Banter by Piercing Pagoda image

Banter by Piercing Pagoda

Jewelry store Jeweler Gift shop Jewelry designer Diamond dealer Ear piercing service Body piercing shop

😠 I normally try not to leave negative reviews, however this is by far the worst experience i have ever received. First I stood in line to be helped for over 45 minutes. The sales associate Christina was very rude. She even skipped over me to help another customer. My 4 year old son attempted to sit i... People often mention experience, Justice, rude, customer, service, amazing,


Address

3030 Plaza Bonita Rd K - 94, National City, CA 91950, United States

Website

stores.banter.com

Contact

+1 619-475-2956

Rating on Google Maps

4.20 (84 reviews)

Open on Google Maps

Working Hours

  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 9 pm
  • Sunday: (Easter), 11 am to 7 pm, Hours might differ
  • Monday: 10 am to 8 pm
  • Tuesday: 10 am to 8 pm
  • Wednesday: 10 am to 8 pm
  • Thursday: 10 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: experience (10) Justice (7) rude (6) customer (6) service (6) amazing (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 britney s. 2 years ago on Google
    I normally try not to leave negative reviews, however this is by far the worst experience i have ever received. First I stood in line to be helped for over 45 minutes. The sales associate Christina was very rude. She even skipped over me to help another customer. My 4 year old son attempted to sit in the seat as he had been standing for a while she proceeded to tell him that nobody could sit there unless they were getting their ears pierced. There was nobody in line to get their ears pierced at the time. There was even another child sitting in the same seat prior to my son and she never said a word. I cannot believe how bad this service was at this location. I would recommend that you find another place to search for jewelry as this place does not seem to have the best customer service skills. Once again I would not recommend.
    2 people found this review helpful 👍

  • 1/5 Chris L. 3 years ago on Google
    Customer is HORRIBLE. SO rude and uninviting. Lady with the curly hair did not greet me and ignored me. Rude rude rude don't waste your money on this unworthy place. If you see the lady with the big unruly hair RUN. They don't even deserve one star. The lady saw me standing there for 15 minutes and even when she was doing ABSOLUTELY nothing she still ignored me. Only time she said something to me was when she yelled at me to not touch the glass. The owner needs to check their people. They just lost a customer. THE LADY WITH THE UNRULY NEEDS TO BE FIRED. SO DISRESPECTFUL!!
    1 person found this review helpful 👍

  • 5/5 Carolina H. 1 year ago on Google
    Carmille & Edrian are awesome. Very professional. They both have lots of patience and great customer service. I will come back and deal with them both. Thnx both of you for your help.
    1 person found this review helpful 👍

  • 1/5 Jenny m. 1 year ago on Google
    I wish i could leave no stars, I Had a horrible experience on customer service with one of the employee’s name Liz, she was rude the entire time i had came in. I just wanted to get some earring for me and since the beginning she gave me attitude, almost like had a hurry. Hopefully Leaving this review will make a difference in this store’s customer service.
    1 person found this review helpful 👍

  • 5/5 Simone S. 1 year ago on Google
    I came here not long ago and I got the best service. Justice was funny and kind and was able to explain things and the prices clearly and thoroughly and it was just amazing. Thank you Banter!

  • 5/5 Alexandra M. 6 months ago on Google
    ⭐️⭐️⭐️⭐️⭐️ Camille and Stanley. Very educated, Professional, and kind individuals. My experience was very good thanks to them! (:

  • 1/5 Jessica N. 9 months ago on Google
    Arrived here at 4:30. Saw the sign and walked around to wait. It is currently 5:15 and no person in sight. Frustrating and disappointing sums this up.

  • 5/5 Gisela Z. 7 months ago on Google
    I have never had an amazing experience like I did today with Carmille!!! She is amazing in ever aspect of the word!!! So glad she is a Manager !!! Because thanks to her and this amazing experience I will be coming here more now! Thank You Hun!! ✨

  • 1/5 bagchasinj 11 months ago on Google
    a team member had a mad tone and a super bad attitude and i had a bad experience, i believe her name is liz

  • 5/5 Leslie T. 1 year ago on Google
    Justice was very enthusiastic and patient with helping me find Jewelry I like. I definitely would like to go through her for future purchases

  • 5/5 EARLYN G. 1 year ago on Google
    Carmille and Liz were so helpful and just awesome. They made the experience fun and at ease. Thank you! I enjoyed the time talking to these ladies and their beautiful work.

  • 5/5 Dominican F. 1 year ago on Google
    Justice was awesome. She made my whole buying experience easy. I will absolutely come back

  • 5/5 Free Throw M. 1 year ago on Google
    Justice Sellers is amazing she got me a line of credit with the store and me and my lady are so pleased. She’s Top shelf in my book. We’re so happy!!!! 5 stars Angel 5 STARS!!!

  • 5/5 Isabel V. 11 months ago on Google
    Justice was AMAZING! i am not exaggerating & i never do reviews but she was that good. definitely took the time with me, and was super friendly. the best experience ever and exactly what you want when someone is handling your ear. thanks justice! <3

  • 1/5 Jenna A. 2 years ago on Google
    I tried to take my daughter to get her ears pierced and the girl was so rude. I used to love this place, but I really did not like the way the girl treated me! She wouldn’t even show me the different styles, I don’t know why they weren’t on display. Not sure if she was just lazy or having a bad day, but I wouldn’t trust this place to do a good job piercing my child.

  • 5/5 Charlotte P. 2 years ago on Google
    Ashley is an excellent guide in helping decide which ring is right for you or your loved one. We had a great experience here with all of the associates. Highly recommend no matter your budget. I went in with an idea of what I wanted and they helped me find something similar that was even better than I imagined and fit my other piece perfectly.

  • 5/5 John V. 1 year ago on Google
    justice was very nice helping me pick out my piercings and she did a very good job piercing my ears

  • 5/5 Joseph King G. 1 year ago on Google
    Justice was a wonderful worker and did an amazing job she my pierce my ear and now I look fly come get your piercing now!!

  • 5/5 Eusebio Z. 1 year ago on Google
    Justice was a great sales associate, she was busy and made sure she accommodated everyone even when she was working alone.


Call +1 619-475-2956 Open on Google Maps

Amenities


  • Payments
    • ✓️ Cheques
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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