A lot of the equipment is in rough shape (worn out, missing pieces, etc.) or out of order. The staff is all younger kids that are generally helpful and knowledgeable about the facility, but don't care much about sanitizing, equipment functionality, etc. If you're going there to just lift and be left alone, it's just fine. If you want to be in gym with the best and newest equipment, you should look elsewhere.

I signed up when they were doing a promotion where it was a dollar down or free for a month or something of that nature if you applied so I did. I wanted the membership where you can go to any crunch gym but not bring a friend so it’s a bit cheaper. When I signed up, he did not ask me which package I wanted. He just signed me up for the most expensive package. I told him I wanted to be changed to the one below that he told me that he couldn’t change it because it was already in the system. He said it didn’t matter because with the promotion I’m getting the experience of the most expensive gym plan for free, or the dollar down or whatever the promotion was. Next day I went to the crunch fitness in Bonita and asked if they could change my plan. They said they cannot change my plan because it wasn’t my home gym. OK, whatever. I went to the Eastlake location my home gym the following day asked if I could change my plan and he said it would be $10 fee, I told him then just to cancel my membership. I did not like the way I felt that they were trying to pull a fast one on me. The gym itself was a pleasant experience as it was clean. The machines worked. The Eastlake location has a sauna, which I like. Not all crunch locations have saunas. The staff was kind despite those incidents. They offer Zumba classes.

I was excited to try the Eastlake Crunch as I am a long time 24hr Fitness member and Crunch is much closer to home, and I was sure it would have newer equipment and it had to be cleaner and better maintained. To be fair, I know Crunch is going for a discount pricing, so I did not expect better or more equipment. When I walked in I saw a well lit room with clean laminate flouring and newer white machines. I was surprised to see a 4 lane lap pool! And they have a couple of "water therapy massage chairs" that are a sweet bonus. I did a trial day guest pass and the representative was great. They do have more than one serious Olympic station/racks for heavy stuff with the color coded rubber weights. Good start! Here is the bad: The rest of the free weight and plate loaded equipment areas was dimly lit and kind of filthy. The floors were appalling with dust/filth wads and shreds of discarded cleaning towels were in all the low traffic ares such as walls, between equipment supports etc. And the frame rails of the cable racks, presses, benches etc were absolutely black with sweaty debris collection. Dumbbells were not plentiful and were scattered about on the floors. They had at least 4 major pieces of equipment (lat pull down, pull up/dip rig with knee counter weight etc) that had "out of service" placards that were soiled enough to demonstrate the equipment and been down for a while. They also had a surprising amount of very old some times extremely well worn and rusted equipment. Even a few very out dated poor ergonomic pieces I have not seen since YMCA gyms in the 80s. Lastly, I was there in early afternoon on Wednesday before Thanksgiving; not busy; however, they had so few plates for the free weights that people were having to wander around and ask...."do you needs those 45s? or 25? or 10?. There was not close to enough free weights for the few people on a Wednesday afternoon! When I was leaving, the same person who initially helped me asked for my feedback and I gave her my positive and negative as above. She acknowledge the mess and said they had just hired a new cleaning person, as the previous person had left 3 weeks ago. Hmmmm... so what I saw looked really bad. It was not 3 weeks accumulation. Do they really rely on a single person to maintain a busy gym. I did not see the restrooms. She also acknowledged the shortage of plates and said it's been a problem since they opened but the powers that be, don't seem inclined to purchase more. Perhaps the new cleaning person will do a better job. What about the management? Do they care? I have a new found appreciation for 24hr Fitness.

I’ve been going to this place since 2015 when it was World Gym. I really do miss when it was World Gym, even though the place was expensive they really kept the gym sanitized and in a premium status. That’s not the case anymore since Crunch took over and the place in complete disarray. It is such a shame that the gym is in this state of disarray because it shouldn’t be, given the fact that the gym is in a very nice area it should be expected to perform well. I’ve notice so many of the negative changes happening as the many times I would go. Dirty lockers rooms that smell like urine, steam and sauna room are out of order, lack of toilet paper, some workout machines are out of order, dumbbells are all over the floor and people can accidentally trip on them, etc. I am sure others have more to say about the gyms state. The positive side to this is that the staff is very friendly and helpful. The place has potential. Beyond that the administration has a lot to fix before these issues continue to pile up, otherwise the gyms potentiality cannot flourish. If I don’t see any positive changes I will make my way to find a better a gym. Maybe Crunch can learn a thing or two from its predecessor World Gym.

