Poor gate hours and extremely ironically so. I was attracted her because they supposedly offer 24/7 access, but then I got here with my stuff and I was told, "well that's only for businesses." I was like, that's too bad, but at least I have a business I can put it under, right? Wrong again, they didn't have any vacant units, and rarely ever do. Being tight on time for the day and needing to return my rental truck I stored here anyway, just to realize the m-f GATE HOURS are from 8-5:50...meaning you have to be done with your stuff and out of there by 5:50 or guess What? They try and charge you a $150 CASH FEE for late exit. Can they even force you to pay cash for such a fee when they can accept card??? Not to mention there are a dozen other fees that you can have for would be ridiculous instances...and they're not simply $5 or $10 fees either. Clean facility, but you never have access to your stuff.

We arrived at our scheduled time and the person working the desk informed us that our truck wasn't available and pick-up had been moved to another location. We were not informed of this ahead of time, and the person "helping" us couldn't even tell us where the new pick-up location was and didn't try to help at all, just sort of shrugged his shoulders. I'm not a person who leaves negative reviews for no good reason. This was unprofessional.

I have had a storage unit here for more than 10 years. I have a ton of stuff that I haven't seen in years. Furniture, clothes, 8 boxes of my skinny clothes, gym equipment, an Egyptian mummy, and other valuables. Actually, I really don't remember. But I digress. I have had numerous interactions with the staff and management of this place. They are absolutely top notch. They are always nice and respectful to my needs. The units are clean bug free and have lights with a timer. I have had storage units at other locations even the one two blocks away. None can hold a candle to this place. I feel confident my stuff is safe and secure. The staff is incredible from Carlos in the office to Debbie the manager who in my opinion is the greatest asset to this business.

All the employees were great, friendly and always offered a bottle of water when ever needed. It's small things like that, very much appreciated especially during the summer months! Thank you! Also very clean inside and out! Great location for Eastlake area. Yes highly recommended!

They are awesom, love the service I have rented here in the past and great customer service!

They came in handy during a very stressful move. They provided a level of security and customer service that went above and beyond. I am very happy with their service and I recommend it whole heartedly to fit any potential storage needs

After shopping all of the storage facilities within a 2 mile radius, I chose the Eastlake Self Storage for a couple of reasons: they had an answer for every question that I asked, and some that I hadn't even thought of. The facility itself is very well kept, and every single person on staff was professional and friendly. The combination of the intro special, competitive low rate and great service made it a no-brainer! Thank you Eastlake Self Storage

Staff was very welcoming and friendly. Place is clean and well maintained. This place works great for me in many ways. I never had a problem with door codes. They have great special and make it much easier for people who need to use it, and they remove the stress. I cannot express my gratitude enough. Such an amazing experience and would definitely recommend!!

Had to find a place in a pinch. Carlos was super helpful and walked me through the entire process. He made it easy for me and I felt very comfortable storing my things there. Very clean place, friendly staff, great pricing...what more could you ask for? Thanks Carlos!

I rented a space for about 6 months and had absolutely no complaints. The staff is very friendly and helpful, the facilities are very clean and easy access. I would definitely recommend to anyone looking for a reliable and safe place to store their belongings!

Excellent customer services! 24 hour On-site management. Easy online reservations and application. Extraordinary value with amenities. Cleanliness, ease of use and Safety/security at an unexpected levels!!!

Very helpful and polite staff. Great rates and deals when renting here.

Super helpful and friendly staff. Very clear with costs and rules. Easy location.

Everything was exceptionally well and had such a great experience. I wouldn’t hesitate in recommending you to my friends as my friend recommended me to you guys. Thank you for everything. You have such a great team and ultimately great customer service.

Great place. Super professional. Very helpful. Highly recommend.

Eastlake Storage is cleaned and well maintained. The staff has always been very friendly and helpful.