Customer service was amazing throughout and the food in the Lake Room restaurant was superb (better than The Europe Hotel in our opinion). Fabulous spacious bedroom room opening onto a terrace. The heated stone beds in Spa to relax on after daily activities were superb with 3 types of Sauna to choose from. Also having a pool and Jacuzzi, this hotel is worth the money. Maura in Restaurant /Bar Management really stood out by ensuring we had a memorable and enjoyable stay. We really did get the feeling staff were looking for ways to ensure all guests had a wonderful time, well done guys!

We went there for a birthday afternoon tea. The mountain view from our table is fabulous. And there's a peaceful aura around the hotel, it's so relaxing. The staffs are all lovely people,all smiles and so helpful. They made the birthday celebrant feel so special at no extra cost. And that was really sweet 😍. There's plenty of parking spaces too.. Will love to spend a me time weekend there😊

In November of 2022, I was traveling with my family in Ireland. We had decided to go see a lookout right near this hotel. Unfortunately, while parking, our rented car had gotten stuck in mud. We couldn't get it out, so we walked across the street to ask for any help. The people working the front desk were so kind, and they sat us down to give us hot chocolate, while some of the men from the staff went to pull out our car. While inside, we have the chance to look around and it's very beautiful inside. They are some of the sweetest people we have ever met, and you should definitely go stay!!

I am an event planner that brought 92 people to Aghadoe Heights from the U.S. We had a wonderful time at Aghadoe. The view is breathtaking. The service was phenomenal and the rooms were amazing! I still have guests commenting on how comfortable the beds and the bedding were. I would absolutely take another group here.

Avoid this hotel with its generic, unremarkable rooms/service typical of all-inclusive resorts or lower-end cruise ships. We just returned from a lovely two-week Ireland trek and found fabulous places to stay and hospitable Irish staff everywhere . . . but here. I can’t fathom how this place receives 5-star reviews. The generic rooms were not soundproof; hallway doors slammed all night long and the plumbing made middle-of-the night moaning Myrtle sounds, too. The room’s cheap Ikea-like furniture seemed far from 5-star. Our room's lake view was nice, but every day the staff returned the chairs to inward facing! Who wants to gaze into a generic room, back to the lake? At Ballynahinch Castle Hotel (Connemara) their sumptuous out-ward facing chairs allowed riverside views. (*I ecstatically recommend Ballynahinch). Our balcony area at Aghadoe Heights was a decent size, but without a side table, we had to balance coffee/book on our laps when the weather allowed us to enjoy that area. The lake view was lovely, but know that this view looks, first, across a busy roadway (see photos). The only positive I can think of about Aghadoe Heights’ room was its pretty good towels. As for staff, an enthusiastic young man the last few days at breakfast was friendly & helpful--an outlier. Other hotel staff seemed to want to be anywhere else. The surly host who seated us for breakfast each morning seemed bothered by guests arriving. Once I came down first and asked not to order from the prepared menu until my companion arrived. No one took our order for forty-five minutes after we were both there. (The breakfast buffet and prepared fare were akin to unremarkable Hyatt quality.) The completely inexperienced front desk staff responded to questions with actual deer-in-the-headlights stares. The only time I was annoyed over the entire two-week trip involved us trying to get a cab from to dinner. When we returned from driving the lovely Dingle area, we hoped to freshen up, then return to the lobby 35 minutes later to catch a cab for our Killarney reservation (*Harrow—lovely fine dining). We asked the two reception staff members to order us a cab for a specific time (we stated the time two ways: 19h50 and 10 minutes to 8). The skinny young man repeated our request, then failed to order any cab. I have no idea if he did not understand our request (he didn’t ask for clarification), did not know how to order a cab, or simply got side-tracked—he gave us no explanation when we came down for our ride; he skedaddled quickly from the reception area, leaving a different staff member to fix this. No cab arrived until 8:30 (so we were late for our reservation). The friendly driver told us that requests for pickup at the hotel should only take about 15 minutes’ time to fulfill. All told, the staff perplexingly flubbed this simple task. Similarly, two times during our 4-night stay, I hoped for a to-go cup of morning coffee at the apparently open coffee service near the entrance, only to find no coffee available (having to toss a clean cup that I’d tried to fill and only obtained drops). One of these times was 7h30ish when I went for a walk toward the lake, so not late-morning hours. Simple things that should be expected in a 3-star hotel were amiss. Strangely incompetent staff. Green-washing signs abounded, but no room recycling bin or front-desk recycling. We were excited to enjoy a hot-tub, but the pool area was dated. We enjoyed the nice thermal spa & its hospitable professional staff, as well as the sea scrub with seaweed bath. I would give it 4-stars (5-stars goes to places like San Montano at Ischia or the Gellert or Rudas spas in Budapest). We chose not to eat dinner here after being unimpressed with their whiskey offerings and the cruise-ship look-alike dining area.

