1/5 Tommy K. 8 months ago on Google
The
ambience
is
nice
and
cozy,
the
food
overall
is
alright.
Some
of
our
starters
were
top
notch,
but
too
contradictory
to
the
tastelessness
of
our
mains.
If
it
were
to
have
been
just
for
the
food,
my
review
would’ve
been
a
lot
more
positive.
The
problem
I
have
with
this
place
is
the
unprofessionalism
of
the
staff,
which
already
starts
before
even
arriving.
A
few
days
ago
I
placed
a
reservation
for
8pm.
At
5pm
today
I
tried
to
phone
the
restaurant
3
times
to
inform
them
about
us
likely
going
to
be
a
bit
later.
Nobody
picked
up
nor
called
back.
So
I
even
sent
them
an
email,
to
do
everything
I
could
to
inform
them.
Unfortunately
no
response
here
either.
Upon
arriving
30
minutes
late,
the
“host”
inappropriately
and
arrogantly
reminded
me
of
the
fact
that
we
were
half
an
hour
late
of
which
we
tried
everything
in
our
power
to
let
them
know.
Still
remaining
calm,
I
nicely
told
him
I
at
least
phoned
them
3
times
to
try
and
inform,
upon
which
he
again
inappropriately
responded
by
picking
up
his
phone,
waving
it
at
me
and
saying
I
never
called.
Ok?
They’re
lucky
the
other
6
people
in
my
party
convinced
me
to
stay
as
I
was
already
about
leave.
The
staff
wasn’t
friendly
at
all,
so
that
didn’t
make
up
for
anything
either.
Clearly
they
wanted
us
to
leave
asap
as
the
bill
was
thrown
onto
the
table
saying
we
had
5
minutes
to
be
gone.
While
paying
the
bill
I
told
him
clearly
the
amount
we
had
to
pay,
on
which
he
decided
to
add
another
€20,-,
maybe
a
tip
he
thought
he
deserved
for
his
great
service?
When
being
confronted
with
this,
of
course
again
an
inappropriate
answer
was
the
response
as
he
blamed
me
for
being
unclear
about
the
amount.
Hopefully
the
additional
€20,-
that
was
charged
will
be
used
to
invest
in
a
customer
service
course
for
this
man.
Definitely
not
the
experience
we
had
expected
after
reading
all
the
many
positive
reviews.
Edit:
The
reason
we
post
a
review
is
so
hopefully
you
can
look
internally
at
the
problem
that
occurred,
and
make
sure
this
never
happens
again.
Obviously
they
didn’t
do
anything
wrong
in
their
own
eyes,
and
even
make
up
stories
that
never
happened.
Like
I
said,
we
tried
everything
to
inform
that
we
were
going
to
be
a
bit
later,
which
we
also
then
were.
30
minutes.
If
there’s
absolutely
no
response
to
us
informing,
I
as
the
customer
that
brings
you
6
other
customers
with
me
and
leaves
behind
money,
find
we’re
absolutely
not
blame
for
this.
If
you
were
to
have
picked
up
the
phone
once,
or
replied
to
the
email,
the
problem
of
us
being
“late”
in
your
eyes
could’ve
been
prevented.
We
weren’t
told
that
our
‘actual
table’
had
already
been
given
away,
and
that
they
therefore
complied
to
us
by
giving
us
another
table.
At
that
point
we
were
only
the
3rd
table
entering
the
restaurant
anyway.
After
the
guy
waved
the
phone
at
me,
he
simply
pointed
out
our
table.
No
options
were
given,
and
therefore
nothing
by
us
was
rejected?
When
seated,
the
friendly
man
indeed
told
that
we
had
the
table
until
10:30pm.
We
were
more
than
ready
to
leave
by
then,
but
unfortunately
none
of
the
attentive
waitress(es)
was
available
to
visit
our
table
to
start
cleaning
off
our
plates
in
the
first
place.
To
then
repeat
myself,
after
10:15pm
the
only
interaction
we
had
with
any
of
the
staff
was
the
friendly
host
throwing
the
bill
onto
the
table
at
10:56pm
telling
us
we
had
5
minutes
to
leave.
As
I
said,
I
took
the
time
for
you
guys
to
write
this
review
so
hopefully
you
can
prevent
this
customer
experience
from
ever
happening
again.
There’s
so
much
more
potential.
Also
the
reason
why
I
now
take
the
time
to
reply
to
your
response.
Whatever
you
do
with
it
from
here,
is
up
to
you.
Putting
the
blame
back
on
me
though
however,
which
by
the
way
isn’t
the
first,
nor
second
time
that
this
occurred
in
a
very
short
period
of
time,
isn’t
going
to
help
you
improve.
But
if
this
is
the
way
you
continuously
treat
you
customers,
hopefully
everyone
who
reads
this
will
think
twice
before
visiting
this
place,
leaving
behind
a
substantial
amount
of
money
for
bad
service
and
tasteless
food.
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