I signed up for the 1 day trial in hopes of signing up for a new gym in the area. Buy my expectations were let down due to the lack of up keep. Dirty mirrors and several cable machines out of order. this place definitely needs some work.

Despite new equipment, always something broken including a toilet that had been clogged for 3 months and filthy toilets while we wait for the "locker rooms" that were advertised last year to get new members. Very disappointing experience. This is also a franchise not a corporate location so that may have something to do with it. And I'm not disgruntled I was kicked out due to a personal beef with 1 Manager who didn't want to do her job and I complained about her too loudly. This is a franchise business run like a profit center. Out of paper towels and toilet paper regularly. Unclean. Unsafe. They would turn off all the lights at 10pm to kick people out because the employees wouldn't get aid for staying past 1015pm. I recommended the permanent clips so the equipment could be used people keep taking the clips for Keychains and was told she wouldn't do that although at Bonita they use zip ties. I carried my own clips so I could work out. Regularly removing clips without an ANSI stamp helping others avoid injury and this is the thanks I get. 😊 REDICULOUS and I've met other poeple outside the gym who independently confirm the manager is a very difficult person to work with or work for.

Bought a membership at beginning of the year w promises for new Sauna. I read in the sauna. They can’t replace a light bulb in men’s and the bench for the top seating is missing and it’s filthy. Could be fixed with a pressure washer and a stain treatment. Locker rooms are a joke. I cancelled my membership when they limited hours on Sundays. Other gyms are open until 12 M-Th. They need true leadership and accountability and to be a bit more organized.

I really want to like this gym. Good price, the employees are nice, and most of the regular gym goers have been pretty nice. However, this gym is in disarray. At least half of the gym equipment is out of order and does not seem as though it will be resolved any time soon as many of them have been broken for months. On their Instagram account, they advertised a "new" cable machine, it was literally called new. However, it has significant wear and tear, where many of the switches are busted. Although this next critique is more directed towards the quality of the members as opposed to the employees, steps still to be taken in order to resolve this issue. There is a lack of gym etiquette. Weights are not reracked and/or scattered across the gym. Dumbells are left all over the floor, and random equipment left in places where they do not belong. As I stated, this says more about the members than the employees, but as employees, they should take more responsibility for this matter by either asking members to rerack or make it a habit to go around the gym every so often to rerack as needed to keep the gym in order. The gym is also filthy. Many members do not wipe after using equipment or leave used paper towels at the equipment or dropping it on the floor instead of in the trash. The gym has thick layers of dust in many places, including on equipment. I've also begun bringing my own toilet paper since all too frequently, the women's restroom is out. I'm am not sure about the state of the men's locker room, but my partner did inform me that it reeked of urine today. As much as I want to like this gym, I am searching elsewhere as none of these issues seem like they will be resolved anytime soon.

I had rated this place 5 stars when it was world gym. Ever since Crunch took over, the standard started dropping the first month. Now after a few months this place is dumpster fire. The women’s bathroom had dried up puke in the sinks. The bathrooms are dingy, steam room is shut down, and the pool area smells like sewage. I am done with this place. I will have nothing to do with any crunch fitness ever.

This place is a great and friendly environment. John is always upbeat and helps spot me if I’m ever lifting. Great dude. Ysela is helpful with any concerns with my membership and is always on top of the guidelines everyone has to abide by. Danny is the best manager they’ve had in a long time, super cool dude he’s like a brother and coach. No problems here. I encourage people to come here, it’s only going to get better at this location.

Gym is in disrepair...neglected, dirty and nothing ever gets repaired/replaced. It was a great gym...I'm holding out hope they turn it around again because I loved this place. I will update my review if they start fixing the equipment and ammenities but I cannot recommend this gym right now.

