Brought my 16 yr old daughter here for severe dizziness, headache & abnormal vision. Staff extremely rude. Waited 7 hours in waiting room. Asked for water & was told "no." Was told we were next & then waited another hour. Finally, got to a room after 7 hrs. and was told it would be another 2-3 hours before seeing a doctor. Hit the nurse button & no one came in for at least 45 mins. Finally, gave up & left without seeing a doctor. DO NOT go here if you have an emergency. They claim they are busier because of Covid surge, etc., however, my son went here a year ago during a non-surge time and had the same - over a 7 hour wait. This seems to be the norm from all of the other reviews. The worst ER experience ever!!!!!!!

If I could give negative 100 I would. Today I came in the emergency room because I was having serve chest pain. As I'm waiting everyone was great until I stumbled upon Alaina. I was laying in bed with over a 100 heart rate and when she told me to get up..I said I'm having chest pain you need a urine sample. When I told her well my chest was really hurting she was laughing and said " well you can't walk to the bathroom" sorry someone that is in the er for chest pain shouldn't be laughed at!! That is beyond ridiculous and Han the head nurse on staff was incredibly rude!!! After we stopped talking about what happened he proceeded to go over when I asked him politely to leave it at that. He sees me writing a review bc he's putting the iv and says " please let me out the iv in while you're writing the nasty review." Ew so unprofessional!!! Never coming back here. Surprised they have jobs. Unreal

This is the worst ER hospital I’ve ever been too. My OB sent me here bc my blood pressure was high and abnormal and I was told to asked to be monitored. I waited 3.5 hours in the waiting area before giving up and going home. A man was bleeding from the head and also waited as long as I did. I’m now considering changing my OB dr (who is wonderful) If the rest of the hospital is like the ER I do not want to deliver here. Why would they close OB at McHenry or Woodstock I’ll never know but that was a huge mistake.

I’m 14 weeks pregnant and have been vomiting non stop for 8 hours I can’t even hold water down. I’ve been waiting over 5 hours to see a physician. The receptionist nurse had the audacity to have an attitude when my husband asked how much longer I have to wait. A woman who only waited an hour was able to be seen before me simply because she said her son was getting close to his bedtime! Absolutely ridiculous and unacceptable! I get hospitals are busy but this is ridiculous. NEVER come to this hospital if you have an emergency.

I am sad to see so many low reviews. Please don't let that turn you away, have your own experience and if you like it keep going if you don't, don't go back. I have been here 3 times in the past few months unfortunately due to stomach issues. All 3 times the nursing staff has been wonderful. The doctors wonderful. I will say the shift changes are probably my least favorite of the whole experience. I would know my nurse or doctor and all a sudden it would be different people. I had great care. And very kind clean room. My official diagnosis this last time was Gallstones. They cared that I was in pain and made sure I was comfortable. Please be kind to the nursing staff and doctors they are people too and are doing their best. Kindness goes a long way. Thank you to the nursing staff and doctors for taking such good care of me.

Went in at 8:30pm with my sick 18 month old who had a fever and was vomiting nonstop all day (couldn’t keep down a single thing not even fluids). We waited until 12:15am without being seen!! I finally gave up and went home with him and decided that sitting in an ER waiting room with him crying miserably cause he was sick and tired was not helping him feel better. There were still several people in the waiting room that were there before us too so who knows when we would have been seen. What an absolute joke of a place! The nurses and techs were all friendly there but it’s obvious that the hospital either doesn’t have the staff it needs and/or amount of rooms it needs to service our growing communities.

I thought I was in the ER not at six flags. This is ridiculous got here at 9pm. It’s 1am Still waiting Still waiting still waiting. If you live close make the drive and go to another hospital. Update we were seen at 1:30am

Got checked in right away, the wait was long due to multiple traumas coming in all morning. The triage nurse took samples so they could start running labs while I waited. Once they took me back, the entire staff was extremely nice, quick, and confident with everything. My labs were back by the time they had a room for me and they started a plan immediately, knowing they were going to have me stay. Before they were able to transport me to a room, they had a food order in for me and a nurse even lent me a phone charger because mine had died and I had family to update. I hate hospitals. I’ve never had a good experience until now. Everyone has been amazing and in good spirit even though they were extremely busy.

Every single experience ive had at this hospital has been less than satisfactory. Every single person who works here is EXTREMELY rude and has horrible bed side manner. My daughter was seizing and i was treated like an inconvenience. THEY DO NOT CARE. Please take yourself or kids literally anywhere else

Waited 5 hours and still waiting. for my 6 year old to get stitches on his chin after a playground accident. Had to complain to get out of the hallway after 3 hours to be seen. Said it was going to be soon. Then waited for for an hour to see the doctor. Doctor said went to grab supply’s and it’s been another hour. Still waiting for my son to get stitches.

Went today at 12ish. My family member had gut issues. They had us checked in on 10 min. They did vitals in the first 30 min. We were in the room and hooked up with first steps in the first hour. We had a ct no wait. The nurse was very helpful. The PA was good with details. We were in and out in under 4 hours with good next steps. Thanks!!

