Panchos Authentic Mexican Grill image

Panchos Authentic Mexican Grill

Mexican restaurant

Informal counter-serve eatery offering Mexican classics such as burritos, enchiladas & tacos. People often mention burrito, order, service, good,


Address

933 Otay Lakes Rd, Chula Vista, CA 91913, United States

Contact

+1 619-482-8203

Price rating

$ $$$

Rating on Google Maps

3.50 (213 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 7 am to 11 pm
  • Thursday: 7 am to 12 pm
  • Friday: 7 am to 12 pm
  • Saturday: 7 am to 12 pm
  • Sunday: 7 am to 11 pm
  • Monday: 7 am to 11 pm
  • Tuesday: 7 am to 11 pm

Featured Reviews


Frequently mentioned in reviews: burrito (8) order (7) service (7) good (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Allyson G. 7 months ago on Google
    Came to Panchos today for a breakfast burrito to-go. I ordered the chorizo burrito. The potatoes were way undercooked and there was eggshells in my burrito. I instantly became sick and lost me appetite after that. I instantly felt very nauseous. I’ll probably never order here again. So gross & disappointing!!!
    2 people found this review helpful 👍

  • 3/5 BossaNossa1 1 year ago on Google
    Hello, I really like the taste of the carne asada quesadilla. And I am glad that I can dine-in now! However, the issue I have is every time I go to eat at the restaurant the music is so very loud. simultaneously there are two types of music being played? The kitchen has their music way too loud and then there's the music videos in the dining area? It doesn't allow for a "comfortable" dining environment... All I ask is for one style to be played and the volume of the music to be at a nice level... Thank You! and I look forward to dining in there again. God Bless!
    2 people found this review helpful 👍

  • 2/5 D V. 1 year ago on Google
    Barria was chunks of tough meat. Carne asada ok. Caldo de res ok but meat tough. So dissapointed.
    1 person found this review helpful 👍

  • 1/5 Paulette G. 10 months ago on Google
    This location sucks. Walked in said hello &stood aside while my mom ordered. She recieved her cocktail (she was starving) &about 10min later she asked if mine was on its way...they never put in the order correctly and my mom said 2 cocktails twice but had only been charged for 1. They brought mine out& we had to fix our cocktails due to having no flavor(shrimp boiled water flavor). The shrimp was tender like it was undercooked or old. I asked my mom after about 3-4 shrimps & she agreed there was something off. I got up to explain that the cocktail didn't taste right &I took the hint when they accused me of being hungover & they were trying to convince my mom that i was a liar. I did not pay for my cocktail that I did not eat and didn't let my mom pay either cos they were trying to get us to pay for rotten sea water and bad service 😆 I gave the cashier the same attitude they provided me with... great customer service👏Retrain your peoples!
    1 person found this review helpful 👍

  • 5/5 Sarah L. 10 months ago on Google
    These guys are great!!! My family has been coming here for 25+ years and it never fails to satisfy. Check out this fish taco plate!!!
    1 person found this review helpful 👍

  • 1/5 Marco G. 1 year ago on Google
    Had a Big Breakfast Burrito and a Bacon Burrito delivered. Immediately knew something was off after a few bites. Threw them out after opening for further inspection. The potato chunks in both burritos were undercooked and were way too big...bigger than an iPhone charging cube. And because the chunks were so big...both burritos hardly had any egg, cheese and meat. Which explained why every bite was a hard chalky potato. The little bit of ham in the Big Breakfast Burrito looked like sliced deli meat. Clearly wasted my money here.
    1 person found this review helpful 👍

  • 5/5 Brendan V. 1 year ago on Google
    I'm pretty picky and have high standards for taco shops since the competition in San Diego is pretty fierce. This place impressed me with their carne asada and shrimp burrito, (the exact name escapes me). The shrimp was very fresh and cooked perfectly. It was absolutely delicious. On a return visit I got the California burrito and it too passed my most fundamental test, that it had guacamole as a standard ingredient, and the overall test: it too was delicious and fresh tasting. By all other measures this place seems like any other taco shop, but it was recommended by a local guy who knows the best eating spots, and it seems his judgement is correct: this place is very good and worth trying. My work has brought me to this area for a while, and I will be returning to this place to eat at least once a week.
    1 person found this review helpful 👍

  • 1/5 Chris E. 1 year ago on Google
    Hard pass. I wanted to give it a chance despite the bad reviews, but this is one place where the bad reviews were totally right. Tasteless carne asada, overcooked fries, even the salsa was bad. Never again
    1 person found this review helpful 👍