Things have really been turning around here. I’ve been a member prior to the renovation and still active today. All the negative reviews are from pre renovation, and I get it, cause it was getting bad. They’ve put a lot of money into though and now with the renovation this place is legit. Great equipment, solid staff and really a real joy to workout at. Once the locker rooms are done and the HIIT zone it’s gonna be top notch. Hit it early am for no crowds. If you go afternoon or early evening it’s packed with youth. There’s a lot of schools around so them kids take over that time.

This was really weird. I came in with a first time free pass to try the gym out. The guys at the front could have cared less that I was there. I've been shopping around and everywhere else they greet you, at least pretend they're excited you are there, registers you, have you sign weavers etc. When you walk in, almost all of the equipment is out in one main area. It's also full of teenagers. I didn't see treadmils though. Then upstairs are the locker rooms. They liked super run down. The wood is all stained. There's marble all over the place like it was put together in the 80s. The lights in half of the locker room didn't work. The lights didn't work in the sauna either. We head back down to continue our tour, again teenagers running up the stairs past us. We finally find the treadmills down a hallway that I almost felt like I shouldn't be going down. They are in a back corner that looked like an oversized closet. No ventilation. Signs for kids club, so I guess the room was repurposed. Crowded and stinky. We turn around, nope, not going in there. There was a restroom looked like it was a children's restroom. Again teenagers run in laughing and playing in the bathroom. We immediately pulled out out phones to find another gym in the area to try out. So if you like hot sweaty treadmill closets, 80s horror movie vibe, locker rooms and unsupervised teenagers running into you, this is the gym for you.

Nice staff. Machines not working properly or out of order. Sauna not working properly, shower are deteriorating bad, sinks not working, lockers are broken. The place is not clean and or being repaired.

You weak if you complain and compare this gym to the previous world gym would charge $80 a month for $20-$30 a month now for being crunch gym is perfect. The gym has a pool, massage chair, weight training room, cross-fit area and punching bag. I wish we can see the unfitted bodies complaining about a gym and not have the body they desire.

My second home (what I like to call Crunch Eastlake) recently underwent a much needed overhaul. Grateful is an understatement. Brand new everything and we are only in Phase 1 of this beautiful renovation. Not to mention the staff there Alma and Brianna always greet me with such warmth they truly make me feel at home. Everyone should go check it out STAT!!!

People running the gym have very little customer service, gym is coming a part, dirty bathrooms, dirty showers, some showers are note working at all, sauna is not working, steam room not working, lockers are all breaking a part, jacuzzi is extremely dirty and in a horrible condition plus not working in general is one of the worst experiences I have ever had in a gym. I’ll go back just to get some pictures and post hopefully they let me in cause I requested everything to be fixed and told that if I do not like the gym I basically was invited to leave and not comeback if I didn’t like it

I believe that this gym should be shut down by the health department and or the City. I can't tell you how glad that I am that I signed on month to month. A lot of the equipment has signs that say they're temporarily broken.... annoying when the gym is busy. Found that a few of the equipments are not operational and just missing the sign. I got on a bike or two that barely function, dangerous. The staff is just okay, not good not bad. Most of the times that I arrive they're looking at their phones or at least appear to be. Would be nice if they greeted members upon arrival.. Thee biggest issue this gym has is the lack of basic cleanliness, unfortunately I have to shower after working out, then head to work. The condition of the showers in the women's restroom is so gross and filthy I'm afraid to step foot in them....hair- mold- rust-- whatever else I was unable to identify. Most of the lockers are missing doors and or don't operate correctly. All of the lights burnt out in the dressing room with doors that don't open or close properly. I am posting pictures of the conditions of the shower and bathrooms, I wish they'd make it beautiful and clean again. I wouldn't let a farm animal live in these conditions. Can't believe they expect people to pay to use.

Terrible. It was my first day there and I went to the locker room and it was a mess. No toilet paper, trash everywhere, just overall awful. I'm never coming back

I've been coming here for many years now.. The quality has definitely slipped.. No gym etiquette one bit!! To many junior high students infesting the place. Its what happens when you cater to the $9.99 club.

