SDCCU Chula Vista Branch image

SDCCU Chula Vista Branch

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😠 Cynthia Valencia Cruz and the teller that helped me were extremely rude and unprofessional. The teller was upset because I asked to do additional withdrawal from my account. I may be wrong but the customer may withdraw whatever amount they may like. I explained to them I was traveling and needed t... People often mention account, credit, SDCCU, bank, card, time, score,


Address

303-1 H St, Chula Vista, CA 91910, United States

Website

www.sdccu.com

Contact

+1 877-732-2848

Rating on Google Maps

2.50 (38 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 9 am to 5 pm
  • Thursday: 9 am to 5 pm
  • Friday: 9 am to 5 pm
  • Saturday: 9 am to 2 pm
  • Sunday: Closed
  • Monday: 9 am to 5 pm
  • Tuesday: 9 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: account (23) credit (19) SDCCU (14) bank (13) card (12) time (9) score (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 pearl a. 6 years ago on Google
    Cynthia Valencia Cruz and the teller that helped me were extremely rude and unprofessional. The teller was upset because I asked to do additional withdrawal from my account. I may be wrong but the customer may withdraw whatever amount they may like. I explained to them I was traveling and needed the extra money but they wanted to do additional paperwork. I said nevermind. I am in a rush so I will just get it from the atm. She said if there no illegal activities going on, it shouldn't be an issue. I again told her I am in a rush so she asked me where I worked and my profession. Why will she insinuate that. I guess African Americans should not be banking with this bank because they will look suspicious withdrawing huge sums of money from their account. If I was Hispanic, my experience would have been different. I am a proud veteran who has served for 18 years and to receive this kind of racial profiling from a bank , it is totally unacceptable. I will stop doing business with SDCCU and ensure I spread the word about my experience
    7 people found this review helpful 👍

  • 1/5 Rafael Buelna (. 3 years ago on Google
    SDCCU is a good credit union but there is a problem. The parking structure at this location used to have 2 entrances, one on H street and the other on 3rd. Because of a new building the only entrance now is the one on 3rd avenue. If you want to visit the bank and you are driving west on H or north on 3rd there is no easy way to get in unless you drive north on 3rd several blocks and do a nasty U turn and then drive back. I now try to avoid this branch as much as possible to avoid this mess/.
    3 people found this review helpful 👍

  • 1/5 Adam J. 6 years ago on Google
    Credit cards wise is the worse. don't even try to open credit card there, their APR is 19.99. My credit score is increasing and never missed payment, they never bothered to increase my credit line or drop APR rate. I wouldn't recommend it to any one else. During that period other credit cards from other banks increased my credit line and their APR average 6-13%.
    3 people found this review helpful 👍

  • 1/5 Denise F. 3 years ago on Google
    They keep blocking my card. There’s money in my account. Tried to use my card at one store this morning for around $12, it went through fine. Went to another store in the same mall, it got blocked for a transaction that was around $20. Called card services on a Sunday, they verified my transactions. They removed any blocks on their end. Tried to use my card again and it didn’t work. This happens all too frequently with my debit card and I’m tired of it. They already gave me a new card and had me update my pin to prevent this from happening and thus far it hasn’t worked. My ability to use my card is very sporadic. This is the era of modern technology right? I shouldn’t have to carry cash on me for everything. Debit card usage is a basic everyday thing. I’m over it. Opened an account at Chase when I got home. Skip this bank, their technology is awful.
    2 people found this review helpful 👍

  • 1/5 P R. 9 years ago on Google
    SDCCU ran my credit score when I inquired about opening a checking account. They were not straight-forward in asking to do so but rather used indirect and misleading language to obtain general permission for allowing credit checks in regards to " various applicable business matters only" without indicating that it would take place immediately as part of the approval process for opening an account. This was absolutely ridiculous and unnecessary as I was not requesting a loan or credit line of any sort. I've never had to have a credit check to open a checking account before and I believe they were profiling me. As a result they will never have my business and I recommend anyone who does not appreciate such unwarranted and under-handed treatment to avoid them as well.
    2 people found this review helpful 👍

  • 1/5 Raylene Creates (R&D S. 6 years ago on Google
    I like banking with SDCCU, but this particular branch I am leary about, because, when I deposited a $200 check and with-drew a $100 somehow my account shown I only deposited $100 and withdrew the $100. Shortening my checking account to the negitive, which I was charged and paid for from having monies pulled from savings. I went to a different branch when I recieved notice of the over drawn of this transaction, to speak with a manager. I was helped and got it straightened out, at least the missing other $100, but not my overdraft transfer fee :(
    1 person found this review helpful 👍

