1/5 T L. 1 year ago on Google
We
frequent
this
particular
location
often
and
I
feel
it's
time
to
share
some
of
our
criticism
to
help
your
restaurant
and
team
make
improvements.
I
read
reviews
on
Google
before
writing
my
experience
and
it
seems
like
your
customers
are
making
the
same
complaints
over
and
over
(rude
service,
incorrect
orders,
increase
in
prices
but
quality
is
decreasing,
small
portions).
This
is
disappointing
because
it
seems
like
these
mishaps
and
discrepancies
are
not
being
corrected.
We
don't
want
to
stop
coming
here
to
Chipotle;
we
just
wish
we
could
have
some
good
customer
service
and
quality
food,
like
your
motto
says,
"real
ingredients,
real
purpose,
real
flavor"
and
"treating
your
people
right."
These
are
a
few
of
many
complaints
to
give
you
examples
of
poor
quality
service:
A
young,
female
worker
in
particular
always
makes
us
feel
rushed,
makes
our
meals
look
sloppy,
and
does
not
do
her
job
correctly.
The
grilled
peppers/fajita
were
running
out
and
when
my
husband
asked
if
more
peppers
were
being
prepared
she
adamantly
said
there
were
no
more
peppers.
She
didn't
even
bother
to
look
in
the
kitchen
or
ask
a
manager.
My
husband
had
to
ask
the
manager
and
the
manager
said,
"Yes,
we
have
peppers!"
She
wrapped
up
my
tacos
before
the
peppers
could
even
make
it
on
my
tacos,
nor
did
she
finish
asking
if
I
wanted
any
other
condiments,
so
she
had
to
open
the
foil
up
again,
but
my
peppers
were
still
given
on
the
side.
Messy,
sloppy,
cold.
Another
example:
I've
asked
for
two
chicken
tacos
and
one
taco
has
4
little
pieces
of
meat
and
the
other
taco
has
8
pieces.
How
is
that
consistent
and
how
is
that
going
to
taste?
I
ask
for
sour
cream
and
there's
a
little
dot
on
one
corner
of
the
taco.
You
should
train
your
employees
to
be
consistent
when
making
the
food.
Another
example:
Feeling
rushed
ALL
THE
TIME.
We're
asked
what
we
want
and
before
we
can
even
speak
she
is
asking
"Do
you
want
this,
do
you
want
that?"
All
of
these
examples
and
sloppy
food-making
is
not
part
of
your
value
system.
This
complaint
is
not
to
bash
your
restaurant
and
staff;
we
genuinely
wish
and
hope
this
feedback
is
received
in
a
positive
manner
so
these
things
can
be
fixed.
Please
make
these
corrections
so
your
customers
will
return.
Don't
reply
to
this
post
saying,
"We
are
sorry
you
didn't
have
the
best
experience,
etc..."
The
best
thing
you
can
do
is
train
your
employees
to
provide
the
best
possible
service
so
that
when
we
spend
our
hard-earned
money,
we
won't
have
regrets.
Thank
you.
P.S.
I
tried
sending
this
feedback
on
your
website
and
it
doesn't
allow
me
to
press
send.
You
might
want
to
fix
that,
otherwise
you'll
be
getting
a
lot
more
reviews
on
Google.
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