1/5 Fannana M. 2 months ago on Google • 64 reviews New
I
am
posting
this
review
so
others
are
not
disappointed
when
they
go
to
Mati-ta
Eco
Resort
like
we
were
for
our
entire
stay.
To
begin
with,
on
arrival
there
was
no
reception
or
lobby,
the
building
appeared
under
construction
and
was
an
underwhelming
first
impression.
Instead
of
being
greeted
and
taken
to
our
rooms,
we
were
taken
with
our
bags
and
left
outside
someone
else's
rooms
to
wait
in
the
heat
while
our
rooms
were
made
ready.
It
was
embarrassing
having
other
guests
walk
past
asking
whose
bags
were
outside
their
room.
Once
inside
our
rooms,
they
were
not
the
rooms
advertised
and
accessible
only
via
steps
which
was
difficult
for
two
of
our
party
to
navigate.
They
did
change
one
of
the
rooms
after
we
asked
but
one
of
the
other
rooms
started
leaking
water
from
the
roof
when
the
rain
started,
flooding
the
floor
and
bed.
We
had
to
change
rooms
again.
Each
of
the
rooms
had
various
things
missing
-
towels,
a
bin,
other
amenities.
Our
bathroom
also
flooded
the
minute
you
started
the
shower.
One
good
thing
was
the
food
-
it
was
delicious,
but
everything
else
overshadowed
the
experience.
And
they
overcharged
us
for
it.
Each
time
we
encountered
an
issue
we
attempted
to
contact
reception
or
a
supervisor.
The
housekeeping/
booking
numbers
were
always
busy
and
the
phone
never
answered.
We
asked
to
speak
to
the
person
in
charge
several
times
but
the
manager
ignored
every
request,
avoided
us
each
time
and
refused
to
come
and
speak
with
us.
When
paying
our
bill,
instead
of
apologising
and
giving
since
consideration
for
our
poor
experience,
they
actually
overcharged
us
and
added
extra
items!
After
we
paid
the
bill
(which
we
asked
to
speak
to
the
manager
about
again)
we
saw
the
manager
walking
away
after
being
approached
by
his
staff
to
avoid
us
even
after
we
specifically
asked
to
speak
to
him.
We
understand
Mati-ta
is
an
eco
resort
but
it
advertises
itself
as
a
resort
rather
than
the
camp
it
actually
is
with
service
poorly
lacking
and
no
manager
willing
to
carry
out
his
duties.
Don't
believe
the
hype
of
all
the
paid
reviews,
while
aesthetic
this
is
not
a
resort.
If
you
must
go,
do
the
day
tour
and
don't
stay
overnight.
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