1/5 l c. 2 years ago on Google • 4 reviews
Salons
Direct
send
damaged
goods!
I
was
sent
an
item
in
an
condition
that
shouldn't
have
left
their
warehouse
in
the
first
place.
When
I
raised
this
with
them
and
asked
for
a
replacement
or
refund
I
was
refused
(I
was
happy
to
send
the
damaged
item
back,
I
was
not
looking
for
a
freebie).
Admittedly,
I
did
not
report
within
a
24hour
window
after
receiving
the
item,
I
missed
this
rule
which
is
my
mistake
being
a
first
time
buyer.
I
would
have
been
happy
to
accept
this
but
the
fact
is
they
shouldn't
have
sent
an
item
out
that
was
not
in
a
presentable
condition
in
the
first
place!
The
damage
to
the
item
was
not
something
that
could
have
happened
in
transit
as
the
box
was
torn
and
it
was
as
though
something
stuck
on
the
box
had
been
ripped
off
ruining
the
packaging.
The
damage
was
on
both
sides
of
this
box,
this
is
not
something
a
packer
would
have
missed,
they
chose
to
send
it
this
way.
I
decided
to
leave
an
honest
comment
on
the
Instagram
page
as
they
are
responsive
on
there.
I
decided
to
check
the
post
about
a
week
later
and
the
comment
had
been
deleted!
They
want
to
come
across
as
perfect
when
that
is
far
from
the
truth.
They
take
no
accountability
and
delete
comments
while
responding
and
liking
positive
comments.
Business
is
about
dealing
with
all
feedback
including
the
bad,
they
need
to
take
a
look
at
their
customer
service
and
training
for
both
their
dispatch
staff
and
those
who
run
their
social
media
accounts.
Probably
wont
have
a
reply
or
resolution
but
its
good
for
others
to
know.
4 people found this review helpful 👍