1/5 Omar O. 9 months ago on Google
Title:
Disappointing
Experience
at
Sky
Zone
Chula
Vista:
A
Customer's
Perspective.
My
name
is
Omar
and
this
experimented
is
regarding
my
father
Mohamed.
As
a
loyal
member
of
Sky
Zone
Chula
Vista
for
the
past
six
months,
I
am
disappointed
to
share
my
negative
experiences
with
the
establishment.
On
two
separate
occasions,
my
family
and
I
were
treated
poorly
by
some
of
the
employees,
leaving
us
feeling
unwelcome
and
unwanted.
This
review
aims
to
shed
light
on
the
incidents
that
transpired
and
the
unprofessional
behavior
exhibited
by
certain
staff
members.
First
Incident:
The
initial
occurrence
took
place
on
unspecified
date,
where
my
family
and
I
were
treated
horribly.
The
specific
details
surrounding
this
incident
remain
with
us
because
I
didn’t
want
to
make
it
a
big
deal
for
the
fist
time
because
I
usefully
give
people
a
benefit
of
doubt,
but
the
negative
encounter
left
a
lasting
impact
on
our
overall
perception
of
the
business.
Second
Incident
was
today
July
1st,
2023.
On
July
1st,
2023,
at
approximately
8:00pm,
my
brother-in-law
was
unfairly
treated
and
subsequently
kicked
out
of
the
establishment.
He
was
attempting
to
explain
his
situation
to
the
manager,
Makaelah
Gibson,
when
two
young
security
guards
intervened.
Shockingly,
one
of
the
security
guards
provoked
my
brother-in-law
by
suggesting
he
catch
an
attitude
with
the
manager,
which
escalated
the
situation
further.
In
response
to
this
provocation,
my
brother-in-law
uttered
an
expletive.
Instead
of
attempting
to
defuse
the
situation
and
find
a
resolution,
the
manager
immediately
sided
with
the
security
guards,
instructing
my
brother-in-law
to
leave
without
any
efforts
to
reconcile
or
smooth
things
over.
Attempted
Purchase:
Before
leaving,
my
brother-in-law
requested
to
purchase
socks
for
his
three-year-old
son
so
that
the
rest
of
the
family
could
still
enjoy
their
time
at
Sky
Zone.
Surprisingly,
the
employees
denied
his
request,
stating
that
they
did
not
want
his
money
and
insisted
he
leave.
Despite
this,
my
brother-in-law
persisted,
emphasizing
that
the
rest
of
the
family
would
continue
to
stay.
Eventually,
the
manager
reluctantly
gave
permission
for
the
purchase.
However,
throughout
this
ordeal,
the
employees
made
us
feel
uncomfortable
by
openly
discussing
and
laughing
at
our
expense.
Unprofessional
Behavior:
Perhaps
the
most
unprofessional
incident
occurred
when
the
manager,
Makaelah
Gibson,
started
dancing
as
if
she
were
in
a
club,
even
lifting
her
shirt
to
reveal
a
tattoo
on
her
stomach.
This
behavior
was
completely
inappropriate
and
detracted
from
the
professional
atmosphere
that
one
would
expect
from
a
business
establishment.
Conflicting
Policies:
Furthermore,
we
sought
permission
from
a
security
officer
to
bring
outside
food
into
the
facility,
which
was
initially
granted.
However,
once
we
purchased
the
food
and
it
arrived,
the
staff
abruptly
changed
their
stance,
stating
that
outside
food
was
not
permitted.
We
informed
the
manager
about
the
prior
approval
we
had
received,
but
she
insisted
we
leave
the
premises.
This
inconsistency
in
policies
left
my
family
feeling
unjustly
treated,
especially
knowing
that
other
individuals
had
brought
in
food
without
any
objections.
Conclusion:
In
light
of
these
unfortunate
incidents,
I
implore
the
corporate
office
of
Sky
Zone
to
thoroughly
investigate
the
situation.
By
reviewing
the
security
camera
footage,
they
will
be
able
to
witness
the
treatment
my
family
and
I
endured.
It
is
disheartening
to
feel
unwelcome
and
unwanted
in
a
place
that
my
children
love.
It
is
my
sincere
hope
that
the
management
addresses
these
concerns
and
takes
the
necessary
steps
to
improve
their
customer
service,
ensuring
a
more
positive
and
inclusive
experience
for
all
patrons.
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