1/5 lauren b. 1 year ago on Google
5
years
ago,
in
2017,
we
had
bought
a
sofa
and
center
table
and
along
with
it
they
had
mentioned
the
“No
use
No
Lose”
Warranty
and
had
purchased
that
as
well.
Now
that
we
have
completed
5
years
since
our
purchase
we
are
eligible
for
the
money
back
of
the
insurance
in
a
form
of
store
credit.
So
back
in
November
2022
we
had
let
them
know
about
our
interest
in
receiving
our
money
back
and
they
had
said
an
email
would
be
sent,
however
an
email
was
never
sent
to
us.
A
few
weeks
ago
we
had
went
back
into
the
store
and
I
had
spoke
with
a
manager
about
now
receiving
our
credit
and
he
said
to
call
customer
service
for
this
situation
but
before
I
had
left
I
had
asked
whether
there
would
be
a
minimum
purchase
in
order
to
use
the
credit
and
he
had
said
“No,
there
is
no
minimum
purchase
required”.
I
had
then
made
a
phone
call
where
they
had
said
an
email
had
been
sent
with
the
approval
of
us
receiving
the
store
credit
however
we
never
received
it.
The
representative
had
also
said
that
there
would
be
a
minimum
purchase
required
of
$500.
Few
days
later
my
sister
had
called
and
they
had
told
her
that
a
minimum
purchase
of
$1000
would
be
required
to
use
the
store
credit.
During
the
purchase,
the
sales
associate
had
failed
to
mention
that
there
would
be
a
minimum
of
purchase
required
of
$500
in
order
to
use
the
store
credit
that
was
returned
from
the
insurance
and
the
associates
had
also
said
that
you
would
get
the
money
back
in
a
form
of
cash
so
they
had
also
failed
to
mention
that
it
would
in
a
form
of
store
credit
not
cash.
Today
we
were
in
the
store
to
set
the
record
straight
and
we
told
the
sales
manager
all
of
the
above
mentioned
situations
and
she
refused
to
show
any
type
of
understanding.
I
highly
do
not
recommend
this
place
as
they
lack
and
clearly
don’t
care
about
customer
satisfaction.
They
don’t
even
train
their
associates
with
their
correct
policy
and
information
and
fail
to
recognize
their
mistake.