Very disappointing. My boyfriend and I decided to splurge on a 2 night stay here last week, as we do once a year. This was the first 5 star we stayed in that let us down. The only nice thing I can say is that the front of house staff were lovely (Erin at reception in particular was very sweet). We paid mad money for the stay because we expected 5 star quality. Unfortunately we were given a dull, dated room with old hard robes and no view. I called to reception to asked for another room with ideally a nicer view of the mountains and I was told it was 50e supplement per night. Which I felt was ridiculous considering the price we already paid on the room and 2 spa packages. The food and drink was over priced, and a few orders were forgotten about sadly. I was particularly disappointed in the back of house reservation team. I spoke with Jacinta who had a very rude mannerism about my want to switch rooms. All she could do was move us for the 2nd night, but again, the conversation left me feeling extreme uncomfortable, and only for their non refundable cancellation period, we would have left and gone elsewhere. What's worse is, I've now read some of the other bad reviews and see a generic response from the hotel meaning there is no intention of improving these issues.

I recently had the pleasure of staying at the Aghadoe Hotel, and I can't help but share my delightful experience at this luxurious retreat. From the moment we arrived, we were immersed in an ambiance of opulence and treated with impeccable service that made us feel like we were the only guests in the entire hotel. One of the standout features of Aghadoe Hotel is their exceptional staff. They are not only available at all times but also have a remarkable ability to make you feel like you are their top priority. Their warm and welcoming demeanor is truly exceptional, and they go above and beyond to ensure that your every need is met. I must mention John, the doorman, whose friendly and pleasant welcome set the tone for our stay. One of the highlights of our visit was the outstanding culinary experience at Aghadoe Hotel. We had the pleasure of sipping fresh and vibrant cocktails that were a perfect blend of flavors. The cocktails were a refreshing treat, adding a touch of sophistication to our evening. The pear and goat's cheese salad, drenched in a rich balsamic reduction, was a taste sensation. We enjoyed this dish while gazing out at the breathtaking mountain views. Our room was a haven of comfort and elegance. The spacious bath and shower were indulgent, and our own private balcony, overlooking the majestic mountains, allowed us to fully immerse ourselves in the natural beauty of the surroundings. The large, luxurious full-size bed ensured a restful night's sleep, and we awoke each morning feeling completely refreshed. Although we didn't have the chance to visit the spa during this stay, it was evident that it offers a haven of relaxation and rejuvenation. We can't wait to return and indulge in the spa's offerings on our next visit. In conclusion, Aghadoe Hotel is a luxurious gem nestled in a picturesque setting. The combination of opulence, exceptional service, delectable cuisine, and breathtaking views makes it a destination that I can't wait to revisit. If you're looking for a place where you can unwind and be treated like royalty, Aghadoe Hotel is the perfect choice. It's a destination where every moment feels like a dream come true, and we can't recommend it enough.

Fabulous hotel. Wonderful friendly staff from reception (namely Patricia) to dining room. Couldn't do enough for us. Fabulous pool and spa. Rooms so comfortable. We will definitely make a return visit.