Great experience in this emergency department. We were checked in fast and vitals as well as x-xray were taken within first 30 minutes. Very caring and professional admins, nurses and doctors.

Brought my 86 year old mother there with severe abdominal pain. She was treated w/ 8 milligrams of Morphine, 4mg then 4 an hour later. We were told that they would keep her until her problem was resolved, but she was asked repeatedly if she wanted to go home, and then was sent home. when she finally said yes. She spent the next 5 days in another hospital coming out of the hallucinations and confusion caused by the morphine. Very unhappy with her treatment. The hospital itself is great, ER, not even close.

Dr Patel & the team (Diego, Camalae) did a phenomenal job. I just can say that we entered in Emergency with deep pain, tension and confusion about whats next. Dr Patel hear us properly, provided the understanding on next course of action. During entire visit Nurses are super caring and funny too. Thanks to Dr Patel and his team. The only thing that was missing during our visit is -We get After Visit Summary only in written manner in file. We were expecting that if Dr could have come and explained us also- would have been better. May be Dr Patel would have been very Busy. But he did fantastic job.

Most of the nursing staff is great, but all it takes is one bad apple. Nurse was completely rude to my son and to me during a very difficult time. My son and I were out in the hallway and the nurse nicknamed us "Hallway War" and was openly hostile towards us. Didn't realize this emergency room was like stepping into the movie Mean Girls. We still don't know what we did to upset that nurse but we sure felt her wrath. Hopefully she was more kind and patient with her next patients. Meanwhile if an emergency ever happens again we will go to Sherman.

I took my 8 year old daughter around 2 am. I know from any ER experience minimum wait time is 4 hours. I was very impressed how friendly staff, nurses and doctor was. My daughter was scared going to ER at first but she said she felt comfortable after we got settled in to the room. We were out of there in 3 hours all together. There were alot of embulance coming in so I wasn't sure how long it was going to take. They were very nice assuring us and checking up on us how we were while we were waiting.

Rating this ER poses an ethical dilemma since there have been instances where exceptional care was received. In other instances like my last visit in Oct 2022 have really made me question my perception of this hospital networks ethical standards. It has been observed that the quality of care in this area has significantly decreased since the Covid out break and lockdowns of 2020 for all the area hospitals. These organizations need to take solid introspective looks by speaking with patients and staff to correct their hospital networks issues. Some of their doctors, N/P’s, PA’s, and even some nurses are only making the problems worse. Staying with confidence it is assumed that ER staff aren’t actually employed by the hospital anymore and have been rented from medical staffing agencies. (Rent a docs). This is a huge disservice to those communities that your hospital serves. Invisible chronic pain disease, require patients to work closely with a pain management Dr. to manage daily pain. If the pain rises past the level of the individuals tolerance, the given protocol is to seek help at the emergency room. There is a misunderstanding or miscommunication between the emergency room staff and the pain management doctors, because when going to the emergency room as a chronic pain patient, the hospitals staff will make sure to state they can’t treat chronic pain. Understanding that the emergency room is for emergencies, these doctors also need to be made intimately aware that to get into see any specialist can take anywhere from three weeks to six weeks these days. It doesn’t matter the specialist type or category. Someone with chronic pain possess increased pain tolerance levels. So when the say their pain is at a level 10 the highest option available. For the patient it’s like being in a race car on the track full speed while the wheels on fire compared to your dinky Honda civic with a four-cylinder puttering down the street. Pain patient’s intolerable level is an emergency, and they don’t have any other options. Patients should never have to deal with medical gaslighting or to leave with feelings of guilt for seeking help. The PA.C that saw me, didn’t show sympathy but definitely showed her distain that I was there. She didn’t listen to me or even asked questions. It was obvious that my chart was either not considered important enough to read the full way through or that she had seen that I’ve been there a few times for severe pain issues and assumed I was drug seeking. To have prescribe medications that are known to cause issues in a patients body is not only dangerous it is criminal. When a patient tries to advocate for themselves they need to not just feel but be heard. After being told what was prescribed I asked to see a different provider. I was told she had already discharged me and I would have to wait again in the waiting room for an undisclosed amount of time. I had already been there for over six hours. She spent less than a minute with me did not do an exam or anything just came in and told me what she was prescribing. I already contacted the Hospital areas patient relations and I let him know about this experience and others as well. I never heard back from him. Its doubt the issue was even addressed. Regretfully, I can not in good conscience, recommend this hospital’s emergency room. Even if you needed to get your dying horse treatment, all thought who knows perhaps they may actually treat the horse more seriously.

This is not an emergency place. Is a wait hours and hours place. I waited 3 hours with a very fuzzy baby and a toddler and nobody cared.They couldn’t diagnose my child, they had to take pictures and go and ask other doctors. They saw as and told me to wait and wait with no answers. Unprofessional.