My wife and I took our service dog for a full grooming on Friday March 19, 2021. Our dog is a standard poodle. We received a telephone call at 12;05 from the groomer at Eastlake Village Veterinary Clinic stating she had a painful eye injury and would not be able to finish the dog’s haircut – she was halfway done. The groomer said the soonest she could finish the haircut would be on 3/29, 10 days later. My wife and I asked if there was anyone else available to finish the haircut or if we could bring him on Monday but she indicated she was booked until 3/29. We received the call to pick him up at 12;05 and she mentioned the clinic was closed but we could pick him up at 2pm when the clinic reopens after lunch. So, I wait two hours to pick up our dog. At 2pm, my wife and daughter went to pick the dog and his body was trimmed down but his legs still had his grown out shaggy hair as did his face, neck and tail. We again asked if anyone could finish his haircut as he looked quite silly. Again we were told no one had the time. The receptionist then proceeded to process payment. We stated we would be willing to pay when the job was completed. We asked to speak with the owner, the Veterinarian Dr. Bischel. She was available by phone only so she had not seen the dog’s half haircut. Her first sentence, “why do you not feel you should pay?” There was no apology from Dr. Bischel and no attempt to rectify the issue. We stated we would pay when the full grooming was completed and she then let us know that the dog would no longer be welcome at her place of business. While we can appreciate Dr. Bischel’s loyalty to her employees, we wonder about her loyalty to her customers, as a disabled veteran with a service dog, I have used her services for well over a year. To say that this experience was a shock is truly an understatement. Dr. Bischel and her establishment were rude and inconsiderate – very poor customer service!! We are not surprised to see a rating of 2.5.

Do not except Pet Assure. I only went to this vet because they were listed on the PetAssure website. When I attended my June appointment, the girl at the front desk said that they stopped honoring the PetAssure discount back in January. I told her they were still listed on the website and asked if there was any sort of discount they could give me. She said no. I still went ahead with the appointment and the girl said she would talk to the Doctor about getting their name taken off the list. The vet was awesome and he called me to discuss my pups first appointment. The front office staff weren't rude, but they seemed put off when I asked them for an estimate. A week later, I sent an email to PetAssure customer service. They were shocked to find out that the discount was not accepted, because Eastlake Village Veterinary Clinic had made no attempts to be removed from the list. I just checked again, and they are STILL listed on the PetAssure website.

This veterinarian and her staff are phenomenal. I moved here in 2019 and was so fortunate to find her to take care of my fur babies. Recently one of them jumped off the bed and broke her leg and Dr. B and her staff, as well as the orthopedic surgeon who came in to operate on her, took such good care of her. I am so blessed to have found this veterinary clinic. If you are looking for a great veterinarian and a wonderful staff to go with it you will not regret going to this office.

I took my Golden Retriever here years ago and Bischel wanted to perform a needless surgery on my dog's left leg when I brought her in because she was limping on her right leg. After x-rays, Bischel couldn't see any problems with the right leg, but strongly insisted my dog needed surgery on her left leg for a torn ligament. I took her to another vet with the X-rays and told him Bischel wanted to do surgery on my dog's left leg and I never mentioned she was limping on her right leg. He saw no problems with the left leg, but just by looking at the x-rays he said I bet she is having an issue with her right leg. He picked out the right leg problem from the x-ray when I hadn't even told him there was a problem, and Bischel couldn't even figure it out when I told her there was a problem! It's all about money with Bischel. I have met numerous people, and I mean numerous, who have made completely unsolicited comments to me complaining about Bischel pushing for unneeded medical services and procedures to be performed on their animals. I strongly recommend you look at taking your pets to another vet. I have been very happy taking my dogs to Town and Country Animal Hospital in Bonita for many years now. Oh, and my dog never had any issues with her left leg for like the remaining 5 years of her life. She had some arthritis in her right leg which responded very well with some arthritis joint supplements and shots several years later in her life.

