This roach motel is nothing like it’s reviews. We arrived late from a 5 hour flight, my 2 year old needed milk to get to bed so I asked kindly at checkin if we could purchase a small cup from the front desk since they advertise breakfast I thought I would try. The lady checking us in was extremely rude and told me all gas stations sold milk and that I should find one. We went a cross the parking lot dodging several sketchy individuals gathered around cars and went into a Dennys where we paid $5 for an 8oz cup. This was close to 11:00pm. The elevator is full of half cleaned graffiti and struggled to make it to the 3rd floor. Since it was so late and we were exhausted we crashed immediately after arriving to our room. The next morning everything came to light and by everything I mean we realized we slept in bed bug infested beds. We immediately went to the front office and left. We received our money back but the horror of having slept where we did can not be fixed with a refund. I’m disgusted and will NEVER stay at any of these hotels again. The way the manager was so passive about the entire situation makes me wonder how many times a week he deals with this. Absolutely gross and unacceptable!

Rooms were very dirty feeling — carpet was stained, there was a dirty footprint in the shower, and the room had a very musty smell. Unfortunately, I wasn’t able to switch hotels so I had to make do. I bought two room fragrance fresheners. On my second day, I received a call that my water will be shut off for the day because they were doing repairs to a neighboring unit. Okay, no problem. The gentlemen who called me said he would call me back when the water was working again. I received no call. I had all sorts of bugs in my room and cockroaches. After checkout, I phoned in for a tax exemption. I called numerous times and always left with “I’ll speak to my supervisor” and we will call or email you back. They didn’t do any of that, which led to my last final call to gather that info. Just overall, would not want to stay here again.

I have stayed for an extended business, they have been amazing here. Incredibly hospitable in every way! My room always clean and whenever I asked for anything it was done quickly! The staff are very professional! I would recommend this hotel for anyone staying down here!!

Very comfortable , clean and cozy. Nice secluded quiet area. Staff very friendly! Great free breakfast -loved making my own waffles! As a hospitality professional, highly recommend this hotel if you're looking for a nice place to stay and on a budget. Seem to correct any negative comments.

To be clear this is not a 5 star hotel. It is an older well maintained hotel with good staff and clean rooms that is pet friendly. It is just off the highway and coming from the highway you will need to make a u-turn to get to it. The Dennys in the parking lot is excellent. For the money and being only 19 minutes from downtown SD it is a great option.

Stayed here for a month due to water damage in our home and I cannot say our stay has been anything less than exceptional! Great customer service at the front desk and pet friendly ! security walks around at night so we did feel very safe when we had to take the dog out too use the restroom in the middle of the night. Free breakfast ! The breakfast is very simple so do not expect a 4 star meal but definitely perfect to grab some coffee and a small bite to go in the morning they also have waffles on the weekend. Noticed a lot of tourist and families staying here along with some workers on the weekday. Perfect location if you’re a tourist on a budget ! Close to freeways and some great Mexican food. Definitely would recommend staying here :) A BIG thank you from the Meza family

We stayed here for New Year's weekend with our 2 dogs. We loved it. Theres a Dennys in the same parking lot which is convenient. The property is very clean!!! Staff is very friendly. Good size rooms that shield you from outside noise, so must be well insulated. Grab n go breakfast and wonderful coffee. We will be back.

Carpet is very dirty overall. Carpet in the closet was wet. Was told this happened in another unit as well. No resolution. Not sure if the shower is clean. Looks dirty but may be that it's the type of material that always looks dirty. Bed is okay, pillows are terrible. Bathroom is a good size.

Exterior was attractive and the room was clean. Noisy as hotel is close to interstate. I traveled with a parakeet, and it seems LaQuinta has joined the masses of hotels charging pet fees ($20/night!) on top of already high room rates. There are other hotels that charge those fees but lower room rates and better location.

