5/5 Sherdellah D. 5 months ago on Google
I'm
only
giving
this
1
star
for
the
Ox
Tail
Pho.
Other
than
that,
the
customer
service
here
is
terrible.
We've
been
previous
patrons
and
decided
to
give
it
another
try
because
we
wanted
the
ox
tail
pho.
Service
was
lacking
previously,
but
this
time
it
needs
to
be
addressed
and
fixed.
Firstly
the
person
at
the
front
was
rude.
They
ignored
us,
no
waitlist
or
confirmation
it
would
a
moment
to
seat
us.
Multiple
people
kept
ignoring
and
coming
to
the
front
desk
running
tickets,
bussing
tables
back
and
forth,
then
after
8-10
minutes
one
person
finally
reluctantly
asking
if
we
wanted
to
sit.
We
said,
well
yes?
Table
for
3
please?
She
picked
up
the
menus
and
walk
us
to
a
messy
table
but
realized
it
wasn't
clean.
So
she
then
resorted
to
putting
us
at
an
awkward
table
that
blocked
the
kitchen
doors
and
had
a
wall
divider
in
between
the
seats.
We
politely
asked
to
sit
at
the
other
table
that
needed
cleaning,
but
her
face
cleared
displayed
she
was
annoyed,
rolled
her
eyes,
and
told
us,
"you're
gonna
have
to
wait,
ok?"
We
said
that
was
OK,
but
she
left
to
tend
to
whatever
she
went
to
and
didn't
head
to
cleaning
the
table
while
we
were
awkwardly
standing
next
to
other
guest
tables
while
they
were
eating.
We
decided
to
leave
for
her
rude
behavior
and
lack
of
customer
service.
I
regret
telling
people
to
go
here
for
the
oxtail
pho.
I
will
need
to
forewarn
them
about
the
rude
customer
service.
*****UPDATE*****
NOV
2023
Third
time's
a
charm!
As
soon
as
we
walked
in,
we
were
greeted
hello
by
multiple
servers
and
we
were
seated
immediately.
Charles
was
our
server
and
was
courteous,
friendly
and
attentive
to
our
table.
The
food
quality
is
still
great!
Just
note
that
the
large
bowl
just
means
more
broth
and
noodles
(not
protein).
I
just
noticed
the
owner's
response
to
my
last
message
and
I
appreciate
the
attention
to
our
concerns.
We
definitely
felt
the
difference
in
energy,
employees,
and
service
this
time
around
and
look
forward
to
recommending
the
restaurant
to
family
and
friends.