1/5 Experiance F. 4 years ago on Google • 354 reviews
Absolute
NIGHTMARE
😱
RUDE
RECEPTION,
Terrible
service
and
terrible
stay.
Check
in
experience-terrible!
I
called
2
times
the
day
I
was
arriving,
and
informed
the
reception
that
I
arrive
at
11pm.
She
we
are
here
until
midnight,
but
reccomend
me
to
CANCEL
MY
RESERVATION
AND
BOOK
IN
THEIR
HOSTEL
DOWNTOWN!!!
And
disconnected
the
call!
I
called
their
downtown
location,
which
I
didn't
want
to
stay
at
but
ask
information
if
is
more
quiet
and
peaceful.
The
downtown
location
confirm
that
they
are
very
crowded
and
not
calm.
So
I
had
to
call
again
to
this
hostel
and
confirm
my
arrival-telling
her
details
of
my
flight!!
I
was
checking
in
at
the
airport
just
1
hour
after
I
talked
to
her
and
SHE
SEND
ME
A
LATE
FEE
CHECK-IN
EMAIL!!!
which
I
ignore.
I
arrived
at
11.09
pm.
She
was
EXTREMELY
RUDE.
Give
me
a
bed
IN
ROOM
WITH
5
OLD
MAN'S!!!
Even
it
was
supposed
to
be
MIXED
-I
SUPPOSE
I
WAS
MIXING
IT!!!
Polite
brionet
with
short
hair
and
excellent
customer
service
make
my
stay
more
comfortable
on
Thursday
and
move
me
to
another
dormitory.
The
stuff(on
the
reception)
during
my
stay
WAS
REALLY
RUDE
AND
NOT
WELCOMING!!!
I
would
have
given
a
bad
review
anyway
but
today
I
got
even
worse
treatment!!!
I
already
requested
to
stay
in
the
common
area
today
because
I
needed
a
quiet
environment.
They
said
o
sure!!
This
morning
at
8.30
I
went
to
the
reception
and
reminded
her
about
my
request.
She
tried
to
tell
me
that
is
not
okay
that
I
must
LEAVE!!!
She
literally
kick
me
out
😂!!!
I
reminded
her
that
I
check
in
at
11pm
and
request
the
cortesy
she
turned
away
and
ignore
me!
I
also
decided
to
ignore
her.
I
had
few
things
on
the
bed,
I
was
on
the
balcony
when
she
comes
even
I
was
on
the
phone
and
tell
me
I
must
LEAVE
now!!!(time
10
or
so
am!)
I
confirmed
that
I
will
move
my
stuff
away
from
the
room
shortly!
After
5
min
she
walked
out
the
room
carrying
a
basket
with
my
headset,
which
indicates
that
she
went
through
my
stuff,
move
my
clothes
and
took
the
sheet
off
the
🛏️!!!
I
told
her
that
I
am
going
to
file
a
complaint.
I
went
inside
and
pack
my
bag(small
backpack)
carry
on,
but
I
left
my
stuff
inside
because
I
needed
to
charge
my
phone!
And
I
sit
outside
on
the
balcony!
After
40
min
an
oversight
lady
come
and
verbally
attached
me,
Even
I
was
on
the
phone!!!
She
aggressively
and
rudely
said
that
I
must
leave!!!
I
told
her
hey
you
don't
have
to
be
rude
or
hostile!
Her
name
is
Jenny-THE
MANAGER!!!
I
tried
to
share
my
experience
and
embarrassment!
She
interrupt
me
25
time's
and
didn't
listen
to
me!
HER
ADETUDE
WAS
FROM
POSITION
OF
POWER.
RUDE
AGGRESSIVE
AND
EVEN
MORE
ABUSIVE
THAN
THE
RECEPTIONIST!!!
I
TOOK
MY
BAG
out-which
seamed
that
was
a
big
deal!!!
The
reason
why
I
stayed
on
the
second
floor
is
because
the
phone
Do
not
work
on
the
first
floor
at
all!!!
There
is
something
that
interfere
with
the
signal
so
it
is
bad!
The
Crowd
in
the
hostel
is
really
terrible!!!
Old
people
age
65
and
up.
Pensioners
and
sick
people
who
don't
shower
much.
Many
older
man's
creeping
you
pushing
conversation
with
you
and
making
unapropiet
comments.
There
are
older
women's
that
look
homles
also
around.
Hostel
RULES
are
NOT
RESPECTED!
PEOPLE
enter
and
exit
the
dormitory
loudly
each
time
of
the
night,
PACKING
AND
UNPACKING
OR
playing
with
bags
and
objects
making
exsessive
noices
for
Hours!!!
Just
sleeping
is
not
quite
happening.
Also
the
older
GUEST'S
are
not
clean
and
don't
shower!
The
rooms
smell
very
strong
and
unpleasant
all
the
time.
There
is
NO
ACTIVITY
IN
THE
HOSTEL
ECSEPT
exsessive
cleaning
all
the
time!!!
Nothing
friendly
or
fun
around
here.
It
is
all
rude
and
uncomfortable.
There
was
a
movie
on
Saturday
night
that
nobody
WAS
INFORMED
ABOUT,
IT
seamed
that
a
woman
just
put
a
movie
for
herself
on
a
projection
wall.
It
was
boring
fantasy
movie.
No
information
about
any
activity
☹️
no
information
about
Absolutely
anything
fun
or
friendly.
The
reseption
stuff
seam
on
hard
drugs.
The
only
reason
I
give
1
star
is
because
the
cleaning
ladies
are
exseptional
to
keep
the
shower
and
toilet
briliant
clean.
I
would
not
stay
here
again.
DO
NOT
RECCOMEND!