Dr. B literally saved both my animals lives. I am SO happy I switched them over to her care. My cat had an eye deformity that other doctors didn't seem to care about. Dr. B immediately knew what to do, performed surgery & now my cat can see better & is so much happier. I almost lost my dog due to severe kidney failure, but Dr. B did not give up hope, she provided such wonderful care to my dog & was able to 'jump start' his kidneys & now we have more time with him. The staff is so nice, caring & professional, Dr. B has so much love for animals & is such an amazing doctor, we are so lucky!

I brought my dog Buttercup in today for a routine nail trim, no further through the door, started having seizures. Dr. B and her team reacted swiftly, providing immediate medical attention, buttercup got better, with beautiful nails when we left. I can't thank this clinic enough.

Be warned about this vet! When you take your animal in for something basic, she will order hundreds of dollars on tests and then tell you your animal has a food allergy so you have to then pay hundreds of dollars more for food that she just happens to sell. It’s a total joke! Stay away!

Personal opinion: Something about this place is off putting. I had called for a check up, and they accepted to see my dog, which was great, but told me that they would have to cage him until they were able to see him; anywhere between 10:00am-4:00pm. When I got there the staff seemed stretched thin, and didn't acknowledge I was standing there until after a few minutes past and also just looked through me as they were talking to other people. As I looked around, I didn't see any sign of AAHA accreditation or something similar, just a wall of charts, which also just made me think they're old fashion, but anyway... picked up my pet, they said everything went well, asked to see the chart and notes; and it was basically useless notes: couple scribbles, weight?, no heart rate or any of the other things I've seen in other vets offices. As I was walking out w/ my sister, I saw some lady unload two sick looking dogs out of a minivan and walked right behind the counter without any warning. Weird, I thought, for $85.

Horrible communication between front office and back office, negligent by giving my cats medication I said not to, extremely rude Veterinarian with no accountability. Ginny shouted at me when I pointed out that if a client verbally tells the staff not to give a certain medicine, you do not give it. No excuses. For more context, go and read my Yelp review since Yelp gives me more room to type. Please, if you love your fur babies, check the reviews on Yelp and do not go here. Check the BBB reviews too, there's a horrible review as well that is not from me. I only looked at the reviews here on Google and I regret it. 2.7 on Yelp. How horrible

My Family and I have been utilizing the amazing veterinarian services from Dr. Ginny Bischel and her Team for nearly 30 years. They are like family to us and have helped us through some pretty tough times with our older dogs. Thank you for always being there and we continue to tell all of our friends about your great services!

The best for mom's, papas ,huero they are patient with us and good honest people to everyone in the office. Thank you so much. We took Bella and she had to be put to sleep as much as it hurts we have to be realistic and not be selfish with our pets. God Bless them. We must remember nothing is eternal.

Thank so much! Awesome customer service and affordable prices. Will definitely be coming here for my pups vet visits and grooming

The most professional, caring and compassionate staff. Dr. Bischel is one of the best Vets in San Diego. My dog is in the very best of care at Eastlake Village Veterinary Clinic. I trust them with his life. ❤

We absolutely Love EastLake Village Vet Clinic. Both my dogs love the team and the facility is clean and smells amazing! I am very particular of smell and urine. They gave me a tour of boarding and it is so nice!!!! 10star boarding! Like a high end boutique for pets. Our groomer Frieda was amazing both dogs smelled like Coco Chanel after, looked like show dogs! Dr. Helphfrey and Dr Bischel are EXCELLENT VETERINARIANS so gentle, detailed and excellent when having to deal with minor and major issues with our dogs. They have the most amazing staff on phones so pleasant and caring. I was in tears with my dog’s outcome and they were all so helpful with details of the next steps of the journey of my senior dog Mochi. I wish we can all have our dogs live Furever but I know their team will guide us in the right direction to help us afford and make the next steps easier. My other younger dog will be in good hands for his young start of life. Please get the passports it’s so wonderful to have they are purple like their logos. Keeps your vaccinations organized and their email reminder service is supreme! So organized! Their website for appointments and information so detailed and easy to navigatez Their calendar and open time slots are within a fair time especially if you have a major issue! The other vets wouldn’t have been able to see my senior dog until next month if this was an emergency? My Mochi would not be here today. They really scooped him up in time and are making him comfortable with the right meds to ease the pain and discomfort which I am grateful during a major Holiday! Thank you to the team! 20 stars if I could give them that! I’ve lived in EastLake Chula Vista for over 26 years and Absolutely recommend them!