The hotel is old and the pool is dirty. The weather wasn't warm enough yet, so even if you think you're not taking care of it at all, it's too bad. The deposit fee was not canceled on time and I was upset with the staff's responsiveness when I called because of this.

This hotel was very nice and convenient. The room was spotless and upgraded. The breakfast was wonderful with lots of choices. I will definitely stay here again.

The rooms were clean and comfortable, room service provided upon request. Complimentary breakfast served between 6-9 am daily. Coffee, fruits and snacks were always available in the dining room.

Much better than the hotel I stayed at the night before. The two ladies at the front had compassion for my situation. Bed and pillows were comfortable. The water pressure/shower wasn't great, took essentially lukewarm cold showers and water took awhile to heat up. Water wasn't drinkable as well from the sinks. The single reception staff this morning, I was thoroughly NOT IMPRESSED, knowing the day before the ladies said I could get a receipt printed - while this morning he said because I inputed my dad's rewards number (Mind you I did that yesterday to which it switched) with his name on my reservation I supposedly COULDN'T get a receipt. Saying that my Dad needed to be here with his ID, to which then he finally reads the note on my account and hands me it. Then another gentleman walked in asking for another "set" of towels and he asked how many - like shouldn't that be common sense? Please HIRE better staff to have common sense and customer service!

Nice older hotel, glad to know they will do a much needed renovation in October2023. Unfortunately there are biting insects in the rooms. Glad it's pet friendly but some of our pet friend are hosting fleas. Please properly eradicate the parasites in the rooms, you can't look and determine if you have biting insects! Humble yourself please and honor your guest's horrible experience and when someone reports being feasted upon DON'T be saying " oh we make sure we check to make sure no bugs are in the rooms" Really arrogant and irresponsible response. Overall, the hotel has good potential if they get those 40+ year old carpets OUT, thoroughly clean the central air system and the gross drainage system. Special mentioned for Rebecca very well trained in hospitality.

Loved my visit..outstanding friendly staff from housekeeping to front desk..General Manager. Mr Ron Caton delightful friendly welcoming guy.. Family. Friendly had a lovely visit..Thanks La Quinta

The kids that work at the front desk on the day I checked in 10/3/23 are in desperate need of training!!! The manager should be ashamed for hiring them without sufficient training in customer service!!! John and Rebecca on the other hand were wonderful the following day!!! ( 10/4/23) Also it’s old and outdated!!!! It’s in need of serious renovation! I would NEVER recommend this place to anyone!!! #TERRIBLE

The room was clean. The staff were amazing and very friendly. Would recommend.

Staff was very attentive, rooms clean and everything worked as promised. Stay for Breakfast, (was enjoyable). Would stay again should I be in Chula Vista.

FoH staff all seem to be very supportive and coordinated with one another. Clear communication is so helpful. Room was clean, organized, and easy to find. Water pressure in the shower was actually really good, too. Seems to be really convenient location too, right off the 805 and close to great restaurants and grocery stores.

We researched all reviews for all hotels near by (without an unreasonable rate) I was tired of looking then we found la Quinta in Chula Vista! Everyone at the Front desk was super super nice, in person and over the phone 💯 at check in and also at check out (sorry I am bad with names but at check out it was Rebecca) Room was very clean thanks Elizabeth (housekeeping) Breakfast is good waffles, fruit, yogurt, cereal, baggels, toast, juice, coffee Pet friendly, I was worried we were near the elevator but it wouldn’t loud at all. And there are some beautiful flowers outside I would love to know the name is someone reads my review 😂 Everything was great! Thank you!

Obviously older hotel, rooms were well kept though. The freezer was completely frozen over, so had to sit for almost an hour with a blow-dryer to remove the ice so that our food and drinks would actually stay cold (these types of refrigerators do not stay cold if frozen over). My bed was nothing to brag about, but I slept ok. My brother unfortunately had a bed, in the same room, with a completely sunken in middle. A very clear at least inch difference from the middle of the bed to the edges. Aside from that it was clean and enjoyable for our 3 day stay. Booking can be misleading though. Upon booking one room was $20 more per night without explanation. Upon arriving we discovered that was because one room booked was actually a one bedroom suite with a living room and washer/dryer. My parents took this room, and that was where we would all meet to hang out, so it was nice, just very unexpected.

