Featured Reviews


Frequently mentioned in reviews: room (10) good (6)
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  • 1/5 Attila J. 1 year ago on Google
    One of the worst (if not the worst) experiences we had to date! State of the bathroom: - the shower head (the large metal) fell down while using it... lucky it didn't fall on my head... - the soap dispenser wasn't working. - the trash bin wasn't opening. (They quickly fixed everything, bit still...) Reception: - it took us about 20 minutes to check in (noone in line except for us) (and they didn't share any info (Ex internet, spa, etc) - we asked them to turn off the ac in our room (October) (Which they didn't). When we called to ask them again, the person at the reception said that it's off, and "it's impossible" to be still on. (like we have nothing better to do at 11 pm than call reception...) a repairman came shortly after and turned it off (while laughing at how easy it is...) Garage: - there's no elevator from the garage to the hotel. (You have to take the stairs with the luggage) Spa: - we ended up not booking all the activities we wanted because the person didn't speak English to the level to allow us to schedule things. The details were written in English, but the "which times are available" question was above her English level and above our Spanish level... Breakfast: - the food was good. Both quality and availability. To summarize: We're sorry that we came here. Lucky that it's only for a few days...

  • 4/5 Antonio G. 2 years ago on Google
    Breakfast is excellent. Our double room was huge. The landscape and pools are awesome and sunset breathtaking. It requires a bit of maintenance in little things. Price/service was for us really good

  • 1/5 Stephanie D. 1 year ago on Google
    Take ages to check in, The suite room was awful!!! The air conditioning is not working in one of the room, the windows can’t close completely so we did not sleep because of the noise and the curtains wasn’t black out. The bathroom smell mold. When I explained the problem, the staff did not apologize and they do not speak English well. Anyway we never go again

  • 4/5 Alexander 2 years ago on Google
    The friendly and professional service, the location and food buffets. We liked it very much and enjoyed it for the week. So much that we have made another reservation for beginning next month. How ever, I'm coming to Spain for about 60 years now, and NEVER needed to say, what a bad coffee in this place, this is first time !!! The coffee served for the breakfast was very bad and that is the missing star. From the available machine it was litte better. We like to to thank all for very friendly service and special Paco and Laura from reception. See you back soon.

  • 5/5 Roderick C. 1 year ago on Google
    Lovely hotel for family holiday.Great facilties for children. Excellent food...enjoyed by all.

  • 1/5 Garry L. 1 year ago on Google
    I actually liked the hotel but i had a couple of complaints which reception told me they would reply to but never received even an acknowledgement very poor customer services. A real shame as ive said the hotel is a lovely place

  • 5/5 Irina 3 years ago on Google
    We enjoyed our one night stay . The reception staff was very lovely. Rooms were clean and spacious. 5 min walk to the beach, but it didn’t bother us. Breakfast was good and very pleasant staff there. Lots have been done to ensure safety of every guest due to Covid-19 and we felt very safe. My son and I slept on a sofa-bed in the living room, a mattress was a bit too hard, but I prefer it this way. All over a very good experience and we will hopefully come back soon.

  • 4/5 Rafael P. 4 years ago on Google
    Hotel concept is a bit different. It is like an small collage, composed by bungalows, plenty of grass and trees. Depending on the área you are hosted it is quiet or noisy (this last one near to the swimming pool of course). It is well equiped, and have many services. It deserves to reserve together with full board option, because of price and buffet food quality and variety. Near to beach. Just for improving to hotel responsible ones: review carefully status of room facilities (doors, shower taps, tvs remote control,...)

  • 2/5 Nubia Stella C. 4 years ago on Google
    Our room had a very unpleasant and strong smell of damp and the air conditioning wasn't working. The maintenance guy came and insisted it was going to cool later but it wasn't working. Next day they fixed it.. The buffet was good.

  • 4/5 Linda �. 10 months ago on Google
    Lovely resort. Very good 4 star standard. Rooms could use some upgrading soon, but they are ok now as well. Minibar is not on sensors, so you can put your own items there as well if needed - which is great. Good breakfast. Good service in all departaments that we had to deal with. Only downside - no late check out available, you have to pay for it. For a low season and middle of the week i know that they could have allowed 2 more hrs in room but appearantly that is their policy not to allow complimentary late check outs. I have worked in 5☆ hotels and almost always there is a chance to allow guests to stay few more hrs in room, but in Vincci that is not for free.

  • 5/5 Rocio Lebrero R. 10 months ago on Google
    We've got a ground floor room with swimming pool views which it was very handy.

  • 4/5 Paul C. 5 months ago on Google
    All of the staff we met from receptionists to housekeeping and restaurant to bar were so friendly and helpful, it was a pleasure to deal with them. Room was better than expected with a terrace, excellent bathroom and roomy living space. Comfy beds too. As other have said, a refurb is probably due but that said the installations were all impeccably clean. We only took breakfast which at €16/person was adequate. Eggs cooked to order and a wide range of hot and cold items including some cheap and nasty cava if you need a morning lift. Coffee, as others have said, needs improving. A 5 minute walk from the beach and one or two decent restaurants. I will return and am happy to recommend.


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