The reason for getting two stars is the price of this gym and it’s not overly crowded. However, the equipment is old and outdated. They have one single incline bench, which for a large gym is surprising. They do not have a good selection of dumbbells. They do not even have 65lbs or 75lbs. The kettle bells are unmarked so there is no telling what weight they are. The cable machines are all separate companies so there is inconsistent weight measurements in case one would like to track their workouts, and they are often broken. This gym feels like the owners are not putting the money necessary into making it better.

The installation are visibly dirty, meaning you don’t have to look for the dust it’s everywhere you look. The bathroom which are partly light seems like straight out of a horror film. I signed up on Sunday, by Monday I was told that four other people were under my phone number. Not to mention terrible record keeping. Feels like this gym is a new years proposition that fizzle out February, and now it’s November and the lack of resolve is evident. I never thought that I’d be at gym where my college gym would strive in cleanliness in comparison. If there was another gym in the area I’d switch, till then I guess I’ll get what I paid for.

HORRIBLE! There is nothing good left of what this gym used to be… Very few group classes and instructors constantly cancelling, waiting for my three memberships to expire to cancel my subscription. GO SOMEWHERE ELSE!

I love the classes and the people are warm amd welcoming. They are encouraging when needed. No matter if you are big or small and want to get healthier you will feel welcomed! The cost is very reasonable!

Great Staff! The General Manager loves her job and cares about your experience at the gym. All new equipment and huge upgrades coming. Been here since 2020 love seeing the changes.

Good experience, friendly staff and people serious about their fitness. Need some wall balls, organization with plates, and onboarding with some members regarding gym etiquette

I encountered a highly unsatisfactory interaction with the customer service representative as soon as I walked in. After paying for a day pass ($15) and very vaguely explained the memberships, I was just told locker rooms where upstairs and that was it. They did not offer a tour nor informed me of any other promotions or specials. I had to ask the questions rather them telling me what they offer... Mind you my friend went in a week before me and received a tour and a FREE DAY PASS. Women's locker rooms 0 stars (stinks like mold, lockers beat up and the toilet seats had a yellow stained ring around them.) Hopefully ladies when you walk in you don't get judge as soon as you walk in like I did. Ask for a tour and if you already have a friend signed up to that gym go with them so you can go in free. And not waste $15! (the machines are great that's the only 5 stars)

I’ll start with saying this gym is beautiful and new. I love it here! One big drawback/dealbreaker is I don’t ever see cleaning staff. I know etiquette of the members play a huge role in the mess in the pictures posted, but I think a daily cleaning crew will help this issue. There is only one sink that has watered down soap, the rest has empty soap dispensers. All toilets but one are unusable and trash is overflowing every time I come. My husband says his bathroom situation is even worse- he drives home to use a toilet. Showers aren’t cleaned daily or semi daily… same trash in the same spot when I came the next day. I really hope a cleaning crew is hired at least during regular business hours or this will turn into an issue the health department will need to investigate.

This gym targets high school kids with “promotions” of $1 membership trial. After hours of up-sell , they start charging credit cards with non-refundable annual fees, monthly fees and if you are gullible enough to attend the coaching session, they may even charge hundreds of dollars in coaching services. At the point of signing the contract, we were pushed to sign the $1 promotion for a high level membership and we were told that if the membership was cancelled or downgraded before 2 months, there would no be other charges than the monthly fee. Which made sense. We signed for 2 memberships and 20 days later I was transferred from work so I had to cancel one of them. I requested the cancellation in person at the front desk and then the story changed. At that point they said all the fees, including an annual fee of $60 was not refundable. I downgraded the other membership but they kept charging the higher level fee. There is no point on getting upset to the low staff at the front desk because the ones that sell and enforce these terrible policies hide behind them not being present at all. Beware of this unethical businesses that take advantage of teenagers’ impressionable character. Do not support these type of practices.

Crunch Eastlake is absolutely awesome. They recently made a HUGE outdoor section of the gym which has all of the essential equipment and then some. They even put in a sled run with turf. The staff is always motivated and super helpful. John pumps up every member that walks in and makes sure you start and leave with a smile. This gym is an example to follow on how to adapt to the Covid 19 pandemic. They are always playing great workout music too and I see employees constantly wiping down equipment. Professional and overall the best gym facility I’ve been to.