A nice welcoming hotel, shame about the Restaurant and bar. Pros: * Staff are friendly and professional * Clean and well maintained. * Welcoming door man. * Spacious and luxurious suite. Cons: * Restaurant is over priced for what is served. Steak was served over cooked, and many issues with breakfast including a hot breakfast order which was served cold. * Bar is cold and lacks any form of atmosphere. It's fine, but not a cozy Five Star bar that you may expect. * Pool is fine, but everything from the locker/changing room to pool feels very 3 star to 4 star ish. Reduce expectations here.

Aghadoe Heights staff are more than hospitable and accommodating! Spent my birthday in Killarney. I was not expecting much but love to experience a 5 star hotel in the area and try their amenities. But it was beyond imagined, got an upgrade and a birthday dessert is on our room table. Breath-taking views to the lakes. Excellent spa and breakfast. My twins enjoyed the pool. I would recommend to anyone and would love to come back in the future.

Fab hotel in Kerry, great for a group stay, spa is excellent, dinner was amazing, loadsa parking. Treatment rooms cozy and quiet, back massage fab and views fab also. Great staff and service.

We had a lovely weekend stay! The room was beautiful and staff were very friendly, Fiona and her two colleagues at the front desk were absolutely lovely they made our weekend so much more enjoyable!! Definitely recommend.

We stayed for one night in a ground floor room.With a view of the lakes and mountains.I really appreciated the sun loungers outside our door.Cushions for the loungers were in our room. The spa was so good and relaxing.Iwas offered a herbal tea after, but when I asked for a coffee,the spa therapist kindly got a coffee from the bar. Staff was friendly and professional.

The location and view is beautiful from the top floor and generally all around. Great view of the mountains, and not loud at all. The breakfast was great, and so was the dinner. Everything is laid out and easy to navigate. From breakfast in bed to the walk to the spa entrance. Front desk and managers were delightful, bar and service workers as well. We only ran into one issue and it was communicating with the wait staff on busier times. This can result in some unpleasant experiences, but other than that, it was a great stay. Very clean rooms. Nice views, good dinners, and the parking is awesome. Highly recommend.

In our newly appointed deluxe room 354 we had Issues. The mattress had expired. It should have been changed years ago. There were huge ruts and the springs pushed into our backs. When we complained they said they would fix the problem. Their fix was a mattress topper. The next night the sleep was just as bad. The problem has not been fixed. We told them we would check out early if they couldn’t get a new mattress for our room. We were assured they would change the mattress. So we didn’t pack up and went out for the day. When we returned to the hotel they told us we would have to pack up our things and move rooms. At this point we had no choice but to do that. At no point did a manager talk to us. In our new room 454, the tub would not drain after having a bath, the pillows were polyester filled and very hard. The towel warmer, which we were told would come on and off automatically, did not so I checked out with wet clothes that did not dry on the towel warmer because it never came on. When we checked out this morning, nothing was mentioned and no compensation was offered. Management was nowhere to be found. All of this for 350 Euro per night!! Avoid the rooms noted above, and perhaps avoid the hotel all together.

If you are having any doubts about which hotel to stay at in the area then fret no more, having truly travelled the world for the past 50 years this is up there with the very best. Magnificent views, truly great service and the very best in professional hoteliers in Mr. Les Brzozka. What a truly great job he did day in day out. Any small issues talk with him and they are sorted immediately. He made us feel genuinely welcome. Please note senior management. Thanks for a truly exceptional stay!

Starters were superb but myself and my friend found staff very unattentive we had three interactions which were with staff during our first course and during our second we had a very underwhelming meal we did not wish to complain as we didn't want to cause a scene staff seemed disinterested and no knowledge of items on the menu with the one of managers coming back to over to ask us which way we'd like the steak after our order was taken for over 10 minutes prior and waited awhile for food to arrive and the table across from us received so much attention from other staff members where we had a different staff member for every interaction we had which was overwhelming and made it difficult to build a rapport as myself and my friend both work in town and are locals this place showed no sign of us feeling welcome apart from the lovely reception team which greeted us upon our arrival to the premises and leaving I want to come back in a few months hoping things will get better sooner then later as menu and drinks look appealing enough to visit again but not until confident the place has redeemed itself.

