1/5 Anne O. 6 years ago on Google
Worst
customer
service
i
think
I've
ever
experienced.
They
tried
to
deliver
at
a
time
outside
my
delivery
window,
which
was
scheduled
for
1
PM
or
later.
They
showed
up
at
something
like
1045
or
11
in
the
am,
leaving
me
a
message
saying
that
they
couldn't
make
the
delivery
because
they
didn't
know
where
to
leave
the
mulch,
despite
the
fact
that
I
had
told
the
person
taking
the
order
that
I
wanted
it
left
on
the
driveway.
I
had
even
moved
my
cars
onto
the
street
for
that
purpose.
Left
the
message
for
me,
then
turned
around
and
left.
Ironically
I
was
at
home
but
in
the
shower.
When
I
then
immediately
called
the
office
after
getting
out
of
the
shower
about
their
error,
the
woman
I
spoke
with,
Tonya,
suggested
that
we
were
all
at
fault
for
the
error,
meaning
including
me,
the
customer
(who
had
already
told
them
where
to
leave
the
mulch
and
was
told
that
my
delivery
window
wasn't
starting
till
1
PM).
She
then
laughed.
I
did
not
laugh
because
I
did
not
see
how
I
was
part
of
the
error
in
any
way.
She
did
re-schedule
my
delivery
for
the
next
day
which
was
somewhat
of
a
pain
for
me
but
I
went
with
it
to
try
to
be
easy.
But,
then
the
next
day
they
delivered
"medium
bark"
which
was
actually
large
bark
...the
pieces
were
the
size
of
my
hand.
So
my
landscaper
told
me
they
had
delivered
the
wrong
stuff.
I
took
a
look
at
it
and
realized
that
yes
it
was
in
fact
too
big.
So
I
called
Tonya,
didn't
hear
back
for
about
four
hours
while
my
landscapers
were
waiting
to
spread
the
mulch.
She
told
me
that
I
was
wrong
and
that
they
had
delivered
the
correct
thing
to
me
and
that
what
I
was
talking
about
was
in
fact
medium
bark.
I
offered
to
take
a
picture
of
it
next
to
my
hand
to
show
her
the
sheer
size
of
it.
She
very
rudely
told
me
that
she
had
a
huge
pile
of
it
sitting
near
her
office
and
she
didn't
need
me
to
send
her
any
pictures,
that
my
landscaper
must
be
wrong
and
that
I
must
be
wrong.
Very
rude.
I
finally
asked
to
speak
to
a
manager.
She
said
there
was
no
manager.
I
asked
to
speak
to
an
owner.
She
said
she
was
the
owner.
I
questioned
her
about
that
because
I
could
not
believe
that
an
owner
would
treat
their
customers
with
such
rudeness
and
disdain.
She
would
not
answer
me
when
I
asked
her
if
she
truly
was
the
owner.
She
just
started
evading
me.
So,
let's
see,
I
guess
this
means
that
they
took
the
order,
took
my
money,
delivered
it
at
the
wrong
time
without
instructions,
so
failed
to
deliver
it,
failed
to
admit
that
they
had
made
a
mistake,
failed
to
reschedule
it
at
a
time
that
was
convenient
for
me,
delivered
the
wrong
stuff,
told
me
that
I
was
wrong,
and
have
potentially
lied
to
me
about
their
ownership?!
I
would
love
to
know
if
Tonya
truly
is
the
owner.
If
she
is,
then
she
needs
some
serious
customer
service
training
to
ensure
the
health
of
her
business
in
the
future.
If
she
is
not,
then
I
hope
the
owner
is
reading
this
and
realizing
that
he/she
has
an
employee
who
is
delivering
exceptionally
poor
customer
service,
failing
to
take
responsibility
for
her
errors,
and
is
claiming
to
be
the
owner
of
your
business.
She's
paving
a
bad
road
for
your
future
business.
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