3/5 Kyle C. 10 months ago on Google
The
Good=
The
wedding
day
itself
was
perfect
and
shows
this
hotel
does
have
a
lot
of
potential
to
be
good
at
weddings.
The
lady
that
oversaw
the
dinner
on
the
night
was
nothing
short
of
excellent
really
professional
and
everything
went
like
clockwork
from
start
to
finish,
the
food
was
superb
and
all
the
staff
from
the
servers
to
the
barmen
were
5
stars
so
well
done
on
this.
The
Bad=
We
had
an
original
wedding
date
with
this
venue
and
an
agreed
price
unfortunately
due
to
a
personal
issue
we
had
to
postpone
to
a
later
date.
The
Newpark
said
no
problem
great
right
but
on
the
condition
we
paid
extra
per
head
a
bit
unfair
due
to
an
unseen
personal
issue
not
very
customer
friendly
or
any
empathy
shown
but
any
who
we
just
had
to
sacrifice
aspects
of
our
meal
to
be
able
to
bring
down
the
cost
to
an
affordable
level.
This
was
bad
enough
but
the
reason
for
the
price
increase
in
the
Newparks
words
was
rising
costs
like
electricity
and
staff
wages
ect
this
was
said
about
ten
times
why
would
any
customer
want
to
hear
this
not
only
unprofessional
but
I
certainly
didn't
want
to
hear
this
and
frankly
didn't
care
about
any
of
this
on
the
lead
up
to
my
wedding
coupled
with
the
fact
I
have
these
cost
in
my
own
personal
household
but
what
really
took
the
biscuit
was
for
an
apparently
struggling
business
we
kept
getting
emails
saying
to
come
up
and
see
the
new
ballroom
that
was
recently
refurbished
now
granted
when
I
did
see
it
on
the
night
it
looked
the
exact
same
as
two
years
ago
but
how
did
a
seemingly
struggling
business
afford
referenced
refurbishment.
So
fast
forward
to
the
day
before
the
wedding
we
had
to
drop
up
a
few
bits
and
pieces
first
time
I
met
the
wedding
coordinator
in
person
there
was
definitely
a
somewhat
awkward
atmosphere
I
tried
my
best
to
be
normal
but
at
the
end
of
the
meeting
the
wedding
coordinator
spilt
water
all
over
me
now
I
cant
say
for
sure
if
this
was
due
to
clumsiness
or
there
was
some
intent
in
it
for
the
problems
with
the
lead
up.
She
finished
by
saying
she
has
a
day
off
and
wont
be
at
the
wedding
which
I
was
quiet
happy
about
and
she
would
see
us
Friday
morning
this
was
the
last
time
I
ever
saw
this
woman
and
hopefully
ever
will.
Wedding
day
great
5
stars
day
after
wedding
day
awful
horrendous
I
thought
the
first
lady
was
unprofessional
but
she
was
nothing
compare
to
who
I
was
about
to
encounter.
I
honestly
cant
say
I
ever
had
as
bad
service
in
all
my
life.
I
was
checking
out
in
quiet
a
rush
as
I
was
busy
instead
I
was
told
to
sit
down
by
a
rude
staff
member
and
that
the
manager
wanted
to
talk
me.
I
had
to
also
ask
said
staff
member
three
times
for
my
wedding
cake
which
was
in
reaching
distance
behind
her
I
don't
know
did
she
expect
to
keep
it.
I
sat
down
as
ordered
like
a
scolded
school
boy
totally
humiliated
and
red
faced
in
a
crowded
hotel.
As
I
said
I
was
busy
the
manager
took
ten
minutes
to
come
I
was
at
the
end
of
my
tether
at
this
stage
but
wanted
to
keep
my
composure
for
my
wifes
sake.
The
manager
took
us
into
the
bar
where
there
was
another
wedding
party
there
tried
to
charge
me
for
110euro
I
already
paid
and
talked
sarcastically
in
a
total
humiliatingly
manner
I
had
to
prove
to
her
I
had
paid
this
by
showing
her
my
bank
account
I
had
already
told
the
wedding
coordinator
the
day
before
I
had
transferred
this,
lack
of
communication
or
just
trying
to
cheat
me
out
of
110
euro
I
don't
know
but
never
got
an
apology
regardless
DISGUSTING
SERVICE.
Suggestions:
I
worked
as
a
relationship
manager
for
three
years
for
a
multinational
company
before
I
transitioned
to
the
education
sector.
-
Never
experienced
such
horrendous
service
the
wedding
team
and
middle
management
need
to
go
to
some
training
or
contemplate
are
they
in
the
right
industry.
-
Please
don't
tell
customers
about
your
financial
issues
it
just
looks
bad
and
we
don't
care
-Don't
demand
110euro
from
a
bride
and
groom
the
day
after
their
wedding
that
has
already
been
paid
this
is
not
only
robbery
but
plain
disrespectful.