Absolutely love it .. Super friendly staff. Super clean and beautiful rooms. The beds are so comfortable. Prices are great.. Dennys out front is a plus.. Great food.. I stay here often..

My husband and I stayed on the second floor, we were shocked on the way our room was, TV did not work, phone to call office did not work, the maids knocked on our door 4 times prior to us checking out, which was frustrating check out time was noon. Upon arrival we noticed roaches in the bathroom, the shower was so close to the ceiling like it didn't go there. There was no fire alarm as it was over the shower in our room. We both woke up at 3 am for no reason. Upon leaving we noticed bites on our body, face, neck, legs. We were disgusted.i would not recommend this hotel to anyone

I got a great rate with my points from Wyndham. It is clean and friendly. The continental breakfast is great lots to choose from! The one thing that I don’t understand is there are no fans in the bathroom.

Nice hotel with good service. Breakfast wasn't very good but what else to expect from a 3 star hotel. Overall very happy with the experience free parking and breakfast was included in the booking. Very good for price.

Clean. Maintained. Secure. Quiet. They offer a great breakfast. There's an adjacent Denny's. There's a gas station nearby, as well as a BK. Right next door to the mall and the freeway, as well as Bonita itself. Have stayed several times happily. Will return.

Rooms were nice, there's a stale/mildew smell in the room. So I went out and bought a bottle of bleach and its smelled great after the bleach cleaning but still NEEDS deep cleaning in the bathroom and deep carpet cleaning. Do not walk barefoot on carpet. Pet friendly, there's a grass area complete with poop bags and trash cans. Front desk person was very professional and courteous. Breakfast is continental and ends at 10am. Will absolutely stay here again.

Great experience! Very clean hotel with super helpful stuff. Close to 805 and minutes from the beach. Great breakfast and a Dennis in front. Pet friendly as well. Loved the stay!!

Stayed there for work, reservation was 12 days not once did they clean my room or bring fresh linens. I also got a call from the front desk on behalf of the supervisor 3 days after I had checked out asking me to come back to the front desk or call them the next time I was coming back. At that point, I was back in AZ 6 hrs away. I informed them I didn't know if/when I'd be back and they started asking further probing questions - if I had gotten all my belongings out of the room, then asked if my sister had checked out. I'm not sure who told them I had a sister or the supervisor got the idea that I had one, as I've been an only child for the 32+ years I've been alive, or why they thought it was professional to even ask that. I'm still flabbergasted about that call and don't know why it happened, as they hung up after that. I've never received these kinds of calls at any other hotel I've been to, and I travel a lot.

If you just need a place to stay it’s good enough. Basic space. Great a/c & heat. Heated pool. Further details include Pros •Spacious •Clean rooms •Good bathrooms w/ tub •Kind staff •Comfy Beds •Dennys next door and Burger King across the street Cons •Noisy construction all day •In the mornings you might hear weed wackers/leaf blowers •Parking near your room can be difficult •At night without AC on all you hear is cars on I-805 •Very small freezer portion in fridge •Must pay like 2$ for each load of laundry •Laundry is in inconvenient location •I’ve had to remind staff to do room service after scheduling it at front desk •Very difficult to get a normal hot shower. Either burning hot or very cold •Placard on the door says a safe May be provided to your room upon request. They have one at front desk but can’t provide one to your room

Great mid century modern hotel in North Hollywood area, super close to Universal Studios and Citywalk. The on-site restaurant (the Front Yard) is top notch. Nice Lather Amenities. Would like better customer service and other boutique touches (eg water bottle or personal welcome card) to make this a 5 Star review. Still a great option in LA!