Very friendly and accommodating staff. Pool is drained, bar is closed - both probably due to covid-19. The room is quite dated. Bathroom and bedding are long overdue for an update.

Fair prices for chitre. The rooms are exactly like they are shown on the pictures. The hotel is clean and the stuff friendly. There are rooms form low budget to luxury available. The pool is also very nice. So we can recommend that hotel!

Good rooms and kind staff

Nice little hotel in La Villa de Los Santos. Clean rooms, on site restaurant. Reasonable rates.

Very basic hotel. Have hot water, wifi, air conditioner. Basic but comfortable. No complains.

Hotel architecture and sorrounded by nature is nice. But certain issues needs a lot of improvement. Like hot water did not work. A cat is at the kitchen and restaurant. Shower did not have a bathroom shower, only the pipe coming out of the wall. Management purchased it when we complainted. Needs better cleaning relating to bathroom odors. (weird smell) Half of payment should be made in advanced. Make sure to get a confirmation of reservation and down payment, and bring it with you. TV doesn´t offer local all TV stations, as some of them are blocked. TV electric cable is connected to a universal extension hanging under the TV. We stayed for 2 nights. We considered our breakfast very expensive, according to local standards.

Lots of construction work to better the rooms.

It's ok

Regular

The first thing to note is that making a reservation through their website is useless. After reserving a room, you will receive an email confirmation of your solicitation. The warning can be mistaken as room confirmation, so beware. Room confirmation it is not. Good thing I called the hotel to check because the man who answered the phone said he never received anything. So I confirmed a room over the phone with him. When I arrived I was given room S6 all the way at the end of the hallway. Upon entering the room, the air conditioning and television were both on blast so I thought of it as odd. It was the first time I walked into a hotel room with the television on. Surprisingly, I opened the bathroom door to see the shower head dripping a steady flow of loud drops. Perhaps that would explain why the television was on to drown the noise from the faulty shower knobs. The dripping became worse every time I took a shower. By the time I went to sleep the noise from the constant drip could be heard through the bathroom door and, believe it or not, outside of the room door. It was that loud. The hotel staff did not attempt to fix it. You can tell that this is an issue that has been there for a while. The room is neglected since so much of it is worn out and unsightly. Cheap pillows and old bed sheets. They need to clean the build-up of black mold around the shower. The rest of the facility is pretty nice. It resides inside a residential neighborhood surrounded by private homes. Once you drive inside you will notice a large parking lot and an entrance into the facility. Walk through the entrance and you will see a large pool to your left. To your right is the hallway to the concierge. The entire place is decorated with fancy wood furniture and traditional pottery. It creates character and adds to the experience. Pay attention to the details. Fancy wood everywhere, especially the ceiling of the restaurant. The framed pictures of the country from decades ago are nostalgic. Interesting that so much money would go into buying expensive items for the facility but nothing seems to be spent to improve the rooms. I will return only if there were no other rooms available at nearby hotels. Overall, this is a decent place especially for families.