Stayed for one night, lovely hotel with friendly and attentive staff. Spa was well equipped and decorated. Food and drinks were satisfactory, emphasis on presentation, flavor and quality of preparation needs improvement. Overall this is a good 4 star hotel, step below other 5 star establishments I have stayed at.

Beautiful location, food is a disappoinment. Gluten intolerant and dairy intolerant, I could only order one from each starter and main. Asked for a water refill from a gentlemen in a dark blue suit, during our meal water never came. No jug on the table of water either. I enjoyed my stay, but I wouldn't be rushing back for food. I have stayed in other 5 stars such as parksnilla and they even have a vegan menu full of choice. It doesn't live up to the 5 stars, breakfast selection was equally tricky with dietary requirements. Room was beautiful, but temperature raised to 24 degree during the night put on the air con went down to 19 then was frozen 🤣 I was trying really hard to be positive about it the time spent at the hotel. It's kinda surprising it's 5 star. Waitress brought the wrong bill at the end of our dinner and I almost paid only I coped it after - big difference in that I didn't want her getting in trouble. Big difference in 60 euro verus 165 euro 🤣 In fairness to the girl she didn't take our orders so easily done. Such a random hotel 🤣

So first off I am sorry to write a negative review about the hotel as the staff were lovely, so friendly and no issues with service but overall I just don’t feel it’s 5 star but yet paying 5 star prices. So if you get a good price, I would recommend staying, but not otherwise. Food in bar was not great (we had lunch & a dinner there) but the restaurant dinner & breakfast were excellent. We had great treatments in the spa but the relaxation room is open and quite noisy, we ended up going back to our room. Gym was very poor, very little selection of weights and some missing pairs. So rating is purely on the basis that paying 5 star prices but in our opinion not a 5 star stay.

My partner and I got food poisoning from their restaurant. Upon reaching out to the staff we were given no sympathy, and it was suggested by a member of senior staff that it was due to alcohol poisoning, which would be impossible. Due to us being unwell we couldn't attend any of our scheduled spa bookings the following day, but they "complimentary waved" a cancellation fee, upon me asking. For a 5 star establishment, empathy and responsibility is something that should be given to your customers, during our stay we were treated just as another transaction. I will be not be recommending this hotel to friends and colleagues.

Stayed here for one night last night and received a surprise room upgrade. The food was lovely and the staff were great. Views were amazing, we really enjoyed our stay and would love to come back again.

We had an amazing time at the Aghadoe Heights Hotel. Definately a 5 star plus for us. Staff were so friendly and so accommodating. Hotel is amazing with amazing views. Food was absolutely delicious. The Spa was unreal. Tanya did my facial n massage. She was amazing and made me feel so special in my birthday. Overall I would highly highly recommend it and will definitely be returning next year. Best Hotel stay so far. Many thanks to all at the Aghadoe Hotel and Spa.

Well we stayed for a mini break recently and from start to finish it was exceptional. The spa and pool were top class and the staff were excellent. I will definitely be back. Thank you again for a comfortable and enjoyable stay.

This was the perfect weekend getaway for our wedding anniversary. The lakeside room was gorgeous, clean, and spacious. We had dinner in the Lake View restaurant and the food was amazing - as was our breakfast each morning. We enjoyed a massage at the spa which was excellent- topped off with sorbet and herbal tea afterwards to relax before heading back to the hotel room. The best part of our stay was the staff! Each and every person treated us warmly, were incredibly detailed in their service, and made our experience worthwhile. Highly recommended and we can’t wait until we get a chance to return ◡̈

During my stay at the Aghadoe Heights with my daughter Gillian, I was thoroughly impressed with the level of service and attention to detail provided by all the staff. From the stunning decor to the luxurious amenities, every aspect of my stay was exceptional. Les the manager, Martin in the restaurant and Patricia at reception went above and beyond to ensure that my experience was enjoyable, from making restaurant reservations to arranging transportation around the town. I appreciated their dedication to providing outstanding service and making my stay as comfortable as possible. Thanks to their efforts, my experience at the Aghadoe Heights was truly unforgettable, and I am looking forward to return in the future.