  • 5/5 Edward L. 2 years ago on Google
    I had given up on trying to find some really good Menudo. Until I came across Pancho's Authentic Mexican Grill!! This Menudo is real Menudo!!!! They know to include Red Chile Sauce in their Menudo, with onion and cilantro!! Perfect for this cloudy and cold day. I'm so glad and thankful. Please don't change a thing on this Menudo!! And Doris the Order Taker/ Cashier is very nice and has excellent Customer Service Skills!!
    1 person found this review helpful 👍

  • 1/5 Ofelia C. 2 years ago on Google
    Horrible customer service and the food absolutely disgusting, Don’t recommend this place!
    1 person found this review helpful 👍

  • 1/5 Pam L. 1 year ago on Google
    UPDATE* The manager contacted me and was very courteous. I completely understand bad days and new employees. Very amicable and nice person. Life does happen. Ordered through Grub Hub and my order was picked up and delivered promptly. Awesome service from them. Don Panchos on the other hand left out a full burrito totalling 13.99 plus tax and when called promptly told they would not make one and to contact Grubhub. How is making an order on Grubhub and the restaurant not providing the correct order, the delivery persons fault. We're in Covid times so they aren't allowed to check the order. I will be speaking to the manager about their management staff as well as how they go about handling complaints.

  • 3/5 MOONBABY P. 5 months ago on Google
    Wish the food was served hot...instead of lukewarn...nothing worse than a cold enchilada and having to put in microwave when you get home.

  • 5/5 The Craic P. 4 months ago on Google
    Chorizo with eggs! They will serve breakfast menu during lunch. I ordered it on a plate with tortillas on the side. Cooked just right. Nice service, ample portions. Salsa is so good. Their condiments include fresh lime wedges, radish, onions, cilantro, and multiple salsas. I will definitely be returning with my whole crew 🦜 yar!!!

  • 2/5 Ryguy 7. 1 year ago on Google
    Paid $7 for a bean cheese burrito, It was average size compared to most Mexican food places. The tortilla was still cool, the beans warm, with cheese not fully melted. The worst part was the many pieces of charcoaled meat in it. Glad I didn't tip, and the servicer seemed to treat me like I didn't matter after that. Won't be my lunch spot so many better Mexican shops in SD.

  • 1/5 K T. 5 months ago on Google
    So, my wife ordered surf & turf fries. The fries were EXTRA crispy, had bacon in it. Asked for NO guacamole, wanted it on the side and add pico de gallo. This is not the first time this has happened..Guess they don’t care about the take out costumers. Last time getting anything from there. They should be OUT OF BUSINESS!

  • 1/5 Halo P. 8 months ago on Google
    I asked specifically if their Pollo was shredded they said yes and not to my surprise… Not shredded. Paid almost $12 for two tacos that look gross, tasted gross, and were not what was described a.k.a. Not what I paid for.

  • 1/5 Ben H. 2 years ago on Google
    Carne Asada was terrible very very salty zero flavor. service was worse then the burrito

  • 5/5 mike t. 1 year ago on Google
    My newest favorite Mexican restaurant 😋 Burritos 🌯 were stuffed. Got me stuffed..lol

  • 1/5 Bryce 1 year ago on Google
    No salsa verde provided and even paid extra for it. Very boring food.

  • 5/5 Arrow G. 4 years ago on Google
    I was hungry and decided to get some Tacos to go. Oh my, this was so good and the customer service was great. I will Be going again to try other items.

  • 1/5 Mike M. 2 years ago on Google
    Salty and oily. Meat felt old and chewy

  • 3/5 Lupina M. 2 years ago on Google
    My enchiladas were not good they are better at panchos third Ave

  • 3/5 Hasan H. 2 years ago on Google
    To be honest I used to love there food . It’s so yummy when you eat it there or in your car lol I think eating while warm it’s the secret . I order it as a delivery today but wasn’t good as I used to eat it before . Maybe because it wasn’t warm .

  • 5/5 Pharaoh X. 3 years ago on Google
    Been here for take out 3 times in the last 2 months. I got the carne asada mini tacos every time. They are super good. The cashier has never seemed rude to me so I am surprised at all the low ratings. I will definitely be going back there... actually this review is making me hungry, might go right now.

  • 1/5 B B. 2 years ago on Google
    My daughter woke up throwing up from this place… definitely our 1st and last time here


Call +1 619-482-8203 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Alcohol
    • ✓️ Cocktails
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Small plates
    • ✓️ Late-night food
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway

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