Updated review on 12/29/22: Well, today it was a good day for me, I'd finally receive a call and did spoke to Mrs. Biechel on the phone. She really did explained about their office system computer was completely down last week and also she did apologize to me on behalf of her staff of Eastlake Village Vet Clinic, after what happened to my pet boarding appt. schedule on (Dec 24 @9 am ) was booked already during day of Xmas eve hours. And it was unfortunately got ignored by her staff or receptionist because it wasn't got input to the system computer but only to their manual boarding appt. schedule on the wall. I guess, next time she said that their staff for now on , they'll input it the boarding appt. thru their system computer. But I suggest to use it both incase the office system is down again (manual boarding appt. on wall and also input it thru computer). So we both work it out, and resolve the issue to get a better solution to the problem and improve their customer service for their present / future clients. Mrs. Bischel offer me a compensation after what happened to our family plan trip got canceled and also to my family suffering of the result of it, due to boarding appt. got ignored or their staff wasn't aware the schedule on the wall because it wasn't in the system computer. Mrs. Bischel , for her generosity she did offer me, any time annual vaccines and pet boarding schedule for my two dogs for free this coming year of 2023'. So I told her, pls. do make sure all your staff are already in heads up, write it on the notes or in system computer and be aware about my compensation that I will receive this year. My family to yours Mrs. Bischel...we really do appreciate everything, and you made our day alright again after all what happened. I hope Eastlake Village Vet Clinic will be professionally deligently be squared away for good, as for their clients well-being purposes. So for now, I'd just add another star (*) problem solved !! Thank you Mrs. Bischel. I'd been taking my two-four legged cute dogs here for almost 3 yrs+ to present time either for our dogs annual vaccines appt, purchasing dog food etc. This veterinary clinic has a some what good service from time to time. Their staff or receptionist sometime has good customer service and some are just don't care. But one thing, I don't really like is just like what happen for our dog boarding reservation that I'd called Nov 12 to make boarding reservation, clearly spoke to receptionist confirmed it and again I went to vet clinic counter in person to confirmed again for my pet boarding during Dec 5 purchasing dog food. I'd already called and also went to their clinic confirmed to them our boarding schedule appt is good to go for Dec 24 @ 9 am drop off on the day of Xmas eve. receptionist even check the boarding schedule appt on the wall.And I'd trusted their receptionist her words that its good to go. So last week our family plan trip was completely destroyed. My family was upset about it. And according to their website, the clinic is open day of Christmas eve hours 8:30-2pm. So that day of appt. I've arrived early 8:20 am and waited until 10:35 am. I'd called the office clinic 3x times. No staff or employees in site. I guess, my pet boarding appt. just got ignored by these clinic without no courtesy call for me before our boarding appt schedule. If the clinic choose to closed during that Xmas eve day. Those receptionist or staff should first check the boarding schedule on their wall if there is active oncoming boarding schedule. Then notify me or call my contact. I know one of the staff wrote it on the wall. My family really upset about what happened. It's very unprofessional service from their staff. I hope these won't happen to other customers or to us again. But anyway, I'd to put 3 star for now because I'd still have a a little trust from this vet clinic for our four-legged friends annual check up etc.

JOSH has ZERO CONCEPT OF COSTUMER SERVICE l!! If JOSH does not get fired soon, or get put where he doesn't have to interact with costumers, this vet clinic will start loosing costumers fast. I have been taking my dog in this vet clinic for over 10 years now and I had never had any problems with them at all. Today I came to ask for my dog's vaccine record and Josh tried all the routine questions to find my record but he could not find it. Acct name, dogs name, add, and phone. Then he looked at me and said Nope! Cant find it! like he's expecting me to just leave. I told him this is the only place (my dog) has ever been in so you have to have his record somewhere. Eventually, with the help of the guy next to him my dog's record was found. Before I left I I tried to give Josh an advice politely about trying to help costumer and not just turn them away because you refuse to try harder. He did not take it like a good customer service professional but instead talked back like a little kid.