1/5 Rimsha K. 5 months ago on Google
Incredibly
disappointing
experience
with
Taj
Jewellers,
I
would
very
strongly
warn
anyone
using
their
service
to
triple
check
what
they
receive.
We
went
into
store
in
mid
October
to
pick
out
a
wedding
ring
for
my
husband,
he
chose
a
22ct
gold
bevelled
ring.
The
sales
advisor
tried
to
sell
us
18ct
but
my
husband
was
particular
in
what
he
wanted.
He
measured
his
ring
size
and
the
sales
advisor
calculated
it
would
be
14
grams
and
ready
for
collection
within
5-6
weeks.
We
paid
half
the
money
and
left
happy.
From
then
on,
it
has
been
an
absolutely
ridiculous
experience.
Firstly,
the
ring
was
not
available
for
collection
until
late
December,
which
we
understood
because
of
the
build
up
to
the
holiday
season.
Customer
service
was
horrendous
and
it
was
difficult
to
get
a
straight
answer.
After
that,
when
it
was
ready
for
collection
my
husband
went
in
store
and
tried
it
on.
As
soon
as
he
was
handed
it
by
the
advisor,
he
realised
this
was
no
where
near
the
agreed
weight.
He
asked
the
advisor
to
weigh
it
and
it
was
5.8
grams.
We
were
astonished
to
say
the
least.
Such
a
reputable
store
tried
to
give
us
something
that
was
less
than
half
the
agreed
weight,
and
also
charge
us
the
same
amount
as
14
grams.
Thankfully
my
husband
weighed
it
otherwise
we
would’ve
walked
away
with
something
that
wasn’t
even
close
to
what
we
wanted.
The
advisor
did
not
weigh
it
themselves.
Their
apologies
were
disingenuous
and
just
ridiculous.
A
quality
check
after
manufacture
should
have
picked
up
on
this.
Even
considering
this,
my
husband
really
liked
the
design
of
the
ring
so
we
decided
to
give
them
another
chance.
They
said
in
store
they
could
redo
it.
And
once
again,
they
managed
to
disappoint
even
further.
Getting
someone
to
call
you
back
is
impossible,
like
banging
your
head
against
a
brick
wall.
Eventually
we
spoke
to
someone
on
the
phone
about
next
steps
in
getting
the
ring
made
and
we
were
told
that
they
could
not
guarantee
the
weight
nor
the
estimated
date
of
collection.
I
mean
what
a
joke.
We
have
been
waiting
since
October
-
having
paid
half
of
money
and
now
we’re
told
it’s
not
possible
and
a
manufacturer
error(?).
Honestly,
I
will
make
sure
to
tell
everyone
I
know
to
never
go
near
Taj
Jewels
-
they
have
shown
they
care
nothing
of
customer
service
or
quality
assurance.