these guys did great. Much respect!

I recently went to Edward's Hospital for a medical procedure. The plan was to stay overnight and be released the next day. Unfortunately my body had other plans and threw in some complications. Every single person I had contact with from the nurses, nurses aides, doctors, specialists and even the kitchens staff were fabulous! Everyone was extremely concerned with my well-being and privacy. I received exceptional care from everyone who worked with me. They made what could have been a very anxiety filled 4 days into 4 calm and relaxing days. My biggest issue was boredom as I hadn't been prepared to stay so long. Great job everyone!

I recently delivered my baby girl at Edward Hospital. Let me just say the entire staff is amazing. For Labor and Delivery, Kristy Mann was my nurse most of the time. She was phenomenal. Not only is she knowledgeable and professional, it felt like I had my best friend by my side. She kept me laughing and smiling even when the contractions started. Jennifer Nash took over in the morning, just about an hour before giving birth. Again, super knowledgeable and when I started to hemorrhage, she kept the entire staff on track. She was calm, had the ability to keep track of details, she explained to me and my family what was happening and when I had a moment of panic, she looked me in my eyes and reassured me everything was going to be okay. She was amazing! These two women alone made this experience the absolute best it could of been. When I moved to Mother and Baby, Erica was my day nurse. She was so sweet, had lots of great tips, and she was just bubbly and friendly. To everyone, who helped deliver my sweet girl, who took care of us, and made us comfortable during our stay, thank you! Everyone we encountered was the best. Thank you from the bottom of our hearts. ~Jessica, Jeremy, and Baby Lia.

The people working there are very nice. I did not like the fact that when I pushed the red button to go to the toilet the buzzer was not answered right away and so I was forced to get out of bed and go to the toilet. I would like to have been able to move around more freely in my room.

Had stat imaging ordered. Appointment was scheduled in advance. I wasn’t seen until an hour and a half after my appointment time. Was told to have a full bladder going into my appointment. Was very uncomfortable holding my urine, so after an hour wait I had to relieve myself. Staff was nice, but when I asked for estimated wait time (30 and 60 minutes after appointment time) I was told they didn’t know how long. Again, I was very uncomfortable holding my urine for such a long time.

If I could give negative stars I would. You would think with this hospital being in a nice area, that their facility would be nice. The triage center was just a bunch of beds thrown into a hallway like room. When I got to see a doctor finally, he rolled his eyes having to “deal with” my medical issue and bluntly asked “what do you expect me to do”. I was sent for a CT scan with contrast without the doctor knowing if I was pregnant or not. He forced me to take a pregnancy test before he would discharge me to save himself. Then billing happened. They charge an extra few hundred to few grand for things they didn’t even hook you up to but they ordered. When asking for explanation of my bill, I was told they don’t have to provide that and asked me mockingly if I googled medications on my bill. To get a supervisor you have to wait and hope the rude representative put in the request. I would rather drive an extra hour anywhere else to receive treatment from a hospital that doesn’t steal from their patients.

Exceptional staff. Dr. Stephen Kraseman, the nurses Sheryl, Kandace, Mirna, Laurie, and Kathy the receptionist in the family lobby were all so kind and attentive. My daughter's Tonsillectomy and Adenoidectomy procedure was done here and each person we encountered treated us like their own family. Everything went smoothly and that’s all thanks to the amazing team!

I took my wife to Edwards Hospital Emergency Room for a sharp pain she was experiencing. Dr Shufeldt asked pertinent questions, listened intently, then went to work. She diagnosed and prescribed the proper treatment and put us both at ease. A true professional. Thank you Doctor I’d like to also mention Nurses Edwin and Andi for their kind demeanor and assistance as well

First time being a new mommy! I felt very comfortable in the labor and delivery department! As soon as I walked in to the main front desk, they gave me a wheelchair and help me get to labor and delivery floor. The cafeteria and food was better than I thought! The food was healthy and very fresh! The Staff were super friendly, supportive, knowledgeable!

All the staffing from registration to prep for the precidure were very kind and tentative to my needs and comfort. The doctor that did the procedure took the time to explain the procedure from beginning to end. I felt very safe and comfortable during the process. The staff at Edward Hospital has always been very pleasant and caring to me.