  • 1/5 Faye M. 11 months ago on Google
    Really frustrated , had to update my married name. The bank issued me a new credit card and debit card. Not only do they no longer do cards in person but they also no longer allow you to customize your pin. I am tired of how outdated SDCCU is. If EDD cards can allow us to customize our pins , SDCCU should reinstated their customizable pin feature. Also in December our account was hacked , an unknown phone number was added and there was a large ACH withdrawal was scheduled. I still have yet to hear a resolution to that and an explanation as to how my account was hacked.
    1 person found this review helpful 👍

  • 3/5 Jacqueline G. 1 year ago on Google
    I love SDCCU and am pleased with everything except for a credit card that I applied for. This is the second time I apply for one and I don't get approved. I have an account with this bank, my credit score is good, I have a car loan with SDCCU and always make my payments on time. I would like to know the reason why I'm still not getting approved.

  • 1/5 Habib S. 2 years ago on Google
    Had to deposit to a teller yesterday. Worst service ever. Do you guys actually interview these people for common manners ??

  • 1/5 Fernando Z. 7 years ago on Google
    I had an issue with my account was overdrawn , i went to fix it immediately only to find that they gave me lots of fee's that they cant remove even thought is SDCCU 's fault for not stopping the transaction to go thru. they gave me limits after that even though i have been a long time member and it was a 1 time mistake. Terrible service, managers that don't really care.Really unprofessional in general on this location only. I went to contact customer service number multiple times,they decided to cancel my account.Because of that issue im ok to cancel my account and keep using Chase Bank. The manager at this store is Melisa Preciado, really unhelpful.

  • 1/5 Zach L. 1 year ago on Google
    Very poor customer service! The manager Claudia needs to make a swift career change to somewhere where she does not have to interact with customers, perhaps a prep cook at a fast food restaurant would suit her well.

  • 2/5 Ana J. 1 year ago on Google
    I had an auto loan processed through a dealership years ago when I purchased a car. All the paperwork was done at the dealership, and I would get monthly statements from SDCCU until my car was paid off. But, I also received monthly Savings statements for an account of $1 that I never opened. This was my first time stepping inside a SDCCU branch and I came with 2 purposes. I wanted to know if I did have a Savings account with them and if I could open a Checking account. I arrived about 10 minutes early to the appointment. The person at the front desk had me sign in and then had me go up to the front with her to go over the account options and to sign the paperwork. Now, I have opened bank accounts with other institutions before. This was the first bank where I had to stand the whole time while she typed away at the computer. At other banks, I would be seated at a person's desk and we would review the intents of the bank accounts. Other banks also would turn their desktop screen towards me so I could read the Terms and Conditions before signing. The person who attended to me at her desk had her computer facing her the whole time. In fact, even if she had wanted to, I don't think the layout would have allowed for her to turn the computer to face me. Instead, she verbally told me some conditions and had me sign an electronic signature pad. When I entered my SSN for the credit check (which other banks did not require when opening accounts), I specifically asked if this was a soft inquiry because I didn't want my credit score to be affected. The banker did affirm that it was a soft inquiry. Well, she lied because it did show up as a hard inquiry affecting my credit score. The bank itself was neat and quiet but the organization and the banker I interacted with are not transparent with their clients. I'll keep the account open because it does help me manage different savings when they're in separate bank accounts but there's something off with SDCCU. Tl;dr: They'll run a credit check affecting your credit score if you open an account. I still don't know how a savings account was opened without my approval. They aren't as customer oriented as other banks. Fees are low if you enroll in eStatements and they do offer better ROI for CD's. Be careful when dealing with SDCCU.

  • 1/5 Omar C. 1 year ago on Google
    It's Friday, why are there only 2 tellers working the counter? Last time I was here there was also 2 tellers it took me 30 minutes to be helped but there was only 2 people in front of me...

  • 1/5 Ryan C. 6 months ago on Google
    Do not bank here, this place only wants to make it more and more complicated for those who bank here. Between changing addresses, not offering physical debit cards in the credit union, the lies and script they tell and read to you over the phone when theres an issue, only takes more of our valuable time and frustrates us beyond belief. One of the managers named Irvin is a complete liar. I’ve been a member of SDCCU for 16 years, and today I’m closing my account here.


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